Healthcare BPO Services Market 2025 by Types, Application, Technology, Opportunities, End Users and Regions | The Insight Partners

Healthcare BPO Services Market to 2025 - Global Analysis and Forecasts by Payer Service (Claims Administration, Billing, Member Management, Provider Management, Fraud Management, and Others); Provider Service (Medical Billing, Medical Coding, Finance & Accounts, and Others); Pharmaceutical Service (Research & Development, Manufacturing, Sales & Marketing, Supply Chain & Logistics, and Others) and Geography

Publication Month: Nov 2018 | Report Code: TIPTE100000461 | No. of Pages: 171 | Category: Healthcare IT | Status: Published

The global healthcare BPO services is expected to reach US$ 416,431.8 Mn in 2025 from US$ 192,131.6 Mn in 2017. The market is estimated to grow with a CAGR of 10.4% from 2018-2025.

Healthcare BPO services is segmented by payer service, provider service, and pharmaceutical service. Global healthcare BPO services, based on payer service was segmented into claims administration, billing, member management, provider management, fraud management, and others. Global healthcare BPO services, based on the provider service was segmented into medical billing, medical coding, finance & accounts, and others. The healthcare BPO services, based on pharmaceutical service was segmented into research & development, manufacturing, sales & marketing, supply chain & logistics, and others.

Healthcare Business Processing Outsourcing (BPO) offers customized solutions to the healthcare providers and payers to reduce the complexity of various tedious tasks involved at several stages of the workflow and establishment. These services are also helpful to enrich resource allocation, boost the financial performance of the company/organization, seek strategic growth support as well as reduce operational costs to maximize profit margins. The report would be of an interest to various stakeholders operating in the healthcare BPO services. These stakeholders include hospitals, pharmaceutical manufacturers, contract research organizations, medical device suppliers, market research, equipment manufacturers, and consulting firms.

The objective of the study is to describe, define, and forecast the healthcare BPO services by payer service, provider service, pharmaceutical service and region. The report also provide detailed information regarding the major factors influencing growth of the market (drivers, restraints, opportunities, and trends). The report helps to analyze market with respect to individual growth trends, prospects, and contributions to the overall market.

The report analyzes factors affecting healthcare BPO services from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the market in these regions. The report also includes the profiles of key healthcare BPO service offering companies along with their SWOT analysis and market strategies.

The top 15 industry players operating in Healthcare BPO services market across the globe includes IBM, Accenture, WNS (Holdings) Ltd., HCL Technologies Limited., Invensis Technologies Pvt Ltd, Cognizant, Infosys Limited, Tata Consultancy Services Limited, Genpact, Xerox Corporation, GeBBS Healthcare Solutions, Capgemini, Omega Healthcare, Flatworld Solutions Pvt. Ltd., and Magellan Solutions among others. The increasing consolidation among market players leading to rising number of collaborations, partnerships, mergers and acquisitions are likely to be the major factors improving services and thereby support the growth of healthcare BPO services market.

TABLE OF CONTENTS

1. INTRODUCTION 20
1.1 SCOPE OF THE STUDY 20
1.2 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE 20

2. GLOBAL HEALTHCARE BPO SERVICES – KEY TAKEAWAYS 22

3. GLOBAL HEALTHCARE BPO SERVICES – MARKET LANDSCAPE 25
3.1 OVERVIEW 25
3.2 MARKET SEGMENTATION 25
3.2.1 Global Healthcare BPO Services – By Payer Service 26
3.2.2 Global Healthcare BPO Services – By Provider Service 26
3.2.3 Global Healthcare BPO Services – By Pharmaceutical Service 27
3.2.4 Global Healthcare BPO Services – By Geography 27
3.3 PEST ANALYSIS 28
3.3.1 North America – PEST Analysis 28
3.3.2 Europe – PEST Analysis 30
3.3.3 Asia Pacific – PEST Analysis 32
3.3.4 Middle East and Africa (MEA) – PEST Analysis 34
3.3.5 South and Central America – PEST Analysis 36

