Outsourced Call Centers Market 2027 By Solution, End-User and Geography | The Insight Partners

Outsourced Call Centers Market to 2027 - Global Analysis and Forecasts by Solution (Onshore Outsourcing, Offshore Outsourcing, Nearshore Outsourcing); End-User (BFSI, Manufacturing, IT and Telecommunication, Healthcare and Pharmaceutical, Retail and E-Commerce, Transport and Logistics, Others) and Geography

Report Code: TIPRE00006566 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

Call center outsourcing is the practice of contracting out call center services by large businesses. These centers handle all kind of customer service platform at a separate division. Outsourced call centers help companies in saving large chunks of money by letting them focus more on the core activities of the business.

MARKET DYNAMICS

The outsourced call centers market is anticipated to grow in the forecast period owing to driving factors such as increasing focus on marketing and advertising coupled with growing competition among industries. Sifting focus towards effective customer handling services is yet another factor driving the growth of the outsourced call centers market.

MARKET SCOPE

The "Global Outsourced Call Centers Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of outsourced call centers market with detailed market segmentation by solution, end user, and geography. The global outsourced call centers market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading outsourced call centers market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global outsourced call centers market is segmented on the basis of solution and end user. Based on solution, the market is segmented as onshore outsourcing, offshore outsourcing, and nearshore outsourcing. On the basis of the end user, the market is segmented as BFSI, manufacturing, IT and telecommunication, healthcare and pharmaceutical, retail and e-commerce, transport and logistics, and others.

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global outsourced call centers market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The outsourced call centers market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting outsourced call centers market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the outsourced call centers market in these regions.

MARKET PLAYERS


The reports cover key developments in the outsourced call centers market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from outsourced call centers market are anticipated to lucrative growth opportunities in the future with the rising demand for outsourced call centers in the global market. Below mentioned is the list of few companies engaged in the outsourced call centers market.

The report also includes the profiles of key outsourced call centers companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.
  •  Alorica Inc.
  •  Arvato
  •  Atento
  •  Comdata Group
  •  Concentrix (SYNNEX Corporation)
  •  DATAMARK INC.
  •  Groupe Acticall SAS (Sitel Group)
  •  Sykes Enterprises, Incorporated
  •  Teleperformance SE
  •  Teletech Holdings (TTEC)
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Outsourced Call Centers Market - By Solution
1.3.2 Outsourced Call Centers Market - By End-User
1.3.3 Outsourced Call Centers Market - By Region
1.3.3.1 By Country

2. KEY TAKEWAYS

3. RESEARCH METHODOLOGY

4. OUTSOURCED CALL CENTERS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. OUTSOURCED CALL CENTERS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. OUTSOURCED CALL CENTERS MARKET - GLOBAL MARKET ANALYSIS
6.1. OUTSOURCED CALL CENTERS - GLOBAL MARKET OVERVIEW
6.2. OUTSOURCED CALL CENTERS - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. OUTSOURCED CALL CENTERS MARKET - REVENUE AND FORECASTS TO 2027 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. ONSHORE OUTSOURCING
7.3.1. Overview
7.3.2. Onshore Outsourcing Market Forecast and Analysis
7.4. OFFSHORE OUTSOURCING
7.4.1. Overview
7.4.2. Offshore Outsourcing Market Forecast and Analysis
7.5. NEARSHORE OUTSOURCING
7.5.1. Overview
7.5.2. Nearshore Outsourcing Market Forecast and Analysis
8. OUTSOURCED CALL CENTERS MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
8.1. OVERVIEW
8.2. END-USER MARKET FORECASTS AND ANALYSIS
8.3. BFSI
8.3.1. Overview
8.3.2. BFSI Market Forecast and Analysis
8.4. MANUFACTURING
8.4.1. Overview
8.4.2. Manufacturing Market Forecast and Analysis
8.5. IT AND TELECOMMUNICATION
8.5.1. Overview
8.5.2. IT and Telecommunication Market Forecast and Analysis
8.6. HEALTHCARE AND PHARMACEUTICAL
8.6.1. Overview
8.6.2. Healthcare and Pharmaceutical Market Forecast and Analysis
8.7. RETAIL AND E-COMMERCE
8.7.1. Overview
8.7.2. Retail and E-Commerce Market Forecast and Analysis
8.8. TRANSPORT AND LOGISTICS
8.8.1. Overview
8.8.2. Transport and Logistics Market Forecast and Analysis
8.9. OTHERS
8.9.1. Overview
8.9.2. Others Market Forecast and Analysis

