CIS Countries Speech Analytics Market to Reach US$ 26.5 Mn at a CAGR of 3.4% in 2027 | The Insight Partners

CIS Countries Speech Analytics Market to 2027 - Regional Analysis and Forecasts by Type (Solutions, and Service), Deployment Type (On-premise, and Cloud), End-user Industry (BFSI, Media & Entertainment, IT & Telecom, Healthcare & Life Science, Consumer Goods & Retail, and Others)

Publication Month: Sep 2019 | Report Code: TIPRE00006652 | No. of Pages: 135 | Category: Technology, Media and Telecommunications | Status: Published

The CIS Countries Speech analytics market accounted at US$ 19.7 Mn in 2018 and is expected to grow at a CAGR of 3.4% during the forecast period 2019 – 2027, to account to US$ 26.5 Mn by 2027.

 

Russia with leading market presence in numerous defense and industrial technologies along with strong presence in international market has boosted its capabilities in AI and NLP technologies. Subsequently, the country currently has selected number of speech analytics market players with strong market related offerings. Moreover, the notable presence of globally and European presence companies also has facilitated the penetration of speech analytics solution in the country over the past few years.

 

CIS Countries Speech Analytics Market, by Revenue, 2018 & 2027


 

Market Insights

Analytics driven call quality monitoring and associated versatile benefits is driving the demand for speech analytics market

The past few years has attracted a substantial investment towards the development of superior AI technologies having a broad scope of application. Subsequently, the number of AI-driven analytics solution witnessed an unprecedented adoption across different industry verticals and continue to gain popularity among small and medium enterprise owners as well. Similarly, the speech analytics, along with voice analytics-based solution, are extensively used by numerous market players among different end-user industries for improving the consumer experience. Thereby, propelling the growth of CIS Countries Speech analytics market.

 

Offering accuracy driven platforms and focusing on culturally diverse demographic market offer prosperous opportunity to the speech analytics market

Owing to a notable number of players operating in the speech analytics market along with strong customer base has attributed in intense market competition, especially across developed economies. Additionally, the increase in investment towards research and development has facilitated in consistently boosted the company’s market offering competencies. As a result, the companies are increasingly focusing on market differentiating factors to further gain a sustainable advantage compared to their competitors. Moreover, emphasis towards offering niche business requirement and focusing on a culturally diverse region with multiple languages could also provide lucrative opportunities to the CIS Countries Speech analytics during the coming years.

 

Type Insights

The CIS Countries Speech analytics market by type was led by solutions segment. The increasing investment by market players for the adoption of AI and Machine Learning capabilities to add new features to their solutions and further expand the number of use cases. The integration of advanced technologies permits the users to extract more accurate insights and drive instant action in real time.

 

Deployment Type Insights

The CIS Countries Speech analytics market by deployment was led by cloud-based segment in 2018. Also, the segment is expected to hold the largest CIS Countries Speech analytics market share by 2027. The cloud deployment model is ideal for organizations keen to implement analytics solutions with low investment. It primarily allows the companies to obtain the data with the help of analytical solutions and services in an economical expense.

 

End user Industry Insights

The CIS Countries Speech analytics market is segmented based on end-user industries such as BFSI, Media & Entertainment, IT & Telecom, Healthcare & Life Science, Consumer Goods & Retail, and others. BFSI segment is expected to continue its dominance in the CIS Countries Speech analytics market throughout the forecast period. However, consumer goods & retail and IT & telecom are anticipated to exhibit high CAGR in the CIS Countries Speech analytics market.

 

Exhibit: Rest of CIS Countries Speech Analytics Market by End-User Industry


 

Strategic Insights

Presently, a significantly large number of companies operate in the speech analytics market, offering a broad range of software and platform solutions with diverse business offerings as well as competencies. Few of the recent developments are listed below:

 

2019: CallMiner announced the latest addition to its customer engagement analytics platform—Eureka Capture—which captures high-fidelity audio in real time by delivering secure, faster, and more accurate insights as well as intelligence from contact center interactions.


2018:
Avaya announced the up gradation of workforce optimization suite by adding real-time speech analytics, as well as the ability to monitor calls in real-time for better detection of words and phrases of the interaction.


