Back Office Workforce Management Market 2027 by Deployment Model, Solution, End User Industry and Geography | The Insight Partners

Back Office Workforce Management Market to 2027 - Global Analysis and Forecasts by Deployment Model (On-Premise, Cloud); Solution (Robotic Process Automation, Performance Management, Operation Visualizer, Back-Office Optimization, Desktop and Process Analytics, Others); End User Industry (IT and Telecom, BFSI, Retail and E-commerce, Transportation, Government, Others) and Geography

Report Code: TIPRE00007088 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

Back-office workforce management is a software which streamlines all the activities of employees and promotes the workforce to prioritize their task. This software also assists in increasing the efficiency of business operations. An efficient workforce management solution helps employees to manage complex situations which arise at the back office process environment.

MARKET DYNAMICS

Positive growth is observed in the acceptance of cloud services across varied industries as the software lowers stress and processing time while improving customer experience. This factor is responsible for driving the growth of the back office workforce management market. Nevertheless, the emergence of back-office management among retail and BFSI sector is expected to gain high momentum in the future and so will provide healthy opportunities to the players operating in the back office workforce management market.

MARKET SCOPE

The "Global Back Office Workforce Management Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the back office workforce management market with detailed market segmentation by deployment model, solution, end user industry, and geography. The global back office workforce management market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading back office workforce management market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global back office workforce management market is segmented on the basis of deployment model, solution, and end user industry. Based on deployment model, the back office workforce management market is segmented into on-premise and cloud. On the basis of solution, it is segmented into robotic process automation, performance management, operation visualizer, back-office optimization, desktop and process analytics, and others. Based on end user industry, the back office workforce management market is segmented into IT and telecom, BFSI, retail and e-commerce, transportation, government, and others.

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global back office workforce management market based on various segments. It also provides market size and forecast estimates from the year 2018 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The back office workforce management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the back office workforce management market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the back office workforce management in these regions.

MARKET PLAYERS


The reports cover key developments in the back office workforce management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from back office workforce management market are anticipated to lucrative growth opportunities in the future with the rising demand for back office workforce management in the global market. Below mentioned is the list of few companies engaged in the back office workforce management market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the back office workforce management market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •  ActiveOps Limited
  •  Aspect Software
  •  Calabrio, Inc.
  •  Cicero Inc.
  •  Genesys
  •  Intradiem
  •  Monet Software, Inc.
  •  NICE
  •  Teleopti
  •  Verint System Inc.

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Back Office Workforce Management Market - By Deployment Model
1.3.2 Back Office Workforce Management Market - By Solution
1.3.3 Back Office Workforce Management Market - By End User Industry
1.3.4 Back Office Workforce Management Market - By Region
1.3.4.1 By Country

2. KEY TAKEWAYS

3. RESEARCH METHODOLOGY

4. BACK OFFICE WORKFORCE MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. BACK OFFICE WORKFORCE MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. BACK OFFICE WORKFORCE MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. BACK OFFICE WORKFORCE MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. BACK OFFICE WORKFORCE MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. BACK OFFICE WORKFORCE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT MODEL
7.1. OVERVIEW
7.2. DEPLOYMENT MODEL MARKET FORECASTS AND ANALYSIS
7.3. ON-PREMISE
7.3.1. Overview
7.3.2. On-Premise Market Forecast and Analysis
7.4. CLOUD
7.4.1. Overview
7.4.2. Cloud Market Forecast and Analysis
8. BACK OFFICE WORKFORCE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - SOLUTION
8.1. OVERVIEW
8.2. SOLUTION MARKET FORECASTS AND ANALYSIS
8.3. ROBOTIC PROCESS AUTOMATION
8.3.1. Overview
8.3.2. Robotic Process Automation Market Forecast and Analysis
8.4. PERFORMANCE MANAGEMENT
8.4.1. Overview
8.4.2. Performance Management Market Forecast and Analysis
8.5. OPERATION VISUALIZER
8.5.1. Overview
8.5.2. Operation Visualizer Market Forecast and Analysis
8.6. BACK-OFFICE OPTIMIZATION
8.6.1. Overview
8.6.2. Back-Office Optimization Market Forecast and Analysis
8.7. DESKTOP AND PROCESS ANALYTICS
8.7.1. Overview
8.7.2. Desktop and Process Analytics Market Forecast and Analysis
8.8. OTHERS
8.8.1. Overview
8.8.2. Others Market Forecast and Analysis
9. BACK OFFICE WORKFORCE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2027 - END USER INDUSTRY
9.1. OVERVIEW
9.2. END USER INDUSTRY MARKET FORECASTS AND ANALYSIS
9.3. IT AND TELECOM
9.3.1. Overview
9.3.2. IT and Telecom Market Forecast and Analysis
9.4. BFSI
9.4.1. Overview
9.4.2. BFSI Market Forecast and Analysis
9.5. RETAIL AND E-COMMERCE
9.5.1. Overview
9.5.2. Retail and E-commerce Market Forecast and Analysis
9.6. TRANSPORTATION
9.6.1. Overview
9.6.2. Transportation Market Forecast and Analysis
9.7. GOVERNMENT
9.7.1. Overview
9.7.2. Government Market Forecast and Analysis
9.8. OTHERS
9.8.1. Overview
9.8.2. Others Market Forecast and Analysis