9. OUTSOURCED CALL CENTERS MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Outsourced Call Centers Market Overview
9.1.2 North America Outsourced Call Centers Market Forecasts and Analysis
9.1.3 North America Outsourced Call Centers Market Forecasts and Analysis - By Solution
9.1.4 North America Outsourced Call Centers Market Forecasts and Analysis - By End-User
9.1.5 North America Outsourced Call Centers Market Forecasts and Analysis - By Countries
9.1.5.1 United States Outsourced Call Centers Market
9.1.5.1.1 United States Outsourced Call Centers Market by Solution
9.1.5.1.2 United States Outsourced Call Centers Market by End-User
9.1.5.2 Canada Outsourced Call Centers Market
9.1.5.2.1 Canada Outsourced Call Centers Market by Solution
9.1.5.2.2 Canada Outsourced Call Centers Market by End-User
9.1.5.3 Mexico Outsourced Call Centers Market
9.1.5.3.1 Mexico Outsourced Call Centers Market by Solution
9.1.5.3.2 Mexico Outsourced Call Centers Market by End-User
9.2. EUROPE
9.2.1 Europe Outsourced Call Centers Market Overview
9.2.2 Europe Outsourced Call Centers Market Forecasts and Analysis
9.2.3 Europe Outsourced Call Centers Market Forecasts and Analysis - By Solution
9.2.4 Europe Outsourced Call Centers Market Forecasts and Analysis - By End-User
9.2.5 Europe Outsourced Call Centers Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Outsourced Call Centers Market
9.2.5.1.1 Germany Outsourced Call Centers Market by Solution
9.2.5.1.2 Germany Outsourced Call Centers Market by End-User
9.2.5.2 France Outsourced Call Centers Market
9.2.5.2.1 France Outsourced Call Centers Market by Solution
9.2.5.2.2 France Outsourced Call Centers Market by End-User
9.2.5.3 Italy Outsourced Call Centers Market
9.2.5.3.1 Italy Outsourced Call Centers Market by Solution
9.2.5.3.2 Italy Outsourced Call Centers Market by End-User
9.2.5.4 United Kingdom Outsourced Call Centers Market
9.2.5.4.1 United Kingdom Outsourced Call Centers Market by Solution
9.2.5.4.2 United Kingdom Outsourced Call Centers Market by End-User
9.2.5.5 Russia Outsourced Call Centers Market
9.2.5.5.1 Russia Outsourced Call Centers Market by Solution
9.2.5.5.2 Russia Outsourced Call Centers Market by End-User
9.2.5.6 Rest of Europe Outsourced Call Centers Market
9.2.5.6.1 Rest of Europe Outsourced Call Centers Market by Solution
9.2.5.6.2 Rest of Europe Outsourced Call Centers Market by End-User
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Outsourced Call Centers Market Overview
9.3.2 Asia-Pacific Outsourced Call Centers Market Forecasts and Analysis
9.3.3 Asia-Pacific Outsourced Call Centers Market Forecasts and Analysis - By Solution
9.3.4 Asia-Pacific Outsourced Call Centers Market Forecasts and Analysis - By End-User
9.3.5 Asia-Pacific Outsourced Call Centers Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Outsourced Call Centers Market
9.3.5.1.1 Australia Outsourced Call Centers Market by Solution
9.3.5.1.2 Australia Outsourced Call Centers Market by End-User
9.3.5.2 China Outsourced Call Centers Market
9.3.5.2.1 China Outsourced Call Centers Market by Solution
9.3.5.2.2 China Outsourced Call Centers Market by End-User
9.3.5.3 India Outsourced Call Centers Market
9.3.5.3.1 India Outsourced Call Centers Market by Solution
9.3.5.3.2 India Outsourced Call Centers Market by End-User
9.3.5.4 Japan Outsourced Call Centers Market
9.3.5.4.1 Japan Outsourced Call Centers Market by Solution
9.3.5.4.2 Japan Outsourced Call Centers Market by End-User
9.3.5.5 South Korea Outsourced Call Centers Market
9.3.5.5.1 South Korea Outsourced Call Centers Market by Solution
9.3.5.5.2 South Korea Outsourced Call Centers Market by End-User
