New

Speech Analytics Market

2021

Speech Analytics Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Type (Tools, Services); Deployment Type (On-Premise, Cloud-Based); Industry Vertical (BFSI, Media and Entertainment, IT and Telecommunication, Healthcare and Life Science, Consumer Goods and Retail Market, Others) and Geography

| Report Code: TIPTE100000186 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Speech Analytics Market 2028 By Type, Deployment Type, Industry Vertical and Geography | The Insight Partners

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MARKET OVERVIEW



Speech analytics refers to the process of evaluating recorded customer calls to collect information. This is done to improve communication and future interaction with the customers. Call recordings help an enterprise to gain rare insights about customer satisfaction, competitive intelligence, service issues, agent performance, and campaign effectiveness. Speech analytic solutions provide advanced functionalities and valuable intellects from customer calls.

MARKET SCOPE



The "Global Speech Analytics Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the speech analytics market with detailed market segmentation by type, deployment type, industry vertical and geography. The report provides key statistics on the market status of the leading speech analytics market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION



  • Based on type, the global speech analytics market is segmented into tools, services
  • On the basis of deployment type, the market is segmented into on-premise, cloud-based
  • Based on industry vertical, the market is bifurcated into BFSI, media and entertainment, IT and telecommunication, healthcare and life science, consumer goods and retail market, others

MARKET DYNAMICS


Drivers:



  • Increasing need to improve the customer journey and overall experience, growing demand to monitor and improve agent performance, and adherence to regulatory and compliance standards, are the major factors adding value to the speech analytics offerings, which is expected to drive for enterprises operating in various verticals in the Speech Analytics Market.

REGIONAL FRAMEWORK



The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The speech analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the speech analytics market in these regions.

IMPACT OF COVID-19 ON SPEECH ANALYTICS MARKET



COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.

MARKET PLAYERS



The report covers key developments in the speech analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from speech analytics market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the speech analytics market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  • Almawave
  • Avaya Inc
  • Calabrio
  • CallMiner
  • Genesys
  • Marchex, Inc.
  • NICE Systems
  • Verint Systems Inc.
  • VoiceBase, Inc.
  • ZOOM International

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Speech Analytics Market - By Type
1.3.2 Speech Analytics Market - By Deployment Type
1.3.3 Speech Analytics Market - By Industry Vertical
1.3.4 Speech Analytics Market - By Region
1.3.4.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. SPEECH ANALYTICS MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. SPEECH ANALYTICS MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. SPEECH ANALYTICS MARKET - GLOBAL MARKET ANALYSIS
6.1. SPEECH ANALYTICS - GLOBAL MARKET OVERVIEW
6.2. SPEECH ANALYTICS - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. SPEECH ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - TYPE
7.1. OVERVIEW
7.2. TYPE MARKET FORECASTS AND ANALYSIS
7.3. TOOLS
7.3.1. Overview
7.3.2. Tools Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. SPEECH ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD-BASED
8.4.1. Overview
8.4.2. Cloud-Based Market Forecast and Analysis
9. SPEECH ANALYTICS MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
9.1. OVERVIEW
9.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. MEDIA AND ENTERTAINMENT
9.4.1. Overview
9.4.2. Media and Entertainment Market Forecast and Analysis
9.5. IT AND TELECOMMUNICATION
9.5.1. Overview
9.5.2. IT and Telecommunication Market Forecast and Analysis
9.6. HEALTHCARE AND LIFE SCIENCE
9.6.1. Overview
9.6.2. Healthcare and Life Science Market Forecast and Analysis
9.7. CONSUMER GOODS AND RETAIL MARKET
9.7.1. Overview
9.7.2. Consumer Goods and Retail Market Market Forecast and Analysis
9.8. OTHERS
9.8.1. Overview
9.8.2. Others Market Forecast and Analysis

