Contact Center Intelligence Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Solution (Chatbot, Intelligent Virtual Assistant (IVA), Intelligent Interactive Voice Response (IVR) System); Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition, Computer Vision, Video Recognition); Deployment (Hosted, On-premise); Enterprise Size (Large Enterprises, Small and Medium Enterprises); End Use (BFSI, Consumer Goods and Retail, Government, Healthcare, IT and Telecom, Travel and Hospitality, Others) and Geography

Report Code: TIPRE00019489 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
Covid
MARKET INTRODUCTION

The demand for AI in the contact centers is probably going to increase because of growth in demand for enhanced customer support service in call centers, exponentially developing volume of information, expanding customer commitment through numerous platforms, for example, website, social media, email, and developing utilization of AI-empowered chatbots to oversee work activities productively and viably. Additionally, AI frameworks prefill the data in the ticketing instrument during recording a ticket based on the previous memory. Hence, the function of AI is incredibly demanding in the contact center field.

MARKET DYNAMICS

The rising preference for Artificial Intelligence (AI)-based solutions to offer enhanced customer support services is expected to drive the market growth. Moreover, the rising volumes of data being generated by organizations and the growing adoption of AI-powered chatbots to manage work operations efficiently and effectively are some of the leading factors that bode well for the growth of the market.

MARKET SCOPE

The Global Contact Center Intelligence Market Analysis to 2027 is a specialized and in-depth study of the contact center intelligence market with a special focus on the global market trend analysis. The report aims to provide an overview of contact center intelligence market with detailed market segmentation by solution, technology, deployment, enterprise size, end use. The global contact center intelligence market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center intelligence market player and offers key trends and opportunities in the contact center intelligence market.

MARKET SEGMENTATION

The global contact center intelligence market is segmented on the basis of solution, technology, deployment, enterprise size, end use. On the basis of solution, market is segmented as chatbot, intelligent virtual assistant (IVA), intelligent interactive voice response (IVR) system. On the basis of technology, market is segmented as natural language processing, machine learning, automatic speech recognition, computer vision, video recognition. On the basis of deployment, market is segmented as hosted, on-premise. On the basis of enterprise size, market is segmented as large enterprises, small and medium enterprises. On the basis of end use, market is segmented as BFSI, consumer goods and retail, government, healthcare, it and telecom, travel and hospitality, others

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center intelligence market based on various segments. It also provides market size and forecast estimates from year 2018 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center intelligence market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting contact center intelligence market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center intelligence market in these regions.



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MARKET PLAYERS


The reports cover key developments in the contact center intelligence market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from contact center intelligence market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center intelligence market. Below mentioned is the list of few companies engaged in the contact center intelligence market.

The report also includes the profiles of key contact center intelligence market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •   Amazon Web Services Inc.
  •   Artificial Solutions International AB
  •   Avaya Inc.
  •   Google Inc.
  •   IBM Corporation
  •   Microsoft Corporation
  •   Nuance Communications, Inc.
  •   Oracle Corporation
  •   SAP SE
  •   Zendesk, Inc.

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Contact Center Intelligence Market - By Solution
1.3.2Contact Center Intelligence Market - By Technology
1.3.3Contact Center Intelligence Market - By Deployment
1.3.4Contact Center Intelligence Market - By Enterprise Size
1.3.5Contact Center Intelligence Market - By End Use
1.3.6Contact Center Intelligence Market - By Region
1.3.6.1By Country

2.KEY TAKEAWAYS

3.RESEARCH METHODOLOGY

4.CONTACT CENTER INTELLIGENCE MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS

5.CONTACT CENTER INTELLIGENCE MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.CONTACT CENTER INTELLIGENCE MARKET - GLOBAL MARKET ANALYSIS
6.1.CONTACT CENTER INTELLIGENCE - GLOBAL MARKET OVERVIEW
6.2.CONTACT CENTER INTELLIGENCE - GLOBAL MARKET AND FORECAST TO 2027
6.3.MARKET POSITIONING/MARKET SHARE

