The business processes outsourcing market is expected to grow at a significant pace during the forecast period. With the increasing competition, rise in technological innovation, partnerships among the vendors, many regional and global players are offering specific application products for customers. The North America region is expected to hold a major market share of the business processes outsourcing market, whereas South America and Asia-Pacific are expected to witness high year-on-year growth during the forecast period. Nearshore business processes outsourcing in South America is trending. South America based companies offer low rate customer care services to the U.S. and the world.
MARKET DYNAMICS
The key drivers for the high growth of the business processes outsourcing market are improved service level, technology infusion, scalability, quality and others. The cost advantage offered by business processes outsourcing is one of the key reasons, which impacts the demand for business processes outsourcing services and driving the business processes outsourcing market. It significantly reduces the cost of the organization by providing support and services. Moreover, the increasing need for enhanced customer satisfaction is driving the global business processes outsourcing market.
MARKET SCOPE
The "Global business processes outsourcing market to 2031" is a specialized and in-depth study of the industry with a special focus on the global market trend analysis. The report aims to provide an overview of business processes outsourcing market with detailed market segmentation by service type, industry and geography. The global business processes outsourcing market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading business processes outsourcing market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global business processes outsourcing market is segmented based on service type and industry. By service type, the business processes outsourcing market is segmented into IT Services, Finance and Accounting Services, eCommerce Support Services, Call Center Services and Others. On the basis of industry, the business processes outsourcing market is bifurcated into BFSI, Healthcare, Real Estate, Retail, IT and Telecom and Others.
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The report provides a detailed overview of the industry, including both qualitative and quantitative information. It provides an overview and forecast of the global business processes outsourcing market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA) and South America (SAM). The business processes outsourcing market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the business processes outsourcing market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and SAM after evaluating political, economic, social and technological factors affecting the business processes outsourcing market in these regions.
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
The report provides a detailed overview of the industry, including both qualitative and quantitative information. It provides an overview and forecast of the global business processes outsourcing market based on various segments. It also provides market size and forecast estimates from the year 2021 to 2031 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA) and South America (SAM). The business processes outsourcing market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the business processes outsourcing market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and SAM after evaluating political, economic, social and technological factors affecting the business processes outsourcing market in these regions.
MARKET PLAYERS
The reports cover key developments in the business processes outsourcing market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others, such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from business processes outsourcing market are anticipated to lucrative growth opportunities in the future with the rising demand for business processes outsourcing market in the global market. Below mentioned is the list of few companies engaged in the business processes outsourcing market.
The report also includes the profiles of key business processes outsourcing market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, the key development in the past five years.
- Accenture PLC
- Amdocs group
- Capgemini Services SAS
- Conduent, Inc.
- CSS Corp
- Fujitsu Limited
- HCL Technologies Limited
- IBM Corporation
- Infosys Limited
- Wipro Limited
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
- Request discounts available for Start-Ups & Universities
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Business Processes Outsourcing Market - By Service Type
1.3.2Business Processes Outsourcing Market - By Industry
1.3.3Business Processes Outsourcing Market - By Region