4. GLOBAL HEALTHCARE BPO SERVICES MARKET – KEY MARKET DYNAMICS 38
4.1 KEY MARKET DRIVERS 38
4.1.1 Constant Changes in Government Regulations 38
4.1.2 Mounting Pressure on Healthcare Providers to Reduce Healthcare Costs 38
4.1.3 Rising Consolidation in the Healthcare BPO Industry 39
4.2 KEY MARKET RESTRAINTS 40
4.2.1 Dearth Of Skilled Professionals 40
4.2.2 Hidden Costs of Outsourcing 40
4.3 KEY MARKET OPPORTUNITY 41
4.3.1 Services Leading with Automation and Analytics 41
4.4 FUTURE TREND 41
4.4.1 Outsourcing Teleradiology Services 41

5. HEALTHCARE BPO SERVICES – GLOBAL ANALYSIS 43
5.1 GLOBAL HEALTHCARE BPO SERVICES REVENUE FORECASTS AND ANALYSIS (US$ MN) 43
5.2 GLOBAL HEALTHCARE BPO SERVICES, BY GEOGRAPHY - FORECASTS AND ANALYSIS 44
5.3 PROMINENT PLAYERS 45
5.4 PERFORMANCE OF KEY PLAYERS 45
5.4.1 Accenture 45
5.4.2 IBM 46
5.5 EXPERT OPINIONS 46

6. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PAYER SERVICE 47
6.1 OVERVIEW 47
6.2 CLAIMS ADMINISTRATION MARKET 48
6.2.1 Overview 48
6.2.2 Global Claims Administration Market Revenue and Forecasts to 2025 (US$ Mn) 48
6.3 BILLING MARKET 49
6.3.1 Overview 49
6.3.2 Global Billing Market Revenue and Forecasts to 2025 (US$ Mn) 49
6.4 MEMBER MANAGEMENT MARKET 50
6.4.1 Overview 50
6.4.2 Global Member Management Market Revenue and Forecasts to 2025 (US$ Mn) 50
6.5 PROVIDER MANAGEMENT MARKET 51
6.5.1 Overview 51
6.5.2 Global Provider Management Market Revenue and Forecasts to 2025 (US$ Mn) 51
6.6 FRAUD MANAGEMENT MARKET 52
6.6.1 Overview 52
6.6.2 Global Fraud Management Market Revenue and Forecasts to 2025 (US$ Mn) 52
6.7 OTHERS MARKET 52
6.7.1 Overview 52
6.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Mn) 53

7. GLOBAL HEALTHCARE BPO MARKET ANALYSIS – BY PROVIDER SERVICE 54
7.1 OVERVIEW 54
7.2 MEDICAL BILLING MARKET 55
7.2.1 Overview 55
7.2.2 Global Medical Billing Market Revenue and Forecasts to 2025 (US$ Mn) 55
7.3 MEDICAL CODING MARKET 56
7.3.1 Overview 56
7.3.2 Global Medical Coding Market Revenue and Forecasts to 2025 (US$ Mn) 56
7.4 FINANCE & ACCOUNTS MARKET 57
7.4.1 Overview 57
7.5 OTHERS MARKET 58
7.5.1 Overview 58

8. GLOBAL HEALTHCARE BPO MARKET ANALYSIS– BY PHARMACEUTICAL SERVICE 59
8.1 OVERVIEW 59
8.2 GLOBAL HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 2017 & 2025 (%) 59
8.3 RESEARCH & DEVELOPMENT MARKET 60
8.3.1 Overview 60
8.3.2 Global Research & Development Market Revenue And Forecasts To 2025 (US$ Mn) 60
8.4 MANUFACTURING MARKET 61
8.4.1 Overview 61
8.4.2 Global Manufacturing Market Revenue And Forecasts To 2025 (US$ Mn) 61
8.5 SALES & MARKETING MARKET 62
8.5.1 Overview 62
8.5.2 Global Sales & Marketing Market Revenue And Forecasts To 2025 (US$ Mn) 62
8.6 SUPPLY CHAIN & LOGISTICS MARKET 63
8.6.1 Overview 63
8.6.2 Global Supply Chain & Logistics Market Revenue And Forecasts To 2025 (US$ Mn) 63
8.7 OTHERS MARKET 64
8.7.1 Overview 64
8.7.2 Global Others Market Revenue And Forecasts To 2025 (US$ Mn) 64

9. NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 65
9.1 OVERVIEW 65
9.2 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 66
9.3 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PAYER SERVICE (US$ MN) 66
9.4 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PROVIDER SERVICE (US$ MN) 66
9.5 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS, BY PHARMACEUTICAL SERVICE (US$ MN) 67
9.6 NORTH AMERICA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (%) 68
9.7 US HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 69
9.7.1 US Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 69
9.7.2 US Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 70
9.7.3 US Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 70
9.7.4 US Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 71
9.8 CANADA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 72
9.8.1 Canada Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 72
9.8.2 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 73
9.8.3 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 73
9.8.4 Canada Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 73
9.9 MEXICO HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 75
9.9.1 Mexico Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 75
9.9.2 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 76
9.9.3 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 76
9.9.4 Mexico Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 76

10. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 78
10.1 OVERVIEW 78
10.2 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 79
10.3 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 79
10.4 EUROPE HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 80
10.5 EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 80
10.6 EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 80
10.7 GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 82
10.7.1 Germany Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 82
10.7.2 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 83
10.7.3 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 83
10.7.4 Germany Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 84
10.8 UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 85
10.8.1 UK Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 85
10.8.2 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 86
10.8.3 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 86
10.8.4 UK Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 86
10.9 FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 88
10.9.1 France Healthcare BPO Services Revenue and Forecasts to 2025 (US$ Mn) 88
10.9.2 France Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 89
10.9.3 France Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 89
10.9.4 France Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 89

11. ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 91
11.1 OVERVIEW 91
11.2 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 92
11.3 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 92
11.3.1 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 92
11.3.2 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 93
11.3.3 Asia Pacific Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 93
11.4 ASIA PACIFIC HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025, BY COUNTRY (US$ MN) 93
11.5 JAPAN HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 95
11.5.1 Japan Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 95
11.5.2 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 95
11.5.3 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 96
11.5.4 Japan Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 96
11.6 CHINA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 96
11.6.1 China Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 97
11.6.2 China Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 97
11.6.3 China Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 98
11.6.4 China Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 98
11.7 INDIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 99
11.7.1 India Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 99
11.7.2 India Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 99
11.7.3 India Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 100
11.7.4 India Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 100
11.8 SOUTHEAST ASIA HEALTHCARE BPO MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 100
11.8.1 Southeast Asia Healthcare BPO market Revenue and Forecasts to 2025 (US$ Mn) 101
11.8.2 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 101
11.8.3 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 102
11.8.4 Southeast Asia Healthcare BPO Market Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 102

12. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 103
12.1 OVERVIEW 103
12.2 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 104
12.3 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 104
12.4 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 105
12.5 MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 105
SOURCE: THE INSIGHT PARTNERSMIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 105
12.6 U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
12.6.1 U.A.E. Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 107
12.6.2 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 108
12.6.3 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 108
12.6.4 UAE Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 109
12.7 SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 110
12.7.1 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 110
12.7.2 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 111
12.7.3 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 111
12.7.4 Saudi Arabia Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 112
12.8 SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 113
12.8.1 South Africa Healthcare BPO Services Revenue And Forecasts to 2025 (US$ Mn) 113
12.8.2 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 114
12.8.3 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 114
12.8.4 South Africa Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 115
13. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 116

13.1 OVERVIEW 116
13.2 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 117
13.3 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PAYER SERVICE (US$ MN) 118
13.4 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY PROVIDER SERVICE (US$ MN) 118
13.5 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY PHARMACEUTICAL SERVICE (US$ MN) 119
13.6 SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 119
13.7 BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 120
13.7.1 Brazil Healthcare BPO services Revenue And Forecasts to 2025 (US$ Mn) 120
13.7.2 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Payer Service (US$ Mn) 121
13.7.3 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Provider Service (US$ Mn) 121
13.7.4 Brazil Healthcare BPO Services Revenue And Forecasts to 2025, By Pharmaceutical Service (US$ Mn) 122

