TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Business Processes Outsourcing Market - By Service Type
1.3.2 Business Processes Outsourcing Market - By Industry
1.3.3 Business Processes Outsourcing Market - By Region
1.3.3.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. BUSINESS PROCESSES OUTSOURCING MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. BUSINESS PROCESSES OUTSOURCING MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. BUSINESS PROCESSES OUTSOURCING MARKET - GLOBAL MARKET ANALYSIS
6.1. BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET OVERVIEW
6.2. BUSINESS PROCESSES OUTSOURCING - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2027 - SERVICE TYPE
7.1. OVERVIEW
7.2. SERVICE TYPE MARKET FORECASTS AND ANALYSIS
7.3. IT SERVICES
7.3.1. Overview
7.3.2. IT Services Market Forecast and Analysis
7.4. FINANCE AND ACCOUNTING SERVICES
7.4.1. Overview
7.4.2. Finance and Accounting Services Market Forecast and Analysis
7.5. ECOMMERCE SUPPORT SERVICES
7.5.1. Overview
7.5.2. eCommerce Support Services Market Forecast and Analysis
7.6. CALL CENTER SERVICES
7.6.1. Overview
7.6.2. Call Center Services Market Forecast and Analysis
7.7. OTHERS
7.7.1. Overview
7.7.2. Others Market Forecast and Analysis
8. BUSINESS PROCESSES OUTSOURCING MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY
8.1. OVERVIEW
8.2. INDUSTRY MARKET FORECASTS AND ANALYSIS
8.3. BFSI
8.3.1. Overview
8.3.2. BFSI Market Forecast and Analysis
8.4. HEALTHCARE
8.4.1. Overview
8.4.2. Healthcare Market Forecast and Analysis
8.5. REAL ESTATE
8.5.1. Overview
8.5.2. Real Estate Market Forecast and Analysis
8.6. RETAIL
8.6.1. Overview
8.6.2. Retail Market Forecast and Analysis
8.7. IT AND TELECOM
8.7.1. Overview
8.7.2. IT and Telecom Market Forecast and Analysis
8.8. OTHERS
8.8.1. Overview
8.8.2. Others Market Forecast and Analysis
9. BUSINESS PROCESSES OUTSOURCING MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1 North America Business Processes Outsourcing Market Overview
9.1.2 North America Business Processes Outsourcing Market Forecasts and Analysis
9.1.3 North America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.1.4 North America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.1.5 North America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.1.5.1 United States Business Processes Outsourcing Market
9.1.5.1.1 United States Business Processes Outsourcing Market by Service Type
9.1.5.1.2 United States Business Processes Outsourcing Market by Industry
9.1.5.2 Canada Business Processes Outsourcing Market
9.1.5.2.1 Canada Business Processes Outsourcing Market by Service Type
9.1.5.2.2 Canada Business Processes Outsourcing Market by Industry
9.1.5.3 Mexico Business Processes Outsourcing Market
9.1.5.3.1 Mexico Business Processes Outsourcing Market by Service Type
9.1.5.3.2 Mexico Business Processes Outsourcing Market by Industry
9.2. EUROPE
9.2.1 Europe Business Processes Outsourcing Market Overview
9.2.2 Europe Business Processes Outsourcing Market Forecasts and Analysis
9.2.3 Europe Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.2.4 Europe Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.2.5 Europe Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.2.5.1 Germany Business Processes Outsourcing Market
9.2.5.1.1 Germany Business Processes Outsourcing Market by Service Type
9.2.5.1.2 Germany Business Processes Outsourcing Market by Industry
9.2.5.2 France Business Processes Outsourcing Market
9.2.5.2.1 France Business Processes Outsourcing Market by Service Type
9.2.5.2.2 France Business Processes Outsourcing Market by Industry
9.2.5.3 Italy Business Processes Outsourcing Market
9.2.5.3.1 Italy Business Processes Outsourcing Market by Service Type
9.2.5.3.2 Italy Business Processes Outsourcing Market by Industry
9.2.5.4 United Kingdom Business Processes Outsourcing Market
9.2.5.4.1 United Kingdom Business Processes Outsourcing Market by Service Type
9.2.5.4.2 United Kingdom Business Processes Outsourcing Market by Industry
9.2.5.5 Russia Business Processes Outsourcing Market
9.2.5.5.1 Russia Business Processes Outsourcing Market by Service Type
9.2.5.5.2 Russia Business Processes Outsourcing Market by Industry
9.2.5.6 Rest of Europe Business Processes Outsourcing Market
9.2.5.6.1 Rest of Europe Business Processes Outsourcing Market by Service Type
9.2.5.6.2 Rest of Europe Business Processes Outsourcing Market by Industry
9.3. ASIA-PACIFIC
9.3.1 Asia-Pacific Business Processes Outsourcing Market Overview
9.3.2 Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis
9.3.3 Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.3.4 Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.3.5 Asia-Pacific Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.3.5.1 Australia Business Processes Outsourcing Market
9.3.5.1.1 Australia Business Processes Outsourcing Market by Service Type
9.3.5.1.2 Australia Business Processes Outsourcing Market by Industry
9.3.5.2 China Business Processes Outsourcing Market
9.3.5.2.1 China Business Processes Outsourcing Market by Service Type
