Predictive Dialer Software Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Deployment (On premise, Cloud); Enterprise Size (SME, Large enterprise) and Geography

Report Code: TIPRE00018415 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Covid
MARKET INTRODUCTION

Predictive dialer software is a solution which optimizes group functions by automating a sets of voice calls of particular list of numbers and transfer to people who answer to onhand agents. The predictive dialer software is an outbound calling system, which uses call metrics to predict at what particular time the operator will be available to make the next call. Also, the predictive dialer software can make multiple calls at the same time. The predictive dialer software is designed to make right number phone calls at the right time to maximize agent utilization.

MARKET DYNAMICS

Owing to the increasing inclination for optimizing the overall utilization of agents to maximize leads the predictive dialer market is experiencing a growth. However, inability to detect answering machines and possible predictive algorithm failure is hampering the growth of the market. Meanwhile, growing deployment of contact centers across the globe to improve the customer service is projected to propel the adoption of predictive dialer software market in forth coming future.

MARKET SCOPE

The "Predictive dialer software Market Analysis to 2027" is a specialized and in-depth study of the technology, media, and telecommunication with a special focus on the global market trend analysis. The report aims to provide an overview of predictive dialer software market with detailed market segmentation by deployment, organization size and geography. The global predictive dialer software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading predictive dialer software market players and offers key trends and opportunities in the predictive dialer software market.

MARKET SEGMENTATION

The global predictive dialer software market is segmented on the basis of deployment and organization size. On the basis of deployment, the market is segmented as on premise and cloud based. On the basis of organization size, the market is segmented as SME and large enterprise.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global predictive dialer software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The predictive dialer software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting predictive dialer software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the predictive dialer software market in these regions.



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MARKET PLAYERS


The reports cover key developments in the predictive dialer software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from predictive dialer software market are anticipated to lucrative growth opportunities in the future with the rising demand for aircraft brakes market. Below mentioned is the list of few companies engaged in the aircraft brakes market.

The report also includes the profiles of key predictive dialer software market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •  Bright Pattern
  •  CallTools
  •  CallTrackingMetrics
  •  CloudTalk
  •  Connect First
  •  Five9
  •  Gaglers
  •  JustCall
  •  Talkdesk
  •  Vicidial Group

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Predictive Dialer Software Market - By Deployment
1.3.2 Predictive Dialer Software Market - By Enterprise Size
1.3.3 Predictive Dialer Software Market - By Region
1.3.3.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. PREDICTIVE DIALER SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. PREDICTIVE DIALER SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. PREDICTIVE DIALER SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. PREDICTIVE DIALER SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. PREDICTIVE DIALER SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. PREDICTIVE DIALER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT
7.1. OVERVIEW
7.2. DEPLOYMENT MARKET FORECASTS AND ANALYSIS
7.3. ON PREMISE
7.3.1. Overview
7.3.2. On premise Market Forecast and Analysis
7.4. CLOUD
7.4.1. Overview
7.4.2. Cloud Market Forecast and Analysis
8. PREDICTIVE DIALER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SME
8.3.1. Overview
8.3.2. SME Market Forecast and Analysis
8.4. LARGE ENTERPRISE
8.4.1. Overview
8.4.2. Large enterprise Market Forecast and Analysis