14. HEALTHCARE BPO SERVICES MARKET –KEY COMPANY PROFILES 123
14.1 MAGELLAN SOLUTIONS 123
14.1.1 Key Facts 123
14.1.2 Business Description 123
14.1.3 Financial Information 123
14.1.4 Service Portfolio 123
14.1.5 SWOT Analysis 124
14.1.6 Key Developments 124
14.2 OMEGA HEALTHCARE 125
14.2.1 Key Facts 125
14.2.2 Business Description 125
14.2.3 Financial Information 125
14.2.4 Service Portfolio 126
14.2.5 SWOT Analysis 126
14.2.6 Key Developments 126
14.3 CAPGEMINI 127
14.3.1 Key Facts 127
14.3.2 Business Description 127
14.3.3 Financial Overview 128
14.3.4 Service Portfolio 128
14.3.5 SWOT Analysis 129
14.3.6 Key Developments 129
14.4 GENPACT 130
14.4.1 Key Facts 130
14.4.2 Business Description 130
14.4.3 Financial Overview 131
14.4.4 Service Portfolio 131
14.4.5 SWOT Analysis 131
14.4.6 Key Developments 132
14.5 COGNIZANT 133
14.5.1 Key Facts 133
14.5.2 Business Description 133
14.5.3 Financial Information 134
14.5.4 Service Portfolio 134
14.5.5 SWOT Analysis 136
14.5.6 Key Developments 136
14.6 ACCENTURE 139
14.6.1 Key Facts 139
14.6.2 Business Description 139
14.6.3 Financial Information 140
14.6.4 Service Portfolio 140
14.6.5 SWOT Analysis 141
14.6.6 Key Developments 141
14.7 WNS (HOLDINGS) LTD 143
14.7.1 Key Facts 143
14.7.2 Business Description 143
14.7.3 Financial Information 144
14.7.4 Service Portfolio 144
14.7.5 SWOT Analysis 145
14.7.6 Key Developments 145
15. APPENDIX 147
15.1 ABOUT THE INSIGHT PARTNERS 147
15.2 GLOSSARY OF TERMS 147
15.3 METHODOLOGY 149
15.4 COVERAGE 150
15.5 SECONDARY RESEARCH 151
15.6 PRIMARY RESEARCH 151

