New

Back Office Workforce Management Market

2021

Back Office Workforce Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Robotic Process Automation, Performance Management, Back-Office Optimization, Process Analytics, Others); End User Industry (IT and Telecom, BFSI, Retail and E-commerce, Transportation, Government, Others) and Geography

| Report Code: TIPRE00007088 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Back Office Workforce Management Market 2028 By Solution, End User Industry and Geography | The Insight Partners

Covid
Assesing the covid-19 impact?
Get the Latest COVID-19 Analysis on this market
Request Now
Happy to join you in your fight against the COVID-19 economic pandemic!
MARKET OVERVIEW

Back office workforce management software helps organizations plan, manage, and track employee work, including labor requirements, employee schedules, and paid time off (PTO). Back office workforce management platforms offer a variety of features that enable users to optimize workforce efforts. Companies use workforce management software to forecast labor demand, create and assign employee schedules, track attendance, and report on workforce efficiency..

MARKET SCOPE

The "Global Back Office Workforce Management Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the back office workforce management market with detailed market segmentation by solution, end user industry, and geography. The report provides key statistics on the market status of the leading back office workforce management market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

  •   Based on solution, the global back office workforce management market is segmented into robotic process automation, performance management, back-office optimization, process analytics, others
  •   On the basis of end user industry, the market is segmented into IT and telecom, BFSI, retail and e-commerce, transportation, government, others

MARKET DYNAMICS
Drivers:

  •   Acceptance of cloud services across varied industries as the software lowers stress and processing time while improving customer experience.
  •   The emergence of back-office management among retail and BFSI sector is expected to gain high momentum in the future and so will provide healthy opportunities to the players operating in the back office workforce management market.



Get more information on this report :

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The back office workforce management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the back office workforce management market in these regions.

IMPACT OF COVID-19 ON BACK OFFICE WORKFORCE MANAGEMENT MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.



Get more information on this report :

MARKET PLAYERS


The report covers key developments in the back office workforce management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from back office workforce management market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the back office workforce management market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   ActiveOps Limited
  •   Aspect Software
  •   Calabrio, Inc.
  •   Cicero Inc.
  •   Genesys Telecommunications Laboratories, Inc.
  •   Intradiem, Inc.
  •   Monet Software, Inc.
  •   NICE Ltd.
  •   Open Text Corporation
  •   Verint System Inc.


The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


Get more information on this report :

TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Back Office Workforce Management Market - By Solution
1.3.2 Back Office Workforce Management Market - By End User Industry
1.3.3 Back Office Workforce Management Market - By Region
1.3.3.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. BACK OFFICE WORKFORCE MANAGEMENT MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. BACK OFFICE WORKFORCE MANAGEMENT MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. BACK OFFICE WORKFORCE MANAGEMENT MARKET - GLOBAL MARKET ANALYSIS
6.1. BACK OFFICE WORKFORCE MANAGEMENT - GLOBAL MARKET OVERVIEW
6.2. BACK OFFICE WORKFORCE MANAGEMENT - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. BACK OFFICE WORKFORCE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. ROBOTIC PROCESS AUTOMATION
7.3.1. Overview
7.3.2. Robotic Process Automation Market Forecast and Analysis
7.4. PERFORMANCE MANAGEMENT
7.4.1. Overview
7.4.2. Performance Management Market Forecast and Analysis
7.5. BACK-OFFICE OPTIMIZATION
7.5.1. Overview
7.5.2. Back-Office Optimization Market Forecast and Analysis
7.6. PROCESS ANALYTICS
7.6.1. Overview
7.6.2. Process Analytics Market Forecast and Analysis
7.7. OTHERS
7.7.1. Overview
7.7.2. Others Market Forecast and Analysis
8. BACK OFFICE WORKFORCE MANAGEMENT MARKET - REVENUE AND FORECASTS TO 2028 - END USER INDUSTRY
8.1. OVERVIEW
8.2. END USER INDUSTRY MARKET FORECASTS AND ANALYSIS
8.3. IT AND TELECOM
8.3.1. Overview
8.3.2. IT and Telecom Market Forecast and Analysis
8.4. BFSI
8.4.1. Overview
8.4.2. BFSI Market Forecast and Analysis
8.5. RETAIL AND E-COMMERCE
8.5.1. Overview
8.5.2. Retail and E-commerce Market Forecast and Analysis
8.6. TRANSPORTATION
8.6.1. Overview
8.6.2. Transportation Market Forecast and Analysis
8.7. GOVERNMENT
8.7.1. Overview
8.7.2. Government Market Forecast and Analysis
8.8. OTHERS
8.8.1. Overview
8.8.2. Others Market Forecast and Analysis

