Back Office Workforce Management Market Size Report 2022-2028

Back Office Workforce Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End-Use Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)

Report Code : TIPRE00007088
Category : Technology, Media and Telecommunications

Status : Published
No. of Pages : 159

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The back office workforce management market is projected to reach US$ 6,713.2 million by 2028 from US$ 3,601.4 million in 2022; it is expected to grow at a CAGR of 10.9% from 2022 to 2028.

Back office workforce management applications help employees optimize their schedules, track time and attendance, and manage employee absenteeism and vacations. The capabilities of back office workforce management applications vary from industry to industry. For example, HR software is paired with a workforce management tool that integrates employee portals with biometric services in the IT sector.

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Back Office Workforce Management Market: Strategic Insights

Market Size Value in US$ 3,601.4 Million in 2022
Market Size Value by US$ 6,713.2 Million by 2028
Growth rate CAGR of 10.9% from 2022 to 2028
Forecast Period 2022-2028
Base Year 2022

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Impact of COVID-19 Pandemic on Europe Back Office Workforce Management Market

Germany, France, and the UK have a large number of manufacturing facilities. The COVID-19 pandemic marginally affected manufacturers' operations, including IT market players, as developers continued their operations with limited workforces, which fractionally impacted the workforce management product deliveries in 2020. IT developers are dealing with a high demand for remote employee productivity tracking solutions due to lockdowns enacted in response to the rapid spread of the disease. Back office employees of many car manufacturing and electrical component manufacturing companies, and research and development teams began working from home in 2020. As a result, there has been a surge in cloud-based solutions in the region for workforce management.

Lucrative Regions for Back Office Workforce Management Market

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Market Insights – Back Office Workforce Management Market

Rising Demand for Mobile Workforce Management Apps to Fuel Back Office Workforce Management Market Growth in Future

Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers’ official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with co-workers and the firm, as a whole, via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back office workforce management market players.

Component-Based Back Office Workforce Management Market Insights

The back office workforce management market analysis by solution, is segmented into robotic process automation, performance management, back office optimization, process analytics, and others. The robotic process automation segment accounted for the largest back office workforce management market share in 2021. Robotic process automation (RPA) is a software technology that facilitates the creation, deployment, and management of software robots that emulate human behavior by interacting with digital systems and software. Like humans, software robots understand what is displayed on the screen, perform the correct keystrokes, navigate the systems, identify and extract data, and perform various predefined actions. RPA streamlines workflows and improves business profitability, flexibility, and responsiveness. It also enhances employee satisfaction, engagement, and productivity by eliminating redundant day-to-day work.

End-Use Industry-Based Market Insights

The back office workforce management market analysis by end-use industry, the back office workforce management market is segmented into IT and telecom, BFSI, retail and e-commerce, transportation, government, and others. The IT & telecom segment accounted for the largest back office workforce management market share in 2021. To handle traffic and process customer requests faster, telcos must maintain a smooth task and workflow management processes. Automated order entry and workflow management systems are gaining more popularity than traditional ordering systems, wherein employees have to manually enter new customer details or reschedule existing services and equipment. The workflow management systems often provide end users with web-based access. According to survey data by a customer service company, more than 90% of customers expect to manage their accounts, and brands and businesses by offering self-service portals.

Players operating in the back office workforce management market are mainly focused on the development of advanced and efficient products.

In 2022, Genesys partnered with Thrive, a behavior changes technology company, to help their client organizations transform their relationships with employees. Thrive and Genesys have introduced a solution that enables organizations to embed well-being tools directly in the workflow and workforce management solutions so workers can de-stress, reset, and recharge in real time.
In 2022, Verint introduced One Workforce, an innovative approach to eliminate silos and unify and empower both humans and bots. The success of customer engagement is based on organizations’ efforts to embrace a channel-less approach. The One Workforce approach helps orchestrate the entire customer engagement workforce—both humans and bots across the contact center, back office, and branch. It synchronizes the entire workforce as one large pool of resources and allocates the right work to the right resource at the right time. The solution shows flexibility with its work allocation capabilities based on business priorities.

