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Service Delivery Automation Market 2025 – Global Analysis and Forecasts by Type (IT Process Automation and Business Process Automation); Organization Size (Large Enterprise and SME’s); and Verticals (BFSI, Travel & Hospitality and Telecommunications & Media)

Publication Month: Jul 2018 | No. of Pages: 150 | Report Code: TIPTE100000599 | Category: Technology, Media and Telecomunications | Status: Upcoming
       
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  • Service delivery automation refers to using technology to replace a series of human actions in a business or IT process. It is used for various purposes such as searching websites for pertinent information, checking for unusual patterns in transactions, administering database, administer purchase order and invoices and others.

    The major drivers for the growth in the service delivery automation market are the enhanced productivity and advanced productivity and efficiency achieved due to the automation process, whereas high cost associated with the implementation of service process automation can be a restraining factor in the market. Evolving technologies such as robotic process automation and artificial intelligence will bring new opportunities in the market in coming years.

    The “Global Service Delivery Automation Market Analysis to 2025” is a specialized and in-depth study of the service delivery automation industry with a focus on the global market trend. The report aims to provide an overview of global service delivery automation market with detailed market segmentation by type, organization size, verticals and geography. The global service delivery automation market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.

    The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global service delivery automation market based on type, organization size and verticals. It also provides market size and forecast till 2025 for overall service delivery automation market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 15 counties globally along with current trend and opportunities prevailing in the region.

    Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the market in these regions.

    Also, key service delivery automation market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years. Some of the key players influencing the market are IBM, Uipath SRL, Ipsoft, Blue Prism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Automation Anywhere Inc., and Genfour Ltd.

    1 Introduction
    1.1 Scope of Study
    1.2 The Insight Partners Research Report Guidance

    2 Key Takeaways
    3 Service Delivery Automation Market Landscape
    3.1 Market Overview
    3.2 Market Segmentation
    3.2.1 Service Delivery Automation Market– By Type
    3.2.2 Service Delivery Automation Market– By Organization Size
    3.2.3 Service Delivery Automation Market– By Verticals
    3.2.4 Service Delivery Automation Market– By Region
    3.2.4.1 By Countries
    3.3 PEST Analysis
    3.3.1 North America – PEST Analysis
    3.3.2 Europe – PEST Analysis
    3.3.3 Asia Pacific – PEST Analysis
    3.3.4 Middle East and Africa – PEST Analysis
    3.3.5 South America – PEST Analysis

    4 Service Delivery Automation Market – Key Industry Dynamics
    4.1 Key Market Drivers
    4.2 Key Market Restraints
    4.3 Key Market Opportunities
    4.4 Future Trends
    4.5 Impact Analysis

    5 Service Delivery Automation Market Analysis - Global
    5.1 Global Service Delivery Automation Market Overview
    5.2 Global Service Delivery Automation Market Forecasts and Analysis

    6 Service Delivery Automation Market Revenue and Forecasts to 2025 – Type
    6.1 Overview
    6.2 Type Market Forecasts and Analysis
    6.3 IT Process Automation Market
    6.3.1 Overview
    6.3.2 IT Process Automation Market Forecasts and Analysis
    6.4 Business Process Automation Market
    6.4.1 Overview
    6.4.2 Business Process Automation Market Forecasts and Analysis
    7 Service Delivery Automation Market Revenue and Forecasts to 2025 – Organization Size
    7.1 Overview
    7.2 Organization Size Market Forecasts and Analysis
    7.3 Large Enterprise Market
    7.3.1 Overview
    7.3.2 Large Enterprise Market Forecasts and Analysis
    7.4 SME’s Market
    7.4.1 Overview
    7.4.2 SME’s Market Forecasts and Analysis

    8 Service Delivery Automation Market Revenue and Forecasts to 2025 – Verticals
    8.1 Overview
    8.2 Verticals Market Forecasts and Analysis
    8.3 BFSI Market
    8.3.1 Overview
    8.3.2 BFSI Market Forecasts and Analysis
    8.4 Travel & Hospitality Market
    8.4.1 Overview
    8.4.2 Travel & Hospitality Market Forecasts and Analysis
    8.5 Telecommunications & Media Market
    8.5.1 Overview
    8.5.2 Telecommunications & Media Market Forecasts and Analysis

