Telecom Billing and Revenue Management Market Share, Size Report 2027

Telecom Billing and Revenue Management Market Forecast to 2027 - Covid-19 Impact and Global Analysis by Type (Telecom Billing, Cloud Billing, and IoT Billing); Component (Solution and Services); Deployment Type (Cloud, On-premise, and Hybrid); and Geography

Publication Month : Jul 2020

  • Report Code : TIPTE100000103
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 338
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The telecom billing and revenue management market expected to grow from US$ 20,362.5 million in 2020 to US$ 59,075.4 million by 2027; it is estimated to grow at a CAGR of 16.4% from 2020 to 2027.

Improving needs for innovative billing and revenue management solutions and services is attributing to the growth of the market. The constant urge and requirement for providing rich communication services and improved high-quality customer experiences is cajoling telecom billing and revenue management solution and services providers to further develop such solutions and services, which are compatible and at-par for full filling the dynamic requirement and demand of end-users with improved scalability, flexibility, and functionality. Efficient and flexible billing and revenue management solutions help the CSP’s to monetize the data and service usage further, providing company with improved real-time data analytical capabilities and efficiency to channelize their revenue streams by further providing customized solutions. It also helps CSPs to efficiently manage the growing subscriber’s billing and charging processes through an effective single platform.

Further, it helps companies and provides them the confidence to roll out new customized offers, revenue-generating services, and charging policies in a short period with improved efficiency, and also to monetize their infrastructural investments while enhancing customer and revenue management. CSP’s are continually upgrading their legacy systems by adding platforms that will help in servicing enhanced subscriber base and migrating towards cloud-based solutions and services such as SaaS, which will help them to lower down the CAPEX while optimizing OPEX. Additionally, increasing spending trends and requirements on solutions such as BSS/OSS is also accelerating the growth of competitive global telecom billing and revenue management market

Impact of COVID-19 Pandemic on Telecom Billing and Revenue Management Market

The COVID-19 crisis had a positive impact on the growth of some sectors such as IT and telecommunications. The demand for digital services especially has grown at a high rate in past few months. Nevertheless, the decrease in business activities such as partnerships to increase the adoption of telecom billing and revenue management solutions in various countries is anticipated to impact the telecom billing and revenue management provider’s expansion growth negatively. Hence, there will be a mixed impact due to which the growth will drop a little in 2020 and 2021.

Lucrative Regions in Telecom Billing and Revenue Management Market


Lucrative Regions in Telecom Billing and Revenue Management Market
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Market Insights–Telecom Billing and Revenue Management Market

Increasing Preference towards Cloud-Based Solutions and Services

Telecom operators and CSP’s worldwide are facing complexity in managing systems, scaling network infrastructure and catering to ever increasing consumer base. Attaining high operational efficiency along with improved revenue management and collection is one of the top priorities and requirement for the telecom operators and CSP’s. Efficient cloud-based billing solutions provides telecom operators and CSP’s ease to effectively monitor subscriber service usage according to the service plans and charge accordingly. It helps CSP’s to manage their payments, accounts and help them to build, plan and optimize their networks, while supporting companies to manage high number of simultaneous transactions and customer requests.

One of the biggest advantage that cloud-based solutions and services model such as SaaS provide to telecom operators and CSP’s is low initial investment or capital cost. It helps companies to reduce infrastructural investment and integration efforts, providing them facilities such as pay-as-you-go model which also helps companies to try out new solutions with low risk. Also, services models like SaaS provide telecom operators and CSP’s the ability to quickly deploy and support new and existing services, thereby helping companies to enter into new markets venues more quickly and economically with greater flexibility.


Component-Based Insights

Based on component, the telecom billing and revenue management market is segmented into solution and services. The solutions segments held the largest market share in 2019.