9. BACK OFFICE WORKFORCE MANAGEMENT MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Back Office Workforce Management Market Overview
9.1.2 North America Back Office Workforce Management Market Forecasts and Analysis
9.1.3 North America Back Office Workforce Management Market Forecasts and Analysis - By Solution
9.1.4 North America Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
9.1.5 North America Back Office Workforce Management Market Forecasts and Analysis - By Countries
9.1.5.1 United States Back Office Workforce Management Market
9.1.5.1.1 United States Back Office Workforce Management Market by Solution
9.1.5.1.2 United States Back Office Workforce Management Market by End User Industry
9.1.5.2 Canada Back Office Workforce Management Market
9.1.5.2.1 Canada Back Office Workforce Management Market by Solution
9.1.5.2.2 Canada Back Office Workforce Management Market by End User Industry
9.1.5.3 Mexico Back Office Workforce Management Market
9.1.5.3.1 Mexico Back Office Workforce Management Market by Solution
9.1.5.3.2 Mexico Back Office Workforce Management Market by End User Industry
9.2. EUROPE
9.2.1 Europe Back Office Workforce Management Market Overview
9.2.2 Europe Back Office Workforce Management Market Forecasts and Analysis
9.2.3 Europe Back Office Workforce Management Market Forecasts and Analysis - By Solution
9.2.4 Europe Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
9.2.5 Europe Back Office Workforce Management Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Back Office Workforce Management Market
9.2.5.1.1 Germany Back Office Workforce Management Market by Solution
9.2.5.1.2 Germany Back Office Workforce Management Market by End User Industry
9.2.5.2 France Back Office Workforce Management Market
9.2.5.2.1 France Back Office Workforce Management Market by Solution
9.2.5.2.2 France Back Office Workforce Management Market by End User Industry
9.2.5.3 Italy Back Office Workforce Management Market
9.2.5.3.1 Italy Back Office Workforce Management Market by Solution
9.2.5.3.2 Italy Back Office Workforce Management Market by End User Industry
9.2.5.4 United Kingdom Back Office Workforce Management Market
9.2.5.4.1 United Kingdom Back Office Workforce Management Market by Solution
9.2.5.4.2 United Kingdom Back Office Workforce Management Market by End User Industry
9.2.5.5 Russia Back Office Workforce Management Market
9.2.5.5.1 Russia Back Office Workforce Management Market by Solution
9.2.5.5.2 Russia Back Office Workforce Management Market by End User Industry
9.2.5.6 Rest of Europe Back Office Workforce Management Market
9.2.5.6.1 Rest of Europe Back Office Workforce Management Market by Solution
9.2.5.6.2 Rest of Europe Back Office Workforce Management Market by End User Industry
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Back Office Workforce Management Market Overview
9.3.2 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis
9.3.3 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By Solution
9.3.4 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
9.3.5 Asia-Pacific Back Office Workforce Management Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Back Office Workforce Management Market
9.3.5.1.1 Australia Back Office Workforce Management Market by Solution
9.3.5.1.2 Australia Back Office Workforce Management Market by End User Industry
9.3.5.2 China Back Office Workforce Management Market
9.3.5.2.1 China Back Office Workforce Management Market by Solution
9.3.5.2.2 China Back Office Workforce Management Market by End User Industry
9.3.5.3 India Back Office Workforce Management Market
9.3.5.3.1 India Back Office Workforce Management Market by Solution
9.3.5.3.2 India Back Office Workforce Management Market by End User Industry
9.3.5.4 Japan Back Office Workforce Management Market
9.3.5.4.1 Japan Back Office Workforce Management Market by Solution
9.3.5.4.2 Japan Back Office Workforce Management Market by End User Industry
9.3.5.5 South Korea Back Office Workforce Management Market
9.3.5.5.1 South Korea Back Office Workforce Management Market by Solution
