Speech Analytics Market Forecast to 2027 - Covid-19 Impact and Global Analysis - by Type, Deployment Type and by Vertical
At present, there are many modes and platforms that are used by costumer and end users like social media platform, emails and voice etc. to communicate and interact with service, solution providers and between each other. Phone and voice interaction are one the most preferred mode of communication among costumers as it provides them high degree of real time interaction. There are various advantages that voice and phone interaction provides to its end users like real time guidance for costumers and ease of communication.
Speech analytics solutions helps users to identify the insights, sentiment and meanings within conversation, which provides enterprises mainly its customer interaction centers various strategic benefits for their businesses. Speech analytics solutions and services are experiencing an increasing adoption trends among various industry domains and verticals as it provides them ability to take rational business decisions. It also helps enterprises to improve on their operational efficiency, agility and to achieve competitive edge in today's highly competitive environment.
High growth in the numbers of customer interaction centers, increasing focuses on taking competitive edge through market intelligence and rising requirements for compliance and risk management are some of the factors that are driving the Speech Analytics market. Expensive solutions and low awareness of potential benefits of this technology among enterprises are few of the reasons that may slow down the adoption of speech analytics solutions and services among various industry verticals and domains. Cloud based real time speech analytics solutions and services are expected to provide high opportunities for various market players that are operating in this market.
The speech analytics market is segmented on the basis of types into solutions and services. Further, on the basis of deployment type the global speech analytics market is segmented into on premise and on cloud deployment. The speech analytics market is also divided on the basis of Industry verticals into telecommunication and IT, BFSI , media and entertainment, healthcare and life sciences, retail and consumer goods and others. The global speech analytics market is bifurcated on the basis of regions into North America, Europe, Asia Pacific, South America and Middle East & Africa.
North America holds one of the largest share in the global speech analytics market. High presence of enterprises, technology vendors and high technical adoption trends for improving operation and business efficiency in North American region has fueled the growth of the speech analytics market. Asia Pacific is one of the fastest growing speech analytics market and provides lucrative opportunity for various solutions and services vendors due to increasing numbers of customer interaction centers and investments. This are some of the reasons for the growth of speech analytics market in Asia Pacific region.
Some of the key players operating in the global speech analytics market are NICE Systems, Verint Systems, Genesys, Hewlett-Packard Enterprise, CallMiner, Voci Technologies, Almawave, Avaya, ZOOM International, Calabrio among others.
Table of Contents
Introduction
1.1 Scope of Study
1.2 The Insight Partners Research Report Guidance
2 Key Takeaways
3 Speech Analytics Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Speech Analytics Market – By Type
3.2.2 Speech Analytics Market – By Deployment Type
3.2.3 Speech Analytics Market – By Industry Vertical
3.2.4 Speech Analytics Market – By Region
3.2.4.1 By Countries
3.3 PEST Analysis
3.3.1 North America – PEST Analysis
3.3.2 Europe – PEST Analysis
3.3.3 Asia Pacific – PEST Analysis
3.3.4 Middle East and Africa – PEST Analysis
3.3.5 South America – PEST Analysis
4 Speech Analytics Market – Key Industry Dynamics
4.1 Impact Analysis
4.2 Key Market Drivers
4.3 Key Market Restraints
4.4 Key Market Opportunities
4.5 Future Trends
5 Speech Analytics Market Analysis- Global
5.1 Global Speech Analytics Market Overview
5.2 Global Speech Analytics market forecast and analysis
6 Speech Analytics Market Revenue and Forecasts to 2027 – Type
6.1 Overview
6.2 Type market forecast and analysis
6.3 Solutions Market
6.3.1 Overview
6.3.2 Solutions market forecast and analysis
6.4 Services Market
6.4.1 Overview
6.4.2 Services market forecast and analysis
7 Speech Analytics Market Revenue and Forecasts to 2027 – Deployment Type
7.1 Overview
7.2 Deployment Type market forecast and analysis
