The demand for AI in the contact centers is probably going to increase because of growth in demand for enhanced customer support service in call centers, exponentially developing volume of information, expanding customer commitment through numerous platforms, for example, website, social media, email, and developing utilization of AI-empowered chatbots to oversee work activities productively and viably. Additionally, AI frameworks prefill the data in the ticketing instrument during recording a ticket based on the previous memory. Hence, the function of AI is incredibly demanding in the contact center field.
MARKET DYNAMICS
The rising preference for Artificial Intelligence (AI)-based solutions to offer enhanced customer support services is expected to drive the market growth. Moreover, the rising volumes of data being generated by organizations and the growing adoption of AI-powered chatbots to manage work operations efficiently and effectively are some of the leading factors that bode well for the growth of the market.
MARKET SCOPE
The Global Contact Center Intelligence Market Analysis to 2031 is a specialized and in-depth study of the contact center intelligence market with a special focus on the global market trend analysis. The report aims to provide an overview of contact center intelligence market with detailed market segmentation by solution, technology, deployment, enterprise size, end use. The global contact center intelligence market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center intelligence market player and offers key trends and opportunities in the contact center intelligence market.
MARKET SEGMENTATION
The global contact center intelligence market is segmented on the basis of solution, technology, deployment, enterprise size, end use. On the basis of solution, market is segmented as chatbot, intelligent virtual assistant (IVA), intelligent interactive voice response (IVR) system. On the basis of technology, market is segmented as natural language processing, machine learning, automatic speech recognition, computer vision, video recognition. On the basis of deployment, market is segmented as hosted, on-premise. On the basis of enterprise size, market is segmented as large enterprises, small and medium enterprises. On the basis of end use, market is segmented as BFSI, consumer goods and retail, government, healthcare, it and telecom, travel and hospitality, others
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center intelligence market based on various segments. It also provides market size and forecast estimates from year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center intelligence market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting contact center intelligence market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center intelligence market in these regions.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center intelligence market based on various segments. It also provides market size and forecast estimates from year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center intelligence market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting contact center intelligence market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center intelligence market in these regions.
MARKET PLAYERS
The reports cover key developments in the contact center intelligence market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from contact center intelligence market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center intelligence market. Below mentioned is the list of few companies engaged in the contact center intelligence market.
The report also includes the profiles of key contact center intelligence market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Amazon Web Services Inc.
- Artificial Solutions International AB
- Avaya Inc.
- Google Inc.
- IBM Corporation
- Microsoft Corporation
- Nuance Communications, Inc.
- Oracle Corporation
- SAP SE
- Zendesk, Inc.
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Contact Center Intelligence Market - By Solution
1.3.2Contact Center Intelligence Market - By Technology
1.3.3Contact Center Intelligence Market - By Deployment
1.3.4Contact Center Intelligence Market - By Enterprise Size