7.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2027 " SOLUTION
7.1.OVERVIEW
7.2.SOLUTION MARKET FORECASTS AND ANALYSIS
7.3.CHATBOT
7.3.1.Overview
7.3.2.Chatbot Market Forecast and Analysis
7.4.INTELLIGENT VIRTUAL ASSISTANT (IVA)
7.4.1.Overview
7.4.2.Intelligent Virtual Assistant (IVA) Market Forecast and Analysis
7.5.INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
7.5.1.Overview
7.5.2.Intelligent Interactive Voice Response (IVR) System Market Forecast and Analysis
8.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2027 " TECHNOLOGY
8.1.OVERVIEW
8.2.TECHNOLOGY MARKET FORECASTS AND ANALYSIS
8.3.NATURAL LANGUAGE PROCESSING
8.3.1.Overview
8.3.2.Natural Language Processing Market Forecast and Analysis
8.4.MACHINE LEARNING
8.4.1.Overview
8.4.2.Machine Learning Market Forecast and Analysis
8.5.AUTOMATIC SPEECH RECOGNITION
8.5.1.Overview
8.5.2.Automatic Speech Recognition Market Forecast and Analysis
8.6.COMPUTER VISION
8.6.1.Overview
8.6.2.Computer Vision Market Forecast and Analysis
8.7.VIDEO RECOGNITION
8.7.1.Overview
8.7.2.Video Recognition Market Forecast and Analysis
9.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2027 " DEPLOYMENT
9.1.OVERVIEW
9.2.DEPLOYMENT MARKET FORECASTS AND ANALYSIS
9.3.HOSTED
9.3.1.Overview
9.3.2.Hosted Market Forecast and Analysis
9.4.ON-PREMISE
9.4.1.Overview
9.4.2.On-premise Market Forecast and Analysis
10.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2027 " ENTERPRISE SIZE
10.1.OVERVIEW
10.2.ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
10.3.LARGE ENTERPRISES
10.3.1.Overview
10.3.2.Large Enterprises Market Forecast and Analysis
10.4.SMALL AND MEDIUM ENTERPRISES
10.4.1.Overview
10.4.2.Small and Medium Enterprises Market Forecast and Analysis
11.CONTACT CENTER INTELLIGENCE MARKET - REVENUE AND FORECASTS TO 2027 " END USE
11.1.OVERVIEW
11.2.END USE MARKET FORECASTS AND ANALYSIS
11.3.BFSI
11.3.1.Overview
11.3.2.BFSI Market Forecast and Analysis
11.4.CONSUMER GOODS AND RETAIL
11.4.1.Overview
11.4.2.Consumer Goods and Retail Market Forecast and Analysis
11.5.GOVERNMENT
11.5.1.Overview
11.5.2.Government Market Forecast and Analysis
11.6.HEALTHCARE
11.6.1.Overview
11.6.2.Healthcare Market Forecast and Analysis
11.7.IT AND TELECOM
11.7.1.Overview
11.7.2.IT and Telecom Market Forecast and Analysis
11.8.TRAVEL AND HOSPITALITY
11.8.1.Overview
11.8.2.Travel and Hospitality Market Forecast and Analysis
11.9.OTHERS
11.9.1.Overview
11.9.2.Others Market Forecast and Analysis

