The conversational computing platform market is expected to register a CAGR of 41.5% during 2023–2031. Shift towards conversation-based machines and integration of AI and voice recognition are likely to remain key trends in the market.
Conversational Computing Platform Market Analysis
- The conversational computing platform is one of the fastest-adopted categories across industries. Businesses are leveraging conversational AI technologies to enhance customer interactions, automate customer support, and smoothen business processes.
- The application of conversational computing platforms in banking, healthcare, e-commerce, and travel industries is gaining widespread acceptance to provide greater customer engagement and operational efficiency.
Conversational Computing Platform Market Overview
- The Conversational Computing Platform market is full of potential and has huge scope. Surely, the growing usage of chatbots on messaging applications and voice-based assistants drives growth in this industry.
- Nowadays, conversational computing platforms are used for automated conversational techniques that offer a simple conversation between the customer and the AI system. The market is growing and spreading across different regions.
- The increasing adoption of cloud deployment and innovations in NLP can also be framed as a trigger for the expansion. Those trends reflect changing times for the Conversational Computing Platform market, driven mainly by the development of AI technologies and customer demand for more personalized experiences.
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Conversational Computing Platform Market: Strategic Insights
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Conversational Computing Platform Market Drivers and Opportunities
The Emergence of Generative AI to Favor the Market
- Another major driver for the Conversational Computing Platform market is the emergence of generative AI that enables more advanced and natural interactions between humans and AI systems.
- Generative AI models powered by deep learning algorithms and neural networks have improved their capabilities in understanding and generating human-like responses manyfold.
- This development of generative AI further makes the interaction conversational, interactive, and engaging for users. Hence, conversational computing platforms will find increasing applications across industries by businesses intending to get the most from generative AI in the provision of seamless conversational interactions with clients.
Natural Language Processing (NLP) Advancements
- Advancements in NLP open up huge opportunities for the Conversational Computing Platform market. NLP helps computers generate natural-sounding and realistic text or speech, making human-AI system conversations more quality-enhanced.
- These advancements power the reasoning engine behind generative AI systems that, therefore, allow for more sophisticated and human-like interactions to emerge.
- It's transforming conversational AI in language understanding, speech recognition, sentiment analysis, and content generation. The more advanced NLP becomes, the more open dialogues with the AI assistant are personalized and human-like, allowing new opportunities for business in customer engagement and operation smoothening.
Conversational Computing Platform Market Report Segmentation Analysis
Key segments that contributed to the derivation of the conversational computing platform market analysis are component, deployment type, technology, application, and vertical.
- Based on components, the conversational computing platform market is divided into solutions and services.
- Based on the deployment type, the conversational computing platform market is divided into on-premise and cloud.
- Based on technology, the conversational computing platform market is divided into natural language processing, natural language understanding, machine learning, deep learning, and automated speech recognition.
- Based on the application, the conversational computing platform market is divided into personal assistance, branding and advertisement, data privacy and compliance, customer engagement and retention, customer support, and others.
- Based on the vertical, the conversational computing platform market is divided into retail and e-commerce, BFSI, telecom, entertainment and media, travel and hospitality, and others
Component (Solution and Service), Deployment Type (On-Premise and Cloud), Technology (Natural Language Processing, Natural Language Understanding, Machine Learning and Deep Learning, and Automated Speech Recognition), Application (Personal Assistance, Branding and Advertisement, Data Privacy and Compliance, Customer Engagement and Retention, Customer Support, and Others), Vertical (Retail and E-commerce, BFSI, Telecom, Entertainment and Media, Travel and Hospitality, and Others)
Conversational Computing Platform Market Share Analysis by Geography
- The Conversational Computing Platform Market Report comprises a detailed analysis of five major geographic regions, which includes current and historical market size and forecasts for 2021 to 2031, covering North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and South & Central America.
- Each region is further sub-segmented into respective countries. This report provides analysis and forecasts of 18+ countries, covering Conversational Computing Platform market dynamics, such as drivers, trends, and opportunities that are impacting the markets at the regional level.
- Also, the report covers PEST analysis, which involves the study of major factors that influence the Conversational Computing Platform market in these regions.
