Customer Self-Service Software Market 2027 By Type, Deployment Type, Vertical and Geography | The Insight Partners

Customer Self-Service Software Market to 2027 - Global Analysis and Forecasts by Type (Solution, Services); Deployment Type (On-Premises, Cloud); Vertical (Banking Financial Services and Insurance, Manufacturing, Retail and E-Commerce, Education, Media and Entertainment, IT and Telecommunication, Healthcare and Life Sciences, Transportation and Logistics, Utilities, Government and Public, Others) and Geography

Report Code: TIPRE00004377 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

MARKET INTRODUCTION

Customer Self-Service software is a subset within the knowledge management software category which provides the relevant answer, personalized response, and easy escalation. Customer Self-Service software uses natural language process to understand the intent behind the customer question providing them the most appropriate solution and artificial intelligence (AI) to identify the buying behavior and identify the data to understand the customer needs.  As the customer expectation is always high, the demand of Customer Self-Service software market is expected to grow in the coming period.

MARKET DYNAMICS

Growing needs of company nowadays are to improve their overall customer experience, which is expected the dominant factor of the rise of Customer Self-Service Software market.   Furthermore, Increasing Availability of Various Customer Service Touch Points which increase the productivity of the company by reducing the operational cost is also projected to influence the Customer Self-Service software market significantly. Emerging adoption of Artificial Intelligence, Business Intelligence, and Big Data with CSS Technologies to Understand Consumer Behavior in business is expected to generate untapped opportunity for the Customer Self-Service Software market. 

MARKET SCOPE

The “Global Customer Self-Service Software Market Analysis to 2027” is a specialized and in-depth study of the Customer Self-Service Software industry with a special focus on the global market trend analysis. The report aims to provide an overview of Customer Self-Service Software market with detailed market segmentation by technology, type and geography. The global Customer Self-Service Software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Customer Self-Service Software market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global Customer Self-Service Software market is segmented on the basis of Type, Deployment Type and Vertical. Based on Type, the market is segmented into Solutions and Services. On the basis of the Deployment Type Cloud and On-Premises. On the basis of the Vertical, the market is segmented into Banking, Financial Services, and Insurance, Manufacturing, Retail and E-Commerce, Education, Media and Entertainment, IT and Telecommunication, Healthcare and Life Sciences, Transportation and Logistics, Utilities, Government and Public and others.



REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Customer Self-Service Software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Customer Self-Service Software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting Customer Self-Service Software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Customer Self-Service Software market in these regions.



MARKET PLAYERS

The reports cover key developments in the Customer Self-Service Software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Customer Self-Service Software market are anticipated to lucrative growth opportunities in the future with the rising demand for Customer Self-Service Software in the global market. Below mentioned is the list of few companies engaged in the Customer Self-Service Software market.

The report also includes the profiles of key Customer Self-Service Software companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  • Aspect
  • Avaya Inc.
  • BMC Software, Inc.
  • Microsoft
  • Nuance Communications, Inc.
  • Oracle
  • Salesforce.com, inc.
  • SAP
  • Verint
  • Zendesk

The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


TABLE OF CONTENTS

1.   INTRODUCTION
1.1.   SCOPE OF THE STUDY
1.2.   THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.   MARKET SEGMENTATION
1.3.1   Customer Self-Service Software Market - By Type
1.3.2   Customer Self-Service Software Market - By Deployment Type
1.3.3   Customer Self-Service Software Market - By Vertical
1.3.4   Customer Self-Service Software Market - By Region
1.3.4.1   By Country

2.   KEY TAKEWAYS

3.   RESEARCH METHODOLOGY

4.   CUSTOMER SELF-SERVICE SOFTWARE MARKET LANDSCAPE
4.1.   OVERVIEW
4.2.   PEST ANALYSIS
4.2.1   North America - Pest Analysis
4.2.2   Europe - Pest Analysis
4.2.3   Asia-Pacific - Pest Analysis
4.2.4   Middle East and Africa - Pest Analysis
4.2.5   South and Central America - Pest Analysis
4.3.   ECOSYSTEM ANALYSIS
4.4.   EXPERT OPINIONS

