North America Cloud Communication Platform Market Forecast to 2027 - COVID-19 Impact and Regional Analysis by Solution (Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice Over Internet Protocol (VoIP), Application Programming Interface (API), Reporting and Analytics ), Service (Training and Consulting, Support and Maintenance, and Managed Service ), Organization Size (Small- and Medium-Sized Enterprises, and Large Enterprises ), and Vertical (BFSI, IT and Telecommunication, Retail, Government, Education, and Others)

Publication Month: Jan 2021 | Report Code: TIPRE00018204 | No. of Pages: 148 | Category: Technology, Media and Telecommunications | Status: Published
Covid

The North America cloud communication platform market was valued at US$ 1,106.6 million in 2019 and is projected to reach US$ 5,592.5 million by 2027; it is expected to grow at a CAGR of 22.6% from 2020 to 2027.

 

Cloud communication is an internet-based data and voice communication methodology that allows employees to work from any device such as mobile and tablet that is not present on company premises. The cloud communication platforms allow developers to modify application program interface (API), thereby allowing them to decide the interaction of the cloud communication platforms product with SMS, voice, video, and verification features. The rising trend of bring-your-own-device (BYOD) with the emphasis on offering flexible work options is favoring the cloud communication platform market growth. Rising BYOD policies at the workplace overburdens the communication networks at workplaces, and the deployment of cloud communication platforms helps solve the network congestion issues. Surge in demand for connected devices, and increase in the adoption of the Internet of Things (IoT) and cloud-based services are the major factors driving the market growth. Further, the speed of internet connection is a key factor governing the cloud communication platform market growth.

 

Impact of COVID-19 Pandemic on North America Cloud Communication Platform Market

With the lockdown being compulsory across the globe, there has been a sudden rise in remote working or work from home. Many organizations and industries have adopted cloud communication platform to continue their business. Due to this, there has been a sudden rise in the requirement for cloud communication platforms, such as unified communication and collaboration, web real-time communication, interactive voice response, voice over internet protocol, application programming interface, and reporting and analytics. Small and medium-sized enterprises (SMEs) are continuously adopting cloud telephony services mainly due to cost efficiency and limited capital investment required for deploying the setup.

 

Cloud Communication Market Insights

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Growing Trend of Bring Your Own Device

The Bring-Your Own Device (BYOD) policy allows employees to use their personal devices for corporate purposes, and this practice involves storing data on the cloud, and further, it can be viewed from anywhere, anytime without any challenges. However, the growing trend of BYOD in the corporate sector in North America is a key enabler of the cloud communication platform market in the region. The mobility has been noted as one of the three most important collaboration trends for SMEs (Small and Medium-sized enterprise) with ~67% of employees now dealing with their own devices at work, and close to 39% of businesses adopting a formal BYOD policy. By enabling employees’ personal devices with cloud services, SMEs provide their employees access to everything they need to perform their tasks, either at home or in office. The BYOD concept enhances productivity of employees; 36% of users have been found to be “hyperproductive”. Cloud communication platform vendors are continuously building infrastructure to support BYOD implementation in the corporate sector by connecting applications such as enterprise social media and security policy portals, many leading toward managed mobility services (MMS).

Enterprise Size Type Insights

Based on enterprise size, large enterprises led the Cloud Communication platform market in 2020. The benefits conferred by cloud communication platform are enough to attract large enterprises to adopt the cloud communication platform for their organizations. In any organization, communication is considered as the critical component. With the expansion of a large enterprises, the communication and collaboration becomes difficult. Cloud communication platforms help address such concerns, but it is vital to ensure that the solution selected comprise the right functionality. Large enterprises across the world are focused on cost optimization, along with increasing overall productivity.

 

Vertical Market Insights

On the basis of vertical, the North America cloud communication platform market is segmented into BFSI, Healthcare, IT and Telecommunication, government, retail, travel and hospitality, education, and others. BFSI segment led the Cloud Communication platform market in 2019. The financial world and BFSI sector are nowadays experiencing from traditional methods to app-based methods including cloud based platform. Banks, insurance companies, Payment Service Providers and Fintech startups are nowadays extensively looking for innovative and reliable services, identification methods and fraud prevention. However, various cloud based platforms are secure and reliable methods to streamline business, enhance quality of service and minimize overheads simply by combining the voice, video, chat, SMS and numbers API into your applications.

