The virtual queue management system market in Europe is expected to grow from US$ 75.29 million in 2021 to US$ 123.34 million by 2028; it is estimated to grow at a CAGR of 7.3% from 2021 to 2028.
Germany, France, Italy, Russia, UK are major economies in Europe. With increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphone, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computer while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently lead to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in modern day marketplace is driving the growth of the virtual queue management system market.
The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. However, numerous European countries witnessed swift recover from quarter 4 of 2020. Irrespective of the surge in number of COVID-19 cases and shutting down of business operations for months, manufacturers had to continue the production of essential products, resume it earlier than other businesses. However, since the travel activities were closed and theme parks, public places such as offices and corporate buildings were shutdown, the virtual queue management system market was heavily impacted. However, the pandemic brought a lot of positives for virtual queue management system market as many government offices, banks, healthcare, and other public places started using this technology in order to implement social distancing laws and improve public safety. For instance, in 36 branches in Bosnia and Herzegovina, Raiffeisen Bank has officially deployed SEDCO's full client visit management technology. Raiffeisen is taking this step to become a smart branch, with the ability to monitor the performance of all branches from the head office. In addition, British Airways and Qmatic have formed a new partnership. Also, companies operating in the region such as Akis Technologies are implementing new marketing strategies to offer their queue management solutions across Europe.
With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The Europe virtual queue management system market is expected to grow at a good CAGR during the forecast period.
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Europe Virtual Queue Management System Market Segmentation
Europe Virtual Queue Management System Market – By Component
- Solution
- Services
Europe Virtual Queue Management System Market – By Platform
- Web-Based
- Kiosk Based
- Mobile Based
Europe Virtual Queue Management System Market – By Organization Size
- Small and Medium Enterprises
- Large Enterprises
Europe Virtual Queue Management System Market – By End-User
- Retail
- Hospitals and Clinic
- Airports
- Museums and Libraries
- Others
Europe Virtual Queue Management System Market- By Country
- Germany
- France
- Italy
- Russia
- UK
- Rest of Europe
Europe Virtual Queue Management System Market-Companies Mentioned
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- Hague Australia
- Ombori
- Qmatic
- Queue-it
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
1.3.1 Europe Virtual Queue Management System Market – By Component
1.3.2 Europe Virtual Queue Management System Market – By Platform
1.3.3 Europe Virtual Queue Management System Market – By Organization Size
1.3.4 Europe Virtual Queue Management System Market – By End-User
1.3.5 Europe Virtual Queue Management System Market- By Country
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Europe Virtual Queue Management System Market Landscape
4.1 Market Overview
4.2 Europe PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
5. Europe Virtual Queue Management System Market – Key Market Dynamics
5.1 Market Drivers
5.1.1 Growing Penetration of Digitalization
5.1.2 Increasing Emphasis on Customer Service Across Major Industry Verticals
5.2 Market Restraints
5.2.1 Dearth of Adoption in Developing Countries
5.3 Market Opportunities
5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)
5.4 Future Trends
5.4.1 Surge in Growth of Cloud Platform-Based Solutions Across Enterprises
5.5 Impact Analysis of Drivers and Restraints
6. Virtual Queue Management System Market – Europe Analysis
6.1 Europe Virtual Queue Management System Market Overview
6.2 Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7. Europe Virtual Queue Management System Market Analysis – By Component
7.1 Overview
7.2 Virtual Queue Management System Market, By Component (2020 and 2028)
7.3 Solution
7.3.1 Overview
7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
7.4 Services
7.4.1 Overview
7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8. Europe Virtual Queue Management System Market – By Platform
8.1 Overview
8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)
8.3 Web Based
8.3.1 Overview
8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.4 Kiosk Based
8.4.1 Overview
8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
8.5 Mobile Based
8.5.1 Overview
8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9. Europe Virtual Queue Management System Market – By Organization Size
9.1 Overview
9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)
9.3 Small and Medium Enterprises
9.3.1 Overview
9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
9.4 Large enterprises
9.4.1 Overview
9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10. Europe Virtual Queue Management System Market – By End User
10.1 Overview
10.2 Virtual Queue Management System Market, by End User (2020 and 2028)
10.3 Retail
10.3.1 Overview
10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.4 Hospitals and Clinic
10.4.1 Overview
10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.5 Airports
10.5.1 Overview
10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.6 Museums and Libraries
10.6.1 Overview
10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
10.7 Others
10.7.1 Overview
10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11. Europe Virtual Queue Management System Market – Country Analysis
11.1 Overview
11.1.1 Europe: Virtual Queue Management System Market, By Country
11.1.1.1 Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.1.1 Germany: Virtual Queue Management System Market, by Component
11.1.1.1.2 Germany: Virtual Queue Management System Market, by Platform
11.1.1.1.3 Germany: Virtual Queue Management System Market, by Organization Size
11.1.1.1.4 Germany: Virtual Queue Management System Market, By End-User
11.1.1.2 France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.2.1 France: Virtual Queue Management System Market, by Component
11.1.1.2.2 France: Virtual Queue Management System Market, by Platform
11.1.1.2.3 France: Virtual Queue Management System Market, by Organization Size
