Queue Management System Market is expected to reach US$ 618.9 Mn in 2027

Published Date: 27 May 2020

Report : Queue Management System Market Forecast to 2027 - Covid-19 Impact and Global Analysis by Type (Virtual Queuing and, Linear Queuing); Component (Solutions and, Services); Application (Hospitals, BFSI, Retail Outlets, Utility Service Providers and Airports, Restaurants, Government Offices, and Others)

Growing Focus toward Service Quality EnhancementtoLead Queue Management System MarketGrowth at 4.9%CAGR during 2019–2027


According to our latest market study on “Queue Management System Market to 2027 – COVID-19 Impact and Global Analysis and Forecast – by Type (Virtual Queuing and, Linear Queuing); Component (Solutions and, Services); Application (Hospitals, BFSI, Retail Outlets, Utility Service Providers and Airports, Restaurants, Government Offices, and Others); and Geography,” the market was valued at US$ 435.0 million in 2019 and is projected to reach US$ 618.9 million by 2027; it is expected to grow at a CAGR of 4.9% from 2019 to 2027.The report highlights the key factors driving the market growth, and prominent players and their developments in the market.


The queue management system market has been growing at a steady rate over the years as a result of the rise in demand for structuring and managing queues efficiently and conveniently. The userbase of queue management systems has been expanding since years. The populations in the developed countries, as well as in the developing countries, are increasingly becoming tech-savvy, which is generating significant demand for advanced technologies. With an objective to enhance work efficiency and reduce disorder in queues in various application areas, the demand for a technologically advanced queue management system is growing, which is supporting the growth of the queue management system market. The constantly rising emphasis toward the enhancement of customer satisfaction is generating significant demand for linear queuing systems and virtual queuing systems. As a result of the availability of several alternatives to products, the end users are increasingly focusing on procuring and deploying advanced technologies, which include queue management systems, to ensure customer satisfaction by allowing them sufficient time on the counter for interaction; this allows them to tackle the risk of losing customers.


The rise in demand for these systems, coupled with low entry barriers to the market, the queue management system market continuously witnesses a rise in the number of emerging players either as a hardware provider or a software provider or both hardware & software provider. Aurionpro, Advantec Co. Ltd., Qmatic, Qminder Ltd., Q-Nomy Inc., Seehash Software Pvt. Ltd., Skiplino, Wavetec, Xiphias Software Technologies, and SEDCO are among the leading players operating in the queue management system market. 


COVID-19 Impact on Queue Management System Market

Despite different opinions on the damage COVID-19 might lead to in the coming months, its ongoing spread is remains major concern worldwide. New cases are rising in the US, Canada, Europe, Africa, the Middle East, India, Australia, South Korea, Japan etc. The queue management market is likely to witness negative impact during the lockdown announced in different parts of the world. Retail stores, hospitals, government offices, and other businesses worldwide need to keep running during the global pandemic. Following social distancing norms is a key priority to reduce the risk of infection both within the premises of organizations/stores as well as in queues. It is possible to control the number of people in stores and reduce the waiting line leveraging a simple virtual queuing system. 

Queue Management SystemRegional Growth, 2019–2027

Queue Management System Regional Growth


The report segmentsthe global queue management system market as follows:

By Type

    • Virtual Queuing
    • Linear Queuing

By Component

    • Solution
    • Services

By Application

    • BFSI
    • Hospitals
    • Retail Outlets
    • Utility Service Providers and Airports
    • Restaurants
    • Government Offices
    • Others

By Geography

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Russia
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • Rest of APAC
  • Middle East and Africa (MEA)
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of MEA
  • South America (SAM)
    • Brazil
    • Argentina
    • Rest of SAM


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