Solution Segment to Dominate North America Virtual Queue Management System Market during 2021–2028
According to The Insight Partners market research study on “North America Virtual Queue Management System Market to 2028 – COVID-19 Impact and Regional Analysis and Forecast by Component, Platform, Organization Size and End-User” is expected to reach US$ 134.11 million by 2028 from US$ 102.27 million in 2021. The market is estimated to grow at a CAGR of 3.9% from 2021 to 2028. The report provides trends prevailing in the North America virtual queue management system market along with the drivers and restraints pertaining to the market growth. Increasing penetration of digitalization is the major factor driving the growth of the North America trade virtual queue management system market. However, issues associated with the lack of adoption in developing countries hinder the growth of North America virtual queue management system market.
The North America virtual queue management system market is segmented on the bases of component, platform, organization size, end user, and country. Based on component, the market is segmented into solutions and services. The solution segment dominated the market in 2020 and is services expected to be the fastest growing during the forecast period. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web based segment dominated the market in 2020 and is mobile based segment expected to be the fastest growing during the forecast period. Based on organization size, the market is segmented into small and medium enterprises, and large enterprises. The large enterprises segment dominated the market in 2020 and small and medium enterprises segment is expected to be the fastest growing during the forecast period. Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. The others segment dominated the market in 2020 and retail segment is expected to be the fastest growing during the forecast period. In terms of country, the North America virtual queue management system market is segmented into US, Canada, and Mexico.
In North America, the US witnessed a large number of COVID-19 cases, with more than 20 million COVID cases; California, Texas, Florida, and New York are among the majorly affected areas. The federal government in the country did not impose nationwide lockdown in 2020; however, governors of few states decided to impose lockdown in their respective states. The lockdown hindered the operations of various industries, including manufacturing and IT. However, essential industries such as fast-moving consumer goods (FMCG) and pharmaceutical had to continue their operations. By early 2021, the condition is projected to be under control, while demand for QMS solutions and services is expected to rise, owing to rising need for improved customer experience and the development of individualized relationships with prospects. Several industries are aiming to implement a wide range of QMS solutions and services to support digital transformation programmes that address mission-critical processes, optimize operations, and validate user identification. Many companies in North America are adopting virtual queue management systems to implement social distancing and control large crowds. For instance, Snoqualmie Casino has agreed to deploy accesso Technology Group plc's accesso ShoWare box office ticketing solution for a three-year period. Customers will have an easy online box office experience with the solution, which will allow them to purchase tickets in a few simple clicks, with the Casino's two performance venues offering top-tier talent all year. Also, accesso technology’s QSmart is currently being tested in Seattle SeaTac Airport and Boston Logan Airport, with promising results so far. Concession profits are up, and crowding is less of an issue. Guests may relax before flights. According to a survey, 96 percent of customers thought QSmart helped them relax while travelling. All this is helping the virtual queue management system market grow in North America after the pandemic.
accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Hague Australia; Lavi Industries; Ombori; Qmatic; and Queue-it among the leading companies in the North America virtual queue management system market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. The companies are focused on adopting organic growth strategies such as product launches and expansions to sustain their position in the dynamic market. For instance, in 2020, Queue-it to receive strategic investment from GRO Capital.