11.1.1.2.4 France: Virtual Queue Management System Market, By End-User
11.1.1.3 Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.3.1 Italy: Virtual Queue Management System Market, by Component
11.1.1.3.2 Italy: Virtual Queue Management System Market, by Platform
11.1.1.3.3 Italy: Virtual Queue Management System Market, by Organization Size
11.1.1.3.4 Italy: Virtual Queue Management System Market, By End-User
11.1.1.4 Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.4.1 Russia: Virtual Queue Management System Market, by Component
11.1.1.4.2 Russia: Virtual Queue Management System Market, by Platform
11.1.1.4.3 Russia: Virtual Queue Management System Market, by Organization Size
11.1.1.4.4 Russia: Virtual Queue Management System Market, By End-User
11.1.1.5 UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.5.1 UK: Virtual Queue Management System Market, by Component
11.1.1.5.2 UK: Virtual Queue Management System Market, by Platform
11.1.1.5.3 UK: Virtual Queue Management System Market, by Organization Size
11.1.1.5.4 UK: Virtual Queue Management System Market, By End-User
11.1.1.6 Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
11.1.1.6.1 Rest of Europe: Virtual Queue Management System Market, by Component
11.1.1.6.2 Rest of Europe: Virtual Queue Management System Market, by Platform
11.1.1.6.3 Rest of Europe: Virtual Queue Management System Market, by Organization Size
11.1.1.6.4 Rest of Europe: Virtual Queue Management System Market, By End-User
12. Europe Virtual Queue Management System Market- COVID-19 Impact Analysis
12.1 Overview
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 New Product Development
14. Company Profiles
14.1 accesso Technology Group, plc
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Advantech Co. Ltd.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 AKIS Technologies
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Ombori
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Queue-it
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Qmatic
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Hague Australia
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
15. Appendix
15.1 About the Insight Partners
15.2 Word Index
LIST OF TABLES
Table 1. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. Germany Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 3. Germany Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 4. Germany Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 5. Germany Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 6. France Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 7. France Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 8. France Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 9. France Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 10. Italy Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 11. Italy Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 12. Italy Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 13. Italy Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 14. Russia Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 15. Russia Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 16. Russia Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 17. Russia Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 18. UK Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 19. UK Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 20. UK Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 21. UK Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 22. Rest of Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)
Table 23. Rest of Europe Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)
Table 24. Rest of Europe Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 25. Rest of Europe Market, By End-User – Revenue and Forecast to 2028 (US$ Million)
Table 26. List of Abbreviation
LIST OF FIGURES
Figure 1. Europe Virtual Queue Management System Market Segmentation
Figure 2. Europe Virtual Queue Management System Market Segmentation – By Country
Figure 3. Europe Virtual Queue Management System Market Overview
Figure 4. Solution Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 5. Web-Based Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 6. Large Enterprises Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 7. Others Segment held the Largest Share of Europe Virtual Queue Management System Market
Figure 8. Germany to Show Great Traction During Forecast Period
Figure 9. Europe: PEST Analysis
Figure 10. Expert Opinion
Figure 11. Europe Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints
Figure 12. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 13. Europe Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)
Figure 14. Europe Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 15. Europe Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 16. Europe Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)
Figure 17. Europe Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 18. Europe Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 19. Europe Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 20. Europe Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)
Figure 21. Europe Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 22. Europe Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 23. Europe Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)
Figure 24. Europe Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 25. Europe Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 26. Europe Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 27. Europe Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 28. Europe Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 29. Europe: Virtual Queue Management System Market, By Country-Revenue 2020 (US$ Million)
Figure 30. Europe: Virtual Queue Management System Market Revenue Share, By Country (2020 & 2028)
Figure 31. Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 32. France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 33. Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 34. Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 35. UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 36. Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)
Figure 37. Impact of COVID-19 Pandemic in Europe Country Markets
- accesso Technology Group, plc
- Advantech Co. Ltd.
- AKIS Technologies
- Hague Australia
- Ombori
- Qmatic
- Queue-it
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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