Rapporto sull’analisi delle dimensioni del mercato e delle quote del mercato della piattaforma di comunicazione cloud | Previsioni 2031

  • Report Code : TIPRE00009720
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 216
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Si prevede che il mercato delle piattaforme di comunicazione cloud crescerà da 4.632,3 milioni di dollari nel 2021 a 22.408,5 milioni di dollari entro il 2028; si stima che crescerà a un CAGR del 25,3% nel corso del 2021-2028.

Le piattaforme di comunicazione cloud consentono agli sviluppatori di modificare l'interfaccia del programma applicativo (API), consentendo loro di decidere l'interazione del Prodotti della piattaforma di comunicazione cloud con funzionalità SMS, voce, video e verifica. La crescente tendenza al Bring Your Own Device (BYOD), con l’accento sull’offerta di opzioni di lavoro flessibili, sta favorendo la crescita del mercato delle piattaforme di comunicazione cloud. L’aumento delle politiche BYOD sul posto di lavoro sovraccarica le reti di comunicazione sul posto di lavoro e l’implementazione di piattaforme di comunicazione cloud aiuta a risolvere i problemi di congestione della rete. L’aumento della domanda di dispositivi connessi e l’aumento dell’adozione dell’IoT (Internet delle cose) e dei servizi basati su cloud sono i principali fattori che guidano la crescita del mercato. Inoltre, la velocità della connessione Internet è un fattore chiave che governa la crescita del mercato delle piattaforme di comunicazione cloud.

Impatto della pandemia di COVID-19 sul mercato delle piattaforme di comunicazione cloud

Il COVID -19 ha colpito vari settori in tutto il mondo in modo negativo e, quindi, l’economia globale ha dovuto affrontare un crollo nel 2020 che continuerà anche nel 2021. Tuttavia, alcuni settori, come quello delle videoconferenze, dell’implementazione del cloud e della virtualizzazione desktop, stanno riscontrando un impatto positivo dell’epidemia di COVID-19. Con le misure di lockdown e il divieto di viaggiare dei singoli individui, la politica del lavoro da casa ha guadagnato un’elevata accettazione in tutto il mondo. Ha stimolato la crescita del mercato delle piattaforme di comunicazione cloud.

Regioni redditizie per i fornitori di piattaforme di comunicazione cloud


Cloud Approfondimenti sul mercato delle piattaforme di comunicazione

La crescente necessità di portare il proprio dispositivo alimenta la crescita del mercato delle piattaforme di comunicazione cloud

La politica BYOD (portare il proprio dispositivo) consente ai dipendenti di utilizzare i propri dispositivi personali per scopi aziendali scopi. Questa pratica prevede l'archiviazione dei dati sul cloud. I dati possono essere visualizzati da qualsiasi luogo, in qualsiasi momento senza alcuna difficoltà. La tendenza crescente del BYOD nel settore aziendale è un fattore chiave per il mercato delle piattaforme di comunicazione cloud in tutto il mondo. La mobilità è stata notata come una delle tre tendenze di collaborazione più importanti per le PMI (piccole e medie imprese) con circa il 67% dei dipendenti che ora ha a che fare con i propri dispositivi al lavoro e quasi il 39% delle aziende che adottano un BYOD formale politica. Consentendo ai dipendenti di ’ dispositivi personali con servizi cloud, le PMI forniscono ai propri dipendenti l'accesso a tutto ciò di cui hanno bisogno per svolgere le proprie attività, sia a casa che in ufficio. Inoltre, secondo il rapporto di Cisco Systems, Inc., il concetto BYOD migliora la produttività dei dipendenti. Mostra anche che il 36% degli utenti è risultato essere iperproduttivo. I fornitori di piattaforme di comunicazione cloud costruiscono continuamente infrastrutture per supportare l'implementazione BYOD nel settore aziendale collegando applicazioni, come social media aziendali e portali di policy di sicurezza, molte delle quali portano verso servizi di mobilità gestita (MMS).