Conversational Computing Platform Market Report Scope
Conversational Computing Platform Market News and Recent Developments
The conversational computing platform market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the conversational computing platform market are listed below:
- Conversica, Inc., the leading provider of Conversational Automation solutions for enterprise revenue teams, announced today its new solution for marketing automation platforms (MAPs) that embeds AI-powered, human-like, real-time conversations directly into key pipeline-generating marketing activities. (Source: Conversica, Inc, Press Release, March 2024)
Conversational Computing Platform Market Report Coverage and Deliverables
The “Conversational Computing Platform Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:
- Conversational computing platform market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
- Conversational computing platform market trends as well as market dynamics such as drivers, restraints, and key opportunities
- Detailed PEST/Porter’s Five Forces and SWOT analysis
- Conversational computing platform market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
- Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the conversational computing platform market
- Detailed company profiles
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The report can be delivered in PDF/PPT format; we can also share an Excel dataset based on the request.
Some of the customization options available based on request are additional 3–5 company profiles and country-specific analysis of 3–5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation, as our team would review the same and check the feasibility.
The leading players operating in the conversational computing platform market are Accenture, Amazon Web Services, Inc., Artificial Solutions, Cognigy GmbH, Cognizant, Conversica, Inc., Google, IBM Corporation, Apexchat, and Microsoft.
Shift towards conversation-based machines and integration of AI and voice recognition are likely to remain key trends in the market.
The global conversational computing platform market is expected to grow at a CAGR of 41.5% during the forecast period 2023 - 2031.
The emergence of generative AI and Increasing integration of computer vision and voice recognition technology are expected to drive the conversational computing platform market.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Conversational Computing Platform Market - By Component
1.3.2 Conversational Computing Platform Market - By Deployment Type
1.3.3 Conversational Computing Platform Market - By Technology
1.3.4 Conversational Computing Platform Market - By Application
1.3.5 Conversational Computing Platform Market - By Vertical
1.3.6 Conversational Computing Platform Market - By Region
1.3.6.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CONVERSATIONAL COMPUTING PLATFORM MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CONVERSATIONAL COMPUTING PLATFORM MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CONVERSATIONAL COMPUTING PLATFORM MARKET - GLOBAL MARKET ANALYSIS
6.1. CONVERSATIONAL COMPUTING PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CONVERSATIONAL COMPUTING PLATFORM - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.3.3. Chatbot Market
7.3.3.1. Overview
7.3.3.2. Chatbot Market Forecast and Analysis
7.3.4. Text Assistant Market
7.3.4.1. Overview
7.3.4.2. Text Assistant Market Forecast and Analysis
7.3.5. Voice Assistant Market
7.3.5.1. Overview
7.3.5.2. Voice Assistant Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis
7.4.3. Consulting and Training Market
7.4.3.1. Overview
7.4.3.2. Consulting and Training Market Forecast and Analysis
7.4.4. System Integration and Deployment Market
7.4.4.1. Overview
7.4.4.2. System Integration and Deployment Market Forecast and Analysis
7.4.5. Support and Maintenance Market
7.4.5.1. Overview
7.4.5.2. Support and Maintenance Market Forecast and Analysis
8. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD
8.4.1. Overview
8.4.2. Cloud Market Forecast and Analysis
9. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - TECHNOLOGY
9.1. OVERVIEW
9.2. TECHNOLOGY MARKET FORECASTS AND ANALYSIS
9.3. NATURAL LANGUAGE PROCESSING
9.3.1. Overview
9.3.2. Natural Language Processing Market Forecast and Analysis
9.4. NATURAL LANGUAGE UNDERSTANDING
9.4.1. Overview
9.4.2. Natural Language Understanding Market Forecast and Analysis