10. SPEECH ANALYTICS MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Speech Analytics Market Overview
10.1.2 North America Speech Analytics Market Forecasts and Analysis
10.1.3 North America Speech Analytics Market Forecasts and Analysis - By Type
10.1.4 North America Speech Analytics Market Forecasts and Analysis - By Deployment Type
10.1.5 North America Speech Analytics Market Forecasts and Analysis - By Industry Vertical
10.1.6 North America Speech Analytics Market Forecasts and Analysis - By Countries
10.1.6.1 United States Speech Analytics Market
10.1.6.1.1 United States Speech Analytics Market by Type
10.1.6.1.2 United States Speech Analytics Market by Deployment Type
10.1.6.1.3 United States Speech Analytics Market by Industry Vertical
10.1.6.2 Canada Speech Analytics Market
10.1.6.2.1 Canada Speech Analytics Market by Type
10.1.6.2.2 Canada Speech Analytics Market by Deployment Type
10.1.6.2.3 Canada Speech Analytics Market by Industry Vertical
10.1.6.3 Mexico Speech Analytics Market
10.1.6.3.1 Mexico Speech Analytics Market by Type
10.1.6.3.2 Mexico Speech Analytics Market by Deployment Type
10.1.6.3.3 Mexico Speech Analytics Market by Industry Vertical
10.2. EUROPE
10.2.1 Europe Speech Analytics Market Overview
10.2.2 Europe Speech Analytics Market Forecasts and Analysis
10.2.3 Europe Speech Analytics Market Forecasts and Analysis - By Type
10.2.4 Europe Speech Analytics Market Forecasts and Analysis - By Deployment Type
10.2.5 Europe Speech Analytics Market Forecasts and Analysis - By Industry Vertical
10.2.6 Europe Speech Analytics Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Speech Analytics Market
10.2.6.1.1 Germany Speech Analytics Market by Type
10.2.6.1.2 Germany Speech Analytics Market by Deployment Type
10.2.6.1.3 Germany Speech Analytics Market by Industry Vertical
10.2.6.2 France Speech Analytics Market
10.2.6.2.1 France Speech Analytics Market by Type
10.2.6.2.2 France Speech Analytics Market by Deployment Type
10.2.6.2.3 France Speech Analytics Market by Industry Vertical
10.2.6.3 Italy Speech Analytics Market
10.2.6.3.1 Italy Speech Analytics Market by Type
10.2.6.3.2 Italy Speech Analytics Market by Deployment Type
10.2.6.3.3 Italy Speech Analytics Market by Industry Vertical
10.2.6.4 United Kingdom Speech Analytics Market
10.2.6.4.1 United Kingdom Speech Analytics Market by Type
10.2.6.4.2 United Kingdom Speech Analytics Market by Deployment Type
10.2.6.4.3 United Kingdom Speech Analytics Market by Industry Vertical
10.2.6.5 Russia Speech Analytics Market
10.2.6.5.1 Russia Speech Analytics Market by Type
10.2.6.5.2 Russia Speech Analytics Market by Deployment Type
10.2.6.5.3 Russia Speech Analytics Market by Industry Vertical
10.2.6.6 Rest of Europe Speech Analytics Market
10.2.6.6.1 Rest of Europe Speech Analytics Market by Type
10.2.6.6.2 Rest of Europe Speech Analytics Market by Deployment Type
10.2.6.6.3 Rest of Europe Speech Analytics Market by Industry Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Speech Analytics Market Overview
10.3.2 Asia-Pacific Speech Analytics Market Forecasts and Analysis
10.3.3 Asia-Pacific Speech Analytics Market Forecasts and Analysis - By Type
10.3.4 Asia-Pacific Speech Analytics Market Forecasts and Analysis - By Deployment Type
10.3.5 Asia-Pacific Speech Analytics Market Forecasts and Analysis - By Industry Vertical
10.3.6 Asia-Pacific Speech Analytics Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Speech Analytics Market
10.3.6.1.1 Australia Speech Analytics Market by Type
10.3.6.1.2 Australia Speech Analytics Market by Deployment Type
10.3.6.1.3 Australia Speech Analytics Market by Industry Vertical
10.3.6.2 China Speech Analytics Market
10.3.6.2.1 China Speech Analytics Market by Type
10.3.6.2.2 China Speech Analytics Market by Deployment Type
10.3.6.2.3 China Speech Analytics Market by Industry Vertical
10.3.6.3 India Speech Analytics Market
10.3.6.3.1 India Speech Analytics Market by Type
10.3.6.3.2 India Speech Analytics Market by Deployment Type
10.3.6.3.3 India Speech Analytics Market by Industry Vertical
10.3.6.4 Japan Speech Analytics Market
10.3.6.4.1 Japan Speech Analytics Market by Type
10.3.6.4.2 Japan Speech Analytics Market by Deployment Type
10.3.6.4.3 Japan Speech Analytics Market by Industry Vertical