Company Profiles

NICE Ltd.
Open Text Corporation
Oracle Corporation
Genesys
Alvaria, Inc.
Verint Systems, Inc.
ActiveOps PLC
Calabrio Inc.
Intradiem
Team Software

Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered

Solution and End-Use Industry

Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions

What are reasons behind back-office workforce management market growth?

Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.

What are market opportunities for back-office workforce management market?

Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.

Which solution is expected to dominate the market in the forecast period?

The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.

Which region has dominated the back-office workforce management market?

In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.

Which are the major companies in the back-office workforce management market?

The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.

Which end user industry is expected to dominate the market in the forecast period?

The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Global Back Office Workforce Management Market – By Solution

1.3.2 Global Back Office Workforce Management Market – By End User Industry

1.3.3 Global Back Office Workforce Management Market – By Geography

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Back Office Workforce Management - Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 North America

4.2.2 Europe

4.2.3 APAC

4.2.4 MEA

4.2.5 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinions

5. Back Office Workforce Management Market – Market Dynamics

5.1 Key Market Drivers

5.1.1 Rise in Demand for Cloud-Based Platforms for Workforce Management

5.1.2 Need for Automation in Workforce Tasks

5.2 Key Market Restraints

5.2.1 Privacy and Security Concerns Associated with Cloud-Based Solutions

5.3 Key Market Opportunities

5.3.1 Demand for Mobile Workforce Management Apps

5.4 Future Trends

5.4.1 Integration of Artificial Intelligence into Workforce Management Solutions

5.5 Impact Analysis of Drivers and Restraints

6. Back Office Workforce Management Market – Global Market Analysis

6.1 Overview

6.2 Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

6.3 Market Positioning - Top Five Players

7. Back Office Workforce Management Market Analysis – By Solution

7.1 Overview

7.2 Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028

7.3 Robotic Automation Process

7.3.1 Overview

7.3.2 Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

7.4 Performance Management

7.4.1 Overview

7.4.2 Performance Management Market Revenue and Forecast to 2028 (US$ Million)

7.5 Back Office Optimization

7.5.1 Overview

7.5.2 Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

7.6 Process Analytics

7.6.1 Overview

7.6.2 Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

7.7 Others

7.7.1 Overview

7.7.2 Others Market Revenue and Forecast to 2028 (US$ Million)

8. Back Office Workforce Management Market Analysis – By End User Industry

8.1 Overview

8.2 Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028

8.3 IT and Telecom

8.3.1 Overview

8.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

8.4 BFSI

8.4.1 Overview

8.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)

8.5 Retail and E-commerce

8.5.1 Overview

8.5.2 Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

8.6 Transportation

8.6.1 Overview

8.6.2 Transportation Market Revenue and Forecast to 2028 (US$ Million)

8.7 Government

8.7.1 Overview

8.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)

8.8 Others

8.8.1 Overview

8.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)

9. Back Office Workforce Management Market – Geographic Analysis

9.1 Overview

9.2 North America: Back Office Workforce Management Market

9.2.1 Overview

9.2.2 North America: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.3 North America: Back Office Workforce Management Market Revenue and Forecast, by Solution

9.2.4 North America: Back Office Workforce Management Market, by End User Industry

9.2.5 North America: Back Office Workforce Management Market Revenue and Forecast, by Country (2021 and 2028)

9.2.5.1 US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.5.1.1 US Back Office Workforce Management Market Breakdown, By Solution

9.2.5.1.2 US Back Office Workforce Management Market Breakdown, By End User Industry

9.2.5.2 Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.5.2.1 Canada Back Office Workforce Management Market Breakdown, By Solution

9.2.5.2.2 Canada Back Office Workforce Management Market Breakdown, By End User Industry

9.2.5.3 Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.2.5.3.1 Mexico Back Office Workforce Management Market Breakdown, By Solution

9.2.5.3.2 Mexico Back Office Workforce Management Market Breakdown, By End User Industry

9.3 Europe: Back Office Workforce Management Market

9.3.1 Overview

9.3.2 Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.3 Europe Back Office Workforce Management Market Breakdown, By Solution

9.3.4 Europe Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5 Europe Back Office Workforce Management Market Breakdown, By Key Country

9.3.5.1 Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.1.1 Germany Back Office Workforce Management Market Breakdown, By Solution

9.3.5.1.2 Germany Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5.2 France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.2.1 France Back Office Workforce Management Market Breakdown, By Solution

