The queue management system market is expected to grow from US$ 482.73 million in 2022 to US$ 738.97 million by 2030; it is estimated to record a CAGR of 5.5% from 2022 to 2030.
Analyst Perspective:
The population in developed and developing countries is increasingly becoming tech-savvy and implementing advanced technologies in various systems. Advanced queue management systems such as NEXA’s Mobile Q help users facilitate virtual queues for the convenience of customers and staff. NEXA’s Mobile Q offers numerous benefits to the users, including virtual queueing capabilities, sign-in sheets used to summon table parties in busy restaurants, and making service delivery more seamless and convenient. It also allows customers to be in a queue using their phone and help customers to use their time more productively. With an objective to enhance work efficiency and reduce disorder in queues, the demand for a technologically advanced queue management system is growing, which is supporting the growth of the queue management system market
The constantly rising emphasis on the enhancement of customer satisfaction is generating significant demand for linear queuing systems and virtual queuing systems. Pertaining to the risk of customer loss, the end users are increasingly focusing on procuring and deploying advanced technologies, which include queue management systems, in order to gain customer satisfaction by allowing them sufficient time on the counter for interaction. With the rise in demand for these systems, coupled with low entry barriers to the market, the queue management system market continuously witnesses a rise in the number of emerging players, either as hardware providers or software providers.
Market Overview:
A queue management system (QMS) comprises tools used to manage and analyze the flow of customers or visitors in the queue. The system aims to optimize operational efficiency by reducing end user wait times. Queue management systems help the service provider to enhance service delivery, increase employee productivity, and streamline the queuing experience. The queue management system market has been growing at a steady rate over the years as a result of the rise in demand for structuring and managing queues efficiently and conveniently. The number of end users of queue management systems continues to surge over the years. The system is custom-made to suit the needs of a wide variety of industries, including retail stores, BFSI, healthcare, government offices, aviation, and educational institutions. Expansion and infrastructural development of airports increase the demand for queue management systems in the aviation industry, which is projected to fuel the market growth in the coming years. According to Oliver Wyman Forum analysis, the commercial aviation fleet is projected to expand by 33%, with over 36,000 aircraft by 2033 globally. Similarly, Airports Council International (ACI) World predicts an average annual growth of 5.8% in passenger traffic between 2022 and 2040, and over 19 billion passengers will use airports each year until 2040. This is expected to increase the adoption of queue management systems during the forecast period.
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Queue Management System Market: Strategic Insights
Market Size Value in US$ 482.73 million in 2022 Market Size Value by US$ 738.97 million by 2030 Growth rate CAGR of 5.5% from 2022 to 2030 Forecast Period 2022-2030 Base Year 2022
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Queue Management System Market: Strategic Insights
| Market Size Value in | US$ 482.73 million in 2022 |
| Market Size Value by | US$ 738.97 million by 2030 |
| Growth rate | CAGR of 5.5% from 2022 to 2030 |
| Forecast Period | 2022-2030 |
| Base Year | 2022 |
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Market Driver:
Increasing Demand in Healthcare Sector Fuel Growth of Queue Management System Market
The majority of healthcare service providers face tremendous challenges in maintaining the queue at the payment sections or the doctor’s chambers. Queue formation at medical facilities is omnipresent, which can lead to prolonged delays in services; this causes frustration among the queue members. This results in patient discomfort, resulting in medical conditions that can increase subsequent treatment costs and poor health outcomes. According to Qmatic, a queue management system helps increase sales and productivity and reduces costs by up to 30% to ensure patient availability at the right place at the right time. The increasing adoption of queue management in the healthcare industry helps improve patient experience and staff satisfaction with limited budgets and resources. Queue management systems provide significant benefits in the healthcare industry by monitoring patient journeys in the hospital as well as support hospitals to enhance the patient's entire visit, ranging from check-in to post-service.
In an attempt to reduce the formation of long queues at medical facilities, hospitals and other healthcare service providers are showcasing their interest in the adoption of queue management systems. According to data by Aston University published in 2019, General Hospital in Iran and Sri Lankan National Hospital Outpatients’ Department has adopted a queue management system to support doctors to schedule their patient visits by reducing long wait times, which allows them to manage queues more conveniently and efficiently. This also results in less waiting time and service time. In addition, several queue management systems available in the marketplace alert doctors on waiting time, which makes operational tasks more systematic. The usage of digital signage systems in the waiting areas facilitates the patients or patient parties to understand the waiting time, thereby eliminating the risk of crowd formation at the doctor’s chambers/laboratories or the payment section. Thus, the growing demand for queue management solutions is boosting the queue management system market growth.
