TABLE OF CONTENTS
1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Business Processes Outsourcing Market - By Service Type
1.3.2Business Processes Outsourcing Market - By Industry
1.3.3Business Processes Outsourcing Market - By Region
1.3.3.1By Country
2.KEY TAKEWAYS
3.RESEARCH METHODOLOGY
4.BUSINESS PROCESSES OUTSOURCING MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PEST ANALYSIS
4.2.1North America - Pest Analysis
4.2.2Europe - Pest Analysis
4.2.3Asia-Pacific - Pest Analysis
4.2.4Middle East and Africa - Pest Analysis
4.2.5South and Central America - Pest Analysis
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS
5.BUSINESS PROCESSES OUTSOURCING MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6.BUSINESS PROCESSES OUTSOURCING MARKET - GLOBAL MARKET ANALYSIS
6.1.BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET OVERVIEW
6.2.BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE
7.BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2028 - SERVICE TYPE
7.1.OVERVIEW
7.2.SERVICE TYPE MARKET FORECASTS AND ANALYSIS
7.3.IT SERVICES
7.3.1.Overview
7.3.2.IT Services Market Forecast and Analysis
7.4.FINANCE AND ACCOUNTING SERVICES
7.4.1.Overview
7.4.2.Finance and Accounting Services Market Forecast and Analysis
7.5.ECOMMERCE SUPPORT SERVICES
7.5.1.Overview
7.5.2.eCommerce Support Services Market Forecast and Analysis
7.6.CALL CENTER SERVICES
7.6.1.Overview
7.6.2.Call Center Services Market Forecast and Analysis
7.7.OTHERS
7.7.1.Overview
7.7.2.Others Market Forecast and Analysis
8.BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY
8.1.OVERVIEW
8.2.INDUSTRY MARKET FORECASTS AND ANALYSIS
8.3.BFSI
8.3.1.Overview
8.3.2.BFSI Market Forecast and Analysis
8.4.HEALTHCARE
8.4.1.Overview
8.4.2.Healthcare Market Forecast and Analysis
8.5.REAL ESTATE
8.5.1.Overview
8.5.2.Real Estate Market Forecast and Analysis
8.6.RETAIL
8.6.1.Overview
8.6.2.Retail Market Forecast and Analysis
8.7.IT AND TELECOM
8.7.1.Overview
8.7.2.IT and Telecom Market Forecast and Analysis
8.8.OTHERS
8.8.1.Overview
8.8.2.Others Market Forecast and Analysis
9.BUSINESS PROCESSES OUTSOURCING MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
9.1.NORTH AMERICA
9.1.1North America Business Processes Outsourcing Market Overview
9.1.2North America Business Processes Outsourcing Market Forecasts and Analysis
9.1.3North America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.1.4North America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.1.5North America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.1.5.1United States Business Processes Outsourcing Market
9.1.5.1.1United States Business Processes Outsourcing Market by Service Type
9.1.5.1.2United States Business Processes Outsourcing Market by Industry
9.1.5.2Canada Business Processes Outsourcing Market
9.1.5.2.1Canada Business Processes Outsourcing Market by Service Type
9.1.5.2.2Canada Business Processes Outsourcing Market by Industry
9.1.5.3Mexico Business Processes Outsourcing Market
9.1.5.3.1Mexico Business Processes Outsourcing Market by Service Type
9.1.5.3.2Mexico Business Processes Outsourcing Market by Industry
9.2.EUROPE
9.2.1Europe Business Processes Outsourcing Market Overview
9.2.2Europe Business Processes Outsourcing Market Forecasts and Analysis
9.2.3Europe Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.2.4Europe Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.2.5Europe Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.2.5.1Germany Business Processes Outsourcing Market
9.2.5.1.1Germany Business Processes Outsourcing Market by Service Type
9.2.5.1.2Germany Business Processes Outsourcing Market by Industry
9.2.5.2France Business Processes Outsourcing Market
9.2.5.2.1France Business Processes Outsourcing Market by Service Type
9.2.5.2.2France Business Processes Outsourcing Market by Industry
9.2.5.3Italy Business Processes Outsourcing Market
9.2.5.3.1Italy Business Processes Outsourcing Market by Service Type
9.2.5.3.2Italy Business Processes Outsourcing Market by Industry
9.2.5.4United Kingdom Business Processes Outsourcing Market
9.2.5.4.1United Kingdom Business Processes Outsourcing Market by Service Type
9.2.5.4.2United Kingdom Business Processes Outsourcing Market by Industry
9.2.5.5Russia Business Processes Outsourcing Market
9.2.5.5.1Russia Business Processes Outsourcing Market by Service Type
9.2.5.5.2Russia Business Processes Outsourcing Market by Industry
9.2.5.6Rest of Europe Business Processes Outsourcing Market
9.2.5.6.1Rest of Europe Business Processes Outsourcing Market by Service Type
9.2.5.6.2Rest of Europe Business Processes Outsourcing Market by Industry
9.3.ASIA-PACIFIC
9.3.1Asia-Pacific Business Processes Outsourcing Market Overview
9.3.2Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis
9.3.3Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.3.4Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.3.5Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.3.5.1Australia Business Processes Outsourcing Market
9.3.5.1.1Australia Business Processes Outsourcing Market by Service Type
9.3.5.1.2Australia Business Processes Outsourcing Market by Industry