9.5. MACHINE LEARNING AND DEEP LEARNING
9.5.1. Overview
9.5.2. Machine Learning and Deep Learning Market Forecast and Analysis
9.6. AUTOMATED SPEECH RECOGNITION
9.6.1. Overview
9.6.2. Automated Speech Recognition Market Forecast and Analysis
10. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
10.1. OVERVIEW
10.2. APPLICATION MARKET FORECASTS AND ANALYSIS
10.3. PERSONAL ASSISTANCE
10.3.1. Overview
10.3.2. Personal Assistance Market Forecast and Analysis
10.4. BRANDING AND ADVERTISEMENT
10.4.1. Overview
10.4.2. Branding and Advertisement Market Forecast and Analysis
10.5. DATA PRIVACY AND COMPLIANCE
10.5.1. Overview
10.5.2. Data Privacy and Compliance Market Forecast and Analysis
10.6. CUSTOMER ENGAGEMENT AND RETENTION
10.6.1. Overview
10.6.2. Customer Engagement and Retention Market Forecast and Analysis
10.7. CUSTOMER SUPPORT
10.7.1. Overview
10.7.2. Customer Support Market Forecast and Analysis
10.8. OTHERS
10.8.1. Overview
10.8.2. Others Market Forecast and Analysis
11. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - VERTICAL
11.1. OVERVIEW
11.2. VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. RETAIL AND ECOMMERCE
11.3.1. Overview
11.3.2. Retail and Ecommerce Market Forecast and Analysis
11.4. BFSI
11.4.1. Overview
11.4.2. BFSI Market Forecast and Analysis
11.5. TELECOM
11.5.1. Overview
11.5.2. Telecom Market Forecast and Analysis
11.6. ENTERTAINMENT AND MEDIA
11.6.1. Overview
11.6.2. Entertainment and Media Market Forecast and Analysis
11.7. TRAVEL AND HOSPITALITY
11.7.1. Overview
11.7.2. Travel and Hospitality Market Forecast and Analysis
11.8. OTHERS
11.8.1. Overview
11.8.2. Others Market Forecast and Analysis
12. CONVERSATIONAL COMPUTING PLATFORM MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
12.1. EUROPE
12.1.1 Europe Conversational Computing Platform Market Overview
12.1.2 Europe Conversational Computing Platform Market Forecasts and Analysis
12.1.3 Europe Conversational Computing Platform Market Forecasts and Analysis - By Component
12.1.4 Europe Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.1.5 Europe Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.1.6 Europe Conversational Computing Platform Market Forecasts and Analysis - By Application
12.1.7 Europe Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.1.8 Europe Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.1.8.1 Germany Conversational Computing Platform Market
12.1.8.1.1 Germany Conversational Computing Platform Market by Component
12.1.8.1.2 Germany Conversational Computing Platform Market by Deployment Type
12.1.8.1.3 Germany Conversational Computing Platform Market by Technology
12.1.8.1.4 Germany Conversational Computing Platform Market by Application
12.1.8.1.5 Germany Conversational Computing Platform Market by Vertical
12.1.8.2 France Conversational Computing Platform Market
12.1.8.2.1 France Conversational Computing Platform Market by Component
12.1.8.2.2 France Conversational Computing Platform Market by Deployment Type
12.1.8.2.3 France Conversational Computing Platform Market by Technology
12.1.8.2.4 France Conversational Computing Platform Market by Application
12.1.8.2.5 France Conversational Computing Platform Market by Vertical
12.1.8.3 Italy Conversational Computing Platform Market
12.1.8.3.1 Italy Conversational Computing Platform Market by Component
12.1.8.3.2 Italy Conversational Computing Platform Market by Deployment Type
12.1.8.3.3 Italy Conversational Computing Platform Market by Technology
12.1.8.3.4 Italy Conversational Computing Platform Market by Application
12.1.8.3.5 Italy Conversational Computing Platform Market by Vertical
12.1.8.4 United Kingdom Conversational Computing Platform Market
12.1.8.4.1 United Kingdom Conversational Computing Platform Market by Component
12.1.8.4.2 United Kingdom Conversational Computing Platform Market by Deployment Type
12.1.8.4.3 United Kingdom Conversational Computing Platform Market by Technology
12.1.8.4.4 United Kingdom Conversational Computing Platform Market by Application
12.1.8.4.5 United Kingdom Conversational Computing Platform Market by Vertical
12.1.8.5 Russia Conversational Computing Platform Market
12.1.8.5.1 Russia Conversational Computing Platform Market by Component
12.1.8.5.2 Russia Conversational Computing Platform Market by Deployment Type
12.1.8.5.3 Russia Conversational Computing Platform Market by Technology
12.1.8.5.4 Russia Conversational Computing Platform Market by Application