2017:
Clarabridge announced the CX Contact Center, a full-service solution used for evaluating Voice of the Customer data in contact centers. This solution features superior voice-to-text transcription, industry-specific categorization and sentiment analysis, omnichannel listening capabilities, and interactive dashboards for cx teams and contact center leaders.

 

CIS COUNTRIES SPEECH ANALYTICS MARKET SEGMENTATION

CIS Countries Speech Analytics Market - By Type

  • Solution
  • Services

 

CIS Countries Speech Analytics Market - By Deployment Type

  • Cloud
  • On-Premise

 

CIS Countries Speech Analytics Market - By End-user

  • BFSI
  • Media & Entertainment
  • IT & Telecom
  • Healthcare & Life Science
  • Consumer Goods & Retail
  • Others

 

CIS Countries Speech Analytics Market - By Geography

  • CIS Countries
    • Russia
    • Rest of CIS Countries

 

CIS Countries Speech Analytics Market Companies

  • Avaya INC.
  • Clarabridge
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • IBM Corporation
  • NICE Systems Ltd
  • Speech Technology Center Limited (STC)
  • Verint Systems Inc
  • ZOOM International

 

Other Market Players from Value Chain:

Vocitech, Tethr, Invoca, Cogito, VoiceBase, Gridspace, Nuance, Talkdesk, CallTrackingMetrics, CloudTalk, and few other market players from value chain which are not profiled in the report but the can be included based on request.

 

