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Europe Virtual Queue Management System Market

2021

Europe Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)

Publication Month: Oct 2021 | Report Code: TIPRE00025096 | No. of Pages: 118 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Europe Virtual Queue Management System Market to Grow at a CAGR of 7.3% to reach US$ 123.34 million Million from 2021 to 2028

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The virtual queue management system market in Europe is expected to grow from US$ 75.29 million in 2021 to US$ 123.34 million by 2028; it is estimated to grow at a CAGR of 7.3% from 2021 to 2028.


Germany, France, Italy, Russia, UK are major economies in Europe. With increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphone, customer feedback surveys, and real-time monitoring. Using such solutions, the customers are placed in virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computer while eliminating the need of waiting in physical queues. By using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently lead to improved customer satisfaction. Samsung, Nike, NHS, Tesco, NatWest, Walmart, Tickets.com, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Thus, the increasing importance of customer service in modern day marketplace is driving the growth of the virtual queue management system market.

The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. However, numerous European countries witnessed swift recover from quarter 4 of 2020. Irrespective of the surge in number of COVID-19 cases and shutting down of business operations for months, manufacturers had to continue the production of essential products, resume it earlier than other businesses. However, since the travel activities were closed and theme parks, public places such as offices and corporate buildings were shutdown, the virtual queue management system market was heavily impacted. However, the pandemic brought a lot of positives for virtual queue management system market as many government offices, banks, healthcare, and other public places started using this technology in order to implement social distancing laws and improve public safety. For instance, in 36 branches in Bosnia and Herzegovina, Raiffeisen Bank has officially deployed SEDCO's full client visit management technology. Raiffeisen is taking this step to become a smart branch, with the ability to monitor the performance of all branches from the head office. In addition, British Airways and Qmatic have formed a new partnership. Also, companies operating in the region such as Akis Technologies are implementing new marketing strategies to offer their queue management solutions across Europe.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The Europe virtual queue management system market is expected to grow at a good CAGR during the forecast period.

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Europe Virtual Queue Management System Market Segmentation

Europe Virtual Queue Management System Market – By Component

  • Solution
  • Services

Europe Virtual Queue Management System Market – By Platform

  • Web-Based
  • Kiosk Based
  • Mobile Based

Europe Virtual Queue Management System Market – By Organization Size

  • Small and Medium Enterprises
  • Large Enterprises

Europe Virtual Queue Management System Market – By End-User

  • Retail
  • Hospitals and Clinic
  • Airports
  • Museums and Libraries
  • Others

Europe Virtual Queue Management System Market- By Country

  • Germany
  • France
  • Italy
  • Russia
  • UK
  • Rest of Europe

Europe Virtual Queue Management System Market-Companies Mentioned

  • accesso Technology Group, plc
  • Advantech Co. Ltd.
  • AKIS Technologies
  • Hague Australia
  • Ombori
  • Qmatic
  • Queue-it

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Europe Virtual Queue Management System Market – By Component

1.3.2 Europe Virtual Queue Management System Market – By Platform

1.3.3 Europe Virtual Queue Management System Market – By Organization Size

1.3.4 Europe Virtual Queue Management System Market – By End-User

1.3.5 Europe Virtual Queue Management System Market- By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Europe Virtual Queue Management System Market Landscape

4.1 Market Overview

4.2 Europe PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. Europe Virtual Queue Management System Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing Penetration of Digitalization

5.1.2 Increasing Emphasis on Customer Service Across Major Industry Verticals

5.2 Market Restraints

5.2.1 Dearth of Adoption in Developing Countries

5.3 Market Opportunities

5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)

5.4 Future Trends

5.4.1 Surge in Growth of Cloud Platform-Based Solutions Across Enterprises

5.5 Impact Analysis of Drivers and Restraints

6. Virtual Queue Management System Market – Europe Analysis

6.1 Europe Virtual Queue Management System Market Overview

6.2 Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7. Europe Virtual Queue Management System Market Analysis – By Component

7.1 Overview

7.2 Virtual Queue Management System Market, By Component (2020 and 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8. Europe Virtual Queue Management System Market – By Platform

8.1 Overview

8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)

8.3 Web Based

8.3.1 Overview

8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.4 Kiosk Based

8.4.1 Overview

8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.5 Mobile Based

8.5.1 Overview

8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9. Europe Virtual Queue Management System Market – By Organization Size

9.1 Overview

9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9.4 Large enterprises

9.4.1 Overview

9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10. Europe Virtual Queue Management System Market – By End User

10.1 Overview

10.2 Virtual Queue Management System Market, by End User (2020 and 2028)

10.3 Retail

10.3.1 Overview

10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.4 Hospitals and Clinic

10.4.1 Overview

10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.5 Airports

10.5.1 Overview

10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.6 Museums and Libraries

10.6.1 Overview

10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11. Europe Virtual Queue Management System Market – Country Analysis

