Il mercato dei sistemi di supporto aziendale digitale (BSS) è stato valutato a 3.265,07 milioni di dollari nel 2019 e si prevede che raggiungerà 8.017,18 milioni di dollari entro il 2027; si prevede che crescerà a un CAGR del 12,1% dal 2020 al 2027.
La regione del Nord America ha registrato un'elevata adozione del sistema di supporto aziendale digitale (BSS) nel ultimi decenni. Il Nord America è uno dei mercati delle telecomunicazioni maturi a livello globale e ha un’elevata penetrazione della telefonia mobile e di Internet. Secondo il rapporto GSMA, nel 2019, circa 290 milioni di persone avevano una connessione Internet nella regione del Nord America. Si prevede che la regione registrerà una crescita lenta durante il periodo di previsione a causa dei fornitori di servizi di comunicazione (CSP) altamente deregolamentati. Tuttavia, si prevede che l’aumento della domanda per migliorare l’efficienza operativa e la forte concorrenza tra i CSP stimoleranno il mercato del Digital Business Support System (BSS) in questa regione. Le aziende di queste regioni percepiscono i servizi a valore aggiunto come un nuovo canale per aumentare i propri ricavi.
L'IoT e i servizi di formazione, istruzione e consulenza basati sul cloud svolgono un ruolo importante ruolo essenziale nel mercato dei BSS, poiché tracciano l'utilizzo dei servizi sottoscritti dagli utenti dei dispositivi connessi e gestiscono i servizi offerti da numerosi CSP. Numerosi cambiamenti tecnologici, economici e comportamentali stanno favorendo la crescita e l’adozione dell’IoT e della tecnologia cloud nella regione. Secondo USENIX, un’associazione che sostiene la ricerca sui sistemi operativi, in tutto il mondo più della metà delle case ha almeno un dispositivo IoT e in Nord America più del 70% delle famiglie ha un dispositivo connesso alla rete. L'IoT ha cambiato il modo di pensare alle procedure aziendali, aggiungendo un numero considerevole di nuovi modelli e casi di business.
Impatto della pandemia di COVID-19 sul sistema di supporto aziendale digitale ( Mercato BSS)
Il Nord America è una regione importante per la crescita del mercato dei sistemi di supporto aziendale digitale (BSS) grazie alla presenza di paesi sviluppati come Stati Uniti e Canada. L'elevato numero di casi di COVID-19 ha avuto un impatto negativo sull'economia del paese e della regione e si è verificato un calo delle attività commerciali e della crescita di vari settori che operano nella regione.
La pandemia di COVID-19 è stata una sfida importante per tutte le industrie presenti nella regione, ma ha avuto un impatto positivo sul settore delle telecomunicazioni. Il continuo spostamento dell’organizzazione verso il lavoro remoto o il lavoro da casa è il principale motore della crescita delle infrastrutture di rete e della connettività. Si prevede che la domanda di BSS digitali aumenterà per offrire una migliore esperienza all'utente finale nel campo della comunicazione e del networking nella regione. Sebbene la chiusura di fabbriche e attività commerciali negli Stati Uniti, in Canada e in Messico abbia ostacolato il mercato dei sistemi di supporto aziendale digitale (BSS), si è assistito a una crescita. Il Nord America ospita un gran numero di aziende tecnologiche. Pertanto, si prevede che l’impatto del COVID-19 sarà piuttosto grave in tutta la regione nel 2020 e probabilmente nel 2021. Tuttavia, l’impatto del COVID-19 è a breve termine; è probabile che diminuisca nei prossimi anni.