9.3.5.2.2 France Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5.3 Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.3.1 Italy Back Office Workforce Management Market Breakdown, By Solution

9.3.5.3.2 Italy Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5.4 UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.4.1 UK Back Office Workforce Management Market Breakdown, By Solution

9.3.5.4.2 UK Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5.5 Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.5.1 Russia Back Office Workforce Management Market Breakdown, By Solution

9.3.5.5.2 Russia Back Office Workforce Management Market Breakdown, By End User Industry

9.3.5.6 Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

9.3.5.6.1 Rest of Europe Back Office Workforce Management Market Breakdown, By Solution

9.3.5.6.2 Rest of Europe Back Office Workforce Management Market Breakdown, By End User Industry

9.4 APAC: Back Office Workforce Management Market

9.4.1 Overview

9.4.2 APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.3 APAC: Back Office Workforce Management Market, by Solution

9.4.4 APAC: Back Office Workforce Management Market, by End User Industry

9.4.5 APAC: Back Office Workforce Management Market, by Key Country

9.4.5.1 Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.1.1 Australia: Back Office Workforce Management Market, by Solution

9.4.5.1.2 Australia: Back Office Workforce Management Market, by End User Industry

9.4.5.2 China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.2.1 China: Back Office Workforce Management Market, by Solution

9.4.5.2.2 China: Back Office Workforce Management Market, by End User Industry

9.4.5.3 India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.3.1 India: Back Office Workforce Management Market, by Solution

9.4.5.3.2 India: Back Office Workforce Management Market, by End User Industry

9.4.5.4 Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.4.1 Japan: Back Office Workforce Management Market, by Solution

9.4.5.4.2 Japan: Back Office Workforce Management Market, by End User Industry

9.4.5.5 South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.5.1 South Korea: Back Office Workforce Management Market, by Solution

9.4.5.5.2 South Korea: Back Office Workforce Management Market, by End User Industry

9.4.5.6 Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.4.5.6.1 Rest of APAC: Back Office Workforce Management Market, by Solution

9.4.5.6.2 Rest of APAC: Back Office Workforce Management Market, by End User Industry

9.5 MEA: Back Office Workforce Management Market

9.5.1 Overview

9.5.2 MEA: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.5.3 MEA: Back Office Workforce Management Market Revenue and Forecast, by Solution

9.5.4 MEA: Back Office Workforce Management Market Revenue and Forecast, by End User Industry

9.5.5 MEA: Back Office Workforce Management Market Revenue and Forecast, by Country

9.5.5.1 South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.5.5.1.1 South Africa Back Office Workforce Management Market Breakdown, by Solution

9.5.5.1.2 South Africa Back Office Workforce Management Market Breakdown, by End User Industry

9.5.5.2 Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.5.5.2.1 Saudi Arabia: Back Office Workforce Management Market Breakdown, by Solution

9.5.5.2.2 Saudi Arabia: Back Office Workforce Management Market Breakdown, by End User Industry

9.5.5.3 UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.5.5.3.1 UAE: Back Office Workforce Management Market Breakdown, by Solution

9.5.5.3.2 UAE: Back Office Workforce Management Market Breakdown, by End User Industry

9.5.5.4 Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

9.5.5.4.1 Rest of MEA: Back Office Workforce Management Market Breakdown, by Solution

9.5.5.4.2 Rest of MEA: Back Office Workforce Management Market Breakdown, by End User Industry

9.6 SAM: Back Office Workforce Management Market

9.6.1 Overview

9.6.2 SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.6.3 SAM: Back Office Workforce Management Market Revenue and Forecast, by Solution

9.6.4 SAM: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)

9.6.5 SAM: Back Office Workforce Management Market Revenue and Forecast, by Country

9.6.5.1 Brazil: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.6.5.1.1 Brazil: Back Office Workforce Management Market Breakdown, by Solution

9.6.5.1.2 Brazil: Back Office Workforce Management Market Breakdown, by End User Industry

9.6.5.2 Argentina: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.6.5.2.1 Argentina: Back Office Workforce Management Market Breakdown, by Solution