9.3.5.5.2 South Korea Back Office Workforce Management Market by End User Industry
9.3.5.6 Rest of Asia-Pacific Back Office Workforce Management Market
9.3.5.6.1 Rest of Asia-Pacific Back Office Workforce Management Market by Solution
9.3.5.6.2 Rest of Asia-Pacific Back Office Workforce Management Market by End User Industry
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Back Office Workforce Management Market Overview
9.4.2 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis
9.4.3 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By Solution
9.4.4 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
9.4.5 Middle East and Africa Back Office Workforce Management Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Back Office Workforce Management Market
9.4.5.1.1 South Africa Back Office Workforce Management Market by Solution
9.4.5.1.2 South Africa Back Office Workforce Management Market by End User Industry
9.4.5.2 Saudi Arabia Back Office Workforce Management Market
9.4.5.2.1 Saudi Arabia Back Office Workforce Management Market by Solution
9.4.5.2.2 Saudi Arabia Back Office Workforce Management Market by End User Industry
9.4.5.3 U.A.E Back Office Workforce Management Market
9.4.5.3.1 U.A.E Back Office Workforce Management Market by Solution
9.4.5.3.2 U.A.E Back Office Workforce Management Market by End User Industry
9.4.5.4 Rest of Middle East and Africa Back Office Workforce Management Market
9.4.5.4.1 Rest of Middle East and Africa Back Office Workforce Management Market by Solution
9.4.5.4.2 Rest of Middle East and Africa Back Office Workforce Management Market by End User Industry
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Back Office Workforce Management Market Overview
9.5.2 South and Central America Back Office Workforce Management Market Forecasts and Analysis
9.5.3 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By Solution
9.5.4 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By End User Industry
9.5.5 South and Central America Back Office Workforce Management Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Back Office Workforce Management Market
9.5.5.1.1 Brazil Back Office Workforce Management Market by Solution
9.5.5.1.2 Brazil Back Office Workforce Management Market by End User Industry
9.5.5.2 Argentina Back Office Workforce Management Market
9.5.5.2.1 Argentina Back Office Workforce Management Market by Solution
9.5.5.2.2 Argentina Back Office Workforce Management Market by End User Industry
9.5.5.3 Rest of South and Central America Back Office Workforce Management Market
9.5.5.3.1 Rest of South and Central America Back Office Workforce Management Market by Solution
9.5.5.3.2 Rest of South and Central America Back Office Workforce Management Market by End User Industry

10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

11. BACK OFFICE WORKFORCE MANAGEMENT MARKET, KEY COMPANY PROFILES
11.1. ACTIVEOPS LIMITED
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. ASPECT SOFTWARE
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. CALABRIO, INC.
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. CICERO INC.
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. INTRADIEM, INC.
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. MONET SOFTWARE, INC.
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. NICE LTD.
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. OPEN TEXT CORPORATION
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. VERINT SYSTEM INC.
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments

12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS
The List of Companies

1. ActiveOps Limited
2. Aspect Software
3. Calabrio, Inc.
4. Cicero Inc.
5. Genesys Telecommunications Laboratories, Inc.
6. Intradiem, Inc.
7. Monet Software, Inc.
8. NICE Ltd.
9. Open Text Corporation
10. Verint System Inc.
TIPRE00007088
Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

Pricing

Free

20%

customization on Pre-Booking
Request for Sample
Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.