10.3.6.5 South Korea Speech Analytics Market
10.3.6.5.1 South Korea Speech Analytics Market by Type
10.3.6.5.2 South Korea Speech Analytics Market by Deployment Type
10.3.6.5.3 South Korea Speech Analytics Market by Industry Vertical
10.3.6.6 Rest of Asia-Pacific Speech Analytics Market
10.3.6.6.1 Rest of Asia-Pacific Speech Analytics Market by Type
10.3.6.6.2 Rest of Asia-Pacific Speech Analytics Market by Deployment Type
10.3.6.6.3 Rest of Asia-Pacific Speech Analytics Market by Industry Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Speech Analytics Market Overview
10.4.2 Middle East and Africa Speech Analytics Market Forecasts and Analysis
10.4.3 Middle East and Africa Speech Analytics Market Forecasts and Analysis - By Type
10.4.4 Middle East and Africa Speech Analytics Market Forecasts and Analysis - By Deployment Type
10.4.5 Middle East and Africa Speech Analytics Market Forecasts and Analysis - By Industry Vertical
10.4.6 Middle East and Africa Speech Analytics Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Speech Analytics Market
10.4.6.1.1 South Africa Speech Analytics Market by Type
10.4.6.1.2 South Africa Speech Analytics Market by Deployment Type
10.4.6.1.3 South Africa Speech Analytics Market by Industry Vertical
10.4.6.2 Saudi Arabia Speech Analytics Market
10.4.6.2.1 Saudi Arabia Speech Analytics Market by Type
10.4.6.2.2 Saudi Arabia Speech Analytics Market by Deployment Type
10.4.6.2.3 Saudi Arabia Speech Analytics Market by Industry Vertical
10.4.6.3 U.A.E Speech Analytics Market
10.4.6.3.1 U.A.E Speech Analytics Market by Type
10.4.6.3.2 U.A.E Speech Analytics Market by Deployment Type
10.4.6.3.3 U.A.E Speech Analytics Market by Industry Vertical
10.4.6.4 Rest of Middle East and Africa Speech Analytics Market
10.4.6.4.1 Rest of Middle East and Africa Speech Analytics Market by Type
10.4.6.4.2 Rest of Middle East and Africa Speech Analytics Market by Deployment Type
10.4.6.4.3 Rest of Middle East and Africa Speech Analytics Market by Industry Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Speech Analytics Market Overview
10.5.2 South and Central America Speech Analytics Market Forecasts and Analysis
10.5.3 South and Central America Speech Analytics Market Forecasts and Analysis - By Type
10.5.4 South and Central America Speech Analytics Market Forecasts and Analysis - By Deployment Type
10.5.5 South and Central America Speech Analytics Market Forecasts and Analysis - By Industry Vertical
10.5.6 South and Central America Speech Analytics Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Speech Analytics Market
10.5.6.1.1 Brazil Speech Analytics Market by Type
10.5.6.1.2 Brazil Speech Analytics Market by Deployment Type
10.5.6.1.3 Brazil Speech Analytics Market by Industry Vertical
10.5.6.2 Argentina Speech Analytics Market
10.5.6.2.1 Argentina Speech Analytics Market by Type
10.5.6.2.2 Argentina Speech Analytics Market by Deployment Type
10.5.6.2.3 Argentina Speech Analytics Market by Industry Vertical
10.5.6.3 Rest of South and Central America Speech Analytics Market
10.5.6.3.1 Rest of South and Central America Speech Analytics Market by Type
10.5.6.3.2 Rest of South and Central America Speech Analytics Market by Deployment Type
10.5.6.3.3 Rest of South and Central America Speech Analytics Market by Industry Vertical

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. SPEECH ANALYTICS MARKET, KEY COMPANY PROFILES
12.1. ALMAWAVE
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. AVAYA INC
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. CALABRIO
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. CALLMINER
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. GENESYS
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. MARCHEX, INC.
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. NICE SYSTEMS
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. VERINT SYSTEMS INC.
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. VOICEBASE, INC.
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. ZOOM INTERNATIONAL
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. Almawave
2. Avaya Inc
3. Calabrio
4. CallMiner
5. Genesys
6. Marchex, Inc.
7. NICE Systems
8. Verint Systems Inc.
9. VoiceBase, Inc.
10. ZOOM International
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