クラウド通信プラットフォーム市場 - 2031年の成長予測、統計および事実

  • Report Code : TIPRE00009720
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 216
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クラウド通信プラットフォーム市場は、2021 年の 46 億 3,230 万米ドルから 2028 年までに 224 億 850 万米ドルに成長すると予想されています。 2021 年から 2028 年にかけて 25.3% の CAGR で成長すると推定されています。



クラウド通信プラットフォームでは、開発者がアプリケーション プログラム インターフェイス (API) を変更できるため、クラウド通信プラットフォーム製品の相互作用を決定できるようになります。 SMS、音声、ビデオ、検証機能を備えています。柔軟な勤務オプションの提供に重点を置いたデバイス持ち込み (BYOD) のトレンドの高まりが、クラウド通信プラットフォーム市場の成長を促進しています。職場での BYOD ポリシーの増加により、職場の通信ネットワークに過剰な負荷がかかりますが、クラウド通信プラットフォームの導入は、ネットワークの混雑の問題の解決に役立ちます。コネクテッドデバイスの需要の急増と、IoT(モノのインターネット)およびクラウドベースのサービスの採用の増加が、市場の成長を推進する主な要因です。さらに、インターネット接続の速度は、クラウド通信プラットフォーム市場の成長を左右する重要な要素です。

クラウド通信プラットフォーム市場に対する新型コロナウイルス感染症(COVID-19)のパンデミックの影響



新型コロナウイルス感染症(COVID-19)危機により、世界中のさまざまな産業にマイナスの影響を及ぼし、2020年の世界経済は低迷に直面し、2021年もその傾向が続いています。ただし、ビデオ会議、クラウド導入、デスクトップ仮想化などのいくつかの業界は、新型コロナウイルス感染症の流行によるプラスの影響を経験しています。ロックダウン措置と個人の旅行の禁止により、在宅勤務政策は世界中で高い支持を得ています。これにより、クラウド通信プラットフォーム市場の成長が推進されました。

クラウド通信プラットフォーム プロバイダーにとって有利な地域



クラウド通信プラットフォーム市場に関する洞察



持ち込みニーズの高まり私有デバイスがクラウド通信プラットフォーム市場の成長を促進



BYOD (Bring Your Own Device) ポリシーにより、従業員が個人のデバイスを会社目的で使用することが許可されています。この実践には、クラウド上にデータを保存することが含まれます。データはいつでもどこからでも問題なく表示できます。企業部門における BYOD のトレンドの拡大は、世界中のクラウド通信プラットフォーム市場を可能にする重要な要因です。モビリティは SME (中小企業) にとって最も重要な 3 つのコラボレーション トレンドの 1 つとして注目されており、従業員の約 67% が職場で自分のデバイスを使用しており、企業の 39% 近くが正式な BYOD を採用しています。ポリシー。従業員のサポートを可能にすることで、クラウド サービスを備えた個人用デバイスを利用することで、中小企業は従業員が自宅でもオフィスでも、業務を遂行するために必要なものすべてにアクセスできるようになります。さらに、Cisco Systems, Inc. のレポートによると、BYOD コンセプトは従業員の生産性を向上させます。また、ユーザーの 36% が非常に生産性が高いことが判明したことも示しています。クラウド通信プラットフォーム ベンダーは、エンタープライズ ソーシャル メディアやセキュリティ ポリシー ポータルなどのアプリケーションを接続することで、企業部門での BYOD 実装をサポートするインフラストラクチャを継続的に構築しており、その多くはマネージド モビリティ サービス (MMS) につながっています。さらに、英国では、オフィスでの BYOD ポリシーの導入が進んでいることにより、クラウド通信プラットフォーム市場が成長しています。ほとんどの企業は、BYOD の利用と導入を促進するビジネス戦略とコア コンピテンシーに重点を置いています。たとえば、英国デジタル文化メディアスポーツ省が2018年に実施した調査によると、英国企業の約45%がBYODポリシーを支持している。英国の企業総数のうち、金融または保険会社の 60% (1,519 社中 105 社) が BYOD トレンドを採用しました。

コンポーネントベースの市場洞察



コンポーネントベース、クラウド通信プラットフォーム市場はソリューションとサービスに分割されます。 2020 年、ソリューションセグメントが市場で最大のシェアを占めました。

クラウド通信プラットフォーム市場、アプリケーション別、2020 年および 2028 年 (%)



業界ベースの市場洞察

業界に基づいて、クラウド通信プラットフォーム市場はBFSI、ITおよび通信、ヘルスケア、小売、政府、教育、その他に分類されます。 2020 年、BFSI セグメントが最大の市場シェアを占めました。

戦略的洞察



クラウド通信プラットフォーム市場で活動するプレーヤーは、合併、買収、市場への取り組みなどの戦略を採用し、市場での地位を維持します。主要企業による開発の一部を以下に示します。

  • 2021 年 8 月、8x8, Inc. は、配信、システム設計、および統合サービスの大手プロバイダーである SYNNEX Corporation と戦略的販売契約を締結しました。テクノロジー業界。契約条件に基づき、8x8 は 8x8 XCaaS (eXperience Communications as a Service) を、従来の付加価値再販業者 (VAR)、マネージド サービス プロバイダー (MSP)、システム インテグレーターからなる SYNNEX のパートナー コミュニティに提供します。

  • 2021 年 6 月、アバイアと RingCentral Inc は、Avaya Cloud Office by RingCentral Unified Communications as a Service (UCaaS) ソリューションの幅広い新機能を開始しました。これには、簡単な移行、追加のビデオ、


