Work Order Management System Market to Reach US$ 1,641.15 Million at CAGR of 9.2% by 2027

Work Order Management System Market to 2027 - Global Analysis and Forecasts by Deployment Type (On-Premise and Cloud), Component (Solution and Service); and End-user Industry (IT & Telecom, Manufacturing, BFSI, Healthcare, Retail, and Transportation)

Publication Month : Feb 2019

  • Report Code : TIPTE00002459
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 144
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Global work order management system market is expected to grow from US$ 0.7 Bn in 2018 to US$ 1.6 Bn in 2027 at a CAGR of 9.2% between 2019 and 2027.


Factors such as growing demand for streamlined and efficient management of various work ordered related at enterprise level is anticipated to be the major market driving factor for work order management system market in the coming years. Moreover, the growing emphasis towards achieving superior operational efficiency coupled with growing adoption of automate solutions is also expected to drive the growth of work order management system market in the coming years. The North America region is projected to grow with a CAGR of 8.1% during the forecast period.

 Work Order Management System Market by Region

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Market Insights

Growing number of hand-held devices across different industry verticals to boost the market growth for mobile and cloud solutions

The growing number of digital handheld devices such as tablets, dynamic display screens, mobile devices and smartphones among other digital devices has significantly simplified the effective real-time monitoring, tracking, allocation, query generation and resource mapping of various daily logistics and supply chain related tasks. As a result, the adoption of numerous devices among different supply chain and logistics based tasks such as updating inventory, equipment inspection, dynamic display screens, asset security and monitoring among other tasks has witnessed a surge in penetration of electronic devices connected through single enterprise solution. Moreover, the end-user is driving their focus towards cloud-based solutions for work order management system market such as mobile applications, and web-hosted solution for their supply chain and asset management requirement. Thus, the work order management system market is expected to offer numerous growth opportunities for the global work order management system market players in the coming years.

The cloud based solutions to gain significant traction in the coming years


Factors such as easy accessibility, user-friendly, automated redundant tasks, improve response time & accountability and subsequently reducing system downtime among other benefits have attributed in the growth of cloud-based work order management system market among leading enterprise. Further, the data generated in real-time enables effective planning, maintaining inventory and tracking status of critical business operation through a centralized dashboard and subsequently providing a holistic view of entire organization inventory and asset management efficiencies. Through adoption of robust work order management system greatly simplifies various daily tasks such as tracking work-related resource allocation, maintenance, work scheduling, updating work status, and escalation of various work order tasks among other business operation. As a result, the work order management system market is poised to witness a surge in growth during the coming years.

End-user Industry Insight


Work order management plays significant role in manufacturing production line, materials management, inbound logistics, inventory control, equipment service and maintenance, quality control and staging and shipping. The traditional methods of record management is no more practiced in the industries today. Earlier, the whole manufacturing process from procuring raw materials to selling the finished goods would depend largely on human decisions and some arbitrary calculations without much solid backing for the result. This would reduce the efficiency of the company. Thus, implementation of automated process has helped manufacturing facilities streamline their processes. It is important for manufacturing companies to have competitive operations and logistics in order to attain customer deadlines and stay competitive in the market. Thus, work order management system offers flexibility to the manufacturing companies to effectively manage their work activity. The manufacturing industry for the work order management system market is expected to grow at a CAGR of 10.5% from 2019 to 2027

Deployment Type Insight


The cloud segment continues to provide numerous profitable opportunities for the work order management system market players. Benefit of third party providers permit the companies to pay on the basis of requirement and effectively scale up or down subjected to requirement of the user, overall usage, and growth of the company. The cloud-based uses exploits virtual technology in order to host the applications of enterprises offsite. Therefore, it is largely adopted by small and medium enterprises. Deployment of cloud eliminates capital related overheads, feature of data back up on a regular basis is available, and also the companies are entitled to pay only for the resources they utilize. It is feasible for the enterprises which plans an expeditious expansion at a global scale, as the cloud has greater appeal to connect with more partners, clients, customers, and other businesses across the locations with minimum effort. Cloud based work order management system is gaining high popularity among the small and medium enterprises driven by its allure to deliver newfound flexibility for the businesses, saving costs and time to enhance the scalability and agility. Global cloud segment in the work order management system market is estimated to grow at a CAGR of 10.3% during the forecast period 2019 – 2027.

Cloud Work Order Management System Market by Region

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Work Order Management System Market: Strategic Insights

work-order-management-systems-market
Market Size Value inUS$ 0.7 Billion in 2018
Market Size Value byUS$ 1.6 Billion by 2027
Growth rateCAGR of 9.2% from 2019-2027
Forecast Period2019-2027
Base Year2019
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Market initiative is a strategy basically adopted by the companies to expand its footprint across the world and meet the growing demand of its customers. The market players present in work order management system market are mainly focusing towards product enhancements by implementing advance technologies. Few of the recent strategies by some of the players operating in the work order management system market landscape are listed below-
2019:ServiceMax announced its collaboration with Silver Lake. Through this collaboration ServiceMax continue focusing towards the development of both asset service management and field service management.
2018:Astea International is showcasing its Alliance Field Service Management and Mobility Platform at Field Service Forum in Amsterdam. This platform provides intuitive, real-time interactions, and mobile, which provide visibility, transparency, and control over the relationship with their service provider.
2018:Coresystems platform is selected by Orchard Machinery Corporation (OMC), for supporting OMC’s field service operations. Coresystems provide OMC with the enterprise resourcing planning (MRP/ERP) and manufacturing solution for making time-intensive paperwork outdated, and provide field service processes via mobile phone and tablet devices..

GLOBAL WORK ORDER MANAGEMENT SYSTEM – MARKET SEGMENTATION

By Component


  • Solutions
  • Services

By Deployment Mode


  • On-Premises
  • Cloud

By End User Industry


  • IT & Telecom
  • Manufacturing
  • BFSI
  • Healthcare
  • Retail
  • Transportation
  • Others

By Geography


  • North America

    • U.S.
    • Canada
    • Mexico
  • Europe

    • France
    • Germany
    • UK
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific (APAC)

    • Australia
    • China
    • India
    • Japan
    • Rest of APAC
  • Middle East & Africa (MEA)

    • Saudi Arabia
    • South Africa
    • UAE
    • Rest of MEA
  • South America (SAM)

    • Brazil
    • Rest of SAM

Company Profiles


  • Astea International Inc.
  • Infor Inc.
  • Microsoft Corporation
  • IBM Corporation
  • Oracle
  • Hippo CMMS
  • ServiceMax, Inc.
  • Innovapptive Inc.
  • Coresystems AG (SAP SE)
  • eMaint Enterprises, LLC

Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Deployment Type , Component ; and End-user Industry

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

US, Canada, Mexico, UK, Germany, Spain, Italy, France, India, China, Japan, South Korea, Australia, UAE, Saudi Arabia, South Africa, Brazil, Argentina

List of companies

1. Astea International Inc.
2. Infor Inc.
3. Microsoft Corporation
4. IBM Corporation
5. Oracle
6. Hippo CMMS
7. ServiceMax, Inc.
8. Innovapptive Inc.
9. Coresystems AG (SAP SE)
10. eMaint Enterprises, LLC

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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