1.              Introduction

1.1       Scope of the Study

1.2       The Insight Partners Research Report Guidance

1.3       Market Segmentation

1.3.1       Speech Analytics Market – By Type

1.3.2       Speech Analytics Market – By Deployment Type

1.3.3       Speech Analytics Market – by End-user

1.3.4       Speech Analytics Market – By Geography

2.              Key Takeaways

3.              Research Methodology

3.1       Coverage

3.2       Secondary Research

3.3       Primary Research

4.              CIS Countries Speech Analytics - Market Landscape

4.1       Market Overview

4.2       PEST Analysis

4.2.1       CIS PEST Analysis

4.3       Ecosystem Analysis

4.4       Expert Opinion

5.              CIS Countries Speech Analytics Market – Key Industry Dynamics

5.1       Key Market Drivers

5.1.1       Analytics driven call quality monitoring and associated versatile benefits

5.1.2       Limitation of conventional speech analytics solutions

5.2       Key Market Restraints

5.2.1       Lack of skilled NLP and AI professional

5.3       Key Market Opportunities

5.3.1       Offering accuracy driven platforms and focusing on culturally diverse demographic market

5.4       Future Trends

5.4.1       Predefined KPI driven speech analytics solution

5.5       Impact Analysis of Drivers and Restraints

6.              CIS Countries Speech Analytics Market–Analysis

6.1       CIS Countries Speech Analytics Market Overview

6.2       CIS Countries Speech Analytics Market Forecast and Analysis

6.3       Market Positioning- Top Five Players

7.              CIS Countries Speech Analytics Market – By Type

7.1       Overview

7.2       CIS Countries Speech Analytics Market Breakdown, By Type, 2018 & 2027

7.3       Solutions

7.3.1       Overview

7.3.2       CIS Countries Solutions Market Revenue and Forecast to 2027 (US$ Mn)

7.4       Services

7.4.1       Overview

7.4.2       CIS Countries Services Market Revenue and Forecast to 2027 (US$ Mn)

8.              CIS Countries Speech Analytics Market –  By Deployment Type

8.1       Overview

8.2       CIS Countries Speech Analytics Market Breakdown, By Deployment Type, 2018 & 2027

8.3       Cloud

8.3.1       Overview

8.3.2       CIS Countries Cloud Market Revenue and Forecast to 2027 (US$ Mn)

8.4       On-Premises

8.4.1       Overview

8.4.2       CIS Countries On-Premise Market Revenue and Forecast to 2027 (US$ Mn)

9.              CIS Countries Speech Analytics Market Analysis –  By End Users

9.1       Overview

9.2       CIS Countries Speech Analytics Market Breakdown, By End Users, 2018 & 2027

9.3       BFSI

9.3.1       Overview

9.3.2       CIS Countries BFSI Market Revenue and Forecasts to 2027 (US$ Mn)

9.4       Media and Entertainment

9.4.1       Overview

9.4.2       CIS Countries Media and Entertainment Market Revenue and Forecasts to 2027 (US$ Mn)

9.5       IT and Telecommunication

9.5.1       Overview

9.5.2       CIS Countries IT and Telecommunication Market Revenue and Forecasts to 2027 (US$ Mn)

9.6       Healthcare and Life Science

9.6.1       Overview

9.6.2       CIS Countries Healthcare and Life Science Market Revenue and Forecasts to 2027 (US$ Mn)

9.7       Consumer Goods and Retail

9.7.1       Overview

9.7.2       CIS Countries Consumer Goods and Retail Market Revenue and Forecasts to 2027 (US$ Mn)

9.8       Others

9.8.1       Overview

9.8.2       CIS Countries Others Market Revenue and Forecasts to 2027 (US$ Mn)

10.           Speech Analytics Market – CIS Countries Analysis

10.1    Overview

10.2    CIS Countries

10.2.1    Overview

10.2.2    CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.3    CIS Countries Speech Analytics Market Breakdown by Type

10.2.4    CIS Countries Speech Analytics Market Breakdown by Deployment Type

10.2.5    CIS Countries Speech Analytics Market Breakdown by End-user

10.2.6    CIS Countries Speech Analytics Market Breakdown, by Key Countries

10.2.6.1  Russia Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.6.1.1 Russia Speech Analytics Market Breakdown by Type

10.2.6.1.2 Russia Speech Analytics Market Breakdown by Deployment Type

10.2.6.1.3 Russia Speech Analytics Market Breakdown by End-user

10.2.6.2  Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

10.2.6.2.1 Rest of CIS Countries Speech Analytics Market Breakdown by Type

10.2.6.2.2 Rest of CIS Countries Speech Analytics Market Breakdown by Deployment Type

10.2.6.2.3 Rest of CIS Countries Speech Analytics Market Breakdown by End-user

11.           Speech Analytics Market - Industry Landscape

11.1    Overview

11.2    Market Initiative

11.3    New Product Development

12.           Company Profile

12.1    Avaya INC.

12.1.1    Key Facts

12.1.2    Business Description

12.1.3    Products and Services

12.1.4    Financial Overview

12.1.5    SWOT Analysis

12.1.6    Key Developments

12.2    Clarabridge

12.2.1    Key Facts

12.2.2    Business Description

12.2.3    Products and Services

12.2.4    Financial Overview

12.2.5    SWOT Analysis

12.2.6    Key Developments

12.3    Calabrio, Inc.

12.3.1    Key Facts

12.3.2    Business Description

12.3.3    Products and Services

12.3.4    Financial Overview

12.3.5    SWOT Analysis

12.3.6    Key Developments

12.4    CallMiner

12.4.1    Key Facts

12.4.2    Business Description

12.4.3    Products and Services

12.4.4    Financial Overview

12.4.5    SWOT Analysis

12.4.6    Key Developments

12.5    Genesys

12.5.1    Key Facts

12.5.2    Business Description

12.5.3    Products and Services

12.5.4    Financial Overview

12.5.5    SWOT Analysis

12.5.6    Key Developments

12.6    IBM Corporation

12.6.1    Key Facts

12.6.2    Business Description

12.6.3    Products and Services

12.6.4    Financial Overview

12.6.5    SWOT Analysis

12.6.6    Key Developments

12.7    NICE Systems Ltd.

12.7.1    Key Facts

12.7.2    Business Description

12.7.3    Products and Services

12.7.4    Financial Overview

12.7.5    SWOT Analysis

12.7.6    Key Developments

12.8    Speech Technology Center Limited (STC)

12.8.1    Key Facts

12.8.2    Business Description

12.8.3    Products and Services

12.8.4    Financial Overview

12.8.5    SWOT Analysis

12.8.6    Key Developments

12.9    Verint Systems Inc.

12.9.1    Key Facts

12.9.2    Business Description

12.9.3    Products and Services

12.9.4    Financial Overview

12.9.5    SWOT Analysis

12.9.6    Key Developments

12.10  ZOOM International

12.10.1 Key Facts

12.10.2 Business Description

12.10.3 Products and Services

12.10.4 Financial Overview

12.10.5 SWOT Analysis

12.10.6 Key Developments

13.           Appendix

13.1    About The Insight Partners

13.2    Glossary


LIST OF TABLES

Table 1.            CIS Countries Speech Analytics Market Revenue and Forecasts to 2027 (US$ Mn)

