Ride-Hailing Service Market Forecast to 2028 | Trends & Growth

Ride-Hailing Service Market Forecast to 2028 - Covid-19 Impact and Global Analysis - by Service Type (E-hailing, Car Rental); Vehicle Type (Two and Three Wheeler, Four Wheeler, Others); End-user (Commercial, Personal) and Geography

Publication Month : Nov 2021

  • Report Code : TIPRE00004789
  • Category : Automotive and Transportation
  • Status : Published
  • No. of Pages : 203
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The Ride-Hailing Service Market is expected to grow from US$ 48,922.78 million in 2021 to US$ 98,745.11 million by 2028; it is estimated to grow at a CAGR of 10.6% from 2021 to 2028.

Ride-hailing service enables passengers to hail a vehicle using online platforms such as Grab, Lyft, Uber, and Ola. It is one of the most convenient modes of transportation because it offers door-to-door service. Furthermore, when requesting a ride, the passenger and driver's information is communicated, making this service safer than typical taxi services. The rising vehicle and fuel expenses, favorable government policies, a flourishing tourism sector, and increasing penetration of digitization platforms are driving the global ride-hailing service market. Various service providers, such as Ola, Uber, Lyft, and others, have enabled multiple improvements, such as vehicle monitoring, feedback, and rating systems, to assure passenger safety and comfort, hence strengthening the ride-hailing service market's growth. Furthermore, the market demand has been spurred by an increased desire among office commuters for carpool and bike-sharing programmes, which minimize urban traffic congestion. For instance, Shouqi Limousine and Chauffeur collaborated with Alibaba Cloud, utilizing innovative advantages to create a new 5G Internet of Vehicle business ecosystem. Shouqi Limousine and Chauffeur has launched a pilot project with Alibaba Cloud to investigate 5G edge computing for online ride-hailing mobile services. The project will jointly research the use and growth of edge computing in transportation under 5G, as well as promote the development and upgrade of the public transportation industry, by leading the new era of intelligent transportation

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Ride-Hailing Service Market: Strategic Insights

Market Size Value inUS$ 48,922.78 million in 2021
Market Size Value byUS$ 98,745.11 million by 2028
Growth rateCAGR of 10.6% from 2021 to 2028
Forecast Period2021-2028
Base Year2021
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Impact of COVID-19 Pandemic on Ride-Hailing Service Market

Since, COVID-19 kicked off in Wuhan, China, in December 2019 and has quickly expanded around the world since then. In terms of confirmed cases and reported deaths, the United States, India, Brazil, Russia, France, the United Kingdom, Turkey, Italy, and Spain are among the worst impacted countries. Due to lockdowns, travel bans, and business shutdowns, the COVID-19 has had a negative impact on economies and industries in a number of countries. In 2020, major corporations such as Uber, Lyft, and others reported a dramatic drop in revenue. In 2020, these organizations reported a significant drop in gross bookings compared to the previous year. However, many countries have already begun to relax COVID-19 rules, allowing for the movement of e-hailing vehicles. For example, in June 2021, e-hailing vehicles and taxis on the Malaysian Peninsula were permitted to operate between states and districts.

Lucrative Regions for Ride-Hailing Service Providers

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Ride-Hailing Service Market Insights

Rise in Trend of On-Demand Transportation Services

Taxis, passenger vehicles, and charter cars are examples of on-demand services, which provide real-time feedback, vehicle tracking, and rating for service experience providing to end clients. Ride-hailing services ensure that clients can reliably identify vehicles and track their journeys while also providing safety to the occupants, which is projected to boost market expansion significantly. Abundant availability of cars and comparison of fare with correspondents facilitated by many mobile applications further drive the growth of the market. For instance, Migo, a Seattle-based search engine for on-demand ride services, launched a smartphone application in August 2017 that allowed users to compare the locations and rates of nearby taxis, car-sharing, and ride-hailing providers on a single platform. Furthermore, artificial intelligence (AI) is used to efficiently coordinate and operate on-demand transportation systems. It provides passengers with traffic-related information in order to improve driver cooperation. As a result, the market has a more favorable outlook. Increased tourism activities throughout the world, an increase in the working-class population, a rising trend of road trips, and modernization in the automobile sector are all expected to fuel ride-hailing service market expansion.

End User-Based Market Insights

The corporate ridesharing revolution is making major inroads all over the world, and it’s changing the way businesses and commuters think about transportation. As a rising number of firms make ridesharing an official component of their commuting policy, demand for the mode of transportation has surged. Corporate ridesharing initiatives also boost employee resilience and attendance by allowing commuters to break free from their reliance on personal vehicles. Businesses can cut down on the number of days lost due to things like bad weather, transit strikes, and mechanical breakdowns, potentially saving tens of thousands of dollars in lost productivity each year. For example, in April 2019, Toyota Motor Corporation (Toyota), SoftBank Vision Fund (SVF), and DENSO Corporation announced a $1 billion investment in Uber Technologies Inc.'s Advanced Technologies Group (Uber ATG). Toyota and DENSO jointly invested $667 million, while SVF contributed $333 million, bringing the total value of Uber ATG to $7.25 billion. Furthermore, in September 2021, ride-hailing platform Uber India established a cooperative shuttle service to assist cooperative employees in safely and economically getting to and from work. Delhi, Kolkata, Hyderabad, Chennai, Pune, Mumbai, and Bengaluru are among the cities where the service is offered.