 

Strategic Insights

Market initiative is a strategy that is primarily adopted by companies to expand their footprints across the world and meet the growing customer demands. The market players present in the pin and sleeve device market mainly focus on the development of advanced and efficient products. By signing partnership, contracts, joint ventures, funding, and inaugurating new offices across the world, they maintain their brand name globally.

  • In 2020, Tata Communications declared that it has integrated Cisco Webex Calling with its industry leading global voice platform.
  • In 2019, Vonage, declared a strategic reseller partnership of Vonage Contact Center with Evolution, a global provider of cloud-based services across Spain. This agreement reinforces Evolutio’s position as a leading independent cloud-based service provider in the region.

North America Cloud Communication Platform Market – by Solution

  • Unified Communication and Collaboration (UCC/UCaaS)
  • Web Real-Time Communication (WebRTC)
  • Interactive Voice Response (IVR)
  • Application Programming Interface (API)
  • Reporting and Analytics

 

North America Cloud Communication Platform Market – by Service
  • Training and Consulting
  • Support and Maintenance
  • Managed Service
North America Cloud Communication Platform Market – by Organization Size

 

  • Small- and Medium Sized Enterprises
  • Large Enterprises

 

North America Cloud Communication Platform Market – by Vertical

 

  • BFSI
  • IT and Telecommunication
  • Retail
  • Government
  • Education
  • Others

 

Company Profiles

  • CallFire
  • Avaya Inc.
  • Cisco Systems, Inc.
  • NETFORTRIS
  • PLIVO INC
  • TELESTAX, INC
  • TWILIO INC
  • VONAGE
  • WEST IP COMMUNICATIONS, INC
  • 8X8, INC.

TABLE OF CONTENTS

1.           Introduction

1.1         Study Scope

1.2         The Insight Partners Research Report Guidance

1.3         Market Segmentation

2.           Key Takeaways

3.           Research Methodology

3.1         Coverage

3.2         Secondary Research

3.3         Primary Research

4.           Cloud Communication Platform Market Landscape

4.1         Market Overview

4.2         PEST Analysis

4.2.1        North America

4.3         Ecosystem Analysis

4.4         Expert Opinions

5.           Cloud Communication Platform Market – Key Industry Dynamics

5.1         Drivers

5.1.1        Growing Trend of Bring Your Own Device

5.1.2        Cost-Effectiveness of Cloud Communication Platform Solutions

5.2         Market Restraints

5.2.1        Security and Privacy Concerns

5.3         Market Opportunities

5.3.1        Growth of BPO Sector and Growing Preference for Cloud-Based Solutions

5.4         Future Trends

5.4.1        Rise of IoT Platform

5.5         Impact Analysis of Drivers and Restraints

6.           Cloud Communication Platform Market – North America Market Analysis

6.1         Cloud Communication Platform Market –Revenue, and Forecast to 2027 (US$ Million)

7.           North America Cloud Communication Platform Market Analysis – By Solution

7.1         Overview

7.2         North America Cloud Communication Platform Market, By Solution (2019 and 2027)

7.3         Unified Communication and Collaboration (UCC/UCaaS)

7.3.1        Overview

7.3.2        Unified Communication and Collaboration (UCC/UCaaS): Cloud Communication Platform Market – Revenue and Forecast to 2027  (US$ Million)

7.4         Web Real-Time Communication (WebRTC)

7.4.1        Overview

7.4.2        Web Real-Time Communication (WebRTC): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.5         Interactive Voice Response (IVR)

7.5.1        Overview

7.5.2        Interactive Voice Response (IVR): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.6         Voice Over Internet Protocol (VoIP)

7.6.1        Overview

7.6.2        Voice Over Internet Protocol (VOIP): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

7.7         Application Programming Interface (API)

7.7.1        Overview

7.7.2        Application Programming Interface (API): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.           North America Cloud Communication Platform Market Analysis – By Service

8.1         Overview

8.2         North America Cloud Communication Platform Market, By Service (2019 and 2027)

8.3         Training and Consulting

8.3.1        Overview

8.3.2        Training and Consulting: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.4         Support and Maintenance

8.4.1        Overview

8.4.2        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

8.5         Managed Service

8.5.1        Overview

8.5.2        Managed Service: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.           Cloud Communication Platform Market Analysis – By Enterprise Size