11.1 Overview

11.1.1 Europe: Virtual Queue Management System Market, By Country

11.1.1.1 Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.1.1 Germany: Virtual Queue Management System Market, by Component

11.1.1.1.2 Germany: Virtual Queue Management System Market, by Platform

11.1.1.1.3 Germany: Virtual Queue Management System Market, by Organization Size

11.1.1.1.4 Germany: Virtual Queue Management System Market, By End-User

11.1.1.2 France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.2.1 France: Virtual Queue Management System Market, by Component

11.1.1.2.2 France: Virtual Queue Management System Market, by Platform

11.1.1.2.3 France: Virtual Queue Management System Market, by Organization Size

11.1.1.2.4 France: Virtual Queue Management System Market, By End-User

11.1.1.3 Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.3.1 Italy: Virtual Queue Management System Market, by Component

11.1.1.3.2 Italy: Virtual Queue Management System Market, by Platform

11.1.1.3.3 Italy: Virtual Queue Management System Market, by Organization Size

11.1.1.3.4 Italy: Virtual Queue Management System Market, By End-User

11.1.1.4 Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.4.1 Russia: Virtual Queue Management System Market, by Component

11.1.1.4.2 Russia: Virtual Queue Management System Market, by Platform

11.1.1.4.3 Russia: Virtual Queue Management System Market, by Organization Size

11.1.1.4.4 Russia: Virtual Queue Management System Market, By End-User

11.1.1.5 UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.5.1 UK: Virtual Queue Management System Market, by Component

11.1.1.5.2 UK: Virtual Queue Management System Market, by Platform

11.1.1.5.3 UK: Virtual Queue Management System Market, by Organization Size

11.1.1.5.4 UK: Virtual Queue Management System Market, By End-User

11.1.1.6 Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.6.1 Rest of Europe: Virtual Queue Management System Market, by Component

11.1.1.6.2 Rest of Europe: Virtual Queue Management System Market, by Platform

11.1.1.6.3 Rest of Europe: Virtual Queue Management System Market, by Organization Size

11.1.1.6.4 Rest of Europe: Virtual Queue Management System Market, By End-User

12. Europe Virtual Queue Management System Market- COVID-19 Impact Analysis

12.1 Overview

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 New Product Development

14. Company Profiles

14.1 accesso Technology Group, plc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 Advantech Co. Ltd.

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 AKIS Technologies

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 Ombori

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Queue-it

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Qmatic

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Hague Australia

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

15. Appendix

15.1 About the Insight Partners

15.2 Word Index

LIST OF TABLES

Table 1. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Table 2. Germany Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 3. Germany Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 4. Germany Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 5. Germany Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 6. France Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 7. France Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 8. France Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 9. France Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 10. Italy Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 11. Italy Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 12. Italy Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 13. Italy Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 14. Russia Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 15. Russia Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 16. Russia Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 17. Russia Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 18. UK Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 19. UK Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 20. UK Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 21. UK Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 22. Rest of Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 23. Rest of Europe Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 24. Rest of Europe Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 25. Rest of Europe Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 26. List of Abbreviation

LIST OF FIGURES

Figure 1. Europe Virtual Queue Management System Market Segmentation

Figure 2. Europe Virtual Queue Management System Market Segmentation – By Country

Figure 3. Europe Virtual Queue Management System Market Overview

Figure 4. Solution Segment held the Largest Share of Europe Virtual Queue Management System Market

Figure 5. Web-Based Segment held the Largest Share of Europe Virtual Queue Management System Market

Figure 6. Large Enterprises Segment held the Largest Share of Europe Virtual Queue Management System Market

Figure 7. Others Segment held the Largest Share of Europe Virtual Queue Management System Market

Figure 8. Germany to Show Great Traction During Forecast Period

Figure 9. Europe: PEST Analysis

Figure 10. Expert Opinion

Figure 11. Europe Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints

Figure 12. Europe Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 13. Europe Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 14. Europe Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 15. Europe Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 16. Europe Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 17. Europe Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 18. Europe Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 19. Europe Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 20. Europe Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 21. Europe Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 22. Europe Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 23. Europe Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)

Figure 24. Europe Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 25. Europe Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 26. Europe Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 27. Europe Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. Europe Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29. Europe: Virtual Queue Management System Market, By Country-Revenue 2020 (US$ Million)

Figure 30. Europe: Virtual Queue Management System Market Revenue Share, By Country (2020 & 2028)

Figure 31. Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32. France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 33. Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 34. Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 35. UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 36. Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 37. Impact of COVID-19 Pandemic in Europe Country Markets

  1. accesso Technology Group, plc
  2. Advantech Co. Ltd.
  3. AKIS Technologies
  4. Hague Australia
  5. Ombori
  6. Qmatic
  7. Queue-it
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Europe Virtual Queue Management System market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the Europe Virtual Queue Management System market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the Virtual Queue Management System market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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