Ride-Hailing Service Market, by End User – 2020 and 2028 (%)

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Note: The outer circle represents market size for 2028, and the inner circle represents market size for 2020.

Players operating in the Ride-Hailing Service Market adopt strategies such as mergers, acquisitions, and market initiatives to maintain their positions in the market. A few developments by key players are listed below:

  • In 2021, zTrip has placed an order for the DVM-250 in-car video event recorder, new asset tracking unit (ATU), and video management platform, FleetVu Manager to Digital Ally, Inc. The aforementioned ordered products will enhance passenger and driver safety.
  • In 2020, to drive improved hygiene standards, ANI Technologies Pvt. Ltd. (Ola) announced a partnership with Marico, one of India's leading consumer products companies. Marico's Travel Protect from Ola's new 'Protect' surface disinfection sprays will be provided to its driver partners, and will be used to clean widely used areas such as seats, interior panels, handles, and other vehicle surfaces before each trip.

The global Ride-Hailing Service Market has been segmented as follows:

Ride-Hailing Service Market – by Service Type

  • E-hailing
  • Car Sharing
  • Car Rental
  • Station-based Mobility

Ride-Hailing Service Market – by Vehicle Type

  • Two-Wheeler
  • Three-Wheeler
  • Four-Wheeler
  • Others

Ride-Hailing Service Market – by Location

  • Urban
  • Rural

Ride-Hailing Service Market – by End User

  • Institutional
  • Personal

Ride-Hailing Service Market – by Geography

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Italy
    • UK
    • Russia
    • Rest of Europe
  • Asia Pacific (APAC)
    • Australia
    • China
    • India
    • Japan
    • South Korea
    • Rest of APAC
  • Middle East and Africa (MEA)
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of MEA
  • South America (SAM)
    • Brazil
    • Argentina
    • Rest of SAM

Company Profiles

  • ANI Technologies Pvt. Ltd.
  • Daimler AG;
  • Delphi Technologies Plc
  • DiDi Global Inc.
  • Gett
  • Grab Holdings Inc.
  • Lyft, Inc.
  • Uber Technologies Inc.
  • zTrip,
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Service Type, Vehicle Type, Location, End-User

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions

What are key driving factors behind Ride-Hailing Service market growth?

Finance, fuel, upkeep, registration/taxes, and maintenance & repair, as well as depreciation, all contribute to the cost of owning a car. The expense of owning a vehicle rises year after year. The depreciation accounts for 43% of the total ownership cost, according to the American Automobile Association (AAA), however the other costs, such as maintenance and gasoline, account for 25%. Fuel prices and maintenance expenses have risen dramatically in recent years, and the trend is expected to continue without any decline. Owning a car has become more of a liability than an asset as cities become increasingly congested with people and cars. As the millennial generation has little to no interest in owning a car, the percentage of people aged 18 to 35 who own a car has decreased over time. Other factors contributing to the fall in car ownership include poor public transportation connectivity in major cities and the growing popularity of internet shopping, among others. Though car ownership increased during the pandemic, it is anticipated to decline after 2021, returning to pre-pandemic levels. As a result, ride-hailing service providers can profit from these demographics, as the new tech-savvy generation is one of the most active users of these services.

What are key market opportunities for Ride-Hailing Service market?

Autonomous vehicles are still in the early stages of development. Many OEMs have working prototypes that are being tested in various parts of the world. Many businesses are vying to be the first to market with a completely autonomous vehicle. Lyft, Ford, Uber, Honda, Toyota, and Tesla are among them. Waymo, Alphabet's autonomous vehicle business, has started testing trip pricing with its early users as it gets closer to launching its commercial ride-hailing service in Phoenix this year. The rapid economic growth assures a steady stream of development, from transportation infrastructure to smart city development. Many countries, including Mexico, Canada, and the United States, are building digital infrastructure to enable communication between automobiles and infrastructures in order to collect crucial information, reducing traffic congestion and improving road safety. The autonomous vehicle market is predicted to be fueled by an increase in the construction of smart cities. Considering the factors, the development of autonomous vehicles will drive the ride-hailing service market in the next 6–7 years.

Which service type is expected to dominate the market in the forecast period?

Based on service type, the global Ride-Hailing Service market is segmented into E-hailing, Car Sharing, Car Rental, and Station-based Mobility. The Ride-Hailing Service market was dominated by the E-hailing segment in 2020.

Which region has dominated the Ride-Hailing Service market in 2020?

Asia Pacific dominated the Ride-Hailing Service market in 2020 with a share of 38.58% and is expected to continue its dominance by 2028. North America is the second-largest contributor to the global Ride-Hailing Service market in 2020, followed by Europe.

Which are the major companies operating in the Ride-Hailing Service market?

The major companies in Ride-Hailing Service market are ANI Technologies Pvt. Ltd.; Daimler AG; Delphi Technologies Plc; DiDi Global Inc.; Gett Grab Holdings Inc.; Lyft, Inc.; TUKTUK RIDE; Uber Technologies Inc.; and zTrip.

Which are the major end users for Ride-Hailing Service?

The major end users in Ride-Hailing Service includes Institutional, and Personal. In terms of market share, the market was dominated by the Institutional segment in 2020.

The List of Companies - Ride-Hailing Service Market

  1. ANI Technologies Pvt. Ltd.
  2. Daimler AG;
  3. Delphi Technologies Plc
  4. DiDi Global Inc.
  5. Gett
  6. Grab Holdings Inc.
  7. Lyft, Inc.
  9. Uber Technologies Inc.
  10. zTripa

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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