12.CONTACT CENTER INTELLIGENCE MARKET REVENUE AND FORECASTS TO 2027 " GEOGRAPHICAL ANALYSIS
12.1.NORTH AMERICA
12.1.1North America Contact Center Intelligence Market Overview
12.1.2North America Contact Center Intelligence Market Forecasts and Analysis
12.1.3North America Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.1.4North America Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.1.5North America Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.1.6North America Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.1.7North America Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.1.8North America Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.1.8.1United States Contact Center Intelligence Market
12.1.8.1.1United States Contact Center Intelligence Market by Solution
12.1.8.1.2United States Contact Center Intelligence Market by Technology
12.1.8.1.3United States Contact Center Intelligence Market by Deployment
12.1.8.1.4United States Contact Center Intelligence Market by Enterprise Size
12.1.8.1.5United States Contact Center Intelligence Market by End Use
12.1.8.2Canada Contact Center Intelligence Market
12.1.8.2.1Canada Contact Center Intelligence Market by Solution
12.1.8.2.2Canada Contact Center Intelligence Market by Technology
12.1.8.2.3Canada Contact Center Intelligence Market by Deployment
12.1.8.2.4Canada Contact Center Intelligence Market by Enterprise Size
12.1.8.2.5Canada Contact Center Intelligence Market by End Use
12.1.8.3Mexico Contact Center Intelligence Market
12.1.8.3.1Mexico Contact Center Intelligence Market by Solution
12.1.8.3.2Mexico Contact Center Intelligence Market by Technology
12.1.8.3.3Mexico Contact Center Intelligence Market by Deployment
12.1.8.3.4Mexico Contact Center Intelligence Market by Enterprise Size
12.1.8.3.5Mexico Contact Center Intelligence Market by End Use
12.2.EUROPE
12.2.1Europe Contact Center Intelligence Market Overview
12.2.2Europe Contact Center Intelligence Market Forecasts and Analysis
12.2.3Europe Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.2.4Europe Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.2.5Europe Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.2.6Europe Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.2.7Europe Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.2.8Europe Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.2.8.1Germany Contact Center Intelligence Market
12.2.8.1.1Germany Contact Center Intelligence Market by Solution
12.2.8.1.2Germany Contact Center Intelligence Market by Technology
12.2.8.1.3Germany Contact Center Intelligence Market by Deployment
12.2.8.1.4Germany Contact Center Intelligence Market by Enterprise Size
12.2.8.1.5Germany Contact Center Intelligence Market by End Use
12.2.8.2France Contact Center Intelligence Market
12.2.8.2.1France Contact Center Intelligence Market by Solution
12.2.8.2.2France Contact Center Intelligence Market by Technology
12.2.8.2.3France Contact Center Intelligence Market by Deployment
12.2.8.2.4France Contact Center Intelligence Market by Enterprise Size
12.2.8.2.5France Contact Center Intelligence Market by End Use
12.2.8.3Italy Contact Center Intelligence Market
12.2.8.3.1Italy Contact Center Intelligence Market by Solution
12.2.8.3.2Italy Contact Center Intelligence Market by Technology
12.2.8.3.3Italy Contact Center Intelligence Market by Deployment
12.2.8.3.4Italy Contact Center Intelligence Market by Enterprise Size
12.2.8.3.5Italy Contact Center Intelligence Market by End Use
12.2.8.4United Kingdom Contact Center Intelligence Market
12.2.8.4.1United Kingdom Contact Center Intelligence Market by Solution
12.2.8.4.2United Kingdom Contact Center Intelligence Market by Technology
12.2.8.4.3United Kingdom Contact Center Intelligence Market by Deployment
12.2.8.4.4United Kingdom Contact Center Intelligence Market by Enterprise Size
12.2.8.4.5United Kingdom Contact Center Intelligence Market by End Use
12.2.8.5Russia Contact Center Intelligence Market
12.2.8.5.1Russia Contact Center Intelligence Market by Solution
12.2.8.5.2Russia Contact Center Intelligence Market by Technology
12.2.8.5.3Russia Contact Center Intelligence Market by Deployment
12.2.8.5.4Russia Contact Center Intelligence Market by Enterprise Size
12.2.8.5.5Russia Contact Center Intelligence Market by End Use
12.2.8.6Rest of Europe Contact Center Intelligence Market
12.2.8.6.1Rest of Europe Contact Center Intelligence Market by Solution
12.2.8.6.2Rest of Europe Contact Center Intelligence Market by Technology
12.2.8.6.3Rest of Europe Contact Center Intelligence Market by Deployment
12.2.8.6.4Rest of Europe Contact Center Intelligence Market by Enterprise Size
12.2.8.6.5Rest of Europe Contact Center Intelligence Market by End Use
12.3.ASIA-PACIFIC
12.3.1Asia-Pacific Contact Center Intelligence Market Overview
12.3.2Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis
12.3.3Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.3.4Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.3.5Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.3.6Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.3.7Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.3.8Asia-Pacific Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.3.8.1Australia Contact Center Intelligence Market
12.3.8.1.1Australia Contact Center Intelligence Market by Solution
12.3.8.1.2Australia Contact Center Intelligence Market by Technology
12.3.8.1.3Australia Contact Center Intelligence Market by Deployment
12.3.8.1.4Australia Contact Center Intelligence Market by Enterprise Size
12.3.8.1.5Australia Contact Center Intelligence Market by End Use
12.3.8.2China Contact Center Intelligence Market
12.3.8.2.1China Contact Center Intelligence Market by Solution
12.3.8.2.2China Contact Center Intelligence Market by Technology
12.3.8.2.3China Contact Center Intelligence Market by Deployment
12.3.8.2.4China Contact Center Intelligence Market by Enterprise Size