12.1.8.5.5 Russia Conversational Computing Platform Market by Vertical
12.1.8.6 Rest of Europe Conversational Computing Platform Market
12.1.8.6.1 Rest of Europe Conversational Computing Platform Market by Component
12.1.8.6.2 Rest of Europe Conversational Computing Platform Market by Deployment Type
12.1.8.6.3 Rest of Europe Conversational Computing Platform Market by Technology
12.1.8.6.4 Rest of Europe Conversational Computing Platform Market by Application
12.1.8.6.5 Rest of Europe Conversational Computing Platform Market by Vertical
12.2. ASIA-PACIFIC
12.2.1 Asia-Pacific Conversational Computing Platform Market Overview
12.2.2 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis
12.2.3 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Component
12.2.4 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.2.5 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.2.6 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Application
12.2.7 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.2.8 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.2.8.1 Australia Conversational Computing Platform Market
12.2.8.1.1 Australia Conversational Computing Platform Market by Component
12.2.8.1.2 Australia Conversational Computing Platform Market by Deployment Type
12.2.8.1.3 Australia Conversational Computing Platform Market by Technology
12.2.8.1.4 Australia Conversational Computing Platform Market by Application
12.2.8.1.5 Australia Conversational Computing Platform Market by Vertical
12.2.8.2 China Conversational Computing Platform Market
12.2.8.2.1 China Conversational Computing Platform Market by Component
12.2.8.2.2 China Conversational Computing Platform Market by Deployment Type
12.2.8.2.3 China Conversational Computing Platform Market by Technology
12.2.8.2.4 China Conversational Computing Platform Market by Application
12.2.8.2.5 China Conversational Computing Platform Market by Vertical
12.2.8.3 India Conversational Computing Platform Market
12.2.8.3.1 India Conversational Computing Platform Market by Component
12.2.8.3.2 India Conversational Computing Platform Market by Deployment Type
12.2.8.3.3 India Conversational Computing Platform Market by Technology
12.2.8.3.4 India Conversational Computing Platform Market by Application
12.2.8.3.5 India Conversational Computing Platform Market by Vertical
12.2.8.4 South Korea Conversational Computing Platform Market
12.2.8.4.1 South Korea Conversational Computing Platform Market by Component
12.2.8.4.2 South Korea Conversational Computing Platform Market by Deployment Type
12.2.8.4.3 South Korea Conversational Computing Platform Market by Technology
12.2.8.4.4 South Korea Conversational Computing Platform Market by Application
12.2.8.4.5 South Korea Conversational Computing Platform Market by Vertical
12.2.8.5 Rest of Asia-Pacific Conversational Computing Platform Market
12.2.8.5.1 Rest of Asia-Pacific Conversational Computing Platform Market by Component
12.2.8.5.2 Rest of Asia-Pacific Conversational Computing Platform Market by Deployment Type
12.2.8.5.3 Rest of Asia-Pacific Conversational Computing Platform Market by Technology
12.2.8.5.4 Rest of Asia-Pacific Conversational Computing Platform Market by Application
12.2.8.5.5 Rest of Asia-Pacific Conversational Computing Platform Market by Vertical
12.3. MIDDLE EAST AND AFRICA
12.3.1 Middle East and Africa Conversational Computing Platform Market Overview
12.3.2 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis
12.3.3 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Component
12.3.4 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.3.5 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.3.6 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Application
12.3.7 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.3.8 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.3.8.1 South Africa Conversational Computing Platform Market
12.3.8.1.1 South Africa Conversational Computing Platform Market by Component
12.3.8.1.2 South Africa Conversational Computing Platform Market by Deployment Type
12.3.8.1.3 South Africa Conversational Computing Platform Market by Technology
12.3.8.1.4 South Africa Conversational Computing Platform Market by Application
12.3.8.1.5 South Africa Conversational Computing Platform Market by Vertical
12.3.8.2 Saudi Arabia Conversational Computing Platform Market
12.3.8.2.1 Saudi Arabia Conversational Computing Platform Market by Component