5.   CUSTOMER SELF-SERVICE SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1.   KEY MARKET DRIVERS
5.2.   KEY MARKET RESTRAINTS
5.3.   KEY MARKET OPPORTUNITIES
5.4.   FUTURE TRENDS
5.5.   IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.   CUSTOMER SELF-SERVICE SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1.   CUSTOMER SELF-SERVICE SOFTWARE - GLOBAL MARKET OVERVIEW
6.2.   CUSTOMER SELF-SERVICE SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3.   MARKET POSITIONING/MARKET SHARE

7.   CUSTOMER SELF-SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - TYPE
7.1.   OVERVIEW
7.2.   TYPE MARKET FORECASTS AND ANALYSIS
7.3.   SOLUTION
7.3.1.   Overview
7.3.2.   Solution Market Forecast and Analysis
7.4.   SERVICES
7.4.1.   Overview
7.4.2.   Services Market Forecast and Analysis
8.   CUSTOMER SELF-SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1.   OVERVIEW
8.2.   DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3.   ON-PREMISES
8.3.1.   Overview
8.3.2.   On-Premises Market Forecast and Analysis
8.4.   CLOUD
8.4.1.   Overview
8.4.2.   Cloud Market Forecast and Analysis
9.   CUSTOMER SELF-SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - VERTICAL
9.1.   OVERVIEW
9.2.   VERTICAL MARKET FORECASTS AND ANALYSIS
9.3.   BANKING FINANCIAL SERVICES AND INSURANCE
9.3.1.   Overview
9.3.2.   Banking Financial Services and Insurance Market Forecast and Analysis
9.4.   MANUFACTURING
9.4.1.   Overview
9.4.2.   Manufacturing Market Forecast and Analysis
9.5.   RETAIL AND E-COMMERCE
9.5.1.   Overview
9.5.2.   Retail and E-Commerce Market Forecast and Analysis
9.6.   EDUCATION
9.6.1.   Overview
9.6.2.   Education Market Forecast and Analysis
9.7.   MEDIA AND ENTERTAINMENT
9.7.1.   Overview
9.7.2.   Media and Entertainment Market Forecast and Analysis
9.8.   IT AND TELECOMMUNICATION
9.8.1.   Overview
9.8.2.   IT and Telecommunication Market Forecast and Analysis
9.9.   HEALTHCARE AND LIFE SCIENCES
9.9.1.   Overview
9.9.2.   Healthcare and Life Sciences Market Forecast and Analysis
9.10.   TRANSPORTATION AND LOGISTICS
9.10.1.   Overview
9.10.2.   Transportation and Logistics Market Forecast and Analysis
9.11.   UTILITIES
9.11.1.   Overview
9.11.2.   Utilities Market Forecast and Analysis
9.12.   GOVERNMENT AND PUBLIC
9.12.1.   Overview
9.12.2.   Government and Public Market Forecast and Analysis
9.13.   OTHERS
9.13.1.   Overview
9.13.2.   Others Market Forecast and Analysis