9.6.5.2.2 Argentina: Back Office Workforce Management Market Breakdown, by End User Industry

9.6.5.3 Rest of SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

9.6.5.3.1 Rest of SAM: Back Office Workforce Management Market Breakdown, by Solution

9.6.5.3.2 Rest of SAM: Back Office Workforce Management Market Breakdown, by End User Industry

10. Back Office Workforce Management Market- COVID-19 Impact Analysis

10.1 Overview

10.2 North America

10.3 Europe

10.4 Asia-Pacific

10.5 Middle East and Africa

10.6 South America

11. Industry Landscape

11.1 Overview

11.2 Market Initiative

11.3 Merger and Acquisition

11.4 New Development

12. Company Profiles

12.1 NICE Ltd.

12.1.1 Key Facts

12.1.2 Business Description

12.1.3 Products and Services

12.1.4 Financial Overview

12.1.5 SWOT Analysis

12.1.6 Key Developments

12.2 Open Text Corporation

12.2.1 Key Facts

12.2.2 Business Description

12.2.3 Products and Services

12.2.4 Financial Overview

12.2.5 SWOT Analysis

12.2.6 Key Developments

12.3 Verint Systems, Inc.

12.3.1 Key Facts

12.3.2 Business Description

12.3.3 Products and Services

12.3.4 Financial Overview

12.3.5 SWOT Analysis

12.3.6 Key Developments

12.4 ActiveOps PLC

12.4.1 Key Facts

12.4.2 Business Description

12.4.3 Products and Services

12.4.4 Financial Overview

12.4.5 SWOT Analysis

12.4.6 Key Developments

12.5 Alvaria, Inc.

12.5.1 Key Facts

12.5.2 Business Description

12.5.3 Products and Services

12.5.4 Financial Overview

12.5.5 SWOT Analysis

12.5.6 Key Developments

12.6 Calabrio Inc.

12.6.1 Key Facts

12.6.2 Business Description

12.6.3 Products and Services

12.6.4 Financial Overview

12.6.5 SWOT Analysis

12.6.6 Key Developments

12.7 Oracle Corporation

12.7.1 Key Facts

12.7.2 Business Description

12.7.3 Products and Services

12.7.4 Financial Overview

12.7.5 SWOT Analysis

12.7.6 Key Developments

12.8 Genesys

12.8.1 Key Facts

12.8.2 Business Description

12.8.3 Products and Services

12.8.4 Financial Overview

12.8.5 SWOT Analysis

12.8.6 Key Developments

12.9 Intradiem

12.9.1 Key Facts

12.9.2 Business Description

12.9.3 Products and Services

12.9.4 Financial Overview

12.9.5 SWOT Analysis

12.9.6 Key Developments

12.10 Team Software

12.10.1 Key Facts

12.10.2 Business Description

12.10.3 Products and Services

12.10.4 Financial Overview

12.10.5 SWOT Analysis

12.10.6 Key Developments

13. Appendix

13.1 About The Insight Partners

13.2 Glossary of Terms

LIST OF TABLES

Table 1. Global Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Table 2. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 3. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 4. North America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 5. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 6. US Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 7. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 8. Canada Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 9. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 10. Mexico Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 11. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 12. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 13. Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 14. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 15. Germany: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 16. France: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 17. France Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 18. Italy: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 19. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 – By End User Industry (US$ Million)

Table 20. UK Back Office Workforce Management Market Revenue and Forecast to 2028 – By Solution (US$ Million)

Table 21. UK: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 22. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 23. Russia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 24. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 25. Rest of Europe: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 26. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 27. APAC: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)

Table 28. Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 29. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 30. Australia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 31. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 32. China: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 33. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 34. India: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 35. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 36. Japan: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 37. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 38. South Korea: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 39. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 40. Rest of Asia Pacific: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 41. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 42. MEA: Back Office Workforce Management Market, by End User Industry – Revenue and Forecast to 2028 (US$ Million)

Table 43. Middle East and Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 44. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 45. South Africa: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 46. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 47. Saudi Arabia: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 48. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 49. UAE: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 50. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 51. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 52. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 53. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 54. South America: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)

Table 55. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 56. Brazil: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 57. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 58. Argentina: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 59. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)

Table 60. Rest of SAM: Back Office Workforce Management Market, Revenue and Forecast to 2028 - By End User Industry (US$ Million)