12.3.8.2.5China Contact Center Intelligence Market by End Use
12.3.8.3India Contact Center Intelligence Market
12.3.8.3.1India Contact Center Intelligence Market by Solution
12.3.8.3.2India Contact Center Intelligence Market by Technology
12.3.8.3.3India Contact Center Intelligence Market by Deployment
12.3.8.3.4India Contact Center Intelligence Market by Enterprise Size
12.3.8.3.5India Contact Center Intelligence Market by End Use
12.3.8.4Japan Contact Center Intelligence Market
12.3.8.4.1Japan Contact Center Intelligence Market by Solution
12.3.8.4.2Japan Contact Center Intelligence Market by Technology
12.3.8.4.3Japan Contact Center Intelligence Market by Deployment
12.3.8.4.4Japan Contact Center Intelligence Market by Enterprise Size
12.3.8.4.5Japan Contact Center Intelligence Market by End Use
12.3.8.5South Korea Contact Center Intelligence Market
12.3.8.5.1South Korea Contact Center Intelligence Market by Solution
12.3.8.5.2South Korea Contact Center Intelligence Market by Technology
12.3.8.5.3South Korea Contact Center Intelligence Market by Deployment
12.3.8.5.4South Korea Contact Center Intelligence Market by Enterprise Size
12.3.8.5.5South Korea Contact Center Intelligence Market by End Use
12.3.8.6Rest of Asia-Pacific Contact Center Intelligence Market
12.3.8.6.1Rest of Asia-Pacific Contact Center Intelligence Market by Solution
12.3.8.6.2Rest of Asia-Pacific Contact Center Intelligence Market by Technology
12.3.8.6.3Rest of Asia-Pacific Contact Center Intelligence Market by Deployment
12.3.8.6.4Rest of Asia-Pacific Contact Center Intelligence Market by Enterprise Size
12.3.8.6.5Rest of Asia-Pacific Contact Center Intelligence Market by End Use
12.4.MIDDLE EAST AND AFRICA
12.4.1Middle East and Africa Contact Center Intelligence Market Overview
12.4.2Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis
12.4.3Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.4.4Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.4.5Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.4.6Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.4.7Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.4.8Middle East and Africa Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.4.8.1South Africa Contact Center Intelligence Market
12.4.8.1.1South Africa Contact Center Intelligence Market by Solution
12.4.8.1.2South Africa Contact Center Intelligence Market by Technology
12.4.8.1.3South Africa Contact Center Intelligence Market by Deployment
12.4.8.1.4South Africa Contact Center Intelligence Market by Enterprise Size
12.4.8.1.5South Africa Contact Center Intelligence Market by End Use
12.4.8.2Saudi Arabia Contact Center Intelligence Market
12.4.8.2.1Saudi Arabia Contact Center Intelligence Market by Solution
12.4.8.2.2Saudi Arabia Contact Center Intelligence Market by Technology
12.4.8.2.3Saudi Arabia Contact Center Intelligence Market by Deployment
12.4.8.2.4Saudi Arabia Contact Center Intelligence Market by Enterprise Size
12.4.8.2.5Saudi Arabia Contact Center Intelligence Market by End Use
12.4.8.3U.A.E Contact Center Intelligence Market
12.4.8.3.1U.A.E Contact Center Intelligence Market by Solution
12.4.8.3.2U.A.E Contact Center Intelligence Market by Technology
12.4.8.3.3U.A.E Contact Center Intelligence Market by Deployment
12.4.8.3.4U.A.E Contact Center Intelligence Market by Enterprise Size
12.4.8.3.5U.A.E Contact Center Intelligence Market by End Use
12.4.8.4Rest of Middle East and Africa Contact Center Intelligence Market
12.4.8.4.1Rest of Middle East and Africa Contact Center Intelligence Market by Solution
12.4.8.4.2Rest of Middle East and Africa Contact Center Intelligence Market by Technology
12.4.8.4.3Rest of Middle East and Africa Contact Center Intelligence Market by Deployment
12.4.8.4.4Rest of Middle East and Africa Contact Center Intelligence Market by Enterprise Size
12.4.8.4.5Rest of Middle East and Africa Contact Center Intelligence Market by End Use
12.5.SOUTH AND CENTRAL AMERICA
12.5.1South and Central America Contact Center Intelligence Market Overview
12.5.2South and Central America Contact Center Intelligence Market Forecasts and Analysis
12.5.3South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Solution
12.5.4South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Technology
12.5.5South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Deployment
12.5.6South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Enterprise Size
12.5.7South and Central America Contact Center Intelligence Market Forecasts and Analysis - By End Use
12.5.8South and Central America Contact Center Intelligence Market Forecasts and Analysis - By Countries
12.5.8.1Brazil Contact Center Intelligence Market
12.5.8.1.1Brazil Contact Center Intelligence Market by Solution
12.5.8.1.2Brazil Contact Center Intelligence Market by Technology
12.5.8.1.3Brazil Contact Center Intelligence Market by Deployment
12.5.8.1.4Brazil Contact Center Intelligence Market by Enterprise Size
12.5.8.1.5Brazil Contact Center Intelligence Market by End Use
12.5.8.2Argentina Contact Center Intelligence Market
12.5.8.2.1Argentina Contact Center Intelligence Market by Solution
12.5.8.2.2Argentina Contact Center Intelligence Market by Technology
12.5.8.2.3Argentina Contact Center Intelligence Market by Deployment
12.5.8.2.4Argentina Contact Center Intelligence Market by Enterprise Size
12.5.8.2.5Argentina Contact Center Intelligence Market by End Use
12.5.8.3Rest of South and Central America Contact Center Intelligence Market
12.5.8.3.1Rest of South and Central America Contact Center Intelligence Market by Solution
12.5.8.3.2Rest of South and Central America Contact Center Intelligence Market by Technology
12.5.8.3.3Rest of South and Central America Contact Center Intelligence Market by Deployment
12.5.8.3.4Rest of South and Central America Contact Center Intelligence Market by Enterprise Size
12.5.8.3.5Rest of South and Central America Contact Center Intelligence Market by End Use