9. PREDICTIVE DIALER SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Predictive Dialer Software Market Overview
9.1.2 North America Predictive Dialer Software Market Forecasts and Analysis
9.1.3 North America Predictive Dialer Software Market Forecasts and Analysis - By Deployment
9.1.4 North America Predictive Dialer Software Market Forecasts and Analysis - By Enterprise Size
9.1.5 North America Predictive Dialer Software Market Forecasts and Analysis - By Countries
9.1.5.1 United States Predictive Dialer Software Market
9.1.5.1.1 United States Predictive Dialer Software Market by Deployment
9.1.5.1.2 United States Predictive Dialer Software Market by Enterprise Size
9.1.5.2 Canada Predictive Dialer Software Market
9.1.5.2.1 Canada Predictive Dialer Software Market by Deployment
9.1.5.2.2 Canada Predictive Dialer Software Market by Enterprise Size
9.1.5.3 Mexico Predictive Dialer Software Market
9.1.5.3.1 Mexico Predictive Dialer Software Market by Deployment
9.1.5.3.2 Mexico Predictive Dialer Software Market by Enterprise Size
9.2. EUROPE
9.2.1 Europe Predictive Dialer Software Market Overview
9.2.2 Europe Predictive Dialer Software Market Forecasts and Analysis
9.2.3 Europe Predictive Dialer Software Market Forecasts and Analysis - By Deployment
9.2.4 Europe Predictive Dialer Software Market Forecasts and Analysis - By Enterprise Size
9.2.5 Europe Predictive Dialer Software Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Predictive Dialer Software Market
9.2.5.1.1 Germany Predictive Dialer Software Market by Deployment
9.2.5.1.2 Germany Predictive Dialer Software Market by Enterprise Size
9.2.5.2 France Predictive Dialer Software Market
9.2.5.2.1 France Predictive Dialer Software Market by Deployment
9.2.5.2.2 France Predictive Dialer Software Market by Enterprise Size
9.2.5.3 Italy Predictive Dialer Software Market
9.2.5.3.1 Italy Predictive Dialer Software Market by Deployment
9.2.5.3.2 Italy Predictive Dialer Software Market by Enterprise Size
9.2.5.4 United Kingdom Predictive Dialer Software Market
9.2.5.4.1 United Kingdom Predictive Dialer Software Market by Deployment
9.2.5.4.2 United Kingdom Predictive Dialer Software Market by Enterprise Size
9.2.5.5 Russia Predictive Dialer Software Market
9.2.5.5.1 Russia Predictive Dialer Software Market by Deployment
9.2.5.5.2 Russia Predictive Dialer Software Market by Enterprise Size
9.2.5.6 Rest of Europe Predictive Dialer Software Market
9.2.5.6.1 Rest of Europe Predictive Dialer Software Market by Deployment
9.2.5.6.2 Rest of Europe Predictive Dialer Software Market by Enterprise Size
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Predictive Dialer Software Market Overview
9.3.2 Asia-Pacific Predictive Dialer Software Market Forecasts and Analysis
9.3.3 Asia-Pacific Predictive Dialer Software Market Forecasts and Analysis - By Deployment
9.3.4 Asia-Pacific Predictive Dialer Software Market Forecasts and Analysis - By Enterprise Size
9.3.5 Asia-Pacific Predictive Dialer Software Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Predictive Dialer Software Market
9.3.5.1.1 Australia Predictive Dialer Software Market by Deployment
9.3.5.1.2 Australia Predictive Dialer Software Market by Enterprise Size
9.3.5.2 China Predictive Dialer Software Market
9.3.5.2.1 China Predictive Dialer Software Market by Deployment
9.3.5.2.2 China Predictive Dialer Software Market by Enterprise Size
9.3.5.3 India Predictive Dialer Software Market
9.3.5.3.1 India Predictive Dialer Software Market by Deployment
9.3.5.3.2 India Predictive Dialer Software Market by Enterprise Size
9.3.5.4 Japan Predictive Dialer Software Market
9.3.5.4.1 Japan Predictive Dialer Software Market by Deployment
9.3.5.4.2 Japan Predictive Dialer Software Market by Enterprise Size
9.3.5.5 South Korea Predictive Dialer Software Market
9.3.5.5.1 South Korea Predictive Dialer Software Market by Deployment
9.3.5.5.2 South Korea Predictive Dialer Software Market by Enterprise Size
9.3.5.6 Rest of Asia-Pacific Predictive Dialer Software Market
9.3.5.6.1 Rest of Asia-Pacific Predictive Dialer Software Market by Deployment
9.3.5.6.2 Rest of Asia-Pacific Predictive Dialer Software Market by Enterprise Size
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Predictive Dialer Software Market Overview
9.4.2 Middle East and Africa Predictive Dialer Software Market Forecasts and Analysis
9.4.3 Middle East and Africa Predictive Dialer Software Market Forecasts and Analysis - By Deployment
9.4.4 Middle East and Africa Predictive Dialer Software Market Forecasts and Analysis - By Enterprise Size
9.4.5 Middle East and Africa Predictive Dialer Software Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Predictive Dialer Software Market
9.4.5.1.1 South Africa Predictive Dialer Software Market by Deployment
9.4.5.1.2 South Africa Predictive Dialer Software Market by Enterprise Size
9.4.5.2 Saudi Arabia Predictive Dialer Software Market
9.4.5.2.1 Saudi Arabia Predictive Dialer Software Market by Deployment
9.4.5.2.2 Saudi Arabia Predictive Dialer Software Market by Enterprise Size
9.4.5.3 U.A.E Predictive Dialer Software Market
9.4.5.3.1 U.A.E Predictive Dialer Software Market by Deployment
9.4.5.3.2 U.A.E Predictive Dialer Software Market by Enterprise Size
9.4.5.4 Rest of Middle East and Africa Predictive Dialer Software Market
9.4.5.4.1 Rest of Middle East and Africa Predictive Dialer Software Market by Deployment
9.4.5.4.2 Rest of Middle East and Africa Predictive Dialer Software Market by Enterprise Size
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Predictive Dialer Software Market Overview
9.5.2 South and Central America Predictive Dialer Software Market Forecasts and Analysis
9.5.3 South and Central America Predictive Dialer Software Market Forecasts and Analysis - By Deployment
9.5.4 South and Central America Predictive Dialer Software Market Forecasts and Analysis - By Enterprise Size
9.5.5 South and Central America Predictive Dialer Software Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Predictive Dialer Software Market
9.5.5.1.1 Brazil Predictive Dialer Software Market by Deployment
9.5.5.1.2 Brazil Predictive Dialer Software Market by Enterprise Size
9.5.5.2 Argentina Predictive Dialer Software Market
9.5.5.2.1 Argentina Predictive Dialer Software Market by Deployment
9.5.5.2.2 Argentina Predictive Dialer Software Market by Enterprise Size
9.5.5.3 Rest of South and Central America Predictive Dialer Software Market
9.5.5.3.1 Rest of South and Central America Predictive Dialer Software Market by Deployment
9.5.5.3.2 Rest of South and Central America Predictive Dialer Software Market by Enterprise Size

10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

11. PREDICTIVE DIALER SOFTWARE MARKET, KEY COMPANY PROFILES
11.1. BRIGHT PATTERN
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. CALLTOOLS
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. CALLTRACKINGMETRICS
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. CLOUDTALK
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. CONNECT FIRST
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. FIVE9
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. GAGLERS
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. JUSTCALL
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. TALKDESK
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. VICIDIAL GROUP
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments

12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies

1. Bright Pattern
2. CallTools
3. CallTrackingMetrics
4. CloudTalk
5. Connect First
6. Five9
7. Gaglers
8. JustCall
9. Talkdesk
10. Vicidial Group
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