Back Office Workforce Management Market Size Report 2022-2028

Back Office Workforce Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Robotic Automation Process, Performance Management, Back Office Optimization, Process Analytics, and Others) and End-Use Industry (IT and Telecom, BFSI, Transportation, Retail and E-Commerce, Government, and Others)

Publication Month : Jul 2022

  • Report Code : TIPRE00007088
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 159
Inquire Before Buy

PRICING

$4550

$3640

The back office workforce management market is projected to reach US$ 6,713.2 million by 2028 from US$ 3,601.4 million in 2022; it is expected to grow at a CAGR of 10.9% from 2022 to 2028.

Back office workforce management applications help employees optimize their schedules, track time and attendance, and manage employee absenteeism and vacations. The capabilities of back office workforce management applications vary from industry to industry. For example, HR software is paired with a workforce management tool that integrates employee portals with biometric services in the IT sector.

Customize Research To Suit Your Requirement

We can optimize and tailor the analysis and scope which is unmet through our standard offerings. This flexibility will help you gain the exact information needed for your business planning and decision making.

Back Office Workforce Management Market: Strategic Insights

back-office-workforce-management-market
Market Size Value inUS$ 3,601.4 Million in 2022
Market Size Value byUS$ 6,713.2 Million by 2028
Growth rateCAGR of 10.9% from 2022 to 2028
Forecast Period2022-2028
Base Year2022
Analyst Image

Naveen

Have a question?

Naveen will walk you through a 15-minute call to present the report’s content and answer all queries if you have any.

Analyst Image  Speak to Analyst

Impact of COVID-19 Pandemic on Europe Back Office Workforce Management Market

 

Germany, France, and the UK have a large number of manufacturing facilities. The COVID-19 pandemic marginally affected manufacturers' operations, including IT market players, as developers continued their operations with limited workforces, which fractionally impacted the workforce management product deliveries in 2020. IT developers are dealing with a high demand for remote employee productivity tracking solutions due to lockdowns enacted in response to the rapid spread of the disease. Back office employees of many car manufacturing and electrical component manufacturing companies, and research and development teams began working from home in 2020. As a result, there has been a surge in cloud-based solutions in the region for workforce management.

Lucrative Regions for Back Office Workforce Management Market

  • Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
  • Request discounts available for Start-Ups & Universities

Market Insights – Back Office Workforce Management Market

Rising Demand for Mobile Workforce Management Apps to Fuel Back Office Workforce Management Market Growth in Future

Companies are increasingly preferring app-based workforce management platforms to create smart workplaces. Reluctance toward embracing the benefits of mobility may cost them a fortune, especially in the longer run, by triggering inefficiencies and employee dissatisfaction. A mobile application creates a central hub to provide consistency in employee experience. With location monitoring, businesses can deliver hyper-local content and send real-time alerts and notifications to their employees. When location monitoring is integrated into the application, location monitoring further helps deliver relevant and timely experiences while increasing efficiency, productivity, and engagement of the employees. Mobile applications make it simple to enter workers’ official day count and other related information in data systems. Apps serve as a single hub combining all digital touchpoints associated with the management into a seamless, user-friendly platform. Making all work-related materials available on a single app allows enterprises to ensure the seamless functioning of employees, both, on campus and at home. Management teams can communicate and collaborate with co-workers and the firm, as a whole, via official mobile apps. Moreover, these apps can automatically capture the arrival time of employees at their perspective workstations. Such benefits of mobile app-based solutions for workforce management are creating growth opportunities for the back office workforce management market players.

Component-Based Back Office Workforce Management Market Insights

The back office workforce management market analysis by solution, is segmented into robotic process automation, performance management, back office optimization, process analytics, and others. The robotic process automation segment accounted for the largest back office workforce management market share in 2021. Robotic process automation (RPA)  is a software technology that facilitates the creation, deployment, and management of software robots that emulate human behavior by interacting with digital systems and software. Like humans, software robots understand what is displayed on the screen, perform the correct keystrokes, navigate the systems, identify and extract data, and perform various predefined actions. RPA streamlines workflows and improves business profitability, flexibility, and responsiveness. It also enhances employee satisfaction, engagement, and productivity by eliminating redundant day-to-day work.

End-Use Industry-Based Market Insights

The back office workforce management market analysis by end-use industry, the back office workforce management market is segmented into IT and telecom, BFSI, retail and e-commerce, transportation, government, and others. The IT & telecom segment accounted for the largest back office workforce management market share in 2021. To handle traffic and process customer requests faster, telcos must maintain a smooth task and workflow management processes. Automated order entry and workflow management systems are gaining more popularity than traditional ordering systems, wherein employees have to manually enter new customer details or reschedule existing services and equipment. The workflow management systems often provide end users with web-based access. According to survey data by a customer service company, more than 90% of customers expect to manage their accounts, and brands and businesses by offering self-service portals.

Players operating in the back office workforce management market are mainly focused on the development of advanced and efficient products.

  • In 2022, Genesys partnered with Thrive, a behavior changes technology company, to help their client organizations transform their relationships with employees. Thrive and Genesys have introduced a solution that enables organizations to embed well-being tools directly in the workflow and workforce management solutions so workers can de-stress, reset, and recharge in real time.
  • In 2022, Verint introduced One Workforce, an innovative approach to eliminate silos and unify and empower both humans and bots. The success of customer engagement is based on organizations’ efforts to embrace a channel-less approach. The One Workforce approach helps orchestrate the entire customer engagement workforce—both humans and bots across the contact center, back office, and branch. It synchronizes the entire workforce as one large pool of resources and allocates the right work to the right resource at the right time. The solution shows flexibility with its work allocation capabilities based on business priorities.

Company Profiles

  • NICE Ltd.
  • Open Text Corporation
  • Oracle Corporation
  • Genesys
  • Alvaria, Inc.
  • Verint Systems, Inc.
  • ActiveOps PLC
  • Calabrio Inc.
  • Intradiem
  • Team Software
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Solution and End-Use Industry

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions


What are reasons behind back-office workforce management market growth?

Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.

What are market opportunities for back-office workforce management market?

Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.

Which solution is expected to dominate the market in the forecast period?

The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.

Which region has dominated the back-office workforce management market?

In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.

Which are the major companies in the back-office workforce management market?

The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.

Which end user industry is expected to dominate the market in the forecast period?

The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.

The List of Companies - Back Office Workforce Management Market

  1. NICE Ltd.
  2. Open Text Corporation
  3. Oracle Corporation
  4. Genesys
  5. Alvaria, Inc.
  6. Verint Systems, Inc.
  7. ActiveOps PLC
  8. Calabrio Inc.
  9. Intradiem
  10. Team Software

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

Trends and growth analysis reports related to Back Office Workforce Management Market