12.3.8.2.2 Saudi Arabia Conversational Computing Platform Market by Deployment Type
12.3.8.2.3 Saudi Arabia Conversational Computing Platform Market by Technology
12.3.8.2.4 Saudi Arabia Conversational Computing Platform Market by Application
12.3.8.2.5 Saudi Arabia Conversational Computing Platform Market by Vertical
12.3.8.3 U.A.E Conversational Computing Platform Market
12.3.8.3.1 U.A.E Conversational Computing Platform Market by Component
12.3.8.3.2 U.A.E Conversational Computing Platform Market by Deployment Type
12.3.8.3.3 U.A.E Conversational Computing Platform Market by Technology
12.3.8.3.4 U.A.E Conversational Computing Platform Market by Application
12.3.8.3.5 U.A.E Conversational Computing Platform Market by Vertical
12.3.8.4 Rest of Middle East and Africa Conversational Computing Platform Market
12.3.8.4.1 Rest of Middle East and Africa Conversational Computing Platform Market by Component
12.3.8.4.2 Rest of Middle East and Africa Conversational Computing Platform Market by Deployment Type
12.3.8.4.3 Rest of Middle East and Africa Conversational Computing Platform Market by Technology
12.3.8.4.4 Rest of Middle East and Africa Conversational Computing Platform Market by Application
12.3.8.4.5 Rest of Middle East and Africa Conversational Computing Platform Market by Vertical
12.4. SOUTH AND CENTRAL AMERICA
12.4.1 South and Central America Conversational Computing Platform Market Overview
12.4.2 South and Central America Conversational Computing Platform Market Forecasts and Analysis
12.4.3 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Component
12.4.4 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.4.5 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.4.6 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Application
12.4.7 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.4.8 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.4.8.1 Brazil Conversational Computing Platform Market
12.4.8.1.1 Brazil Conversational Computing Platform Market by Component
12.4.8.1.2 Brazil Conversational Computing Platform Market by Deployment Type
12.4.8.1.3 Brazil Conversational Computing Platform Market by Technology
12.4.8.1.4 Brazil Conversational Computing Platform Market by Application
12.4.8.1.5 Brazil Conversational Computing Platform Market by Vertical
12.4.8.2 Argentina Conversational Computing Platform Market
12.4.8.2.1 Argentina Conversational Computing Platform Market by Component
12.4.8.2.2 Argentina Conversational Computing Platform Market by Deployment Type
12.4.8.2.3 Argentina Conversational Computing Platform Market by Technology
12.4.8.2.4 Argentina Conversational Computing Platform Market by Application
12.4.8.2.5 Argentina Conversational Computing Platform Market by Vertical
12.4.8.3 Rest of South and Central America Conversational Computing Platform Market
12.4.8.3.1 Rest of South and Central America Conversational Computing Platform Market by Component
12.4.8.3.2 Rest of South and Central America Conversational Computing Platform Market by Deployment Type
12.4.8.3.3 Rest of South and Central America Conversational Computing Platform Market by Technology
12.4.8.3.4 Rest of South and Central America Conversational Computing Platform Market by Application
12.4.8.3.5 Rest of South and Central America Conversational Computing Platform Market by Vertical
13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14. CONVERSATIONAL COMPUTING PLATFORM MARKET, KEY COMPANY PROFILES
14.1. ACCENTURE
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. AMAZON WEB SERVICES, INC.
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. ARTIFICIAL SOLUTIONS
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. COGNIGY GMBH
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. COGNIZANT
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. CONVERSICA, INC.
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. GOOGLE
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. IBM CORPORATION
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. MICROSOFT
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. ORACLE
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments
15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies
1. Accenture
2. Amazon Web Services, Inc.
3. Artificial Solutions
4. Cognigy GmbH
5. Cognizant
6. Conversica, Inc.
7. Google
8. IBM Corporation
9. Microsoft
10. Oracle
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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