9.3.5.6 Rest of Asia-Pacific Outsourced Call Centers Market
9.3.5.6.1 Rest of Asia-Pacific Outsourced Call Centers Market by Solution
9.3.5.6.2 Rest of Asia-Pacific Outsourced Call Centers Market by End-User
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Outsourced Call Centers Market Overview
9.4.2 Middle East and Africa Outsourced Call Centers Market Forecasts and Analysis
9.4.3 Middle East and Africa Outsourced Call Centers Market Forecasts and Analysis - By Solution
9.4.4 Middle East and Africa Outsourced Call Centers Market Forecasts and Analysis - By End-User
9.4.5 Middle East and Africa Outsourced Call Centers Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Outsourced Call Centers Market
9.4.5.1.1 South Africa Outsourced Call Centers Market by Solution
9.4.5.1.2 South Africa Outsourced Call Centers Market by End-User
9.4.5.2 Saudi Arabia Outsourced Call Centers Market
9.4.5.2.1 Saudi Arabia Outsourced Call Centers Market by Solution
9.4.5.2.2 Saudi Arabia Outsourced Call Centers Market by End-User
9.4.5.3 U.A.E Outsourced Call Centers Market
9.4.5.3.1 U.A.E Outsourced Call Centers Market by Solution
9.4.5.3.2 U.A.E Outsourced Call Centers Market by End-User
9.4.5.4 Rest of Middle East and Africa Outsourced Call Centers Market
9.4.5.4.1 Rest of Middle East and Africa Outsourced Call Centers Market by Solution
9.4.5.4.2 Rest of Middle East and Africa Outsourced Call Centers Market by End-User
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Outsourced Call Centers Market Overview
9.5.2 South and Central America Outsourced Call Centers Market Forecasts and Analysis
9.5.3 South and Central America Outsourced Call Centers Market Forecasts and Analysis - By Solution
9.5.4 South and Central America Outsourced Call Centers Market Forecasts and Analysis - By End-User
9.5.5 South and Central America Outsourced Call Centers Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Outsourced Call Centers Market
9.5.5.1.1 Brazil Outsourced Call Centers Market by Solution
9.5.5.1.2 Brazil Outsourced Call Centers Market by End-User
9.5.5.2 Argentina Outsourced Call Centers Market
9.5.5.2.1 Argentina Outsourced Call Centers Market by Solution
9.5.5.2.2 Argentina Outsourced Call Centers Market by End-User
9.5.5.3 Rest of South and Central America Outsourced Call Centers Market
9.5.5.3.1 Rest of South and Central America Outsourced Call Centers Market by Solution
9.5.5.3.2 Rest of South and Central America Outsourced Call Centers Market by End-User

10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

11. OUTSOURCED CALL CENTERS MARKET, KEY COMPANY PROFILES
11.1. ALORICA INC.
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ARVATO
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. ATENTO
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. COMDATA GROUP
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. CONCENTRIX (SYNNEX CORPORATION)
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. DATAMARK INC.
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. GROUPE ACTICALL SAS (SITEL GROUP)
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. SYKES ENTERPRISES, INCORPORATED
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TELEPERFORMANCE SE
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. TELETECH HOLDINGS (TTEC)
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments

12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies

1. Alorica Inc.
2. Arvato
3. Atento
4. Comdata Group
5. Concentrix (SYNNEX Corporation)
6. DATAMARK INC.
7. Groupe Acticall SAS (Sitel Group)
8. Sykes Enterprises, Incorporated
9. Teleperformance SE
10. Teletech Holdings (TTEC)