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Telecom Billing and Revenue Management Market: Strategic Insights

telecom-billing-and-revenue-management-market
Market Size Value inUS$ 20,362.5 Million in 2020
Market Size Value byUS$ 59,075.4 Million by 2027
Growth rateCAGR of 16.4% from 2020-2027
Forecast Period2020-2027
Base Year2020
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Players operating in the telecom billing and revenue management market are mainly focused on the development of advanced and efficient products.

  • In 2020, TDC, a Danish-based operator, has chosen Comarch SA in order to offer its BSS solutions. The company offered TDC its customer order management, convergent billing system, and application integration framework.
  • In 2020, Telecom Fiji Limited, provider telephony services, collaborated with Oracle Communications in order to update customer engagement and speed delivery of products and services. The company will deploy Oracle’s billing and revenue management as part of the Oracle Digital Experience for Communications suite, to allow a digital customer experience.

The telecom billing and revenue management market has been segmented as follows:

Telecom Billing and Revenue Management Market – by Component

  • Solution
    • Billing Management
    • Account Management
    • Others
  • Services
    • Professional Services
    • Managed services

Telecom Billing and Revenue Management Market – by Type

  • Telecom Billing
  • Cloud Billing
  • IoT Billing

Telecom Billing and Revenue Management Market – by Deployment Type    

  • On-Premises
  • Cloud-Based
  • Hybrid

Telecom Billing and Revenue Management Market – by Geography

  • North America

    • US
    • Canada
    • Mexico
  • Europe

    • France
    • Germany
    • Italy
    • Spain
    • U.K
    • Rest of Europe
  • Asia Pacific (APAC)

    • Japan
    • China
    • Australia
    • India
    • Rest of APAC
  • Middle East and Africa (MEA)

    • UAE
    • Dubai
    • Saudi Arabia
    • Qatar
    • South Africa
    • Ethiopia
    • Rwanda
    • Kenya
    • Cote d’Ivorie
    • Ghana
    • Nigeria
    • Egypt
    • Morocco
    • Tunisia
    • Turkey
    • Rest of MEA
  • South America (SAM)

    • Brazil
    • Argentina
    • Chile
    • Peru
    • Colombia
    • Rest of SAM

Telecom Billing and Revenue Management Market – Company Profiles

  • Accenture PLC
  • Alcatel-Lucent S.A.
  • Amdocs, Inc.
  • Cerillion PLC
  • CSG Systems International, Inc.
  • Ericsson
  • goTransverse International, Inc.
  • Hewlett-Packard Development Company L.P.
  • Huawei Technologies Co., Ltd.
  • NEC Corporation
  • Oracle Corporation
  • Redknee, Inc.
  • SAP SE
  • XURA
  • Panamax
  • stl.tech
  • Comviva
  • Enghouse Networks
  • Fiserv, Inc.
  • Vcare Corporation
  • Mphasis
  • Agility CIS
  • ESKADENIA
  • Netcracker
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Type ; Component ; Deployment Type ; and Geography

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Cote d’Ivorie, Egypt, Ethiopia, France, Germany, Ghana, India, Italy, Japan, Kenya, Mexico, Morocco, Nigeria, Peru, Qatar, Rwanda, Saudi Arabia, South Africa, Spain, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States

The List of Companies - Telecom Billing and Revenue Management Market

  1. Accenture PLC
  2. Alcatel-Lucent S.A.
  3. Amdocs, Inc.
  4. Cerillion PLC
  5. CSG Systems International, Inc.
  6. Ericsson
  7. goTransverse International, Inc.
  8. Hewlett-Packard Development Company L.P.
  9. Huawei Technologies Co., Ltd.
  10. NEC Corporation
  11. Oracle Corporation
  12. Redknee, Inc.
  13. SAP SE
  14. XURA
  15. Panamax
  16. stl.tech
  17. Comviva
  18. Enghouse Networks
  19. Fiserv, Inc.
  20. Vcare Corporation
  21. Mphasis
  22. Agility CIS
  23. ESKADENIA
  24. Netcracker

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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