    9 Service Delivery Automation Market Revenue and Forecasts to 2025 – Geographical Analysis
    9.1 North America
    9.1.1 North America Service Delivery Automation Market Overview
    9.1.2 North America Service Delivery Automation Market Forecasts and Analysis
    9.1.2.1 North America Market Forecasts and Analysis – By Countries
    9.1.2.1.1 US market
    9.1.2.1.2 Canada market
    9.1.2.1.3 Mexico market
    9.1.2.2 North America Market Forecasts and Analysis – By Type
    9.1.2.3 North America Market Forecasts and Analysis – By Organization Size
    9.1.2.4 North America Market Forecasts and Analysis – By Verticals
    1.1 Europe
    1.1.1 Europe Service Delivery Automation Market Overview
    1.1.2 Europe Service Delivery Automation Market Forecasts and Analysis
    1.1.2.1 Europe Market Forecasts and Analysis – By Countries
    1.1.2.1.1 France market
    1.1.2.1.2 Germany market
    1.1.2.1.3 Italy market
    1.1.2.1.4 Spain market
    1.1.2.1.5 UK market
    1.1.2.2 Europe Market Forecasts and Analysis – By Type
    1.1.2.3 Europe Market Forecasts and Analysis – By Organization Size
    1.1.2.4 Europe Market Forecasts and Analysis – By Verticals
    1.2 Asia pacific (APAC)
    1.2.1 Asia Pacific Service Delivery Automation Market Overview
    1.2.2 Asia Pacific Service Delivery Automation Market Forecasts and Analysis
    1.2.2.1 Asia Pacific Market Forecasts and Analysis – By Countries
    1.2.2.1.1 Australia market
    1.2.2.1.2 China market
    1.2.2.1.3 India market
    1.2.2.1.4 Japan market
    1.2.2.2 Asia Pacific Market Forecasts and Analysis – By Type
    1.2.2.3 Asia Pacific Market Forecasts and Analysis – By Organization Size
    1.2.2.4 Asia Pacific Market Forecasts and Analysis – By Verticals
    1.3 Middle East and Africa (MEA)
    1.3.1 Middle East and Africa Service Delivery Automation Market Overview
    1.3.2 Middle East and Africa Service Delivery Automation Market Forecasts and Analysis
    1.3.2.1 Middle East and Africa Market Forecasts and Analysis – By Countries
    1.3.2.1.1 South Africa market
    1.3.2.1.2 Saudi Arabia market
    1.3.2.1.3 UAE market
    1.3.2.2 Middle East and Africa Market Forecasts and Analysis – By Type
    1.3.2.3 Middle East and Africa Market Forecasts and Analysis – By Organization Size
    1.3.2.4 Middle East and Africa Market Forecasts and Analysis – By Verticals
    1.4 South America (SAM)
    1.4.1 South America Service Delivery Automation Market Overview
    1.4.2 South America Service Delivery Automation Market Forecasts and Analysis
    1.4.2.1 South America Market Forecasts and Analysis – By Countries
    1.4.2.1.1.1 Brazil market
    1.4.2.2 South America Market Forecasts and Analysis – By Type
    1.4.2.3 South America Market Forecasts and Analysis – By Organization Size
    1.4.2.4 South America Market Forecasts and Analysis – By Verticals
    2 Industry Landscape
    2.1 Mergers & acquisitions
    2.2 Market Initiatives
    2.3 New developments
    2.4 Investment scenarios

    3 Competitive Landscape
    3.1 Competitive Product mapping
    3.2 Market Positioning/ Market Share

    4 Service Delivery Automation Market , Key Company Profiles
    4.1 IBM
    4.1.1 Key Facts
    4.1.2 Business Description
    4.1.3 Products and services
    4.1.4 Financial Overview
    4.1.5 SWOT Analysis
    4.1.6 Key Developments
    4.2 Uipath SRL
    4.2.1 Key Facts
    4.2.2 Business Description
    4.2.3 Products and services
    4.2.4 Financial Overview
    4.2.5 SWOT Analysis
    4.2.6 Key Developments
    4.3 Ipsoft
    4.3.1 Key Facts
    4.3.2 Business Description
    4.3.3 Products and services
    4.3.4 Financial Overview
    4.3.5 SWOT Analysis
    4.3.6 Key Developments
    4.4 Blue Prism
    4.4.1 Key Facts
    4.4.2 Business Description
    4.4.3 Products and services
    4.4.4 Financial Overview
    4.4.5 SWOT Analysis
    4.4.6 Key Developments
    4.5 Xerox Corporation
    4.5.1 Key Facts
    4.5.2 Business Description
    4.5.3 Products and services
    4.5.4 Financial Overview
    4.5.5 SWOT Analysis
    4.5.6 Key Developments
    4.6 Nice Systems Ltd.
    4.6.1 Key Facts
    4.6.2 Business Description
    4.6.3 Products and services
    4.6.4 Financial Overview
    4.6.5 SWOT Analysis
    4.6.6 Key Developments
    4.7 Celaton Limited
    4.7.1 Key Facts
    4.7.2 Business Description
    4.7.3 Products and services
    4.7.4 Financial Overview
    4.7.5 SWOT Analysis
    4.7.6 Key Developments
    4.8 Openspan Inc.
    4.8.1 Key Facts
    4.8.2 Business Description
    4.8.3 Products and services
    4.8.4 Financial Overview
    4.8.5 SWOT Analysis
    4.8.6 Key Developments
    4.9 Automation Anywhere Inc.
    4.9.1 Key Facts
    4.9.2 Business Description
    4.9.3 Products and services
    4.9.4 Financial Overview
    4.9.5 SWOT Analysis
    4.9.6 Key Developments
    4.10 Genfour Ltd.
    4.10.1 Key Facts
    4.10.2 Business Description
    4.10.3 Products and services
    4.10.4 Financial Overview
    4.10.5 SWOT Analysis
    4.10.6 Key Developments

    5 Appendix
    5.1 About The Insight Partners
    5.2 Glossary of Terms
    5.3 Research Methodology

    The list of companies

    1. IBM
    2. Uipath SRL
    3. Ipsoft
    4. Blue Prism
    5. Xerox Corporation
    6. Nice Systems Ltd.
    7. Celaton Limited
    8. Openspan Inc.
    9. Automation Anywhere Inc.
    10. Genfour Ltd.