LIST OF TABLES

TABLE 1. R&D INVESTMENTS BY MAJOR PHARMACEUTICAL COMPANIES 41
TABLE 2. R&D INVESTMENTS BY PHRMA MEMBER COMPANIES,2016 41
TABLE 3. MEDICINES IN DEVELOPMENT FOR NON-COMMUNICABLE DISEASES (NCDS) 42
TABLE 4. NUMBER OF RESGISTERED STUDIES FOR CLINICAL TRIALS 42
TABLE 5. RANK OF GLOBAL CROS IN 2016 43
TABLE 6. CONSOLIDATION ACROSS THE CRO INDUSTRY 46
TABLE 7. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 63
TABLE 8. NORTH AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 64
TABLE 9. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 64
TABLE 10. US: R&D INVESTMENTS BY PHARMACEUTICAL COMPANIES, (2015-2016) 65
TABLE 11. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 66
TABLE 12. US EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 67
TABLE 13. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 67
TABLE 14. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
TABLE 15. CANADA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 69
TABLE 16. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 69
TABLE 17. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
TABLE 18. MEXICO EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 71
TABLE 19. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 71
TABLE 20. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 73
TABLE 21. EUROPE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 74
TABLE 22. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 74
TABLE 23. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
TABLE 24. GERMANY EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 76
TABLE 25. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 77
TABLE 26. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
TABLE 27. UK EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 79
TABLE 28. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 79
TABLE 29. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
TABLE 30. FRANCE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 81
TABLE 31. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 81
TABLE 32. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 83
TABLE 33. ASIA PACIFIC EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 84
TABLE 34. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$ MN) 84
TABLE 35. CHINA: MAJOR GLOBAL PHARMACEUTICAL COMPANIES BY R&D INVESTMENTS, 2013 86
TABLE 36. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 87
TABLE 37. CHINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 88
TABLE 38. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 88
TABLE 39. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
TABLE 40. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 90
TABLE 41. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 90
TABLE 42. INDIA: R&D SPENDING OF PHARMACEUTICAL COMPANIES (2010 & 2017) 91
TABLE 43. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 92
TABLE 44. INDIA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 93
TABLE 45. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 93
TABLE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 95
TABLE 47. MIDDLE EAST AND AFRICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 96
TABLE 48. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 96
TABLE 49. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
TABLE 50. UAE EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 99
TABLE 51. UAE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 99
TABLE 52. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
TABLE 53. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 101
TABLE 54. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 101
TABLE 55. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
TABLE 56. SAUDI ARABIA EARLY PHASE DEVELOPMENT MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 103
TABLE 57. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 103
TABLE 58. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 105
TABLE 59. SOUTH AND CENTRAL AMERICA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 106
TABLE 60. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 106
TABLE 61. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
TABLE 62. BRAZIL EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 108
TABLE 63. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 108
TABLE 64. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
TABLE 65. ARGENTINA EARLY PHASE DEVELOPMENT SERVICES MARKET REVENUE AND FORECASTS TO 2025, BY TYPE (US$ MN) 110
TABLE 66. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025, BY END USER (US$MN) 110
TABLE 67. RECENT MERGER & ACQUISITIONS IN THE HEALTHCARE BPO SERVICES 113
TABLE 68. RECENT COLLABORATIONS IN THE HEALTHCARE BPO SERVICES 114
TABLE 69. RECENT PARTNERSHIPS IN THE HEALTHCARE BPO SERVICES 115
TABLE 70. RECENT ALLIANCES IN THE HEALTHCARE BPO SERVICES 116
TABLE 71. RECENT AGREEMENT & JOINT VENTURE IN THE HEALTHCARE BPO SERVICES 117
TABLE 72. RECENT LAUNCHES IN THE HEALTHCARE BPO SERVICES 119
TABLE 73. RECENT EXPANSIONS & RELOCATION IN THE HEALTHCARE BPO SERVICES 120
TABLE 74. ENHANCEMENTS IN THE HEALTHCARE BPO SERVICES 121
TABLE 75. GLOSSARY OF TERMS, HEALTHCARE BPO SERVICES 162

