North America Cloud PBX Market Growth and Recent Trends by 2027

Historic Data: 2016-2017 | Base Year: 2018 | Forecast Period: 2019-2027

North America Cloud PBX Market to 2027 - Regional Analysis and Forecasts by Enterprise Size (Large Enterprise and SMEs); by End-User (IT & Telecom, BFSI, Healthcare, Retail, Manufacturing, and Others)

Report Date : Jun 2019
Report Code : TIPRE00005726

Category : Technology, Media and Telecommunications
Status : Published

Available Report Formats :
No. of Pages : 112

Page Updated: Jun 2019

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

North America cloud PBX market expected to grow from US$ 1.85 Bn in 2018 to US$ 5.59 Bn by the year 2027. This represents a CAGR of 22.1% from the year 2018 to 2027.

The cloud PBX has reformed and revolutionized the communication process in the business organizations by enabling access to various forms of communication (audio, video, text messaging) through an IP network. This communication technology offers myriad benefits over tradition PBX, but the cost-effectiveness provided by the cloud PBX over on-premise PBX is the primary factor, that has driven its demand in the past years and is expected to influence the market growth in the coming years. As there aren’t much hardware components to manage, the cost of maintenance of the system is relatively less. Besides, the businesses reduce their operation expense by omitting the charges that are levied by the telecom operators for the usage of analog phone lines. This is even more beneficial because the cost of calling through physical PBX varied depending upon the proximity of the location being contacted, whereas with cloud, the price is lesser and standard as the voice and video services are facilitated over the internet.

Currently, the US is dominating the North America cloud PBX market, which in turn boost the demand for cloud PBX. This is due to the reason that the region is highly advanced in terms of technology as well as the economy. Also, the region is one of the early adopters of new technology in any market. Therefore, the cloud PBX solution has already been adopted by most of the industry verticals in the region and is still increasing with the increase in the number of companies in the region in different verticals. The figure given below highlights the revenue share of Mexico in the North American cloud PBX market in the forecast period:

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This FREE sample will include data analysis, ranging from market trends to estimates and forecasts.

NORTH AMERICA CLOUD PBX MARKET - SEGMENTATION

North America Cloud PBX Market by Enterprise Size

SMEs
Large Enterprises

North America Cloud PBX Market by End-User

IT & Telecom
BFSI
Healthcare
Retail
Manufacturing
Others

North America Cloud PBX Market by Country

U.S.
Canada
Mexico

Companies Mentioned

3CX, Inc.
8x8, Inc.
AT&T INC
Avaya
Cisco System, Inc.
Comcast Corporation
Microsoft Corporation
RingCentral, Inc.
Sors Global
Voyce Ltd

North America Cloud PBX Report Scope

Report Attribute	Details
Market size in 2018	US$ 1.85 Billion
Market Size by 2027	US$ 5.59 Billion
Global CAGR (2018 - 2027)	22.1%
Historical Data	2016-2017
Forecast period	2019-2027
Segments Covered	By Enterprise Size Large Enterprise and SMEs By End-User IT & Telecom BFSI Healthcare Retail Manufacturing
Regions and Countries Covered	North America US Canada Mexico
Market leaders and key company profiles	3CX, INC 8x8, Inc. AT&T INC Avaya Cisco System, Inc Comcast Corporation Microsoft Corporation RingCentral, Inc Sors Global

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the North America Cloud PBX Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

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