Cloud Telephony Services Market 2028 By Deployment Mode, Enterprise Size, Application, Industry Vertical and Geography | The Insight Partners

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Cloud Telephony Services Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Deployment Mode (Cloud, Hosted); Enterprise Size (SMEs, Large Enterprises); Application (Conferencing, Multi-Level IVR, Sales And Marketing, Customer Relationship Management); Industry Vertical (IT And Telecom, BFSI, Government, Retail And Consumer Goods, Healthcare, Education, Others) and Geography

Report Code: TIPRE00004826 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


Cloud telephony is used to move business phone systems to cloud instead of traditional call method. It is the smartest and most convenient way to manage business calls without compromising on quality and cost of calls. They are hosted by a third-party accessed over public internet and ensures that the businesses have a reliable communication, without putting extra burden on infrastructure and capex.


The "Global Cloud Telephony Services Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the cloud telephony services market with detailed market segmentation by deployment mode, enterprise size, application, industry vertical, and geography. The report provides key statistics on the market status of the leading cloud telephony services market players and offers key trends and opportunities in the market.


  •   Based on deployment mode, the global cloud telephony services market is segmented into cloud, hosted
  •   On the basis of enterprise size, the market is segmented into SMEs, large enterprises
  •   Based on application, the market is bifurcated into conferencing, multi-level IVR, sales and marketing, customer relationship management
  •   Based on industry vertical, the market is bifurcated into IT and telecom, BFSI, government, retail and consumer goods, healthcare, education, others



  •   Rise in shift of telecom companies from conventional to IP networks is the major factor that drives growth of the market.
  •   In addition, rise in penetration of mobile phone devices among end users fuel the market growth.
  •   Rise in demand for software-as-a-service tools among various industry verticals is expected to provide lucrative opportunities for the global cloud telephony service market..


  •   Data loss and privacy concerns hampers the market growth


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The cloud telephony services market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the cloud telephony services market in these regions.


COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.


The report covers key developments in the cloud telephony services market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from cloud telephony services market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the cloud telephony services market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   AVOXI
  •   8x8 Inc.
  •   Cisco Systems Inc.
  •   Exotel Techcom Pvt. Ltd.
  •   Go 2 Market India Pvt. Ltd.
  •   Knowlarity Communications Pvt. Ltd.
  •   LeadNXT MegaPath
  •   RingCentral Inc.
  •   Tripudio Ltd

The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
The List of Companies

2. 8x8 Inc.
4. Cisco Systems Inc.
5. Exotel Techcom Pvt. Ltd.
6. Go 2 Market India Pvt. Ltd.
7. Knowlarity Communications Pvt. Ltd.
8. LeadNXT MegaPath
9. RingCentral Inc.
10. Tripudio Ltd
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