Inoltre, nel Regno Unito, il mercato delle piattaforme di comunicazione cloud è in crescita a causa dell'elevata adozione di politiche BYOD negli uffici. La maggior parte delle aziende si sta concentrando sulle strategie aziendali e sulle competenze chiave, che stanno alimentando l'utilizzo e l'adozione del BYOD. Ad esempio, secondo un sondaggio condotto nel 2018 dal Dipartimento per il digitale, la cultura, i media e lo sport (Regno Unito), circa il 45% delle aziende del Regno Unito sostiene la politica BYOD. Tra il numero totale di aziende del Regno Unito, il 60% delle società finanziarie o assicurative (105 aziende su 1.519 aziende) ha adottato la tendenza BYOD.

Approfondimenti di mercato basati sui componentiIn base ai componenti, il mercato della piattaforma di comunicazione cloud è segmentato in soluzioni e servizi. Nel 2020, il segmento delle soluzioni rappresentava la quota maggiore del mercato.

Mercato della piattaforma di comunicazione cloud, per applicazione, 2020 e 2028 (%)

Approfondimenti di mercato basati sul settore

In base al settore, il mercato della piattaforma di comunicazione cloud è segmentato in BFSI, IT & Telecomunicazioni, sanità, vendita al dettaglio, governo, istruzione e altri. Nel 2020, il segmento BFSI rappresentava la quota di mercato maggiore.

Approfondimenti strategici

Gli attori che operano nel mercato delle piattaforme di comunicazione cloud adottano strategie come fusioni, acquisizioni e iniziative di mercato per mantenere le proprie posizioni sul mercato. Di seguito sono elencati alcuni sviluppi dei principali attori:
  • Nell'agosto 2021, 8x8, Inc. ha firmato un accordo di distribuzione strategica con SYNNEX Corporation, un fornitore leader di servizi di distribuzione, progettazione di sistemi e integrazione per l'industria tecnologica. Secondo i termini dell'accordo, 8x8 fornisce 8x8 XCaaS (eXperience Communications as a Service) alla comunità di partner SYNNEX di tradizionali rivenditori a valore aggiunto (VAR), fornitori di servizi gestiti (MSP) e integratori di sistema.
  • Nel giugno 2021, Avaya e RingCentral Inc. hanno lanciato un'ampia gamma di nuove funzionalità per la soluzione Avaya Cloud Office by RingCentral Unified Communications as a Service (UCaaS), inclusi molti miglioramenti specifici dei dispositivi Avaya che forniscono una facile migrazione, video aggiuntivi, e altre funzionalità di espansione.

Il mercato globale della piattaforma di comunicazione cloud è stato segmentato come indicato di seguito:

Per componente

  • Soluzioni< ul>
  • UCaaS
  • WebRTC
  • IVR
  • VoIP
  • API
  • Servizi
    • Formazione e consulenza
    • Supporto e manutenzione
    • Servizi gestiti
  • Per dimensione aziendale

    • PMI
    • Grandi imprese

    Per verticale

    • BFSI
    • IT e informatica Telecomunicazioni
    • Sanità
    • Retail
    • Governo
    • Istruzione
    • Altro
    < h3>Per area geografica
    • Nord America
      • Stati Uniti
      • Canada
      • Messico
    • Europa
      • Francia
      • Germania
      • Italia
      • Regno Unito
      • Russia
      • Resto d'Europa
    • Asia Pacifico (APAC)
      • Cina
      • India
      • Corea del Sud
      • Giappone
      • Australia
      • Resto dell'APAC
    • Medio Oriente e Asia Africa (MEA)
      • Sudafrica
      • Arabia Saudita
      • EAU
      • Resto del MEA
    • America del Sud (SAM)
      • Brasile
      • Argentina
      • Resto della SAM

    Profili aziendali

    • 8X8, INC
    • Avaya Inc.
    • CallFire
    • Cisco Systems, Inc.
    • NetFortris
    • Vonage
    • Plivo Inc.
    • Telestax, Inc.
    • TWILIO INC.
    • < li>Intradosso
    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    This text is related
    to segments covered.

