ITSM market to 2027 - Global Analysis and Forecasts by Component (Solutions, Services); Organization Size (Small and Mid-Sized Enterprises, Large Enterprises); Industry (Media and Entertainment, Bank

ITSM Market Forecast to 2027 – Covid-19 Impact and Global Analysis - by Component (Solutions, Services); Organization Size (Small and Mid-Sized Enterprises, Large Enterprises); Industry (Media and Entertainment, Banking, Financial Services, and Insurance, IT and Telecommunications, Healthcare and Life Sciences, Retail and Consumer Goods, Manufacturing, Others) and Geography

Report Code: TIPRE00009907 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Covid
MARKET INTRODUCTION

ITSM mainly emphasizes on the management of the IT infrastructure that comprises, IT processes, software, hardware, and services. These services can be offered independently on cloud as well as on-premise. Moreover, users can find more value from cloud ITSM solutions, which combine capabilities for crucial business processes, such as the support for cloud services, agile development & DevOps, and delivery of business services.

MARKET DYNAMICS

Current and future IT service management market trends are outlined to determine the overall attractiveness of the market. The major impacting factors highlight the cloud ITSM market opportunity during the forecast period. Rise in adoption of these technologies is the major factor that drives the market growth for ITSM industry. Additionally, integration of AI-Enabled tools with ITSM solutions is expected to propel the market growth. However, privacy & security concerns for business processes and confidential data is also expected to propel the market growth during the IT service management market forecast period. Furthermore, extensive adoption of BYOD trend and increase in mobile workforce are expected to provide major growth opportunities for cloud ITSM market in the upcoming years. In addition, rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud IT service management (ITSM) market growth in the during the review period.

MARKET SCOPE

The "Global ITSM Market Analysis to 2027" is a specialized and in-depth study of the ITSM market with a special focus on the global market trend analysis. The report aims to provide an overview of ITSM market with detailed market segmentation by component, organization size, industry, and geography. The global ITSM market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading ITSM market players and offers key trends and opportunities in the ITSM market.

MARKET SEGMENTATION

The global ITSM market is segmented on the basis of component, organization size, industry. On the basis of component, the market is segmented as solutions and services. On the basis of organization size, the market is segmented as in small and mid-sized enterprises, large enterprises. Based on industry the ITSM market is segmented into media and entertainment, banking, financial services, and insurance, it and telecommunications, healthcare and life sciences, retail and consumer goods, manufacturing, others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global ITSM market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The ITSM market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting ITSM market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the ITSM market in these regions.



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MARKET PLAYERS


The reports cover key developments in the ITSM market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from ITSM market are anticipated to lucrative growth opportunities in the future with the rising demand for ITSM market. Below mentioned is the list of few companies engaged in the ITSM market.

The report also includes the profiles of key ITSM market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.


  •  Atlassian Pty Ltd
  •  BMC Software, Inc.
  •  Freshworks Inc
  •  Ivanti, Inc.
  •  Microsoft Corporation
  •  SolarWinds Worldwide, LLC.
  •  Spiceworks Inc.
  •  Squadcast, Inc.
  •  SysAid Technologies Ltd.
  •  Zendesk Inc.


The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 ITSM Market - By Component
1.3.2 ITSM Market - By Organization Size
1.3.3 ITSM Market - By Industry
1.3.4 ITSM Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. ITSM MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. ITSM MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. ITSM MARKET - GLOBAL MARKET ANALYSIS
6.1. ITSM - GLOBAL MARKET OVERVIEW
6.2. ITSM - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. ITSM MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTIONS
7.3.1. Overview
7.3.2. Solutions Market Forecast and Analysis
7.3.3. Service Portfolio Management Market
7.3.3.1. Overview
7.3.3.2. Service Portfolio Management Market Forecast and Analysis
7.3.4. Configuration and Change Management Market
7.3.4.1. Overview
7.3.4.2. Configuration and Change Management Market Forecast and Analysis
7.3.5. Service Desk Software Market
7.3.5.1. Overview
7.3.5.2. Service Desk Software Market Forecast and Analysis
7.3.6. Operations and Performance Management Market
7.3.6.1. Overview
7.3.6.2. Operations and Performance Management Market Forecast and Analysis
7.3.7. Dashboard Reporting and Analytics Market
7.3.7.1. Overview
7.3.7.2. Dashboard Reporting and Analytics Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
7.4.3. Managed Services Market
7.4.3.1. Overview
7.4.3.2. Managed Services Market Forecast and Analysis
7.4.4. Professional Services Market
7.4.4.1. Overview
7.4.4.2. Professional Services Market Forecast and Analysis
8. ITSM MARKET - REVENUE AND FORECASTS TO 2027 - ORGANIZATION SIZE
8.1. OVERVIEW
8.2. ORGANIZATION SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMALL AND MID-SIZED ENTERPRISES
8.3.1. Overview
8.3.2. Small and Mid-Sized Enterprises Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. ITSM MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY
9.1. OVERVIEW
9.2. INDUSTRY MARKET FORECASTS AND ANALYSIS
9.3. MEDIA AND ENTERTAINMENT
9.3.1. Overview
9.3.2. Media and Entertainment Market Forecast and Analysis
9.4. BANKING, FINANCIAL SERVICES, AND INSURANCE
9.4.1. Overview
9.4.2. Banking, Financial Services, and Insurance Market Forecast and Analysis
9.5. IT AND TELECOMMUNICATIONS
9.5.1. Overview
9.5.2. IT and Telecommunications Market Forecast and Analysis
9.6. HEALTHCARE AND LIFE SCIENCES
9.6.1. Overview
9.6.2. Healthcare and Life Sciences Market Forecast and Analysis
9.7. RETAIL AND CONSUMER GOODS
9.7.1. Overview
9.7.2. Retail and Consumer Goods Market Forecast and Analysis
9.8. MANUFACTURING
9.8.1. Overview
9.8.2. Manufacturing Market Forecast and Analysis
9.9. OTHERS
9.9.1. Overview
9.9.2. Others Market Forecast and Analysis

