Publication Month: Jul 2022 | Report Code: TIPRE00007088 | No. of Pages: 159 | Category: Technology, Media and Telecommunications | Status: Published
Back office workforce management applications help employees optimize their schedules, track time and attendance, and manage employee absenteeism and vacations. The capabilities of back office workforce management applications vary from industry to industry. For example, HR software is paired with a workforce management tool that integrates employee portals with biometric services in the IT sector.
Germany, France, and the UK have a large number of manufacturing facilities. The COVID-19 pandemic marginally affected manufacturers' operations, including IT market players, as developers continued their operations with limited workforces, which fractionally impacted the workforce management product deliveries in 2020. IT developers are dealing with a high demand for remote employee productivity tracking solutions due to lockdowns enacted in response to the rapid spread of the disease. Back office employees of many car manufacturing and electrical component manufacturing companies, and research and development teams began working from home in 2020. As a result, there has been a surge in cloud-based solutions in the region for workforce management.
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Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers’ official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with co-workers and the firm, as a whole, via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back office workforce management market players.
The back office workforce management market analysis by solution, is segmented into robotic process automation, performance management, back office optimization, process analytics, and others. The robotic process automation segment accounted for the largest back office workforce management market share in 2021. Robotic process automation (RPA) is a software technology that facilitates the creation, deployment, and management of software robots that emulate human behavior by interacting with digital systems and software. Like humans, software robots understand what is displayed on the screen, perform the correct keystrokes, navigate the systems, identify and extract data, and perform various predefined actions. RPA streamlines workflows and improves business profitability, flexibility, and responsiveness. It also enhances employee satisfaction, engagement, and productivity by eliminating redundant day-to-day work.
The back office workforce management market analysis by end-use industry, the back office workforce management market is segmented into IT and telecom, BFSI, retail and e-commerce, transportation, government, and others. The IT & telecom segment accounted for the largest back office workforce management market share in 2021. To handle traffic and process customer requests faster, telcos must maintain a smooth task and workflow management processes. Automated order entry and workflow management systems are gaining more popularity than traditional ordering systems, wherein employees have to manually enter new customer details or reschedule existing services and equipment. The workflow management systems often provide end users with web-based access. According to survey data by a customer service company, more than 90% of customers expect to manage their accounts, and brands and businesses by offering self-service portals.
Players operating in the back office workforce management market are mainly focused on the development of advanced and efficient products.
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