世界のクラウド通信プラットフォーム市場は以下のように分割されています。



コンポーネント別





  • ソリューション < ul>
  • UCaaS

  • WebRTC

  • IVR

  • VoIP

  • API



  • サービス

    • トレーニングとコンサルティング

    • サポートとメンテナンス

    • マネージド サービス




  • 企業規模別





    • 中小企業

    • 大企業


    業種別





    • BFSI
    • IT および通信

    • ヘルスケア

    • 小売

    • 政府

    • 教育

    • その他

    地理別





    • 北アメリカ

      • 米国

      • カナダ

      • メキシコ



    • ヨーロッパ

      • フランス

      • ドイツ

      • イタリア

      • 英国

      • ロシア

      • その他のヨーロッパ



    • アジア太平洋 (APAC)

      • 中国

      • インド

      • 韓国

      • 日本

      • オーストラリア

      • アジア太平洋地域のその他の地域



    • 中東およびアフリカ(MEA)

      • 南アフリカ

      • サウジアラビア

      • UAE

      • MEAの残りの部分



    • 南アメリカ (SAM)

      • ブラジル

      • アルゼンチン

      • SAM の残りの部分




    < h3>会社概要



    • 8X8, INC

    • Avaya Inc.

    • CallFire

    • Cisco Systems, Inc.

    • >
    • NetFortris

    • Vonage

    • Plivo Inc.

    • Telestax, Inc.

    • TWILIO INC.

    • >イントラド


    Report Coverage
    Report Coverage

    Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

    Segment Covered
    Segment Covered

    This text is related
    to segments covered.

    Regional Scope
    Regional Scope

    North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

    Country Scope
    Country Scope

    This text is related
    to country scope.

    Frequently Asked Questions


    Which region is leading the cloud communication platform market in 2020?

    North America is the largest revenue generator in the Cloud Communication Platform market compared to the other regions. The cloud communication platform market in North America region is antiquated to offer ample revenue opportunities to players, attributed to the existence of widespread communication technologies as well as the world’s leading providers such as CallFire Inc.; Avaya Inc.; Cisco Systems, Inc.; NetFortris; Plivo Inc.; Telestax, Inc.; Twilio Inc; Vonage Holdings Corp.; Intrado Corporation; and 8x8, Inc. The businesses across North America region are making several efforts to create flexible work options, cloud communication platforms are becoming more famous across the region.

    Which primary factor is driving the cloud communication platform market?

    Cloud communication platforms are efficient and cost-effective due to which organizations are training their sights on cloud telephony solutions. These platforms do not require any investment in the entire setup replete with several types of equipment as they are adaptable to emerging communication functionalities. A private branch exchange (PBX), a phone communication used within an organization. With cloud communication platforms, the PBX can be facilitated on a cloud at a lower cost.

    Which segment by industry led the cloud communication platform market in 2020?

    Based on Industry, the Cloud Communication Platform market is segmented into BFSI, IT and Telecom, Healthcare, Retail, Government, Education, Others. In 2020, the BFSI accounted for the largest market share. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention.

    Which are the five key companies in the global cloud communication platform market?

    8x8 Inc., Vonage, Twilio, Avaya, and Plivo, Inc. are the five key players in the global Cloud Communication Platform market. These companies have shown consistent growth in revenue and larger volumes of sales. In addition, the well-established top five players are offering a comprehensive product portfolio and have a prominent presence in terms of share in the global market.

    At what CAGR is the cloud communication platform market expected to grow during the forecast period?

    The cloud communication platform market is expected to grow at a CAGR of more than 20% during the forecast period. Rising need of bring your own device and cost-effectiveness of cloud communication platform solutions are influencing the market growth. However, the security and privacy concerns are restraining the cloud communication platform market growth. Moreover, growth of BPO sector and growing preference for cloud-based solutions, increase in the number of internet users worldwide, growth of cloud-based IoT platform, and rising need of voice over internet protocol are the other factors contributing towards the market growth.

    Which segment by services is expected to grow at the fastest CAGR during the forecast period?

    By services, the Support and Maintenance segment is expected to grow at the fastest CAGR during the forecast period. It is important to offer proper support and maintenance while offering cloud communication platform. The secret to delivering quality cloud communication lies in pursuing a tiered approach to managing Service-Level Agreements (SLA). A Service-Level Agreements reflects the user’s expectations of service and quality from a provider. Service-Level Agreements may include penalties for non-performance, but the objective must be to encourage a service provider to provide top-notch service, not pay penalties. The companies offers support and maintenance which includes skills and requirements for supporting application systems which includes troubleshooting, modifying, maintaining and enhancing legacy systems.

    The List of Companies - Cloud Communication Platform Market

    1. CallFire Inc.
    2. Avaya Inc.
    3. Cisco Systems, Inc.
    4. NetFortris
    5. Plivo Inc.
    6. Telestax, Inc.
    7. Twilio Inc
    8. Vonage Holdings Corp.
    9. Intrado Corporation
    10. 8x8, Inc

    The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

    1. Data Collection and Secondary Research:

    As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

    Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

    1. Primary Research:

    The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

    For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

    A typical research interview fulfils the following functions:

    • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
    • Validates and strengthens in-house secondary research findings
    • Develops the analysis team’s expertise and market understanding

    Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

    • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
    • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

    Below is the breakup of our primary respondents by company, designation, and region:

    Research Methodology

    Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

    1. Data Analysis:

    Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

    • Macro-Economic Factor Analysis:

    We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

    • Country Level Data:

    Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

    • Company Profile:

    The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

    • Developing Base Number:

    Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

    1. Data Triangulation and Final Review:

    The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

    We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

    We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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