Mail Order Pharmacy Market Industry Outlook and Research

Mail Order Pharmacy Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Drug Type (Prescription Drugs, Nonprescription Drugs); Product (Diabetes, Asthma, Blood Pressure, Cardiovascular Medicines, Cold and Flu, Antacids, Painkillers, Dermal Care, Others); Mode of Order (Online Store, Pharmacy Apps), and Geography

Publication Month : Sep 2020

  • Report Code : TIPRE00008558
  • Category : Pharmaceuticals
  • Status : Published
  • No. of Pages : 167
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The mail order pharmacy market was valued at US$ 48,977 million in 2019 and is projected to reach US$ 166,384.85 million by 2027; it is expected to grow at a CAGR of 16.5% from 2020 to 2027.

Mail-order pharmacy operates over the internet and sends orders through e-mail, shipping companies, or online pharmacy web portal. Mail order pharmacy delivers medication at doorstep. These are cheaper and more convenient than a local pharmacy. The adoption of mail order pharmacy services has grown at unprecedent rate in last few years owing to the increasing adoption of online services in healthcare sector. Additionally, aging population, increasing prevalence of chronic diseases, and non-adherence to prescribed medications are further emphasizing on the adoption of mail order pharmacy worldwide. Moreover, increasing investment in mail order pharmacy start-ups is expected to foster the market growth during the forecast period. However, less adoption in low- and -middle income economies due to less penetration of e-commerce is restricting the market growth.

As North America has been witnessing growing number of COVID-19 cases since the viral outbreak, the healthcare professionals realized that the development of electronic prescriptions using technological platforms is essential to mitigate this unprecedented crisis. Hence, a greater number of patients as well as healthcare professionals have shifted their focus to mail or courier to get their prescription drugs during lockdown. This shift in consumer behavior is expected to continue even after the cessation of pandemic. Therefore, pandemic situation has positively impacted the mail order pharmacy market in North America.

Lucrative Regions for Mail Order Pharmacy Market



Lucrative Regions for Mail Order Pharmacy Market
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Market Insights

Increasing Incidences of Chronic Diseases Drives Mail Order Pharmacy Market Growth

Chronic diseases, such as diabetes, cardiovascular disorders, autoimmune disorders, and various types of cancer, are the leading causes of death worldwide. According to the Centers for Disease Control and Prevention (CDC) in 2019, 6 in 10 people suffered from at least one chronic disease in the US. As per the WHO, cardiovascular diseases (CVDs) are the number 1 cause of death among people owing to the hectic lifestyle, taking an estimated 17.9 million lives each year. Diabetes is one of the life-threatening chronic diseases with no functional cure. Diabetes of all types can further lead to various complications in different parts of the body and can increase the overall risk of premature death. According to the International Diabetes Federation (IDF), in 2019, ~463 million adults were having diabetes, and the number is expected to reach 700 million by 2045 worldwide. Medication adherence in case of chronic diseases can offer positive health outcomes, with a reduction in hospitalizations and costs. However, as per the Journal of Managed Care & Specialty Pharmacy, medication adherence for the treatment of chronic diseases is still poor among the population, with less than 50% of patients taking their medications as prescribed. Also, as per the World Allergy Organization, medication adherence to chronic disease, including asthma is a worldwide problem, with estimated adherence to asthma medications varying between 30–70%. Non-adherence to inhaled corticosteroids is responsible for around 24% asthma exacerbations. Additionally, it is estimated that the cost of respiratory disease nonadherence is US$ 35,000 per patient each year in the US. There have been many attempts to increase medication adherence and improve patient care. For instance, various insurance companies provide financial incentives to make filling prescriptions via mail-order pharmacies that is considered less expensive for patients. Mail order pharmacy service is typically offered for drugs used for chronic conditions such as high cholesterol, asthma, high blood pressure, diabetes, and depression. Through this, the customer gets medicine for 90 days rather than getting prescription refilled every month. Therefore, increasing medication non-adherence, aging population, and convenience over traditional methods are expected to drive the growth of the mail order pharmacy market during the forecast period.

Drug Type-Based Insights

Based on drug type, the mail order pharmacy market is segmented into prescription drugs and nonprescription drugs. The nonprescription drugs segment held a larger share of the market in 2019. However, the prescription drugs segment is anticipated to register a higher CAGR during the forecast period. The growth of the market for non-prescription drugs is attributed to rising demand for over the counter (OTC) drugs such as cough and cold medications, analgesics, and gastrointestinal products.