10. BACK OFFICE WORKFORCE MANAGEMENT MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Back Office Workforce Management Market Overview
10.1.2 North America Back Office Workforce Management Market Forecasts and Analysis
10.1.3 North America Back Office Workforce Management Market Forecasts and Analysis - By Deployment Model
10.1.4 North America Back Office Workforce Management Market Forecasts and Analysis - By Solution
10.1.5 North America Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
10.1.6 North America Back Office Workforce Management Market Forecasts and Analysis - By Countries
10.1.6.1 United States Back Office Workforce Management Market
10.1.6.1.1 United States Back Office Workforce Management Market by Deployment Model
10.1.6.1.2 United States Back Office Workforce Management Market by Solution
10.1.6.1.3 United States Back Office Workforce Management Market by End User Industry
10.1.6.2 Canada Back Office Workforce Management Market
10.1.6.2.1 Canada Back Office Workforce Management Market by Deployment Model
10.1.6.2.2 Canada Back Office Workforce Management Market by Solution
10.1.6.2.3 Canada Back Office Workforce Management Market by End User Industry
10.1.6.3 Mexico Back Office Workforce Management Market
10.1.6.3.1 Mexico Back Office Workforce Management Market by Deployment Model
10.1.6.3.2 Mexico Back Office Workforce Management Market by Solution
10.1.6.3.3 Mexico Back Office Workforce Management Market by End User Industry
10.2. EUROPE
10.2.1 Europe Back Office Workforce Management Market Overview
10.2.2 Europe Back Office Workforce Management Market Forecasts and Analysis
10.2.3 Europe Back Office Workforce Management Market Forecasts and Analysis - By Deployment Model
10.2.4 Europe Back Office Workforce Management Market Forecasts and Analysis - By Solution
10.2.5 Europe Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
10.2.6 Europe Back Office Workforce Management Market Forecasts and Analysis - By Countries
10.2.6.1 Germany Back Office Workforce Management Market
10.2.6.1.1 Germany Back Office Workforce Management Market by Deployment Model
10.2.6.1.2 Germany Back Office Workforce Management Market by Solution
10.2.6.1.3 Germany Back Office Workforce Management Market by End User Industry
10.2.6.2 France Back Office Workforce Management Market
10.2.6.2.1 France Back Office Workforce Management Market by Deployment Model
10.2.6.2.2 France Back Office Workforce Management Market by Solution
10.2.6.2.3 France Back Office Workforce Management Market by End User Industry
10.2.6.3 Italy Back Office Workforce Management Market
10.2.6.3.1 Italy Back Office Workforce Management Market by Deployment Model
10.2.6.3.2 Italy Back Office Workforce Management Market by Solution
10.2.6.3.3 Italy Back Office Workforce Management Market by End User Industry
10.2.6.4 United Kingdom Back Office Workforce Management Market
10.2.6.4.1 United Kingdom Back Office Workforce Management Market by Deployment Model
10.2.6.4.2 United Kingdom Back Office Workforce Management Market by Solution
10.2.6.4.3 United Kingdom Back Office Workforce Management Market by End User Industry
10.2.6.5 Russia Back Office Workforce Management Market
10.2.6.5.1 Russia Back Office Workforce Management Market by Deployment Model
10.2.6.5.2 Russia Back Office Workforce Management Market by Solution
10.2.6.5.3 Russia Back Office Workforce Management Market by End User Industry
10.2.6.6 Rest of Europe Back Office Workforce Management Market
10.2.6.6.1 Rest of Europe Back Office Workforce Management Market by Deployment Model
10.2.6.6.2 Rest of Europe Back Office Workforce Management Market by Solution
10.2.6.6.3 Rest of Europe Back Office Workforce Management Market by End User Industry
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Back Office Workforce Management Market Overview
10.3.2 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis
10.3.3 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By Deployment Model
10.3.4 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By Solution
10.3.5 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
10.3.6 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By Countries
10.3.6.1 Australia Back Office Workforce Management Market
10.3.6.1.1 Australia Back Office Workforce Management Market by Deployment Model
10.3.6.1.2 Australia Back Office Workforce Management Market by Solution
10.3.6.1.3 Australia Back Office Workforce Management Market by End User Industry
10.3.6.2 China Back Office Workforce Management Market
10.3.6.2.1 China Back Office Workforce Management Market by Deployment Model
10.3.6.2.2 China Back Office Workforce Management Market by Solution
10.3.6.2.3 China Back Office Workforce Management Market by End User Industry
10.3.6.3 India Back Office Workforce Management Market
10.3.6.3.1 India Back Office Workforce Management Market by Deployment Model
10.3.6.3.2 India Back Office Workforce Management Market by Solution
10.3.6.3.3 India Back Office Workforce Management Market by End User Industry
10.3.6.4 Japan Back Office Workforce Management Market
