TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Telephony Services Market - By Deployment Mode
1.3.2 Cloud Telephony Services Market - By Enterprise Size
1.3.3 Cloud Telephony Services Market - By Application
1.3.4 Cloud Telephony Services Market - By Industry Vertical
1.3.5 Cloud Telephony Services Market - By Region
1.3.5.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CLOUD TELEPHONY SERVICES MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CLOUD TELEPHONY SERVICES MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CLOUD TELEPHONY SERVICES MARKET - GLOBAL MARKET ANALYSIS
6.1. CLOUD TELEPHONY SERVICES - GLOBAL MARKET OVERVIEW
6.2. CLOUD TELEPHONY SERVICES - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE
7. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT MODE
7.1. OVERVIEW
7.2. DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
7.3. CLOUD
7.3.1. Overview
7.3.2. Cloud Market Forecast and Analysis
7.4. HOSTED
7.4.1. Overview
7.4.2. Hosted Market Forecast and Analysis
8. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
8.1. OVERVIEW
8.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
8.3. SMES
8.3.1. Overview
8.3.2. SMEs Market Forecast and Analysis
8.4. LARGE ENTERPRISES
8.4.1. Overview
8.4.2. Large Enterprises Market Forecast and Analysis
9. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION
9.1. OVERVIEW
9.2. APPLICATION MARKET FORECASTS AND ANALYSIS
9.3. CONFERENCING
9.3.1. Overview
9.3.2. Conferencing Market Forecast and Analysis
9.4. MULTI-LEVEL IVR
9.4.1. Overview
9.4.2. Multi-Level IVR Market Forecast and Analysis
9.5. SALES AND MARKETING
9.5.1. Overview
9.5.2. Sales And Marketing Market Forecast and Analysis
9.6. CUSTOMER RELATIONSHIP MANAGEMENT
9.6.1. Overview
9.6.2. Customer Relationship Management Market Forecast and Analysis
10. CLOUD TELEPHONY SERVICES MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
10.1. OVERVIEW
10.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
10.3. IT AND TELECOM
10.3.1. Overview
10.3.2. IT And Telecom Market Forecast and Analysis
10.4. BFSI
10.4.1. Overview
10.4.2. BFSI Market Forecast and Analysis
10.5. GOVERNMENT
10.5.1. Overview
10.5.2. Government Market Forecast and Analysis
10.6. RETAIL AND CONSUMER GOODS
10.6.1. Overview
10.6.2. Retail And Consumer Goods Market Forecast and Analysis
10.7. HEALTHCARE
10.7.1. Overview
10.7.2. Healthcare Market Forecast and Analysis
10.8. EDUCATION
10.8.1. Overview
10.8.2. Education Market Forecast and Analysis
10.9. OTHERS
10.9.1. Overview
10.9.2. Others Market Forecast and Analysis
11. CLOUD TELEPHONY SERVICES MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Cloud Telephony Services Market Overview
11.1.2 North America Cloud Telephony Services Market Forecasts and Analysis
11.1.3 North America Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.1.4 North America Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.1.5 North America Cloud Telephony Services Market Forecasts and Analysis - By Application
11.1.6 North America Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.1.7 North America Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.1.7.1 United States Cloud Telephony Services Market
11.1.7.1.1 United States Cloud Telephony Services Market by Deployment Mode
11.1.7.1.2 United States Cloud Telephony Services Market by Enterprise Size
11.1.7.1.3 United States Cloud Telephony Services Market by Application
11.1.7.1.4 United States Cloud Telephony Services Market by Industry Vertical
11.1.7.2 Canada Cloud Telephony Services Market
11.1.7.2.1 Canada Cloud Telephony Services Market by Deployment Mode
11.1.7.2.2 Canada Cloud Telephony Services Market by Enterprise Size
11.1.7.2.3 Canada Cloud Telephony Services Market by Application
11.1.7.2.4 Canada Cloud Telephony Services Market by Industry Vertical
11.1.7.3 Mexico Cloud Telephony Services Market
11.1.7.3.1 Mexico Cloud Telephony Services Market by Deployment Mode
11.1.7.3.2 Mexico Cloud Telephony Services Market by Enterprise Size
11.1.7.3.3 Mexico Cloud Telephony Services Market by Application
11.1.7.3.4 Mexico Cloud Telephony Services Market by Industry Vertical
11.2. EUROPE
11.2.1 Europe Cloud Telephony Services Market Overview
11.2.2 Europe Cloud Telephony Services Market Forecasts and Analysis
11.2.3 Europe Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.2.4 Europe Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.2.5 Europe Cloud Telephony Services Market Forecasts and Analysis - By Application
11.2.6 Europe Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.2.7 Europe Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Cloud Telephony Services Market