Mail Order Pharmacy Market, by Drug Type – 2019 and 20273



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Product-Based Insights

Based on product, the mail order pharmacy market is segmented into diabetic drugs, asthma drugs, blood pressure medications, cardiovascular medicines, cold and flu, antacids, painkillers, dermal care, and other. The dermal care segment held the largest share of the market in 2019; whereas, the diabetes segment is anticipated to register the highest CAGR during the forecast period. The growth of diabetes segment can be attributed to the rising prevalence of diabetes and the increasing number of online pharmacies distributing diabetic drugs. Moreover, some of the online pharmacies have launched various diabetic care initiatives that are driving the growth of the segment. For instance, Express Scripts has launched Diabetes Care Value Program which is aimed at better patient outcomes and control of rapidly increasing costs of diabetic drug products.

Mode of Delivery-Based Insights

Based on mode of delivery, the mail order pharmacy market is segmented into online store and pharmacy apps. The online store segment held a larger share of the market in 2019. The growth of this segment is attributed to the increasing utilization of e-prescriptions in hospitals across the globe. Countries such as the UK are putting more efforts in the implementation of e-prescription. For instance, the NHS hospitals in the UK have been planning to go paperless by 2020. However, the pharmacy apps segment is anticipated to register a higher CAGR during the forecast period.

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Mail Order Pharmacy Market: Strategic Insights

mail-order-pharmacy-market
Market Size Value inUS$ 48,977 Million in 2019
Market Size Value byUS$ 166,384.85 Million by 2027
Growth rateCAGR of 16.5% from 2020-2027
Forecast Period2020-2027
Base Year2020
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Product launches, mergers and acquisitions, collaborations, and expansions are the commonly adopted strategies by various companies to expand their footprint worldwide and meet the growing demand by expanding their respective product portfolios. The players operating in the mail order pharmacy market adopted the product innovations strategy to cater to the changing customer demands across the world, which also permits them to maintain their brand name in a global market.

Mail Order Pharmacy Market – by Drug Type

  • Non-prescription Drugs
  • Prescription Drugs

Mail Order Pharmacy Market – by Product

  • Dermal Care
  • Diabetes
  • Cardiovascular Medicines
  • Blood Pressure
  • Asthma
  • Cold and Flu
  • Painkillers
  • Antacids
  • Others

Mail Order Pharmacy Market – by Mode of Order

  • Online Store
  • Pharmacy Apps

Mail Order Pharmacy Market– by Geography

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • France
    • Germany
    • Italy
    • UK
    • Spain
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • India
    • South Korea
    • Japan
    • Australia
    • Rest of APAC
  • Middle East and Africa (MEA)
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of MEA
  • South and Central America (SCAM)
    • Brazil
    • Argentina
    • Rest of SCAM

Company Profiles

  • Canada Drugs Online
  • WellDyne
  • Walgreens co.
  • eDrugstore.com
  • Zur Rose Group AG
  • CHI Health
  • Optumrx Inc.
  • Express Scripts Holding Company
  • CVS Health
  • PillPack
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Drug Type ; Product ; Mode of Order , and Geography

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Saudi Arabia, South Africa, South Korea, Spain, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions


What is mail order pharmacy?

Mail-order pharmacy operates over the Internet and sends orders through mail, shipping companies, or online pharmacy web portal. Mail order pharmacy delivers medication at doorstep. These are cheaper and more convenient than a local pharmacy. The adoption of mail order pharmacy services has grown at unprecedent rate in last few years owing to increasing adoption of online services in healthcare sector. In addition, aging population, increasing prevalence of chronic diseases, and non-adherence to prescribed medications are further emphasizing on the adoption of mail order pharmacy worldwide.

What are the driving factors for the mail order pharmacy market across the globe?

The factors that are driving growth of the market are increasing incidences of chronic diseases, and increasing adoption of mail order pharmacy in healthcare sector. Moreover, increasing investment in mail order pharmacy start-ups are offering lucrative opportunities for the growth of the market.

Who are the major players in the Mail order pharmacy market?

The mail order pharmacy market majorly consists of the players such as Canada Drugs Online, WellDyne, Walgreens co., eDrugstore.com, Zur Rose Group AG., CHI Health, Optumrx Inc., Express Scripts Holding Company, CVS Health, and PillPack amongst others.

The List of Companies - Mail Order Pharmacy Market

  1. Canada Drugs Online
  2. WellDyne
  3. Walgreens co.
  4. eDrugstore.com
  5. Zur Rose Group AG
  6. CHI Health
  7. Optumrx Inc.
  8. Express Scripts Holding Company
  9. CVS Health
  10. PillPack

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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