ITSM market to 2028 - Global Analysis and Forecasts by Component (Solutions, Services); Organization Size (Small and Mid-Sized Enterprises, Large Enterprises); Industry (Media and Entertainment, Bank

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ITSM Market Forecast to 2028 – Covid-19 Impact and Global Analysis - by Component (Solutions, Services); Organization Size (Small and Mid-Sized Enterprises, Large Enterprises); Industry (Media and Entertainment, Banking, Financial Services, and Insurance, IT and Telecommunications, Healthcare and Life Sciences, Retail and Consumer Goods, Manufacturing, Others) and Geography

Report Code: TIPRE00009907 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


ITSM mainly emphasizes on the management of the IT infrastructure that comprises, IT processes, software, hardware, and services. These services can be offered independently on cloud as well as on-premise. Moreover, users can find more value from cloud ITSM solutions, which combine capabilities for crucial business processes, such as the support for cloud services, agile development & DevOps, and delivery of business services.


Current and future IT service management market trends are outlined to determine the overall attractiveness of the market. The major impacting factors highlight the cloud ITSM market opportunity during the forecast period. Rise in adoption of these technologies is the major factor that drives the market growth for ITSM industry. Additionally, integration of AI-Enabled tools with ITSM solutions is expected to propel the market growth. However, privacy & security concerns for business processes and confidential data is also expected to propel the market growth during the IT service management market forecast period. Furthermore, extensive adoption of BYOD trend and increase in mobile workforce are expected to provide major growth opportunities for cloud ITSM market in the upcoming years. In addition, rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud IT service management (ITSM) market growth in the during the review period.


The "Global ITSM Market Analysis to 2028" is a specialized and in-depth study of the ITSM market with a special focus on the global market trend analysis. The report aims to provide an overview of ITSM market with detailed market segmentation by component, organization size, industry, and geography. The global ITSM market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading ITSM market players and offers key trends and opportunities in the ITSM market.


The global ITSM market is segmented on the basis of component, organization size, industry. On the basis of component, the market is segmented as solutions and services. On the basis of organization size, the market is segmented as in small and mid-sized enterprises, large enterprises. Based on industry the ITSM market is segmented into media and entertainment, banking, financial services, and insurance, it and telecommunications, healthcare and life sciences, retail and consumer goods, manufacturing, others.


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global ITSM market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The ITSM market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting ITSM market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the ITSM market in these regions.

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The reports cover key developments in the ITSM market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from ITSM market are anticipated to lucrative growth opportunities in the future with the rising demand for ITSM market. Below mentioned is the list of few companies engaged in the ITSM market.

The report also includes the profiles of key ITSM market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •  Atlassian Pty Ltd
  •  BMC Software, Inc.
  •  Freshworks Inc
  •  Ivanti, Inc.
  •  Microsoft Corporation
  •  SolarWinds Worldwide, LLC.
  •  Spiceworks Inc.
  •  Squadcast, Inc.
  •  SysAid Technologies Ltd.
  •  Zendesk Inc.

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. Atlassian Pty Ltd
2. BMC Software, Inc.
3. Freshworks Inc.
4. Ivanti, Inc.
5 .Microsoft Corporation
6. SolarWinds Worldwide, LLC.
7. Spiceworks Inc.
8. Squadcast, Inc.
9. SysAid Technologies Ltd.
10. Zendesk Inc.
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