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    This text is related
    to country scope.

    Frequently Asked Questions


    Which region is leading the cloud communication platform market in 2020?

    North America is the largest revenue generator in the Cloud Communication Platform market compared to the other regions. The cloud communication platform market in North America region is antiquated to offer ample revenue opportunities to players, attributed to the existence of widespread communication technologies as well as the world’s leading providers such as CallFire Inc.; Avaya Inc.; Cisco Systems, Inc.; NetFortris; Plivo Inc.; Telestax, Inc.; Twilio Inc; Vonage Holdings Corp.; Intrado Corporation; and 8x8, Inc. The businesses across North America region are making several efforts to create flexible work options, cloud communication platforms are becoming more famous across the region.

    Which primary factor is driving the cloud communication platform market?

    Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost.

    Which segment by industry led the cloud communication platform market in 2020?

    Based on Industry, the Cloud Communication Platform market is segmented into BFSI, IT and Telecom, Healthcare, Retail, Government, Education, Others. In 2020, the BFSI accounted for the largest market share. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention.

    Which are the five key companies in the global cloud communication platform market?

    8x8 Inc., Vonage, Twilio, Avaya, and Plivo, Inc. are the five key players in the global Cloud Communication Platform market. These companies have shown consistent growth in revenue and larger volumes of sales. In addition, the well-established top five players are offering a comprehensive product portfolio and have a prominent presence in terms of share in the global market.

    At what CAGR is the cloud communication platform market expected to grow during the forecast period?

    The cloud communication platform market is expected to grow at a CAGR of more than 20% during the forecast period. Rising need of bring your own device and cost-effectiveness of cloud communication platform solutions are influencing the market growth. However, the security and privacy concerns are restraining the cloud communication platform market growth. Moreover, growth of BPO sector and growing preference for cloud-based solutions, increase in the number of internet users worldwide, growth of cloud-based IoT platform, and rising need of voice over internet protocol are the other factors contributing towards the market growth.

    Which segment by services is expected to grow at the fastest CAGR during the forecast period?

    By services, the Support and Maintenance segment is expected to grow at the fastest CAGR during the forecast period. It is important to offer proper support and maintenance while offering cloud communication platform. The secret to delivering quality cloud communication lies in pursuing a tiered approach to managing Service-Level Agreements (SLA). A Service-Level Agreements reflects the user’s expectations of service and quality from a provider. Service-Level Agreements may include penalties for non-performance, but the objective must be to encourage a service provider to provide top-notch service, not pay penalties. The companies offers support and maintenance which includes skills and requirements for supporting application systems which includes troubleshooting, modifying, maintaining and enhancing legacy systems.

    The List of Companies - Cloud Communication Platform Market

    1. CallFire Inc.
    2. Avaya Inc.
    3. Cisco Systems, Inc.
    4. NetFortris
    5. Plivo Inc.
    6. Telestax, Inc.
    7. Twilio Inc
    8. Vonage Holdings Corp.
    9. Intrado Corporation
    10. 8x8, Inc

    The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

    1. Data Collection and Secondary Research:

    As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

    Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

    1. Primary Research:

    The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

    For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

    A typical research interview fulfils the following functions:

    • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
    • Validates and strengthens in-house secondary research findings
    • Develops the analysis team’s expertise and market understanding

    Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

    • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
    • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

    Below is the breakup of our primary respondents by company, designation, and region:

    Research Methodology

    Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

    1. Data Analysis:

    Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

    • Macro-Economic Factor Analysis:

    We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

    • Country Level Data:

    Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

    • Company Profile:

    The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

    • Developing Base Number:

    Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

    1. Data Triangulation and Final Review:

    The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

    We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

    We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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