10.   CUSTOMER SELF-SERVICE SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1.   NORTH AMERICA
10.1.1   North America Customer Self-Service Software Market Overview
10.1.2   North America Customer Self-Service Software Market Forecasts and Analysis
10.1.3   North America Customer Self-Service Software Market Forecasts and Analysis - By Type
10.1.4   North America Customer Self-Service Software Market Forecasts and Analysis - By Deployment Type
10.1.5   North America Customer Self-Service Software Market Forecasts and Analysis - By Vertical
10.1.6   North America Customer Self-Service Software Market Forecasts and Analysis - By Countries
10.1.6.1   United States Customer Self-Service Software Market
10.1.6.1.1   United States Customer Self-Service Software Market by Type
10.1.6.1.2   United States Customer Self-Service Software Market by Deployment Type
10.1.6.1.3   United States Customer Self-Service Software Market by Vertical
10.1.6.2   Canada Customer Self-Service Software Market
10.1.6.2.1   Canada Customer Self-Service Software Market by Type
10.1.6.2.2   Canada Customer Self-Service Software Market by Deployment Type
10.1.6.2.3   Canada Customer Self-Service Software Market by Vertical
10.1.6.3   Mexico Customer Self-Service Software Market
10.1.6.3.1   Mexico Customer Self-Service Software Market by Type
10.1.6.3.2   Mexico Customer Self-Service Software Market by Deployment Type
10.1.6.3.3   Mexico Customer Self-Service Software Market by Vertical
10.2.   EUROPE
10.2.1   Europe Customer Self-Service Software Market Overview
10.2.2   Europe Customer Self-Service Software Market Forecasts and Analysis
10.2.3   Europe Customer Self-Service Software Market Forecasts and Analysis - By Type
10.2.4   Europe Customer Self-Service Software Market Forecasts and Analysis - By Deployment Type
10.2.5   Europe Customer Self-Service Software Market Forecasts and Analysis - By Vertical
10.2.6   Europe Customer Self-Service Software Market Forecasts and Analysis - By Countries
10.2.6.1   Germany Customer Self-Service Software Market
10.2.6.1.1   Germany Customer Self-Service Software Market by Type
10.2.6.1.2   Germany Customer Self-Service Software Market by Deployment Type
10.2.6.1.3   Germany Customer Self-Service Software Market by Vertical
10.2.6.2   France Customer Self-Service Software Market
10.2.6.2.1   France Customer Self-Service Software Market by Type
10.2.6.2.2   France Customer Self-Service Software Market by Deployment Type
10.2.6.2.3   France Customer Self-Service Software Market by Vertical
10.2.6.3   Italy Customer Self-Service Software Market
10.2.6.3.1   Italy Customer Self-Service Software Market by Type
10.2.6.3.2   Italy Customer Self-Service Software Market by Deployment Type
10.2.6.3.3   Italy Customer Self-Service Software Market by Vertical
10.2.6.4   United Kingdom Customer Self-Service Software Market
10.2.6.4.1   United Kingdom Customer Self-Service Software Market by Type
10.2.6.4.2   United Kingdom Customer Self-Service Software Market by Deployment Type
10.2.6.4.3   United Kingdom Customer Self-Service Software Market by Vertical
10.2.6.5   Russia Customer Self-Service Software Market
10.2.6.5.1   Russia Customer Self-Service Software Market by Type
10.2.6.5.2   Russia Customer Self-Service Software Market by Deployment Type
10.2.6.5.3   Russia Customer Self-Service Software Market by Vertical
10.2.6.6   Rest of Europe Customer Self-Service Software Market
10.2.6.6.1   Rest of Europe Customer Self-Service Software Market by Type
10.2.6.6.2   Rest of Europe Customer Self-Service Software Market by Deployment Type
10.2.6.6.3   Rest of Europe Customer Self-Service Software Market by Vertical
10.3.   ASIA-PACIFIC
10.3.1   Asia-Pacific Customer Self-Service Software Market Overview
10.3.2   Asia-Pacific Customer Self-Service Software Market Forecasts and Analysis
10.3.3   Asia-Pacific Customer Self-Service Software Market Forecasts and Analysis - By Type
10.3.4   Asia-Pacific Customer Self-Service Software Market Forecasts and Analysis - By Deployment Type
10.3.5   Asia-Pacific Customer Self-Service Software Market Forecasts and Analysis - By Vertical
10.3.6   Asia-Pacific Customer Self-Service Software Market Forecasts and Analysis - By Countries
10.3.6.1   Australia Customer Self-Service Software Market
10.3.6.1.1   Australia Customer Self-Service Software Market by Type
10.3.6.1.2   Australia Customer Self-Service Software Market by Deployment Type
10.3.6.1.3   Australia Customer Self-Service Software Market by Vertical
10.3.6.2   China Customer Self-Service Software Market
10.3.6.2.1   China Customer Self-Service Software Market by Type