1.3.3.1By Country
2.KEY TAKEWAYS
3.RESEARCH METHODOLOGY
4.BUSINESS PROCESSES OUTSOURCING MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.BUSINESS PROCESSES OUTSOURCING MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6.BUSINESS PROCESSES OUTSOURCING MARKET - GLOBAL MARKET ANALYSIS
6.1.BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET OVERVIEW
6.2.BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE
7.BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2028 - SERVICE TYPE
7.1.OVERVIEW
7.2.SERVICE TYPE MARKET FORECASTS AND ANALYSIS
7.3.IT SERVICES
7.3.1.Overview
7.3.2.IT Services Market Forecast and Analysis
7.4.FINANCE AND ACCOUNTING SERVICES
7.4.1.Overview
7.4.2.Finance and Accounting Services Market Forecast and Analysis
7.5.ECOMMERCE SUPPORT SERVICES
7.5.1.Overview
7.5.2.eCommerce Support Services Market Forecast and Analysis
7.6.CALL CENTER SERVICES
7.6.1.Overview
7.6.2.Call Center Services Market Forecast and Analysis
7.7.OTHERS
7.7.1.Overview
7.7.2.Others Market Forecast and Analysis
8.BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY
8.1.OVERVIEW
8.2.INDUSTRY MARKET FORECASTS AND ANALYSIS
8.3.BFSI
8.3.1.Overview
8.3.2.BFSI Market Forecast and Analysis
8.4.HEALTHCARE
8.4.1.Overview
8.4.2.Healthcare Market Forecast and Analysis
8.5.REAL ESTATE
8.5.1.Overview
8.5.2.Real Estate Market Forecast and Analysis
8.6.RETAIL
8.6.1.Overview
8.6.2.Retail Market Forecast and Analysis
8.7.IT AND TELECOM
8.7.1.Overview
8.7.2.IT and Telecom Market Forecast and Analysis
8.8.OTHERS
8.8.1.Overview
8.8.2.Others Market Forecast and Analysis
9.BUSINESS PROCESSES OUTSOURCING MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1.NORTH AMERICA
9.1.1North America Business Processes Outsourcing Market Overview
9.1.2North America Business Processes Outsourcing Market Forecasts and Analysis
9.1.3North America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.1.4North America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.1.5North America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.1.5.1United States Business Processes Outsourcing Market
9.1.5.1.1United States Business Processes Outsourcing Market by Service Type
9.1.5.1.2United States Business Processes Outsourcing Market by Industry
9.1.5.2Canada Business Processes Outsourcing Market
9.1.5.2.1Canada Business Processes Outsourcing Market by Service Type
9.1.5.2.2Canada Business Processes Outsourcing Market by Industry
9.1.5.3Mexico Business Processes Outsourcing Market
9.1.5.3.1Mexico Business Processes Outsourcing Market by Service Type
9.1.5.3.2Mexico Business Processes Outsourcing Market by Industry
9.2.EUROPE
9.2.1Europe Business Processes Outsourcing Market Overview
9.2.2Europe Business Processes Outsourcing Market Forecasts and Analysis
9.2.3Europe Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.2.4Europe Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.2.5Europe Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.2.5.1Germany Business Processes Outsourcing Market
9.2.5.1.1Germany Business Processes Outsourcing Market by Service Type
9.2.5.1.2Germany Business Processes Outsourcing Market by Industry
9.2.5.2France Business Processes Outsourcing Market
9.2.5.2.1France Business Processes Outsourcing Market by Service Type
9.2.5.2.2France Business Processes Outsourcing Market by Industry
9.2.5.3Italy Business Processes Outsourcing Market
9.2.5.3.1Italy Business Processes Outsourcing Market by Service Type
9.2.5.3.2Italy Business Processes Outsourcing Market by Industry
9.2.5.4United Kingdom Business Processes Outsourcing Market
9.2.5.4.1United Kingdom Business Processes Outsourcing Market by Service Type
9.2.5.4.2United Kingdom Business Processes Outsourcing Market by Industry
9.2.5.5Russia Business Processes Outsourcing Market
9.2.5.5.1Russia Business Processes Outsourcing Market by Service Type
9.2.5.5.2Russia Business Processes Outsourcing Market by Industry
9.2.5.6Rest of Europe Business Processes Outsourcing Market
9.2.5.6.1Rest of Europe Business Processes Outsourcing Market by Service Type
9.2.5.6.2Rest of Europe Business Processes Outsourcing Market by Industry
9.3.ASIA-PACIFIC
9.3.1Asia-Pacific Business Processes Outsourcing Market Overview
9.3.2Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis
9.3.3Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.3.4Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.3.5Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.3.5.1Australia Business Processes Outsourcing Market
9.3.5.1.1Australia Business Processes Outsourcing Market by Service Type
9.3.5.1.2Australia Business Processes Outsourcing Market by Industry
9.3.5.2China Business Processes Outsourcing Market
9.3.5.2.1China Business Processes Outsourcing Market by Service Type
9.3.5.2.2China Business Processes Outsourcing Market by Industry
9.3.5.3India Business Processes Outsourcing Market
9.3.5.3.1India Business Processes Outsourcing Market by Service Type