9.3.5.2China Business Processes Outsourcing Market
9.3.5.2.1China Business Processes Outsourcing Market by Service Type
9.3.5.2.2China Business Processes Outsourcing Market by Industry
9.3.5.3India Business Processes Outsourcing Market
9.3.5.3.1India Business Processes Outsourcing Market by Service Type
9.3.5.3.2India Business Processes Outsourcing Market by Industry
9.3.5.4Japan Business Processes Outsourcing Market
9.3.5.4.1Japan Business Processes Outsourcing Market by Service Type
9.3.5.4.2Japan Business Processes Outsourcing Market by Industry
9.3.5.5South Korea Business Processes Outsourcing Market
9.3.5.5.1South Korea Business Processes Outsourcing Market by Service Type
9.3.5.5.2South Korea Business Processes Outsourcing Market by Industry
9.3.5.6Rest of Asia-Pacific Business Processes Outsourcing Market
9.3.5.6.1Rest of Asia-Pacific Business Processes Outsourcing Market by Service Type
9.3.5.6.2Rest of Asia-Pacific Business Processes Outsourcing Market by Industry
9.4.MIDDLE EAST AND AFRICA
9.4.1Middle East and Africa Business Processes Outsourcing Market Overview
9.4.2Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis
9.4.3Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.4.4Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.4.5Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.4.5.1South Africa Business Processes Outsourcing Market
9.4.5.1.1South Africa Business Processes Outsourcing Market by Service Type
9.4.5.1.2South Africa Business Processes Outsourcing Market by Industry
9.4.5.2Saudi Arabia Business Processes Outsourcing Market
9.4.5.2.1Saudi Arabia Business Processes Outsourcing Market by Service Type
9.4.5.2.2Saudi Arabia Business Processes Outsourcing Market by Industry
9.4.5.3U.A.E Business Processes Outsourcing Market
9.4.5.3.1U.A.E Business Processes Outsourcing Market by Service Type
9.4.5.3.2U.A.E Business Processes Outsourcing Market by Industry
9.4.5.4Rest of Middle East and Africa Business Processes Outsourcing Market
9.4.5.4.1Rest of Middle East and Africa Business Processes Outsourcing Market by Service Type
9.4.5.4.2Rest of Middle East and Africa Business Processes Outsourcing Market by Industry
9.5.SOUTH AND CENTRAL AMERICA
9.5.1South and Central America Business Processes Outsourcing Market Overview
9.5.2South and Central America Business Processes Outsourcing Market Forecasts and Analysis
9.5.3South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.5.4South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.5.5South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.5.5.1Brazil Business Processes Outsourcing Market
9.5.5.1.1Brazil Business Processes Outsourcing Market by Service Type
9.5.5.1.2Brazil Business Processes Outsourcing Market by Industry
9.5.5.2Argentina Business Processes Outsourcing Market
9.5.5.2.1Argentina Business Processes Outsourcing Market by Service Type
9.5.5.2.2Argentina Business Processes Outsourcing Market by Industry
10.INDUSTRY LANDSCAPE
10.1.MERGERS AND ACQUISITIONS
10.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3.NEW PRODUCT LAUNCHES
10.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11.BUSINESS PROCESSES OUTSOURCING MARKET, KEY COMPANY PROFILES
11.1.ACCENTURE PLC
11.1.1.Key Facts
11.1.2.Business Description
11.1.3.Products and Services
11.1.4.Financial Overview
11.1.5.SWOT Analysis
11.1.6.Key Developments
11.2.AMDOCS GROUP
11.2.1.Key Facts
11.2.2.Business Description
11.2.3.Products and Services
11.2.4.Financial Overview
11.2.5.SWOT Analysis
11.2.6.Key Developments
11.3.CAPGEMINI SERVICES SAS
11.3.1.Key Facts
11.3.2.Business Description
11.3.3.Products and Services
11.3.4.Financial Overview
11.3.5.SWOT Analysis
11.3.6.Key Developments
11.4.CONDUENT, INC.
11.4.1.Key Facts
11.4.2.Business Description
11.4.3.Products and Services
11.4.4.Financial Overview
11.4.5.SWOT Analysis
11.4.6.Key Developments
11.5.CSS CORP
11.5.1.Key Facts
11.5.2.Business Description
11.5.3.Products and Services
11.5.4.Financial Overview
11.5.5.SWOT Analysis
11.5.6.Key Developments
11.6.FUJITSU LIMITED
11.6.1.Key Facts
11.6.2.Business Description
11.6.3.Products and Services
11.6.4.Financial Overview
11.6.5.SWOT Analysis
11.6.6.Key Developments
11.7.HCL TECHNOLOGIES LIMITED
11.7.1.Key Facts
11.7.2.Business Description
11.7.3.Products and Services
11.7.4.Financial Overview
11.7.5.SWOT Analysis
11.7.6.Key Developments
11.8.IBM CORPORATION
11.8.1.Key Facts
11.8.2.Business Description
11.8.3.Products and Services
11.8.4.Financial Overview
11.8.5.SWOT Analysis
11.8.6.Key Developments
11.9.INFOSYS LIMITED
11.9.1.Key Facts
11.9.2.Business Description
11.9.3.Products and Services
11.9.4.Financial Overview
11.9.5.SWOT Analysis
11.9.6.Key Developments
11.10.WIPRO LIMITED
11.10.1.Key Facts
11.10.2.Business Description
11.10.3.Products and Services
11.10.4.Financial Overview
11.10.5.SWOT Analysis
11.10.6.Key Developments
12.APPENDIX
12.1.ABOUT THE INSIGHT PARTNERS
12.2.GLOSSARY OF TERMS
The List of Companies
1. Accenture PLC2. Amdocs group3. Capgemini Services SAS4. Conduent, Inc.5. CSS Corp6. Fujitsu Limited7. HCL Technologies Limited8. IBM Corporation9. Infosys Limited10. Wipro Limited
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