10.3.6.2.2   China Customer Self-Service Software Market by Deployment Type
10.3.6.2.3   China Customer Self-Service Software Market by Vertical
10.3.6.3   India Customer Self-Service Software Market
10.3.6.3.1   India Customer Self-Service Software Market by Type
10.3.6.3.2   India Customer Self-Service Software Market by Deployment Type
10.3.6.3.3   India Customer Self-Service Software Market by Vertical
10.3.6.4   Japan Customer Self-Service Software Market
10.3.6.4.1   Japan Customer Self-Service Software Market by Type
10.3.6.4.2   Japan Customer Self-Service Software Market by Deployment Type
10.3.6.4.3   Japan Customer Self-Service Software Market by Vertical
10.3.6.5   South Korea Customer Self-Service Software Market
10.3.6.5.1   South Korea Customer Self-Service Software Market by Type
10.3.6.5.2   South Korea Customer Self-Service Software Market by Deployment Type
10.3.6.5.3   South Korea Customer Self-Service Software Market by Vertical
10.3.6.6   Rest of Asia-Pacific Customer Self-Service Software Market
10.3.6.6.1   Rest of Asia-Pacific Customer Self-Service Software Market by Type
10.3.6.6.2   Rest of Asia-Pacific Customer Self-Service Software Market by Deployment Type
10.3.6.6.3   Rest of Asia-Pacific Customer Self-Service Software Market by Vertical
10.4.   MIDDLE EAST AND AFRICA
10.4.1   Middle East and Africa Customer Self-Service Software Market Overview
10.4.2   Middle East and Africa Customer Self-Service Software Market Forecasts and Analysis
10.4.3   Middle East and Africa Customer Self-Service Software Market Forecasts and Analysis - By Type
10.4.4   Middle East and Africa Customer Self-Service Software Market Forecasts and Analysis - By Deployment Type
10.4.5   Middle East and Africa Customer Self-Service Software Market Forecasts and Analysis - By Vertical
10.4.6   Middle East and Africa Customer Self-Service Software Market Forecasts and Analysis - By Countries
10.4.6.1   South Africa Customer Self-Service Software Market
10.4.6.1.1   South Africa Customer Self-Service Software Market by Type
10.4.6.1.2   South Africa Customer Self-Service Software Market by Deployment Type
10.4.6.1.3   South Africa Customer Self-Service Software Market by Vertical
10.4.6.2   Saudi Arabia Customer Self-Service Software Market
10.4.6.2.1   Saudi Arabia Customer Self-Service Software Market by Type
10.4.6.2.2   Saudi Arabia Customer Self-Service Software Market by Deployment Type
10.4.6.2.3   Saudi Arabia Customer Self-Service Software Market by Vertical
10.4.6.3   U.A.E Customer Self-Service Software Market
10.4.6.3.1   U.A.E Customer Self-Service Software Market by Type
10.4.6.3.2   U.A.E Customer Self-Service Software Market by Deployment Type
10.4.6.3.3   U.A.E Customer Self-Service Software Market by Vertical
10.4.6.4   Rest of Middle East and Africa Customer Self-Service Software Market
10.4.6.4.1   Rest of Middle East and Africa Customer Self-Service Software Market by Type
10.4.6.4.2   Rest of Middle East and Africa Customer Self-Service Software Market by Deployment Type
10.4.6.4.3   Rest of Middle East and Africa Customer Self-Service Software Market by Vertical
10.5.   SOUTH AND CENTRAL AMERICA
10.5.1   South and Central America Customer Self-Service Software Market Overview
10.5.2   South and Central America Customer Self-Service Software Market Forecasts and Analysis
10.5.3   South and Central America Customer Self-Service Software Market Forecasts and Analysis - By Type
10.5.4   South and Central America Customer Self-Service Software Market Forecasts and Analysis - By Deployment Type
10.5.5   South and Central America Customer Self-Service Software Market Forecasts and Analysis - By Vertical
10.5.6   South and Central America Customer Self-Service Software Market Forecasts and Analysis - By Countries
10.5.6.1   Brazil Customer Self-Service Software Market
10.5.6.1.1   Brazil Customer Self-Service Software Market by Type
10.5.6.1.2   Brazil Customer Self-Service Software Market by Deployment Type
10.5.6.1.3   Brazil Customer Self-Service Software Market by Vertical
10.5.6.2   Argentina Customer Self-Service Software Market
10.5.6.2.1   Argentina Customer Self-Service Software Market by Type
10.5.6.2.2   Argentina Customer Self-Service Software Market by Deployment Type
10.5.6.2.3   Argentina Customer Self-Service Software Market by Vertical
10.5.6.3   Rest of South and Central America Customer Self-Service Software Market
10.5.6.3.1   Rest of South and Central America Customer Self-Service Software Market by Type
10.5.6.3.2   Rest of South and Central America Customer Self-Service Software Market by Deployment Type
10.5.6.3.3   Rest of South and Central America Customer Self-Service Software Market by Vertical