Table 2.            CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – By Type (US$ Mn)

Table 3.            CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – By Deployment Type (US$ Mn)

Table 4.            CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – by End-user (US$ Mn)

Table 5.            Russia Speech Analytics Market Revenue and Forecast to 2027 – By Type (US$ Mn)

Table 6.            Russia Speech Analytics Market Revenue and Forecast to 2027 – By Deployment Type (US$ Mn)

Table 7.            Russia Speech Analytics Market Revenue and Forecast to 2027 – by End-user (US$ Mn)

Table 8.            Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – By Type (US$ Mn)

Table 9.            Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – By Deployment Type (US$ Mn)

Table 10.         Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 – by End-user (US$ Mn)

Table 11.         Glossary of Terms, CIS Countries Speech Analytics Market


LIST OF FIGURES

Figure 1.          Speech Analytics Market Segmentation

Figure 2.          Speech Analytics Market Segmentation – By Region

Figure 3.          CIS Countries Speech Analytics Market Overview

Figure 4.          CIS Countries Speech Analytics Market, By Geography ($Mn)

Figure 5.          CIS Countries Speech Analytics Market Competitive Landscape

Figure 6.          CIS Countries Speech Analytics Market, By Type ($Mn)

Figure 7.          CIS Countries Speech Analytics Market, By Deployment Type ($Mn)

Figure 8.          CIS Countries Speech Analytics Market, By End-User ($Mn)

Figure 9.          CIS PEST Analysis

Figure 10.       Speech Analytics Market Ecosystem Analysis

Figure 11.       CIS Countries Speech Analytics Market Impact Analysis of Driver and Restraints

Figure 12.       CIS Countries Speech Analytics Market- Geographical Analysis

Figure 13.       CIS Countries Speech Analytics Market Forecast and Analysis, (US$ Mn)

Figure 14.       CIS Countries Speech Analytics Market Breakdown by Type, 2018 & 2027 (%)

Figure 15.       CIS Countries Solutions Market Revenue and Forecast to 2027 (US$ Mn)

Figure 16.       CIS Countries Services Market Revenue and Forecast to 2027 (US$ Mn)

Figure 17.       CIS Countries Speech Analytics Market Breakdown, By Deployment Type, 2018 & 2027 (%)

Figure 18.       CIS Countries Cloud Market Revenue and Forecast to 2027 (US$ Mn)

Figure 19.       CIS Countries On-Premises Market Revenue and Forecast to 2027 (US$ Mn)

Figure 20.       CIS Countries Speech Analytics Market Breakdown by End Users, 2018 & 2027 (%)

Figure 21.       CIS Countries BFSI Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 22.       CIS Countries Media and Entertainment Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 23.       CIS Countries IT and Telecommunication Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 24.       CIS Countries Healthcare and Life Science Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 25.       CIS Countries Consumer Goods and Retail Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 26.       CIS Countries Others Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 27.       CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

Figure 28.       CIS Countries Speech Analytics Market Breakdown by Type, 2018 & 2027 (%)

Figure 29.       CIS Countries Speech Analytics Market Breakdown by Deployment Type, 2018 & 2027 (%)

Figure 30.       CIS Countries Speech Analytics Market Breakdown by End-user, 2018 & 2027 (%)

Figure 31.       CIS Countries Speech Analytics Market Breakdown by Key Countries, 2018 & 2027(%)

Figure 32.       Russia Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

Figure 33.       Rest of CIS Countries Speech Analytics Market Revenue and Forecast to 2027 (US$ Mn)

Figure 34.       CIS Countries Speech Analytics Market, Industry Landscape (2016-2019) %

 

The List of Companies

  1. Avaya INC.
  2. Clarabridge
  3. Calabrio, Inc.
  4. CallMiner
  5. Genesys
  6. IBM Corporation
  7. NICE Systems Ltd
  8. Speech Technology Center Limited (STC)
  9. Verint Systems Inc
  10. ZOOM International

 

  • Highlights key business priorities in order to assist companies to realign their business strategies.

  • The key findings and recommendations highlight crucial progressive industry trends in the CIS Speech Analytics market, thereby allowing players to develop effective long term strategies.

  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and industry verticals.