9.3.5.2.2 China Business Processes Outsourcing Market by Industry
9.3.5.3 India Business Processes Outsourcing Market
9.3.5.3.1 India Business Processes Outsourcing Market by Service Type
9.3.5.3.2 India Business Processes Outsourcing Market by Industry
9.3.5.4 Japan Business Processes Outsourcing Market
9.3.5.4.1 Japan Business Processes Outsourcing Market by Service Type
9.3.5.4.2 Japan Business Processes Outsourcing Market by Industry
9.3.5.5 South Korea Business Processes Outsourcing Market
9.3.5.5.1 South Korea Business Processes Outsourcing Market by Service Type
9.3.5.5.2 South Korea Business Processes Outsourcing Market by Industry
9.3.5.6 Rest of Asia-Pacific Business Processes Outsourcing Market
9.3.5.6.1 Rest of Asia-Pacific Business Processes Outsourcing Market by Service Type
9.3.5.6.2 Rest of Asia-Pacific Business Processes Outsourcing Market by Industry
9.4. MIDDLE EAST AND AFRICA
9.4.1 Middle East and Africa Business Processes Outsourcing Market Overview
9.4.2 Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis
9.4.3 Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.4.4 Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.4.5 Middle East and Africa Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.4.5.1 South Africa Business Processes Outsourcing Market
9.4.5.1.1 South Africa Business Processes Outsourcing Market by Service Type
9.4.5.1.2 South Africa Business Processes Outsourcing Market by Industry
9.4.5.2 Saudi Arabia Business Processes Outsourcing Market
9.4.5.2.1 Saudi Arabia Business Processes Outsourcing Market by Service Type
9.4.5.2.2 Saudi Arabia Business Processes Outsourcing Market by Industry
9.4.5.3 U.A.E Business Processes Outsourcing Market
9.4.5.3.1 U.A.E Business Processes Outsourcing Market by Service Type
9.4.5.3.2 U.A.E Business Processes Outsourcing Market by Industry
9.4.5.4 Rest of Middle East and Africa Business Processes Outsourcing Market
9.4.5.4.1 Rest of Middle East and Africa Business Processes Outsourcing Market by Service Type
9.4.5.4.2 Rest of Middle East and Africa Business Processes Outsourcing Market by Industry
9.5. SOUTH AND CENTRAL AMERICA
9.5.1 South and Central America Business Processes Outsourcing Market Overview
9.5.2 South and Central America Business Processes Outsourcing Market Forecasts and Analysis
9.5.3 South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Service Type
9.5.4 South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Industry
9.5.5 South and Central America Business Processes Outsourcing Market Forecasts and Analysis - By Countries
9.5.5.1 Brazil Business Processes Outsourcing Market
9.5.5.1.1 Brazil Business Processes Outsourcing Market by Service Type
9.5.5.1.2 Brazil Business Processes Outsourcing Market by Industry
9.5.5.2 Argentina Business Processes Outsourcing Market
9.5.5.2.1 Argentina Business Processes Outsourcing Market by Service Type
9.5.5.2.2 Argentina Business Processes Outsourcing Market by Industry
10. INDUSTRY LANDSCAPE
10.1. MERGERS AND ACQUISITIONS
10.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
10.3. NEW PRODUCT LAUNCHES
10.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
11. BUSINESS PROCESSES OUTSOURCING MARKET, KEY COMPANY PROFILES
11.1. ACCENTURE PLC
11.1.1. Key Facts
11.1.2. Business Description
11.1.3. Products and Services
11.1.4. Financial Overview
11.1.5. SWOT Analysis
11.1.6. Key Developments
11.2. AMDOCS GROUP
11.2.1. Key Facts
11.2.2. Business Description
11.2.3. Products and Services
11.2.4. Financial Overview
11.2.5. SWOT Analysis
11.2.6. Key Developments
11.3. CAPGEMINI SERVICES SAS
11.3.1. Key Facts
11.3.2. Business Description
11.3.3. Products and Services
11.3.4. Financial Overview
11.3.5. SWOT Analysis
11.3.6. Key Developments
11.4. CONDUENT, INC.
11.4.1. Key Facts
11.4.2. Business Description
11.4.3. Products and Services
11.4.4. Financial Overview
11.4.5. SWOT Analysis
11.4.6. Key Developments
11.5. CSS CORP
11.5.1. Key Facts
11.5.2. Business Description
11.5.3. Products and Services
11.5.4. Financial Overview
11.5.5. SWOT Analysis
11.5.6. Key Developments
11.6. FUJITSU LIMITED
11.6.1. Key Facts
11.6.2. Business Description
11.6.3. Products and Services
11.6.4. Financial Overview
11.6.5. SWOT Analysis
11.6.6. Key Developments
11.7. HCL TECHNOLOGIES LIMITED
11.7.1. Key Facts
11.7.2. Business Description
11.7.3. Products and Services
11.7.4. Financial Overview
11.7.5. SWOT Analysis
11.7.6. Key Developments
11.8. IBM CORPORATION
11.8.1. Key Facts
11.8.2. Business Description
11.8.3. Products and Services
11.8.4. Financial Overview
11.8.5. SWOT Analysis
11.8.6. Key Developments
11.9. INFOSYS LIMITED
11.9.1. Key Facts
11.9.2. Business Description
11.9.3. Products and Services
11.9.4. Financial Overview
11.9.5. SWOT Analysis
11.9.6. Key Developments
11.10. WIPRO LIMITED
11.10.1. Key Facts
11.10.2. Business Description
11.10.3. Products and Services
11.10.4. Financial Overview
11.10.5. SWOT Analysis
11.10.6. Key Developments
12. APPENDIX
12.1. ABOUT THE INSIGHT PARTNERS
12.2. GLOSSARY OF TERMS