1.3.5Contact Center Intelligence Market - By End Use
1.3.6Contact Center Intelligence Market - By Region
1.3.6.1By Country
2.KEY TAKEAWAYS
3.RESEARCH METHODOLOGY
4.CONTACT CENTER INTELLIGENCE MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.CONTACT CENTER INTELLIGENCE MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6.CONTACT CENTER INTELLIGENCE MARKET - GLOBAL MARKET ANALYSIS
6.1.CONTACT CENTER INTELLIGENCE - GLOBAL MARKET OVERVIEW
6.2.CONTACT CENTER INTELLIGENCE - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE
7.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2028 " SOLUTION
7.1.OVERVIEW
7.2.SOLUTION MARKET FORECASTS AND ANALYSIS
7.3.CHATBOT
7.3.1.Overview
7.3.2.Chatbot Market Forecast and Analysis
7.4.INTELLIGENT VIRTUAL ASSISTANT (IVA)
7.4.1.Overview
7.4.2.Intelligent Virtual Assistant (IVA) Market Forecast and Analysis
7.5.INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
7.5.1.Overview
7.5.2.Intelligent Interactive Voice Response (IVR) System Market Forecast and Analysis
8.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2028 " TECHNOLOGY
8.1.OVERVIEW
8.2.TECHNOLOGY MARKET FORECASTS AND ANALYSIS
8.3.NATURAL LANGUAGE PROCESSING
8.3.1.Overview
8.3.2.Natural Language Processing Market Forecast and Analysis
8.4.MACHINE LEARNING
8.4.1.Overview
8.4.2.Machine Learning Market Forecast and Analysis
8.5.AUTOMATIC SPEECH RECOGNITION
8.5.1.Overview
8.5.2.Automatic Speech Recognition Market Forecast and Analysis
8.6.COMPUTER VISION
8.6.1.Overview
8.6.2.Computer Vision Market Forecast and Analysis
8.7.VIDEO RECOGNITION
8.7.1.Overview
8.7.2.Video Recognition Market Forecast and Analysis
9.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2028 " DEPLOYMENT
9.1.OVERVIEW
9.2.DEPLOYMENT MARKET FORECASTS AND ANALYSIS
9.3.HOSTED
9.3.1.Overview
9.3.2.Hosted Market Forecast and Analysis
9.4.ON-PREMISE
9.4.1.Overview
9.4.2.On-premise Market Forecast and Analysis
10.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2028 " ENTERPRISE SIZE
10.1.OVERVIEW
10.2.ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
10.3.LARGE ENTERPRISES
10.3.1.Overview
10.3.2.Large Enterprises Market Forecast and Analysis
10.4.SMALL AND MEDIUM ENTERPRISES
10.4.1.Overview
10.4.2.Small and Medium Enterprises Market Forecast and Analysis
11.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2028 " END USE
11.1.OVERVIEW
11.2.END USE MARKET FORECASTS AND ANALYSIS
11.3.BFSI
11.3.1.Overview
11.3.2.BFSI Market Forecast and Analysis
11.4.CONSUMER GOODS AND RETAIL
11.4.1.Overview
11.4.2.Consumer Goods and Retail Market Forecast and Analysis
11.5.GOVERNMENT
11.5.1.Overview
11.5.2.Government Market Forecast and Analysis
11.6.HEALTHCARE
11.6.1.Overview
11.6.2.Healthcare Market Forecast and Analysis
11.7.IT AND TELECOM
11.7.1.Overview
11.7.2.IT and Telecom Market Forecast and Analysis
11.8.TRAVEL AND HOSPITALITY
11.8.1.Overview
11.8.2.Travel and Hospitality Market Forecast and Analysis
11.9.OTHERS
11.9.1.Overview
11.9.2.Others Market Forecast and Analysis
12.CONTACT CENTER INTELLIGENCE MARKET REVENUE AND FORECASTS TO 2028 " GEOGRAPHICAL ANALYSIS
12.1.NORTH AMERICA
12.1.1North America Contact Center Intelligence Market Overview
12.1.2North America Contact Center Intelligence Market Forecasts and Analysis
12.1.3North America Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.1.4North America Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.1.5North America Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.1.6North America Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.1.7North America Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.1.8North America Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.1.8.1United States Contact Center Intelligence Market
12.1.8.1.1United States Contact Center Intelligence Market by Solution
12.1.8.1.2United States Contact Center Intelligence Market by Technology
12.1.8.1.3United States Contact Center Intelligence Market by Deployment
12.1.8.1.4United States Contact Center Intelligence Market by Enterprise Size
12.1.8.1.5United States Contact Center Intelligence Market by End Use
12.1.8.2Canada Contact Center Intelligence Market
12.1.8.2.1Canada Contact Center Intelligence Market by Solution
12.1.8.2.2Canada Contact Center Intelligence Market by Technology