9.3.5.3.2India Business Processes Outsourcing Market by Industry
9.3.5.4Japan Business Processes Outsourcing Market
9.3.5.4.1Japan Business Processes Outsourcing Market by Service Type
9.3.5.4.2Japan Business Processes Outsourcing Market by Industry
9.3.5.5South Korea Business Processes Outsourcing Market
9.3.5.5.1South Korea Business Processes Outsourcing Market by Service Type
9.3.5.5.2South Korea Business Processes Outsourcing Market by Industry
9.3.5.6Rest of Asia-Pacific Business Processes Outsourcing Market
9.3.5.6.1Rest of Asia-Pacific Business Processes Outsourcing Market by Service Type
9.3.5.6.2Rest of Asia-Pacific Business Processes Outsourcing Market by Industry
9.4.MIDDLE EAST AND AFRICA
9.4.1Middle East and Africa Business Processes Outsourcing Market Overview
9.4.2Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis
9.4.3Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.4.4Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.4.5Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.4.5.1South Africa Business Processes Outsourcing Market
9.4.5.1.1South Africa Business Processes Outsourcing Market by Service Type
9.4.5.1.2South Africa Business Processes Outsourcing Market by Industry
9.4.5.2Saudi Arabia Business Processes Outsourcing Market
9.4.5.2.1Saudi Arabia Business Processes Outsourcing Market by Service Type
9.4.5.2.2Saudi Arabia Business Processes Outsourcing Market by Industry
9.4.5.3U.A.E Business Processes Outsourcing Market
9.4.5.3.1U.A.E Business Processes Outsourcing Market by Service Type
9.4.5.3.2U.A.E Business Processes Outsourcing Market by Industry
9.4.5.4Rest of Middle East and Africa Business Processes Outsourcing Market
9.4.5.4.1Rest of Middle East and Africa Business Processes Outsourcing Market by Service Type
9.4.5.4.2Rest of Middle East and Africa Business Processes Outsourcing Market by Industry
9.5.SOUTH AND CENTRAL AMERICA
9.5.1South and Central America Business Processes Outsourcing Market Overview
9.5.2South and Central America Business Processes Outsourcing Market Forecasts and Analysis
9.5.3South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.5.4South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.5.5South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.5.5.1Brazil Business Processes Outsourcing Market
9.5.5.1.1Brazil Business Processes Outsourcing Market by Service Type
9.5.5.1.2Brazil Business Processes Outsourcing Market by Industry
9.5.5.2Argentina Business Processes Outsourcing Market
9.5.5.2.1Argentina Business Processes Outsourcing Market by Service Type
9.5.5.2.2Argentina Business Processes Outsourcing Market by Industry
10.INDUSTRY LANDSCAPE
10.1.MERGERS AND ACQUISITIONS
10.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3.NEW PRODUCT LAUNCHES
10.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11.BUSINESS PROCESSES OUTSOURCING MARKET, KEY COMPANY PROFILES
11.1.ACCENTURE PLC
11.1.1.Key Facts
11.1.2.Business Description
11.1.3.Products and Services
11.1.4.Financial Overview
11.1.5.SWOT Analysis
11.1.6.Key Developments
11.2.AMDOCS GROUP
11.2.1.Key Facts
11.2.2.Business Description
11.2.3.Products and Services
11.2.4.Financial Overview
11.2.5.SWOT Analysis
11.2.6.Key Developments
11.3.CAPGEMINI SERVICES SAS
11.3.1.Key Facts
11.3.2.Business Description
11.3.3.Products and Services
11.3.4.Financial Overview
11.3.5.SWOT Analysis
11.3.6.Key Developments
11.4.CONDUENT, INC.
11.4.1.Key Facts
11.4.2.Business Description
11.4.3.Products and Services
11.4.4.Financial Overview
11.4.5.SWOT Analysis
11.4.6.Key Developments
11.5.CSS CORP
11.5.1.Key Facts
11.5.2.Business Description
11.5.3.Products and Services
11.5.4.Financial Overview
11.5.5.SWOT Analysis
11.5.6.Key Developments
11.6.FUJITSU LIMITED
11.6.1.Key Facts
11.6.2.Business Description
11.6.3.Products and Services
11.6.4.Financial Overview
11.6.5.SWOT Analysis
11.6.6.Key Developments
11.7.HCL TECHNOLOGIES LIMITED
11.7.1.Key Facts
11.7.2.Business Description
11.7.3.Products and Services
11.7.4.Financial Overview
11.7.5.SWOT Analysis
11.7.6.Key Developments
11.8.IBM CORPORATION
11.8.1.Key Facts
11.8.2.Business Description
11.8.3.Products and Services
11.8.4.Financial Overview
11.8.5.SWOT Analysis
11.8.6.Key Developments
11.9.INFOSYS LIMITED
11.9.1.Key Facts
11.9.2.Business Description
11.9.3.Products and Services
11.9.4.Financial Overview
11.9.5.SWOT Analysis
11.9.6.Key Developments
11.10.WIPRO LIMITED
11.10.1.Key Facts
11.10.2.Business Description
11.10.3.Products and Services
11.10.4.Financial Overview
11.10.5.SWOT Analysis
11.10.6.Key Developments
12.APPENDIX
12.1.ABOUT THE INSIGHT PARTNERS
12.2.GLOSSARY OF TERMS
1. Accenture PLC2. Amdocs group3. Capgemini Services SAS4. Conduent, Inc.5. CSS Corp6. Fujitsu Limited7. HCL Technologies Limited8. IBM Corporation9. Infosys Limited10. Wipro Limited
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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