7.3 On-premise Market
7.3.1 Overview
7.3.2 On-premise market forecast and analysis
7.4 Cloud Deployment Market
7.4.1 Overview
7.4.2 Cloud deployment market forecast and analysis
8 Speech Analytics Market Revenue and Forecasts to 2027 – Industry Vertical
8.1 Overview
8.2 Industry Vertical market forecast and analysis
8.3 BFSI Market
8.3.1 Overview
8.3.2 BFSI market forecast and analysis
8.4 Media & Entertainment Market
8.4.1 Overview
8.4.2 Media & Entertainment market forecast and analysis
8.5 IT & Telecommunication Market
8.5.1 Overview
8.5.2 IT & Telecommunication market forecast and analysis
8.6 Healthcare & Life Science Market
8.6.1 Overview
8.6.2 Healthcare & Life Science market forecast and analysis
8.7 Consumer Goods & Retail Market
8.7.1 Overview
8.7.2 Consumer Goods & Retail market forecast and analysis
8.8 Others Market
8.8.1 Overview
8.8.2 Others market forecast and analysis
9 Speech Analytics Market Revenue and Forecasts to 2027 – Geographical Analysis
9.1 North America
9.1.1 North America Speech Analytics market overview
9.1.2 North America Speech Analytics market forecast and analysis
9.1.2.1 North America market forecast and analysis – By Countries
9.1.2.1.1 US market
9.1.2.1.2 Canada market
9.1.2.1.3 Mexico market
9.1.2.2 North America market forecast and analysis – By Type
9.1.2.3 North America market forecast and analysis – By Deployment Type
9.1.2.4 North America market forecast and analysis – By Industry Vertical
9.2 Europe
9.2.1 Europe Speech Analytics market overview
9.2.2 Europe Speech Analytics market forecast and analysis
9.2.2.1 Europe market forecast and analysis – By Countries
9.2.2.1.1 France market
9.2.2.1.2 Germany market
9.2.2.1.3 Italy market
9.2.2.1.4 Spain market
9.2.2.1.5 UK market
9.2.2.2 Europe market forecast and analysis – By Type
9.2.2.3 Europe market forecast and analysis – By Deployment Type
9.2.2.4 Europe market forecast and analysis – By Industry Vertical
9.3 Asia pacific (APAC)
9.3.1 Asia Pacific Speech Analytics market overview
9.3.2 Asia Pacific Speech Analytics market forecast and analysis
9.3.2.1 Asia Pacific market forecast and analysis – By Countries
9.3.2.1.1 Australia market
9.3.2.1.2 China market
9.3.2.1.3 India market
9.3.2.1.4 Japan market
9.3.2.2 Asia Pacific market forecast and analysis – By Type
9.3.2.3 Asia Pacific market forecast and analysis – By Deployment Type
9.3.2.4 Asia Pacific market forecast and analysis – By Industry Vertical
9.4 Middle East and Africa (MEA)
9.4.1 Middle East and Africa Speech Analytics market overview
9.4.2 Middle East and Africa Speech Analytics market forecast and analysis
9.4.2.1 Middle East and Africa market forecast and analysis – By Countries
9.4.2.1.1 South Africa market
9.4.2.1.2 Saudi Arabia market
9.4.2.1.3 UAE market
9.4.2.2 Middle East and Africa market forecast and analysis – By Type
9.4.2.3 Middle East and Africa market forecast and analysis – By Deployment Type
9.4.2.4 Middle East and Africa market forecast and analysis – By Industry Vertical
9.5 South America (SAM)
9.5.1 South America Speech Analytics market overview
9.5.2 South America Speech Analytics market forecast and analysis
9.5.2.1 South America market forecast and analysis – By Countries
9.5.2.1.1 Brazil market
9.5.2.2 South America market forecast and analysis – By Type
9.5.2.3 South America market forecast and analysis – By Deployment Type
9.5.2.4 South America market forecast and analysis – By Industry Vertical
10 Industry Landscape
10.1 Mergers & acquisitions
10.2 Market Initiatives
10.3 New developments
10.4 Investment scenarios
11 Competitive Landscape
11.1 Competitive Product mapping
11.2 Market positioning/ market share
12 Speech Analytics Market, Key Company Profiles
12.1 NICE Systems
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Verint Systems
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Genesys
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 Almawave s.r.l.
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Hewlett-Packard Enterprise
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 CallMiner
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 Voci Technologies
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Calabrio
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 Avaya
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 ZOOM International
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13 Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms
13.3 Research Methodology
1. NICE Systems
2. Verint Systems
3. Genesys
4. Hewlett-Packard Enterprise
5. CallMiner
6. Voci Technologies
7. Almawave
8. Avaya
9. ZOOM International
10. Calabrio