12.1.8.2.3Canada Contact Center Intelligence Market by Deployment
12.1.8.2.4Canada Contact Center Intelligence Market by Enterprise Size
12.1.8.2.5Canada Contact Center Intelligence Market by End Use
12.1.8.3Mexico Contact Center Intelligence Market
12.1.8.3.1Mexico Contact Center Intelligence Market by Solution
12.1.8.3.2Mexico Contact Center Intelligence Market by Technology
12.1.8.3.3Mexico Contact Center Intelligence Market by Deployment
12.1.8.3.4Mexico Contact Center Intelligence Market by Enterprise Size
12.1.8.3.5Mexico Contact Center Intelligence Market by End Use
12.2.EUROPE
12.2.1Europe Contact Center Intelligence Market Overview
12.2.2Europe Contact Center Intelligence Market Forecasts and Analysis
12.2.3Europe Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.2.4Europe Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.2.5Europe Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.2.6Europe Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.2.7Europe Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.2.8Europe Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.2.8.1Germany Contact Center Intelligence Market
12.2.8.1.1Germany Contact Center Intelligence Market by Solution
12.2.8.1.2Germany Contact Center Intelligence Market by Technology
12.2.8.1.3Germany Contact Center Intelligence Market by Deployment
12.2.8.1.4Germany Contact Center Intelligence Market by Enterprise Size
12.2.8.1.5Germany Contact Center Intelligence Market by End Use
12.2.8.2France Contact Center Intelligence Market
12.2.8.2.1France Contact Center Intelligence Market by Solution
12.2.8.2.2France Contact Center Intelligence Market by Technology
12.2.8.2.3France Contact Center Intelligence Market by Deployment
12.2.8.2.4France Contact Center Intelligence Market by Enterprise Size
12.2.8.2.5France Contact Center Intelligence Market by End Use
12.2.8.3Italy Contact Center Intelligence Market
12.2.8.3.1Italy Contact Center Intelligence Market by Solution
12.2.8.3.2Italy Contact Center Intelligence Market by Technology
12.2.8.3.3Italy Contact Center Intelligence Market by Deployment
12.2.8.3.4Italy Contact Center Intelligence Market by Enterprise Size
12.2.8.3.5Italy Contact Center Intelligence Market by End Use
12.2.8.4United Kingdom Contact Center Intelligence Market
12.2.8.4.1United Kingdom Contact Center Intelligence Market by Solution
12.2.8.4.2United Kingdom Contact Center Intelligence Market by Technology
12.2.8.4.3United Kingdom Contact Center Intelligence Market by Deployment
12.2.8.4.4United Kingdom Contact Center Intelligence Market by Enterprise Size
12.2.8.4.5United Kingdom Contact Center Intelligence Market by End Use
12.2.8.5Russia Contact Center Intelligence Market
12.2.8.5.1Russia Contact Center Intelligence Market by Solution
12.2.8.5.2Russia Contact Center Intelligence Market by Technology
12.2.8.5.3Russia Contact Center Intelligence Market by Deployment
12.2.8.5.4Russia Contact Center Intelligence Market by Enterprise Size
12.2.8.5.5Russia Contact Center Intelligence Market by End Use
12.2.8.6Rest of Europe Contact Center Intelligence Market
12.2.8.6.1Rest of Europe Contact Center Intelligence Market by Solution
12.2.8.6.2Rest of Europe Contact Center Intelligence Market by Technology
12.2.8.6.3Rest of Europe Contact Center Intelligence Market by Deployment
12.2.8.6.4Rest of Europe Contact Center Intelligence Market by Enterprise Size
12.2.8.6.5Rest of Europe Contact Center Intelligence Market by End Use
12.3.ASIA-PACIFIC
12.3.1Asia-Pacific Contact Center Intelligence Market Overview
12.3.2Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis
12.3.3Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.3.4Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.3.5Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.3.6Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.3.7Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.3.8Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.3.8.1Australia Contact Center Intelligence Market
12.3.8.1.1Australia Contact Center Intelligence Market by Solution
12.3.8.1.2Australia Contact Center Intelligence Market by Technology
12.3.8.1.3Australia Contact Center Intelligence Market by Deployment
12.3.8.1.4Australia Contact Center Intelligence Market by Enterprise Size
