Contact Center Intelligence Market Drivers, Trends, and Forecast by 2031

MARKET INTRODUCTION

The demand for AI in the contact centers is probably going to increase because of growth in demand for enhanced customer support service in call centers, exponentially developing volume of information, expanding customer commitment through numerous platforms, for example, website, social media, email, and developing utilization of AI-empowered chatbots to oversee work activities productively and viably. Additionally, AI frameworks prefill the data in the ticketing instrument during recording a ticket based on the previous memory. Hence, the function of AI is incredibly demanding in the contact center field.

MARKET DYNAMICS

The rising preference for Artificial Intelligence (AI)-based solutions to offer enhanced customer support services is expected to drive the market growth. Moreover, the rising volumes of data being generated by organizations and the growing adoption of AI-powered chatbots to manage work operations efficiently and effectively are some of the leading factors that bode well for the growth of the market.

MARKET SCOPE

The Global Contact Center Intelligence Market Analysis to 2031 is a specialized and in-depth study of the contact center intelligence market with a special focus on the global market trend analysis. The report aims to provide an overview of contact center intelligence market with detailed market segmentation by solution, technology, deployment, enterprise size, end use. The global contact center intelligence market expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center intelligence market player and offers key trends and opportunities in the contact center intelligence market.

MARKET SEGMENTATION

The global contact center intelligence market is segmented on the basis of solution, technology, deployment, enterprise size, end use. On the basis of solution, market is segmented as chatbot, intelligent virtual assistant (IVA), intelligent interactive voice response (IVR) system. On the basis of technology, market is segmented as natural language processing, machine learning, automatic speech recognition, computer vision, video recognition. On the basis of deployment, market is segmented as hosted, on-premise. On the basis of enterprise size, market is segmented as large enterprises, small and medium enterprises. On the basis of end use, market is segmented as BFSI, consumer goods and retail, government, healthcare, it and telecom, travel and hospitality, others

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center intelligence market based on various segments. It also provides market size and forecast estimates from year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center intelligence market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting contact center intelligence market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center intelligence market in these regions.

MARKET PLAYERS

The reports cover key developments in the contact center intelligence market organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from contact center intelligence market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center intelligence market. Below mentioned is the list of few companies engaged in the contact center intelligence market.

The report also includes the profiles of key contact center intelligence market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

•   Amazon Web Services Inc.
  
•   Artificial Solutions International AB
  
•   Avaya Inc.
  
•   Google Inc.
  
•   IBM Corporation
  
•   Microsoft Corporation
  
•   Nuance Communications, Inc.
  
•   Oracle Corporation
  
•   SAP SE
  
•   Zendesk, Inc.
  

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

Contact Center Intelligence Report Scope