Mercati regionali redditizi per i fornitori di sistemi di supporto alle imprese digitali (BSS)Approfondimenti sul mercato del Digital Business Support System (BSS)
Avvento di soluzioni BSS (Digital Business Support System) avanzate e facili da usare
C'è stata una crescente esigenza di soluzioni BSS (Digital Business Support System) avanzate e facili da usare. Gli utenti finali delle soluzioni BSS hanno un gran numero di operazioni di backend che desiderano gestire in modo efficace. Pertanto, cercano una soluzione digitale Business Support System (BSS) che sia completa e facile da utilizzare. Il contesto imprenditoriale e il panorama competitivo nel settore delle telecomunicazioni stanno cambiando radicalmente. Le nuove tecnologie, in particolare il 5G, agiscono da catalizzatore per ulteriori disruption, creando così un’opportunità unica per offrire servizi a valore aggiunto. Le aziende stanno adattando i propri requisiti BSS al fine di creare efficienza nelle operazioni di backend. Ad esempio, Vivo, la filiale del Gruppo Telefonica operante in Brasile, ha implementato in modo efficace la soluzione Digital Business Support System (BSS) di Netcracker per gestire le strategie di prezzo, promozione e consegna dei prodotti in tutta la sua attività aziendale. Le soluzioni Digital Business Support System (BSS) sono necessarie per aggregare servizi, gestire relazioni dinamiche con le aziende partner e supportare in modo efficace il nuovo modello di business. Pertanto, i fornitori di sistemi di supporto aziendale digitale (BSS) stanno ora abbracciando tecnologie avanzate, come analisi e business intelligence, per sviluppare una migliore soluzione in tempo reale. Digital Business Support System (BSS) dispone di un'architettura cloud-native per fornire livelli di flessibilità e scalabilità senza precedenti. Con l'architettura nativa del cloud, gli operatori possono sfruttare le caratteristiche multi-tenancy del cloud per sviluppare la coerenza del processo e ridurre i tempi e i costi complessivi di sviluppo. I Digital Business Support System (BSS) vengono quindi implementati in modo significativo dai CSP, guidando il mercato globale.
Approfondimenti di mercato basati sui componenti
Basati Dal punto di vista dei componenti, il mercato del sistema digitale di supporto aziendale (BSS) è suddiviso in soluzioni e servizi. Digital Business Support System (BSS) è un'architettura avanzata di applicazioni BSS che utilizza il framework dell'infrastruttura cloud, come l'automazione della distribuzione, l'efficienza nell'utilizzo delle risorse, la scalabilità automatica e l'elevata disponibilità integrata. I fornitori di servizi di comunicazione (CSP) stanno pianificando di passare dalle soluzioni BSS tradizionali alle soluzioni BSS (Business Support System) digitali per gestire in modo efficace le loro crescenti esigenze di backend. Con l'avvento della tecnologia 5G e l'espansione dell'offerta di servizi di telecomunicazione, dalla fornitura di servizi dati e voce a servizi dati, voce, over-the-top (OTT), cloud e analisi per privati e imprese, è emersa la necessità di soluzioni più flessibili e scalabili. sono nate le soluzioni digitali Business Support System (BSS). Ciò ha portato a una domanda significativa per tali soluzioni.
Mercato dei sistemi di supporto aziendale digitale (BSS), per componente: 2019 e 2027Approfondimenti strategici
Gli attori che operano nel sistema di supporto alle imprese digitali ( BSS) si concentrano su strategie quali fusioni, acquisizioni, sviluppo di prodotti e iniziative di mercato, per mantenere le proprie posizioni sul mercato. Di seguito sono elencati alcuni sviluppi dei principali attori:
Nel febbraio 2021, CSG Systems International, Inc. estende la sua partnership con Etihad Etisalat (Mobily), un operatore di telecomunicazioni in Arabia Saudita. Nell'ambito della partnership estesa, CSG Systems International, Inc. continuerà a offrire la sua soluzione di fatturazione e gestione delle entrate a Etihad Etisalat (Mobily).
Nel 2019, NetCracker Technology Corporation ha annunciato di aver firmato un accordo con Telenet, fornitore di servizi di banda larga/via cavo negli Stati Uniti. Secondo l'accordo, NetCracker Technology Corporation fornirà la sua soluzione BSS e OSS a Vast Broadband.