9.1         Overview

9.2         Cloud Communication Platform Market, By Enterprise Size (2019 and 2027)

9.3         Large Enterprise

9.3.1        Overview

9.3.2        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

9.4         SMEs

9.4.1        Overview

9.4.2        SMEs: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.        Cloud Communication Platform Market Analysis – By Vertical

10.1      Overview

10.2      Cloud Communication Platform Market, By Vertical (2019 and 2027)

10.3      BFSI

10.3.1     Overview

10.3.2     BFSI: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.4      Healthcare

10.4.1     Overview

10.4.2     Healthcare: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.5      IT and Telecommunication

10.5.1     Overview

10.5.2     IT and Telecommunication: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.6      Government

10.6.1     Overview

10.6.2     Government: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.7      Retail

10.7.1     Overview

10.7.2     Retail: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.8      Education

10.8.1     Overview

10.8.2     Education: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

10.9      Others

10.9.1     Overview

10.9.2     Others: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

11.        North America Cloud Communication Platform Market – Country Analysis

11.1      North America: Cloud Communication platform Market

11.1.1     North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.2     North America: Cloud Communication platform Market, By Solution

11.1.3     North America: Cloud Communication platform Market, By Services

11.1.4     North America: Cloud Communication platform Market, By Organization size

11.1.5     North America: Cloud Communication platform Market, By Vertical

11.1.7     North America: Cloud Communication platform Market, By Country

11.1.7.1       US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.1.1       US: Cloud Communication platform Market, by Solution

11.1.7.1.2       US: Cloud Communication platform Market, by Services

11.1.7.1.3       US: Cloud Communication platform Market, by Organization Size

11.1.7.1.4       US: Cloud Communication platform Market, by Vertical

11.1.7.2       Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.2.1       Canada: Cloud Communication platform Market, by Solution

11.1.7.2.2       Canada: Cloud Communication platform Market, by Services

11.1.7.2.3       Canada: Cloud Communication platform Market, by Organization Size

11.1.7.2.4       Canada: Cloud Communication platform Market, by Vertical

11.1.7.3       Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

11.1.7.3.1       Mexico: Cloud Communication platform Market, by Solution

11.1.7.3.2       Mexico: Cloud Communication platform Market, by Services

11.1.7.3.3       Mexico: Cloud Communication platform Market, by Organization Size

11.1.7.3.4       Mexico: Cloud Communication platform Market, by Vertical

12.        Impact of COVID-19 Pandemic On North America Cloud Communication platform Market

12.1      North America: Impact Assessment of COVID-19 Pandemic

13.        Industry Landscape

13.1      Overview

13.2      Market Initiative

13.3      Merger and Acquisition

13.4      New Development

14.        Company Profiles

14.1      Call Fire

14.1.1     Key Facts

14.1.2     Business Description

14.1.3     Products and Services

14.1.4     Financial Overview

14.1.5     SWOT Analysis

14.1.6     Key Developments

14.2      Avaya Inc.

14.2.1     Key Facts

14.2.2     Business Description

14.2.3     Products and Services

14.2.4     Financial Overview

14.2.5     SWOT Analysis

14.2.6     Key Developments

14.3      Cisco Systems, Inc.

14.3.1     Key Facts

14.3.2     Business Description

14.3.3     Products and Services

14.3.4     Financial Overview

14.3.5     SWOT Analysis

14.3.6     Key Developments

14.4      NETFORTRIS

14.4.1     Key Facts

14.4.2     Business Description

14.4.3     Products and Services

14.4.4     Financial Overview

14.4.5     SWOT Analysis

14.4.6     Key Developments

14.5      PLIVO INC

14.5.1     Key Facts

14.5.2     Business Description

14.5.3     Products and Services

14.5.4     Financial Overview

14.5.5     SWOT Analysis

14.5.6     Key Developments

14.6      TELESTAX, INC

14.6.1     Key Facts

14.6.2     Business Description

14.6.3     Products and Services

14.6.4     Financial Overview

14.6.5     SWOT Analysis

14.6.6     Key Developments

14.7      TWILIO INC

14.7.1     Key Facts

14.7.2     Business Description

14.7.3     Products and Services

14.7.4     Financial Overview

14.7.5     SWOT Analysis

14.7.6     Key Developments

14.8      VONAGE

14.8.1     Key Facts

14.8.2     Business Description

14.8.3     Products and Services

14.8.4     Financial Overview

14.8.5     SWOT Analysis

14.8.6     Key Developments

14.9      WEST IP COMMUNICATIONS, INC

14.9.1     Key Facts

14.9.2     Business Description

14.9.3     Products and Services

14.9.4     Financial Overview

14.9.5     SWOT Analysis

14.9.6     Key Developments

14.10   8X8, INC.