LIST OF FIGURES

FIGURE 1. ASIA PACIFIC HEALTHCARE BPO SERVICES, REVENUE (US$ MN), BY GEOGRAPHY 2018 & 2025 25
FIGURE 2. GLOBAL HEALTHCARE BPO SERVICES BY TYPE, MARKET SHARE (%), 2017 26
FIGURE 3. GLOBAL EARLY PHASE DEVELOPMENT MARKET BY TYPE, MARKET SHARE (%), 2017 26
FIGURE 4. GLOBAL HEALTHCARE BPO SERVICES BY END USER, MARKET SHARE (%), 2017 27
FIGURE 5. HEALTHCARE BPO SERVICES SEGMENTATION 28
FIGURE 6. CONTRACT RESEARCH ORGANIZATION (CRO) SEGMENTATION, BY REGION 29
FIGURE 7. NORTH AMERICA PEST ANALYSIS 31
FIGURE 8. EUROPE PEST ANALYSIS 33
FIGURE 9. ASIA PACIFIC PEST ANALYSIS 35
FIGURE 10. MIDDLE EAST AND AFRICA (MEA) PEST ANALYSIS 37
FIGURE 11. SOUTH AND CENTRAL AMERICA PEST ANALYSIS 39
FIGURE 12. NUMBER OF APPROVALS FOR NDA & BLA (2005 TO 2016) 44
FIGURE 13. CRO MARKET IMPACT ANALYSIS OF DRIVER AND RESTRAINTS 46
FIGURE 14. GLOBAL HEALTHCARE BPO SERVICES – REVENUE FORECASTS AND ANALYSIS – 2017- 2025 (US$ MN) 47
FIGURE 15. GLOBAL HEALTHCARE BPO SERVICES – BY GEOGRAPHY FORECASTS AND ANALYSIS – 2017- 2025 48
FIGURE 16. GLOBAL HEALTHCARE BPO SERVICES – MARKET SHARE ANALYSIS, 2017 (%) 49
FIGURE 17. GLOBAL HEALTHCARE BPO SERVICES BREAKDOWN, BY TYPE 2017 & 2025 (%) 51
FIGURE 18. GLOBAL EARLY PHASE SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 52
FIGURE 19. GLOBAL DRUG DISCOVERY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 53
FIGURE 20. GLOBAL PRE-CLINICAL TRIAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 54
FIGURE 21. GLOBAL CLINICAL RESEARCH SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 56
FIGURE 22. GLOBAL LABORATORY SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 57
FIGURE 23. GLOBAL POST-APPROVAL SERVICES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 58
FIGURE 24. GLOBAL HEALTHCARE BPO SERVICES SHARE, BY END USER 2017 & 2025 (%) 59
FIGURE 25. GLOBAL PHARMACEUTICAL AND BIOTECHNOLOGY COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 60
FIGURE 26. GLOBAL MEDICAL DEVICE COMPANIES MARKET REVENUE AND FORECASTS TO 2025 (US$ MN) 61
FIGURE 27. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 62
FIGURE 28. NORTH AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 63
FIGURE 29. NORTH AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 64
FIGURE 30. US HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 66
FIGURE 31. CANADA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 68
FIGURE 32. MEXICO HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 70
FIGURE 33. EUROPE HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) (%) 72
FIGURE 34. EUROPE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 73
FIGURE 35. EUROPE HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 74
FIGURE 36. GERMANY HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 75
FIGURE 37. UK HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 78
FIGURE 38. FRANCE HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 80
FIGURE 39. ASIA PACIFIC HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 82
FIGURE 40. ASIA PACIFIC HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 83
FIGURE 41. ASIA PACIFIC HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 85
FIGURE 42. CHINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 87
FIGURE 43. JAPAN HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 89
FIGURE 44. INDIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 92
FIGURE 45. MIDDLE EAST & AFRICA HEALTHCARE BPO SERVICES SHARE OVERVIEW, BY COUNTRY (2017) 94
FIGURE 46. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 95
FIGURE 47. MIDDLE EAST AND AFRICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 97
FIGURE 48. U.A.E. HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 98
FIGURE 49. SAUDI ARABIA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 100
FIGURE 50. SOUTH AFRICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 102
FIGURE 51. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES OVERVIEW, BY COUNTRY (2017) 104
FIGURE 52. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 105
FIGURE 53. SOUTH AND CENTRAL AMERICA HEALTHCARE BPO SERVICES SHARE, BY COUNTRY (2017 & 2025) (%) 106
FIGURE 54. BRAZIL HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 107
FIGURE 55. ARGENTINA HEALTHCARE BPO SERVICES REVENUE AND FORECASTS TO 2025 (US$ MN) 109
FIGURE 56. GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 111
FIGURE 57. INORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 112
FIGURE 58. ORGANIC GROWTH STRATEGIES IN THE HEALTHCARE BPO SERVICES, 2015-2018 118
The List of Companies

1. Accenture
2. IBM
3. WNS (Holdings) Ltd.
4. HCL Technologies Limited.
5. Invensis Technologies Pvt Ltd
6. Cognizant
7. Infosys Limited
8. Tata Consultancy Services Limited
9. Genpact
10. Xerox Corporation
11. GeBBS Healthcare Solutions
12. Capgemini
13. Omega Healthcare
14. Flatworld Solutions Pvt. Ltd., and
15. Magellan Solutions

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the healthcare BPO services market.

-Highlights key business priorities in order to assist companies to realign their business strategies.

-The key findings and recommendations highlight crucial progressive industry trends in the global healthcare BPO services market, thereby allowing players across the value chain to develop effective long-term strategies.

-Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

-Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

-Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing and distribution

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