10. ITSM MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America ITSM Market Overview
10.1.2 North America ITSM Market Forecasts and Analysis
10.1.3 North America ITSM Market Forecasts and Analysis - By Component
10.1.4 North America ITSM Market Forecasts and Analysis - By Organization Size
10.1.5 North America ITSM Market Forecasts and Analysis - By Industry
10.1.6 North America ITSM Market Forecasts and Analysis - By Countries
10.1.6.1 United States ITSM Market
10.1.6.1.1 United States ITSM Market by Component
10.1.6.1.2 United States ITSM Market by Organization Size
10.1.6.1.3 United States ITSM Market by Industry
10.1.6.2 Canada ITSM Market
10.1.6.2.1 Canada ITSM Market by Component
10.1.6.2.2 Canada ITSM Market by Organization Size
10.1.6.2.3 Canada ITSM Market by Industry
10.1.6.3 Mexico ITSM Market
10.1.6.3.1 Mexico ITSM Market by Component
10.1.6.3.2 Mexico ITSM Market by Organization Size
10.1.6.3.3 Mexico ITSM Market by Industry
10.2. EUROPE
10.2.1 Europe ITSM Market Overview
10.2.2 Europe ITSM Market Forecasts and Analysis
10.2.3 Europe ITSM Market Forecasts and Analysis - By Component
10.2.4 Europe ITSM Market Forecasts and Analysis - By Organization Size
10.2.5 Europe ITSM Market Forecasts and Analysis - By Industry
10.2.6 Europe ITSM Market Forecasts and Analysis - By Countries
10.2.6.1 Germany ITSM Market
10.2.6.1.1 Germany ITSM Market by Component
10.2.6.1.2 Germany ITSM Market by Organization Size
10.2.6.1.3 Germany ITSM Market by Industry
10.2.6.2 France ITSM Market
10.2.6.2.1 France ITSM Market by Component
10.2.6.2.2 France ITSM Market by Organization Size
10.2.6.2.3 France ITSM Market by Industry
10.2.6.3 Italy ITSM Market
10.2.6.3.1 Italy ITSM Market by Component
10.2.6.3.2 Italy ITSM Market by Organization Size
10.2.6.3.3 Italy ITSM Market by Industry
10.2.6.4 United Kingdom ITSM Market
10.2.6.4.1 United Kingdom ITSM Market by Component
10.2.6.4.2 United Kingdom ITSM Market by Organization Size
10.2.6.4.3 United Kingdom ITSM Market by Industry
10.2.6.5 Russia ITSM Market
10.2.6.5.1 Russia ITSM Market by Component
10.2.6.5.2 Russia ITSM Market by Organization Size
10.2.6.5.3 Russia ITSM Market by Industry
10.2.6.6 Rest of Europe ITSM Market
10.2.6.6.1 Rest of Europe ITSM Market by Component
10.2.6.6.2 Rest of Europe ITSM Market by Organization Size
10.2.6.6.3 Rest of Europe ITSM Market by Industry
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific ITSM Market Overview
10.3.2 Asia-Pacific ITSM Market Forecasts and Analysis
10.3.3 Asia-Pacific ITSM Market Forecasts and Analysis - By Component
10.3.4 Asia-Pacific ITSM Market Forecasts and Analysis - By Organization Size
10.3.5 Asia-Pacific ITSM Market Forecasts and Analysis - By Industry
10.3.6 Asia-Pacific ITSM Market Forecasts and Analysis - By Countries
10.3.6.1 Australia ITSM Market
10.3.6.1.1 Australia ITSM Market by Component
10.3.6.1.2 Australia ITSM Market by Organization Size
10.3.6.1.3 Australia ITSM Market by Industry
10.3.6.2 China ITSM Market
10.3.6.2.1 China ITSM Market by Component
10.3.6.2.2 China ITSM Market by Organization Size
10.3.6.2.3 China ITSM Market by Industry
10.3.6.3 India ITSM Market
10.3.6.3.1 India ITSM Market by Component
10.3.6.3.2 India ITSM Market by Organization Size
10.3.6.3.3 India ITSM Market by Industry
10.3.6.4 Japan ITSM Market
10.3.6.4.1 Japan ITSM Market by Component
10.3.6.4.2 Japan ITSM Market by Organization Size
10.3.6.4.3 Japan ITSM Market by Industry
10.3.6.5 South Korea ITSM Market
10.3.6.5.1 South Korea ITSM Market by Component
10.3.6.5.2 South Korea ITSM Market by Organization Size
10.3.6.5.3 South Korea ITSM Market by Industry