11.   INDUSTRY LANDSCAPE
11.1.   MERGERS AND ACQUISITIONS
11.2.   AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3.   NEW PRODUCT LAUNCHES
11.4.   EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12.   CUSTOMER SELF-SERVICE SOFTWARE MARKET, KEY COMPANY PROFILES
12.1.   MICROSOFT
12.1.1.   Key Facts
12.1.2.   Business Description
12.1.3.   Products and Services
12.1.4.   Financial Overview
12.1.5.   SWOT Analysis
12.1.6.   Key Developments
12.2.   NUANCE COMMUNICATIONS, INC.
12.2.1.   Key Facts
12.2.2.   Business Description
12.2.3.   Products and Services
12.2.4.   Financial Overview
12.2.5.   SWOT Analysis
12.2.6.   Key Developments
12.3.   ORACLE
12.3.1.   Key Facts
12.3.2.   Business Description
12.3.3.   Products and Services
12.3.4.   Financial Overview
12.3.5.   SWOT Analysis
12.3.6.   Key Developments
12.4.   SAP
12.4.1.   Key Facts
12.4.2.   Business Description
12.4.3.   Products and Services
12.4.4.   Financial Overview
12.4.5.   SWOT Analysis
12.4.6.   Key Developments
12.5.   SALESFORCE.COM, INC.
12.5.1.   Key Facts
12.5.2.   Business Description
12.5.3.   Products and Services
12.5.4.   Financial Overview
12.5.5.   SWOT Analysis
12.5.6.   Key Developments
12.6.   ASPECT
12.6.1.   Key Facts
12.6.2.   Business Description
12.6.3.   Products and Services
12.6.4.   Financial Overview
12.6.5.   SWOT Analysis
12.6.6.   Key Developments
12.7.   AVAYA INC.
12.7.1.   Key Facts
12.7.2.   Business Description
12.7.3.   Products and Services
12.7.4.   Financial Overview
12.7.5.   SWOT Analysis
12.7.6.   Key Developments
12.8.   BMC SOFTWARE, INC.
12.8.1.   Key Facts
12.8.2.   Business Description
12.8.3.   Products and Services
12.8.4.   Financial Overview
12.8.5.   SWOT Analysis
12.8.6.   Key Developments
12.9.   VERINT
12.9.1.   Key Facts
12.9.2.   Business Description
12.9.3.   Products and Services
12.9.4.   Financial Overview
12.9.5.   SWOT Analysis
12.9.6.   Key Developments
12.10.   ZENDESK
12.10.1.   Key Facts
12.10.2.   Business Description
12.10.3.   Products and Services
12.10.4.   Financial Overview
12.10.5.   SWOT Analysis
12.10.6.   Key Developments

13.   APPENDIX
13.1.   ABOUT THE INSIGHT PARTNERS
13.2.   GLOSSARY OF TERMS
The List of Companies

1. Microsoft
2. Nuance Communications, Inc.
3. Oracle
4. SAP
5. Salesforce. com, inc.
6. Aspect
7. Avaya Inc.
8. BMC Software, Inc.
9. Verint
10. Zendesk