11.2.7.1.1 Germany Cloud Telephony Services Market by Deployment Mode
11.2.7.1.2 Germany Cloud Telephony Services Market by Enterprise Size
11.2.7.1.3 Germany Cloud Telephony Services Market by Application
11.2.7.1.4 Germany Cloud Telephony Services Market by Industry Vertical
11.2.7.2 France Cloud Telephony Services Market
11.2.7.2.1 France Cloud Telephony Services Market by Deployment Mode
11.2.7.2.2 France Cloud Telephony Services Market by Enterprise Size
11.2.7.2.3 France Cloud Telephony Services Market by Application
11.2.7.2.4 France Cloud Telephony Services Market by Industry Vertical
11.2.7.3 Italy Cloud Telephony Services Market
11.2.7.3.1 Italy Cloud Telephony Services Market by Deployment Mode
11.2.7.3.2 Italy Cloud Telephony Services Market by Enterprise Size
11.2.7.3.3 Italy Cloud Telephony Services Market by Application
11.2.7.3.4 Italy Cloud Telephony Services Market by Industry Vertical
11.2.7.4 United Kingdom Cloud Telephony Services Market
11.2.7.4.1 United Kingdom Cloud Telephony Services Market by Deployment Mode
11.2.7.4.2 United Kingdom Cloud Telephony Services Market by Enterprise Size
11.2.7.4.3 United Kingdom Cloud Telephony Services Market by Application
11.2.7.4.4 United Kingdom Cloud Telephony Services Market by Industry Vertical
11.2.7.5 Russia Cloud Telephony Services Market
11.2.7.5.1 Russia Cloud Telephony Services Market by Deployment Mode
11.2.7.5.2 Russia Cloud Telephony Services Market by Enterprise Size
11.2.7.5.3 Russia Cloud Telephony Services Market by Application
11.2.7.5.4 Russia Cloud Telephony Services Market by Industry Vertical
11.2.7.6 Rest of Europe Cloud Telephony Services Market
11.2.7.6.1 Rest of Europe Cloud Telephony Services Market by Deployment Mode
11.2.7.6.2 Rest of Europe Cloud Telephony Services Market by Enterprise Size
11.2.7.6.3 Rest of Europe Cloud Telephony Services Market by Application
11.2.7.6.4 Rest of Europe Cloud Telephony Services Market by Industry Vertical
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Cloud Telephony Services Market Overview
11.3.2 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis
11.3.3 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.3.4 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.3.5 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Application
11.3.6 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.3.7 Asia-Pacific Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Cloud Telephony Services Market
11.3.7.1.1 Australia Cloud Telephony Services Market by Deployment Mode
11.3.7.1.2 Australia Cloud Telephony Services Market by Enterprise Size
11.3.7.1.3 Australia Cloud Telephony Services Market by Application
11.3.7.1.4 Australia Cloud Telephony Services Market by Industry Vertical
11.3.7.2 China Cloud Telephony Services Market
11.3.7.2.1 China Cloud Telephony Services Market by Deployment Mode
11.3.7.2.2 China Cloud Telephony Services Market by Enterprise Size
11.3.7.2.3 China Cloud Telephony Services Market by Application
11.3.7.2.4 China Cloud Telephony Services Market by Industry Vertical
11.3.7.3 India Cloud Telephony Services Market
11.3.7.3.1 India Cloud Telephony Services Market by Deployment Mode
11.3.7.3.2 India Cloud Telephony Services Market by Enterprise Size
11.3.7.3.3 India Cloud Telephony Services Market by Application
11.3.7.3.4 India Cloud Telephony Services Market by Industry Vertical
11.3.7.4 Japan Cloud Telephony Services Market
11.3.7.4.1 Japan Cloud Telephony Services Market by Deployment Mode
11.3.7.4.2 Japan Cloud Telephony Services Market by Enterprise Size
11.3.7.4.3 Japan Cloud Telephony Services Market by Application
11.3.7.4.4 Japan Cloud Telephony Services Market by Industry Vertical
11.3.7.5 South Korea Cloud Telephony Services Market
11.3.7.5.1 South Korea Cloud Telephony Services Market by Deployment Mode
11.3.7.5.2 South Korea Cloud Telephony Services Market by Enterprise Size
11.3.7.5.3 South Korea Cloud Telephony Services Market by Application
11.3.7.5.4 South Korea Cloud Telephony Services Market by Industry Vertical
11.3.7.6 Rest of Asia-Pacific Cloud Telephony Services Market
11.3.7.6.1 Rest of Asia-Pacific Cloud Telephony Services Market by Deployment Mode
11.3.7.6.2 Rest of Asia-Pacific Cloud Telephony Services Market by Enterprise Size
11.3.7.6.3 Rest of Asia-Pacific Cloud Telephony Services Market by Application
11.3.7.6.4 Rest of Asia-Pacific Cloud Telephony Services Market by Industry Vertical
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Cloud Telephony Services Market Overview
11.4.2 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis
11.4.3 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.4.4 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.4.5 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Application
11.4.6 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.4.7 Middle East and Africa Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Cloud Telephony Services Market
11.4.7.1.1 South Africa Cloud Telephony Services Market by Deployment Mode
11.4.7.1.2 South Africa Cloud Telephony Services Market by Enterprise Size
11.4.7.1.3 South Africa Cloud Telephony Services Market by Application
11.4.7.1.4 South Africa Cloud Telephony Services Market by Industry Vertical
11.4.7.2 Saudi Arabia Cloud Telephony Services Market
11.4.7.2.1 Saudi Arabia Cloud Telephony Services Market by Deployment Mode
11.4.7.2.2 Saudi Arabia Cloud Telephony Services Market by Enterprise Size
11.4.7.2.3 Saudi Arabia Cloud Telephony Services Market by Application
11.4.7.2.4 Saudi Arabia Cloud Telephony Services Market by Industry Vertical
11.4.7.3 U.A.E Cloud Telephony Services Market
11.4.7.3.1 U.A.E Cloud Telephony Services Market by Deployment Mode
11.4.7.3.2 U.A.E Cloud Telephony Services Market by Enterprise Size
11.4.7.3.3 U.A.E Cloud Telephony Services Market by Application
11.4.7.3.4 U.A.E Cloud Telephony Services Market by Industry Vertical
11.4.7.4 Rest of Middle East and Africa Cloud Telephony Services Market
11.4.7.4.1 Rest of Middle East and Africa Cloud Telephony Services Market by Deployment Mode
11.4.7.4.2 Rest of Middle East and Africa Cloud Telephony Services Market by Enterprise Size
11.4.7.4.3 Rest of Middle East and Africa Cloud Telephony Services Market by Application
11.4.7.4.4 Rest of Middle East and Africa Cloud Telephony Services Market by Industry Vertical
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Cloud Telephony Services Market Overview
11.5.2 South and Central America Cloud Telephony Services Market Forecasts and Analysis
11.5.3 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Deployment Mode
11.5.4 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Enterprise Size
11.5.5 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Application
11.5.6 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Industry Vertical
11.5.7 South and Central America Cloud Telephony Services Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Cloud Telephony Services Market
11.5.7.1.1 Brazil Cloud Telephony Services Market by Deployment Mode
11.5.7.1.2 Brazil Cloud Telephony Services Market by Enterprise Size
11.5.7.1.3 Brazil Cloud Telephony Services Market by Application
11.5.7.1.4 Brazil Cloud Telephony Services Market by Industry Vertical
11.5.7.2 Argentina Cloud Telephony Services Market
11.5.7.2.1 Argentina Cloud Telephony Services Market by Deployment Mode
11.5.7.2.2 Argentina Cloud Telephony Services Market by Enterprise Size
11.5.7.2.3 Argentina Cloud Telephony Services Market by Application
11.5.7.2.4 Argentina Cloud Telephony Services Market by Industry Vertical
11.5.7.3 Rest of South and Central America Cloud Telephony Services Market
11.5.7.3.1 Rest of South and Central America Cloud Telephony Services Market by Deployment Mode
11.5.7.3.2 Rest of South and Central America Cloud Telephony Services Market by Enterprise Size
11.5.7.3.3 Rest of South and Central America Cloud Telephony Services Market by Application
11.5.7.3.4 Rest of South and Central America Cloud Telephony Services Market by Industry Vertical
12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
13. CLOUD TELEPHONY SERVICES MARKET, KEY COMPANY PROFILES
13.1. AVOXI
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. 8X8 INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. SOLUTIONS INFINI.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. CISCO SYSTEMS INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. EXOTEL TECHCOM PVT. LTD.
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. GO 2 MARKET INDIA PVT. LTD.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. KNOWLARITY COMMUNICATIONS PVT. LTD.
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. LEADNXT MEGAPATH
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. RINGCENTRAL INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. TRIPUDIO LTD
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments
14. APPENDIX
14.1. ABOUT THE INSIGHT PARTNERS
14.2. GLOSSARY OF TERMS
The List of Companies
1. AVOXI
2. 8x8 Inc.
3. SOLUTIONS INFINI.
4. Cisco Systems Inc.
5. Exotel Techcom Pvt. Ltd.
6. Go 2 Market India Pvt. Ltd.
7. Knowlarity Communications Pvt. Ltd.
8. LeadNXT MegaPath
9. RingCentral Inc.
10. Tripudio Ltd
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