10.3.6.6 Rest of Asia-Pacific ITSM Market
10.3.6.6.1 Rest of Asia-Pacific ITSM Market by Component
10.3.6.6.2 Rest of Asia-Pacific ITSM Market by Organization Size
10.3.6.6.3 Rest of Asia-Pacific ITSM Market by Industry
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa ITSM Market Overview
10.4.2 Middle East and Africa ITSM Market Forecasts and Analysis
10.4.3 Middle East and Africa ITSM Market Forecasts and Analysis - By Component
10.4.4 Middle East and Africa ITSM Market Forecasts and Analysis - By Organization Size
10.4.5 Middle East and Africa ITSM Market Forecasts and Analysis - By Industry
10.4.6 Middle East and Africa ITSM Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa ITSM Market
10.4.6.1.1 South Africa ITSM Market by Component
10.4.6.1.2 South Africa ITSM Market by Organization Size
10.4.6.1.3 South Africa ITSM Market by Industry
10.4.6.2 Saudi Arabia ITSM Market
10.4.6.2.1 Saudi Arabia ITSM Market by Component
10.4.6.2.2 Saudi Arabia ITSM Market by Organization Size
10.4.6.2.3 Saudi Arabia ITSM Market by Industry
10.4.6.3 U.A.E ITSM Market
10.4.6.3.1 U.A.E ITSM Market by Component
10.4.6.3.2 U.A.E ITSM Market by Organization Size
10.4.6.3.3 U.A.E ITSM Market by Industry
10.4.6.4 Rest of Middle East and Africa ITSM Market
10.4.6.4.1 Rest of Middle East and Africa ITSM Market by Component
10.4.6.4.2 Rest of Middle East and Africa ITSM Market by Organization Size
10.4.6.4.3 Rest of Middle East and Africa ITSM Market by Industry
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America ITSM Market Overview
10.5.2 South and Central America ITSM Market Forecasts and Analysis
10.5.3 South and Central America ITSM Market Forecasts and Analysis - By Component
10.5.4 South and Central America ITSM Market Forecasts and Analysis - By Organization Size
10.5.5 South and Central America ITSM Market Forecasts and Analysis - By Industry
10.5.6 South and Central America ITSM Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil ITSM Market
10.5.6.1.1 Brazil ITSM Market by Component
10.5.6.1.2 Brazil ITSM Market by Organization Size
10.5.6.1.3 Brazil ITSM Market by Industry
10.5.6.2 Argentina ITSM Market
10.5.6.2.1 Argentina ITSM Market by Component
10.5.6.2.2 Argentina ITSM Market by Organization Size
10.5.6.2.3 Argentina ITSM Market by Industry
10.5.6.3 Rest of South and Central America ITSM Market
10.5.6.3.1 Rest of South and Central America ITSM Market by Component
10.5.6.3.2 Rest of South and Central America ITSM Market by Organization Size
10.5.6.3.3 Rest of South and Central America ITSM Market by Industry

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. ITSM MARKET , KEY COMPANY PROFILES
12.1. ATLASSIAN PTY LTD
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. BMC SOFTWARE, INC.
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. FRESHWORKS INC.
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. IVANTI, INC.
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. MICROSOFT CORPORATION
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. SOLARWINDS WORLDWIDE, LLC.
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. SPICEWORKS INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. SQUADCAST, INC.
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. SYSAID TECHNOLOGIES LTD.
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. ZENDESK INC.
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. Atlassian Pty Ltd
2. BMC Software, Inc.
3. Freshworks Inc.
4. Ivanti, Inc.
5 .Microsoft Corporation
6. SolarWinds Worldwide, LLC.
7. Spiceworks Inc.
8. Squadcast, Inc.
9. SysAid Technologies Ltd.
10. Zendesk Inc.
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