Table 61. Glossary of Terms, Back Office Workforce Management Market

LIST OF FIGURES

Figure 1. Back Office Workforce Management Market Segmentation

Figure 2. Back Office Workforce Management Market Segmentation – By Geography

Figure 3. Global Back Office Workforce Management Market Overview

Figure 4. Customer Communications Management Market, By Solution

Figure 5. Customer Communications Management Market, By End User Industry

Figure 6. Customer Communications Management Market, By Region

Figure 7. North America: PEST Analysis

Figure 8. Europe: PEST Analysis

Figure 9. APAC: PEST Analysis

Figure 10. MEA: PEST Analysis

Figure 11. SAM: PEST Analysis

Figure 12. Expert Opinion

Figure 13. Back Office Workforce Management Market Impact Analysis of Drivers and Restraints

Figure 14. Global Back Office Workforce Management Market

Figure 15. Global Back Office Workforce Management Market Revenue and Forecast To 2028 (US$ Million)

Figure 16. Back Office Workforce Management Market Breakdown, by Solution, 2021 & 2028 (%)

Figure 17. Global Robotic Automation Process Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. Global Performance Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 19. Global Back Office Optimization Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. Global Process Analytics Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. Global Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. Back Office Workforce Management Market Breakdown, By End User Industry, 2021 & 2028 (%)

Figure 23. Global IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. Global BFSI Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. Global Retail and E-commerce Market Revenue and Forecast to 2028 (US$ Million)

Figure 26. Global Transportation Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. Global Government Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. Global Others Market Revenue and Forecast to 2028 (US$ Million)

Figure 29. Global Back Office Workforce Management Market, By Geography – 2021 and 2028 (%)

Figure 30. North America: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 31. North America: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)

Figure 32. North America: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)

Figure 33. North America: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 34. US: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 35. Canada: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 36. Mexico: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 37. Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 38. Europe Back Office Workforce Management Market Breakdown, By Solution, 2021 and 2028 (%)

Figure 39. Europe: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)

Figure 40. Europe: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 41. Germany Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 42. France Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 43. Italy Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 44. UK Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 45. Russia Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 46. Rest of Europe Back Office Workforce Management Market Revenue and Forecast to 2028 (US$ Million)

Figure 47. APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 48. Asia Pacific: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)

Figure 49. Asia Pacific: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)

Figure 50. Asia Pacific: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 51. Australia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 52. China: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 53. India: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 54. Japan: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 55. South Korea: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 56. Rest of APAC: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 57. MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

Figure 58. MEA: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)

Figure 59. MEA: Back Office Workforce Management Market, by End User Industry, 2021 & 2028 (%)

Figure 60. Middle East and Africa: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 61. South Africa: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 62. Saudi Arabia: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 63. UAE: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 64. Rest of MEA: Back Office Workforce Management Market, Revenue and Forecast to 2028 (US$ Million)

Figure 65. SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 66. South America: Back Office Workforce Management Market, by Solution, 2021 & 2028 (%)

Figure 67. SAM: Back Office Workforce Management Market Revenue and Forecast, by End User Industry (2021 and 2028)

Figure 68. South America: Back Office Workforce Management Market, by Country, 2021 & 2028 (%)

Figure 69. Brazil: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 70. Argentina: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 71. Rest of SAM: Back Office Workforce Management Market – Revenue and Forecast to 2028 (US$ Million)

Figure 72. Impact of COVID-19 Pandemic in North American Countries

Figure 73. Impact of COVID-19 Pandemic in Europe Country Markets

Figure 74. Impact of COVID-19 Pandemic in Asia Pacific Country Markets

Figure 75. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets

Figure 76. Impact of COVID-19 Pandemic in South America Country Markets

The List of Companies - Back Office Workforce Management Market

NICE Ltd.
Open Text Corporation
Oracle Corporation
Genesys
Alvaria, Inc.
Verint Systems, Inc.
ActiveOps PLC
Calabrio Inc.
Intradiem
Team Software

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
Validates and strengthens in-house secondary research findings
Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

Industry participants: VPs, business development managers, market intelligence managers and national sales managers
Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

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Market Size Value in	US$ 3,601.4 Million in 2022
Market Size Value by	US$ 6,713.2 Million by 2028
Growth rate	CAGR of 10.9% from 2022 to 2028
Forecast Period	2022-2028
Base Year	2022