12.3.8.1.5Australia Contact Center Intelligence Market by End Use
12.3.8.2China Contact Center Intelligence Market
12.3.8.2.1China Contact Center Intelligence Market by Solution
12.3.8.2.2China Contact Center Intelligence Market by Technology
12.3.8.2.3China Contact Center Intelligence Market by Deployment
12.3.8.2.4China Contact Center Intelligence Market by Enterprise Size
12.3.8.2.5China Contact Center Intelligence Market by End Use
12.3.8.3India Contact Center Intelligence Market
12.3.8.3.1India Contact Center Intelligence Market by Solution
12.3.8.3.2India Contact Center Intelligence Market by Technology
12.3.8.3.3India Contact Center Intelligence Market by Deployment
12.3.8.3.4India Contact Center Intelligence Market by Enterprise Size
12.3.8.3.5India Contact Center Intelligence Market by End Use
12.3.8.4Japan Contact Center Intelligence Market
12.3.8.4.1Japan Contact Center Intelligence Market by Solution
12.3.8.4.2Japan Contact Center Intelligence Market by Technology
12.3.8.4.3Japan Contact Center Intelligence Market by Deployment
12.3.8.4.4Japan Contact Center Intelligence Market by Enterprise Size
12.3.8.4.5Japan Contact Center Intelligence Market by End Use
12.3.8.5South Korea Contact Center Intelligence Market
12.3.8.5.1South Korea Contact Center Intelligence Market by Solution
12.3.8.5.2South Korea Contact Center Intelligence Market by Technology
12.3.8.5.3South Korea Contact Center Intelligence Market by Deployment
12.3.8.5.4South Korea Contact Center Intelligence Market by Enterprise Size
12.3.8.5.5South Korea Contact Center Intelligence Market by End Use
12.3.8.6Rest of Asia-Pacific Contact Center Intelligence Market
12.3.8.6.1Rest of Asia-Pacific Contact Center Intelligence Market by Solution
12.3.8.6.2Rest of Asia-Pacific Contact Center Intelligence Market by Technology
12.3.8.6.3Rest of Asia-Pacific Contact Center Intelligence Market by Deployment
12.3.8.6.4Rest of Asia-Pacific Contact Center Intelligence Market by Enterprise Size
12.3.8.6.5Rest of Asia-Pacific Contact Center Intelligence Market by End Use
12.4.MIDDLE EAST AND AFRICA
12.4.1Middle East and Africa Contact Center Intelligence Market Overview
12.4.2Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis
12.4.3Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.4.4Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.4.5Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.4.6Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.4.7Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.4.8Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.4.8.1South Africa Contact Center Intelligence Market
12.4.8.1.1South Africa Contact Center Intelligence Market by Solution
12.4.8.1.2South Africa Contact Center Intelligence Market by Technology
12.4.8.1.3South Africa Contact Center Intelligence Market by Deployment
12.4.8.1.4South Africa Contact Center Intelligence Market by Enterprise Size
12.4.8.1.5South Africa Contact Center Intelligence Market by End Use
12.4.8.2Saudi Arabia Contact Center Intelligence Market
12.4.8.2.1Saudi Arabia Contact Center Intelligence Market by Solution
12.4.8.2.2Saudi Arabia Contact Center Intelligence Market by Technology
12.4.8.2.3Saudi Arabia Contact Center Intelligence Market by Deployment
12.4.8.2.4Saudi Arabia Contact Center Intelligence Market by Enterprise Size
12.4.8.2.5Saudi Arabia Contact Center Intelligence Market by End Use
12.4.8.3U.A.E Contact Center Intelligence Market
12.4.8.3.1U.A.E Contact Center Intelligence Market by Solution
12.4.8.3.2U.A.E Contact Center Intelligence Market by Technology
12.4.8.3.3U.A.E Contact Center Intelligence Market by Deployment
12.4.8.3.4U.A.E Contact Center Intelligence Market by Enterprise Size
12.4.8.3.5U.A.E Contact Center Intelligence Market by End Use
12.4.8.4Rest of Middle East and Africa Contact Center Intelligence Market
12.4.8.4.1Rest of Middle East and Africa Contact Center Intelligence Market by Solution
12.4.8.4.2Rest of Middle East and Africa Contact Center Intelligence Market by Technology
12.4.8.4.3Rest of Middle East and Africa Contact Center Intelligence Market by Deployment
12.4.8.4.4Rest of Middle East and Africa Contact Center Intelligence Market by Enterprise Size
12.4.8.4.5Rest of Middle East and Africa Contact Center Intelligence Market by End Use