13.INDUSTRY LANDSCAPE
13.1.MERGERS AND ACQUISITIONS
13.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3.NEW PRODUCT LAUNCHES
13.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

14.CONTACT CENTER INTELLIGENCE MARKET, KEY COMPANY PROFILES
14.1.AMAZON WEB SERVICES INC.
14.1.1.Key Facts
14.1.2.Business Description
14.1.3.Products and Services
14.1.4.Financial Overview
14.1.5.SWOT Analysis
14.1.6.Key Developments
14.2.ARTIFICIAL SOLUTIONS INTERNATIONAL AB
14.2.1.Key Facts
14.2.2.Business Description
14.2.3.Products and Services
14.2.4.Financial Overview
14.2.5.SWOT Analysis
14.2.6.Key Developments
14.3.AVAYA INC.
14.3.1.Key Facts
14.3.2.Business Description
14.3.3.Products and Services
14.3.4.Financial Overview
14.3.5.SWOT Analysis
14.3.6.Key Developments
14.4.GOOGLE INC.
14.4.1.Key Facts
14.4.2.Business Description
14.4.3.Products and Services
14.4.4.Financial Overview
14.4.5.SWOT Analysis
14.4.6.Key Developments
14.5.IBM CORPORATION
14.5.1.Key Facts
14.5.2.Business Description
14.5.3.Products and Services
14.5.4.Financial Overview
14.5.5.SWOT Analysis
14.5.6.Key Developments
14.6.MICROSOFT CORPORATION
14.6.1.Key Facts
14.6.2.Business Description
14.6.3.Products and Services
14.6.4.Financial Overview
14.6.5.SWOT Analysis
14.6.6.Key Developments
14.7.NUANCE COMMUNICATIONS, INC.
14.7.1.Key Facts
14.7.2.Business Description
14.7.3.Products and Services
14.7.4.Financial Overview
14.7.5.SWOT Analysis
14.7.6.Key Developments
14.8.ORACLE CORPORATION
14.8.1.Key Facts
14.8.2.Business Description
14.8.3.Products and Services
14.8.4.Financial Overview
14.8.5.SWOT Analysis
14.8.6.Key Developments
14.9.SAP SE
14.9.1.Key Facts
14.9.2.Business Description
14.9.3.Products and Services
14.9.4.Financial Overview
14.9.5.SWOT Analysis
14.9.6.Key Developments
14.10.ZENDESK, INC.
14.10.1.Key Facts
14.10.2.Business Description
14.10.3.Products and Services
14.10.4.Financial Overview
14.10.5.SWOT Analysis
14.10.6.Key Developments

15.APPENDIX
15.1.ABOUT THE INSIGHT PARTNERS
15.2.GLOSSARY OF TERMS
The List of Companies

1. Amazon Web Services Inc.
2. Artificial Solutions International AB
3. Avaya Inc.
4. Google Inc.
5. IBM Corporation
6. Microsoft Corporation
7. Nuance Communications, Inc.
8. Oracle Corporation
9. SAP SE
10. Zendesk, Inc.
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