14.10.1  Key Facts

14.10.2  Business Description

14.10.3  Products and Services

14.10.4  Financial Overview

14.10.5  SWOT Analysis

14.10.6  Key Developments

15.        Appendix

15.1      About The Insight Partners

              15.2      Glossary of Terms

LIST OF TABLES

Table 1.             North America Cloud Communication Platform Market, by Region – Revenue and Forecast to 2027 (USD Million)

Table 2.             North America Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 3.             North America Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 4.             North America Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 5.             North America Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 6.             North America Cloud Communication Platform Market, by Country – Revenue and Forecast to 2027 (USD Million)

Table 7.             US Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 8.             US Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 9.             US Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 10.          US Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 11.          Canada Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 12.          Canada Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million)

Table 13.          Canada Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million)

Table 14.          Canada Cloud Communication Platform Market, by Vertical – Revenue and Forecast to 2027 (USD Million)

Table 15.          Mexico Cloud Communication Platform Market, by Solution – Revenue and Forecast to 2027 (USD Million)

Table 16.          Mexico Cloud Communication Platform Market, by Services – Revenue and Forecast to 2027 (USD Million )

Table 17.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 18.          Mexico Cloud Communication Platform Market, by Organization Size – Revenue and Forecast to 2027 (USD Million )

Table 19.          Glossary of Term: Cloud Communication platform Market

LIST OF FIGURES

Figure 1.           Cloud Communication platform Market Segmentation

Figure 2.           Cloud Communication platform Market Segmentation – By Country

Figure 3.           North America Cloud Communication platform Market Overview

Figure 4.           UCaaS segment is expected to dominate the market, by Solution

Figure 5.           Managed Services to witness high CAGR during the forecast period

Figure 6.           Large Enterprises is expected to dominate the market during the forecast period

Figure 7.           BFSI is expected to dominate the market during the forecast period

Figure 8.           North America PEST Analysis

Figure 9.           Cloud Communication platform Market, Ecosystem

Figure 10.        Cloud Communication platform Market Impact Analysis of Drivers and Restraints

Figure 11.        Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 12.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 13.        Solution: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 14.        Web Real-Time Communication (WebRTC): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 15.        Interactive Voice Response (IVR): Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 16.        Voice Over Internet Protocol (VOIP):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 17.        Application Programming Interface (API):: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 18.        Cloud Communication Platform Market Revenue Share, by Solution (2019 and 2027)

Figure 19.        Training and Consulting: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 20.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 21.        Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 22.        Cloud Communication Platform Market Revenue Share, by Enterprise Size (2019 and 2027)

Figure 23.        Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 24.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 25.        Cloud Communication platform Market Revenue Share, by Network Type (2019 and 2027)

Figure 26.        BFSI: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 27.        SMEs: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 28.        IT and Telecommunication:: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 29.        Government: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 30.        Retail: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 31.        Education: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 32.        Others: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 33.        North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 34.        North America Cloud Communication platform Market Revenue Share, By Solution (2019 and 2027)

Figure 35.        North America Cloud Communication platform Market Revenue Share, By Services (2019 and 2027)

Figure 36.        North America Cloud Communication platform Market Revenue Share, By Enterprise size (2019 and 2027)

Figure 37.        North America Cloud Communication platform Market Revenue Share, By Vertical (2019 and 2027)

Figure 38.        North America Cloud Communication platform Market Revenue Share, By Country (2019 and 2027)

Figure 39.        US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 40.        Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 41.        Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)

Figure 42.        Impact of COVID-19 Pandemic in North American Country

 




List of Companies

  1. CallFire
  2. Avaya Inc.
  3. Cisco Systems, Inc.
  4. NETFORTRIS
  5. PLIVO INC
  6. TELESTAX, INC
  7. TWILIO INC
  8. VONAGE
  9. WEST IP COMMUNICATIONS, INC
  10. 8X8, INC.

 

  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the North America cloud communication platform market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in North America cloud communication platform market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution 
TIPRE00018204
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