10.3.6.4.1 Japan Back Office Workforce Management Market by Deployment Model
10.3.6.4.2 Japan Back Office Workforce Management Market by Solution
10.3.6.4.3 Japan Back Office Workforce Management Market by End User Industry
10.3.6.5 South Korea Back Office Workforce Management Market
10.3.6.5.1 South Korea Back Office Workforce Management Market by Deployment Model
10.3.6.5.2 South Korea Back Office Workforce Management Market by Solution
10.3.6.5.3 South Korea Back Office Workforce Management Market by End User Industry
10.3.6.6 Rest of Asia-Pacific Back Office Workforce Management Market
10.3.6.6.1 Rest of Asia-Pacific Back Office Workforce Management Market by Deployment Model
10.3.6.6.2 Rest of Asia-Pacific Back Office Workforce Management Market by Solution
10.3.6.6.3 Rest of Asia-Pacific Back Office Workforce Management Market by End User Industry
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Back Office Workforce Management Market Overview
10.4.2 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis
10.4.3 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By Deployment Model
10.4.4 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By Solution
10.4.5 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
10.4.6 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By Countries
10.4.6.1 South Africa Back Office Workforce Management Market
10.4.6.1.1 South Africa Back Office Workforce Management Market by Deployment Model
10.4.6.1.2 South Africa Back Office Workforce Management Market by Solution
10.4.6.1.3 South Africa Back Office Workforce Management Market by End User Industry
10.4.6.2 Saudi Arabia Back Office Workforce Management Market
10.4.6.2.1 Saudi Arabia Back Office Workforce Management Market by Deployment Model
10.4.6.2.2 Saudi Arabia Back Office Workforce Management Market by Solution
10.4.6.2.3 Saudi Arabia Back Office Workforce Management Market by End User Industry
10.4.6.3 U.A.E Back Office Workforce Management Market
10.4.6.3.1 U.A.E Back Office Workforce Management Market by Deployment Model
10.4.6.3.2 U.A.E Back Office Workforce Management Market by Solution
10.4.6.3.3 U.A.E Back Office Workforce Management Market by End User Industry
10.4.6.4 Rest of Middle East and Africa Back Office Workforce Management Market
10.4.6.4.1 Rest of Middle East and Africa Back Office Workforce Management Market by Deployment Model
10.4.6.4.2 Rest of Middle East and Africa Back Office Workforce Management Market by Solution
10.4.6.4.3 Rest of Middle East and Africa Back Office Workforce Management Market by End User Industry
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Back Office Workforce Management Market Overview
10.5.2 South and Central America Back Office Workforce Management Market Forecasts and Analysis
10.5.3 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By Deployment Model
10.5.4 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By Solution
10.5.5 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
10.5.6 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By Countries
10.5.6.1 Brazil Back Office Workforce Management Market
10.5.6.1.1 Brazil Back Office Workforce Management Market by Deployment Model
10.5.6.1.2 Brazil Back Office Workforce Management Market by Solution
10.5.6.1.3 Brazil Back Office Workforce Management Market by End User Industry
10.5.6.2 Argentina Back Office Workforce Management Market
10.5.6.2.1 Argentina Back Office Workforce Management Market by Deployment Model
10.5.6.2.2 Argentina Back Office Workforce Management Market by Solution
10.5.6.2.3 Argentina Back Office Workforce Management Market by End User Industry
10.5.6.3 Rest of South and Central America Back Office Workforce Management Market
10.5.6.3.1 Rest of South and Central America Back Office Workforce Management Market by Deployment Model
10.5.6.3.2 Rest of South and Central America Back Office Workforce Management Market by Solution
10.5.6.3.3 Rest of South and Central America Back Office Workforce Management Market by End User Industry

11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

12. BACK OFFICE WORKFORCE MANAGEMENT MARKET, KEY COMPANY PROFILES
12.1. ACTIVEOPS LIMITED
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. ASPECT SOFTWARE
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. CALABRIO, INC.
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. CICERO INC.
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. GENESYS
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. INTRADIEM
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. MONET SOFTWARE, INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. NICE
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. TELEOPTI
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. VERINT SYSTEM INC.
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments

13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
The List of Companies

1. ActiveOps Limited
2. Aspect Software
3. Calabrio, Inc.
4. Cicero Inc.
5. Genesys
6. Intradiem
7. Monet Software, Inc.
8. NICE
9. Teleopti
10. Verint System Inc.