Telecom Billing and Revenue Management Market: Understanding the Competitive Shift in Telecom Industry Post COVID-19

Currently, the telecom industry is highly competitive in nature and has experienced a massive growth in the last decade. This industry has experienced paradigm shifts from wire line communications systems and equipment to wireless equipment. In addition, the improving need for uninterrupted connectivity across the globe, acts as a key driver for the growth in the telecom industry. Inception of various new technologies and trends such as Internet of Things (IoT), Machine to Machine (M2M) communication, Software Defined networking (SDN), Network Functions Virtualization (NFV) and increase in the usage of social media for information exchange and interaction has massively impacted the way telecom companies operate and provide solutions and services.

Various leading telecom billing solutions and services providers are collaborating and are developing new billing solutions which are compatible to leverage the SDN and NFV technologies. Telecom operators and CSP’s are also adding cloud-based platforms to their legacy network infrastructure and systems to enhance their compatibility to address the increasing subscriber base and for managing new revenue streams. The overall growth in data consumption in the last few years and evolution in the telecommunications technology (2G, 3G and 4G) are one of the prime factors which are providing plentiful opportunities for the growth of telecom billing and revenue management market.


The top five companies in the telecom billing and revenue management market include Huawei, SAP, Oracle, Ericsson, And Accenture.

Companies around the world are highly involved in offering innovative services for telecom billing and revenue management solutions. For instance, Oracle Corporation provides billing and revenue management solutions that use a single-product approach to address communications and media providers’ services and business models. It helps service providers accelerate the introduction of innovative services, improve global customer relationships, and lessen costs related to traditional approaches to billing. Hence the improving needs for innovative billing and revenue management solutions and services are driving the global telecom billing and revenue management market.

The players present in telecom billing and revenue management market mainly concentrate towards the partnership, collaborations, agreements, and other activities for the deployment of new technological solutions across the world permit the company to maintain its brand name globally. Most of the market initiatives were observed in North America, APAC, and European region, which have a high potential of telecom billing and revenue management market-related services. Few of the important market initiatives and acquisitions from the industry are mentioned below:

Year News
2020 TDC, a Danish-based operator, has chosen Comarch SA in order to offer its BSS solutions. The company offered TDC its customer order management, convergent billing system, and application integration framework.
2020 VALO Networks, a Canada-based company has selected Comarch to offer its BSS solution for B2B as well as B2C process in order to help its broadband solutions.
2020 Bell, a Canada-based company, signed an agreement with CSG in order to help residential customer service and billing for Bell Fibe and Alt TV services. This partnership would enable Bell to leverage the company’s suite of billing solutions, which help millions of voice, video, and data subscribers worldwide.
2020 Huawei announced a launch of convergent billing system R20, a 5G SA network, which is based on a monetization solution. The solution has been installed over the STC Kuwait 5G SA’s network. The company’s billing system is serving 2.2 billion subscribers through ~ 200 CSPs across the globe.


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