Report Segmentation and Scope:
The global queue management system market is categorized on the basis of type, component, and application. On the basis of type, the market is bifurcated into linear queuing and virtual queuing. Based on component, the market is divided into solutions and services. In terms of application, the global queue management system market is segmented into hospitals, retail outlets, BFSI, utility service providers and airports, restaurants, government offices, and others. By geography, the queue management system Market is segmented into North America, Asia Pacific (APAC), Europe, the Middle East & Africa (MEA), and South America (SAM).
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
Segmental Analysis:
On the basis of type, the queue management system market is bifurcated into:
- Linear Queuing
- Virtual Queuing
The virtual queuing segment held a larger queue management system market share in 2022 and is anticipated to record a higher CAGR in the market during the forecast period. The virtual queuing system is gaining popularity in the current scenario, and people are increasingly becoming aware of advanced technology in developed countries. This factor benefits the virtual queuing system developers as well as the end users, fueling the segment growth in the queue management system market.
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
Regional Analysis:
North America held the largest queue management system market share in 2022. The development of the queue management system market in North America is driven by the rising usage in the healthcare, aviation, and retail industries. The investment in the healthcare industry to adopt advanced technologies is rapidly growing across the region. According to JAHANI AND ASSOCIATES LLC, in 2022, the healthcare sector in the US observed an increase in capital market activities due to the impact of the COVID-19 pandemic. The healthcare industry received an investment of US$ 110 billion for the development of technology to improve healthcare services. Moreover, approximately 45% of the transactions in the healthcare industry were merger and acquisition (M&A) deals, which were performed by companies to develop the existing technology. The expansion of the healthcare industry owing to an increased number of patients visiting hospitals is fueling the market across the region. The market in Canada and Mexico is also gaining popularity, as the number of system providers as well as end users is constantly increasing. Thus, all the above factors are propelling the queue management system market growth in North America.
Key Player Analysis:
Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, and AKIS Technologies UAB are the key queue management system market players profiled in the report.
Recent Developments:
The queue management system market players highly adopt inorganic and organic strategies. A few recent key market developments are listed below:
- In 2023, Alizz Islamic Bank successfully implemented SEDCO's advanced Queue Management Solution. The deployed queue management solution encompasses a comprehensive suite of advanced features meticulously designed to optimize customer flow and streamline branch operations. The solution includes an intelligent queuing system, dynamic digital signage, centralized management, and powerful business intelligence tools, all working in unison to provide a seamless and efficient banking experience.
- In 2023, Orabank Gabon collaborated with GBM to adopt SEDCO's Virtual Queue Management solutions, with a plan to extend more branches. The advanced virtual queueing system includes mobile booking, customer identification, digital signage, and mobile feedback, which creates a better customer journey, simplifies booking appointments, and reduces customer waiting times.
- In 2023, Q-MATIC Group AB launched the latest version of Orchestra 7.4 by adding an improved data security measure. The feature complies with the latest industry standards and regulations. Additionally, the improved version of Orchestra 7.4 streamlines the connection process, resulting in less time spent on establishing a secure connection.
- In 2023, Q-MATIC Group AB introduced a mobile ticket that allows customers to join a queue via text. The customers can message with a Mobile Ticket by Text. This feature benefits the organization by offering their customers quick, easy, and convenient use of text message queuing.
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Type, Component, and Application
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The queue management system market was valued at US$ 482.73 million in the year 2022 and is expected to grow at a CAGR of 5.5% during 2022-2030.
Rising focus on service quality enhancement in various sectors, increasing demand in healthcare sector, and increasing adoption to manage customer traffic and retain customers are the driving factors impacting the queue management system market.
The key players, holding majority shares, in queue management system market includes Advantech Co Ltd, Wavetec, Lavi Industries,Q-MATIC Group AB, and Aurionpro Solutions Ltd.
Escalating demand for virtual queue system is the future trends of the queue management system market.
Asia Pacific is anticipated to grow with the highest CAGR over the forecast period.
The queue management system market is expected to reach US$ 738.97 million by 2030.
The North America held the largest market share in 2022, followed by Europe and Asia Pacific.
The virtual queuing segment led the queue management system market with a significant share in 2022 and also expected to grow with the highest CAGR.
The List of Companies - Queue Management System Market
- Q-MATIC Group AB
- Qminder Ltd
- Q-nomy Inc
- Skiplino
- Wavetec
- Aurionpro Solutions Ltd
- Advantech Co Ltd
- SEDCO Co Ltd
- Lavi Industries
- AKIS Technologies UAB
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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