12.5.SOUTH AND CENTRAL AMERICA
12.5.1South and Central America Contact Center Intelligence Market Overview
12.5.2South and Central America Contact Center Intelligence Market Forecasts and Analysis
12.5.3South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.5.4South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.5.5South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.5.6South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.5.7South and Central America Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.5.8South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.5.8.1Brazil Contact Center Intelligence Market
12.5.8.1.1Brazil Contact Center Intelligence Market by Solution
12.5.8.1.2Brazil Contact Center Intelligence Market by Technology
12.5.8.1.3Brazil Contact Center Intelligence Market by Deployment
12.5.8.1.4Brazil Contact Center Intelligence Market by Enterprise Size
12.5.8.1.5Brazil Contact Center Intelligence Market by End Use
12.5.8.2Argentina Contact Center Intelligence Market
12.5.8.2.1Argentina Contact Center Intelligence Market by Solution
12.5.8.2.2Argentina Contact Center Intelligence Market by Technology
12.5.8.2.3Argentina Contact Center Intelligence Market by Deployment
12.5.8.2.4Argentina Contact Center Intelligence Market by Enterprise Size
12.5.8.2.5Argentina Contact Center Intelligence Market by End Use
12.5.8.3Rest of South and Central America Contact Center Intelligence Market
12.5.8.3.1Rest of South and Central America Contact Center Intelligence Market by Solution
12.5.8.3.2Rest of South and Central America Contact Center Intelligence Market by Technology
12.5.8.3.3Rest of South and Central America Contact Center Intelligence Market by Deployment
12.5.8.3.4Rest of South and Central America Contact Center Intelligence Market by Enterprise Size
12.5.8.3.5Rest of South and Central America Contact Center Intelligence Market by End Use
13.INDUSTRY LANDSCAPE
13.1.MERGERS AND ACQUISITIONS
13.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3.NEW PRODUCT LAUNCHES
13.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14.CONTACT CENTER INTELLIGENCE MARKET, KEY COMPANY PROFILES
14.1.AMAZON WEB SERVICES INC.
14.1.1.Key Facts
14.1.2.Business Description
14.1.3.Products and Services
14.1.4.Financial Overview
14.1.5.SWOT Analysis
14.1.6.Key Developments
14.2.ARTIFICIAL SOLUTIONS INTERNATIONAL AB
14.2.1.Key Facts
14.2.2.Business Description
14.2.3.Products and Services
14.2.4.Financial Overview
14.2.5.SWOT Analysis
14.2.6.Key Developments
14.3.AVAYA INC.
14.3.1.Key Facts
14.3.2.Business Description
14.3.3.Products and Services
14.3.4.Financial Overview
14.3.5.SWOT Analysis
14.3.6.Key Developments
14.4.GOOGLE INC.
14.4.1.Key Facts
14.4.2.Business Description
14.4.3.Products and Services
14.4.4.Financial Overview
14.4.5.SWOT Analysis
14.4.6.Key Developments
14.5.IBM CORPORATION
14.5.1.Key Facts
14.5.2.Business Description
14.5.3.Products and Services
14.5.4.Financial Overview
14.5.5.SWOT Analysis
14.5.6.Key Developments
14.6.MICROSOFT CORPORATION
14.6.1.Key Facts
14.6.2.Business Description
14.6.3.Products and Services
14.6.4.Financial Overview
14.6.5.SWOT Analysis
14.6.6.Key Developments
14.7.NUANCE COMMUNICATIONS, INC.
14.7.1.Key Facts
14.7.2.Business Description
14.7.3.Products and Services
14.7.4.Financial Overview
14.7.5.SWOT Analysis
14.7.6.Key Developments
14.8.ORACLE CORPORATION
14.8.1.Key Facts
14.8.2.Business Description
14.8.3.Products and Services
14.8.4.Financial Overview
14.8.5.SWOT Analysis
14.8.6.Key Developments
14.9.SAP SE
14.9.1.Key Facts
14.9.2.Business Description
14.9.3.Products and Services
14.9.4.Financial Overview
14.9.5.SWOT Analysis
14.9.6.Key Developments
14.10.ZENDESK, INC.
14.10.1.Key Facts
14.10.2.Business Description
14.10.3.Products and Services
14.10.4.Financial Overview
14.10.5.SWOT Analysis
14.10.6.Key Developments
15.APPENDIX
15.1.ABOUT THE INSIGHT PARTNERS
15.2.GLOSSARY OF TERMS
1. Amazon Web Services Inc.
2. Artificial Solutions International AB
3. Avaya Inc.
4. Google Inc.
5. IBM Corporation
6. Microsoft Corporation
7. Nuance Communications, Inc.
8. Oracle Corporation
9. SAP SE
10. Zendesk, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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