Il mercato dei sistemi di supporto aziendale digitale (BSS): per componente
- Software
- Servizi
- Servizi professionali
- Licenza e manutenzione
- Consulenza
- Implementazione
- Formazione e formazione Istruzione
- Servizi professionali
- Servizi gestiti
Mercato dei sistemi di supporto aziendale digitale (BSS): per area geografica
- Nord America
- Stati Uniti
- Canada
- Messico
< li>Europa - Francia
- Germania
- Italia
- Regno Unito
- Spian
- Resto dell'Europa
- Asia Pacifico (APAC)
- Cina
- India
- Corea del Sud
- Giappone
- Australia
- Resto dell'APAC
- Medio Oriente e Asia Africa (MEA)
- Sudafrica
- Arabia Saudita
- Emirati Arabi Uniti
- Turchia
- Israele < li>Resto del MEA
- Brasile
- Argentina
- Cile
- Resto di SAM
Profili aziendali
- Amdocs Limited
- Huawei Technologies Co., Ltd.
- Telefonaktiebolaget LM Ericsson
- NetCracker Technology Corporation
- CSG Systems International, Inc.
- Optiva Inc.
- Nokia Corporation
- Capgemini SE
- ZTE Corporation
- Alepo
- Openet
- Sigma Software
- Cerillion plc
- STERLITE TECH
- Comarch SA
- Accenture
- Infosys Ltd.
- Oracle Corporation
- Comviva
- QVANTEL
- BEARINGPOINT
- Tata Consultancy Services Limited
- FTS: Formula Telecom Solutions Ltd
- MATRIXX SOFTWARE
- MIND CTI
- IBM Corporation
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Introduction of advanced technologies, such as artificial intelligence (AI), virtual reality (VR), machine learning (ML), augmented reality (AR), and the internet of things (IoT)—is boosting the introduction of advanced solutions, such as digital Business Support System (BSS). For instance, the implementation of AI in chatbots offers uninterrupted customer support through cloud platforms. In the past few years, the communication service providers (CSPs) and telecom operators are constantly experiencing a significant change in number of end users and their varying demands. The demand for value-added and data services has emerged as one of the prime revenue sources compared to voice communication revenues.
Vendors operating in the market need to continuously innovate and bring a comprehensive solution. This can be achieved by increasing investments in research and development (R&D) and mergers and acquisitions (M&A). With M&A, vendors can extend their offerings across the value chain and enhance their technological capabilities. Vendors can also develop and expand their digital Business Support System (BSS) suite. To differentiate themselves from their competitors, vendors should consider adding functionality. Vendors must try to anticipate future trends beforehand. For instance, artificial intelligence and advanced analytics can be the potential focal point of vendors operating in the market to offer ample growth opportunities for the global digital BSS market players.
License and maintenance takes care of maintenance and monitoring of digital Business Support System (BSS) solutions. The maintenance task in performed by a BSS engineer hired by the vendor. The engineer looks after tasks, such as hardening the container images, implementing auditing of user actions and tracing capabilities, enabling efficient access management, enabling encryption and protection of sensitive data, and providing support to service delivery teams on securing cloud environments.
The List of Companies - Digital Business Support System (BSS) Market
- AMDOCS
- Huawei Technologies Co., Ltd.
- Telefonaktiebolaget LM Ericsson,
- Netcracker Technology Corp.
- CSG INTERNATIONAL
- NOKIA
- Alepo
- CAPGEMINI
- ZTE CORPORATION
- OPTIVA
- OPENET
- SIGMA SYSTEMS
- CERILLION
- STERLITE TECH
- ACCENTURE
- COMARCH
- INFOSYS
- ORACLE
- MAHINDRA COMVIVA
- QVANTEL
- BEARINGPOINT
- Formula Telecom Solutions Ltd.
- MATRIXX SOFTWARE
- MIND CTI
- Tata Consultancy Services
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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