South America Cloud Communication Platform Market to Grow at a CAGR of 22.5% to reach US$ 1,113.90 million Million from 2021 to 2028

South America Cloud Communication Platform Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Service), Enterprise Size (SMEs and Large Enterprises), and Industry (BFSI, IT & Telecom, Healthcare, Retail, Government, Education, and Others)

  • Report Code : TIPRE00025839
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 140
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The cloud communication platform market in SAM is expected to grow from US$ 268.89 million in 2021 to US$ 1,113.90 million by 2028; it is estimated to grow at a CAGR of 22.5% from 2021 to 2028.



Brazil and Argentina are major economies in SAM. Development of cloud-based IoT platform is the major factor driving the growth of the SAM cloud communication platform market. Cloud IoT platforms facilitate stable and secured communication between devices and IoT platform. The cloud IoT platform provides several security features that ensure individual device security. It further offers data storage and processing capabilities, which permit the combination of APIs and other Cloud services. With the integration of IoT platforms with cloud communication platforms, various advantages are offered such as maintains the hundreds of millions of devices, permits millions of devices to communicate with the IoT Platform at the same time, and guarantees availability and more accuracy. Further, IoT envisages the overall merging of several things while utilizing the internet as the backbone of the communication system to establish a smart interaction between people and surrounding objects. Cloud, being the crucial component of IoT, provides valuable application-specific services in many applications domains

In SAM, Brazil recorded the highest number of COVID-19 confirmed cases, followed by Ecuador, Peru, Chile, and Argentina. The governments of various countries in SAM are taking several initiatives to protect people by controlling the spread of the novel coronavirus across the region through lockdowns, trade bans, and travel restrictions. Therefore, to operate businesses appropriately amid the COVID-19 pandemic, the companies are adopting advanced technologies. South American countries such as Brazil, Chile, and Uruguay are most likely to magnify their remote work policy to curb the virus spread. This aspect is expected to boost the adoption of cloud-based platforms across the region in the coming years.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the SAM cloud communication platform market. The SAM cloud communication platform market is expected to grow at a good CAGR during the forecast period.

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SAM Cloud Communication Platform Market Segmentation

SAM Cloud Communication Platform Market – By Component

  • Solutions
    • UCaaS
    • WebRTC
    • IVR
    • VoIP
    • API
  • Services
    • Training and Consulting
    • Support and Maintenance
    • Managed Services

SAM Cloud Communication Platform Market – By Enterprise Size

  • SMEs
  • Large Enterprises

SAM Cloud Communication Platform Market – By Industry

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail
  • Government
  • Education
  • Others

SAM Cloud Communication Platform Market, by Country

  • Brazil
  • Argentina
  • Rest of SAM

SAM Cloud Communication Platform Market - Companies Mentioned

  • Avaya Inc.
  • Cisco Systems, Inc.
  • Intrado Corporation
  • Plivo Inc.
  • Telestax, Inc.
  • Twilio Inc
  • Vonage Holdings Corp.
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

TABLE OF CONTENTS

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. SAM Cloud Communication Platform Market Landscape

4.1 Market Overview

4.2 SAM PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. SAM Cloud Communication Platform Market– Key Market Dynamics

5.1.1 Bring Your Own Device (BYOD) is Becoming Increasingly Popular

5.1.2 Cloud Communication Platform Solutions are Cheaper

5.2 Market Restraints

5.2.1 Security and Privacy Issues

5.3 Market Opportunities

5.3.1 Growth in the BPO Sector and Increasing Popularity for Cloud-Based Solutions

5.3.2 SAM Witnessing Increase in the number of Internet Users

5.4 Future Trends

5.4.1 Development Cloud-based IoT Platform

5.4.2 High Adoption of Voice Over Internet Protocol (VoIP)

5.5 Impact Analysis of Drivers and Restraints

6. Cloud Communication Platform Market– SAM Analysis

6.1 SAM Cloud Communication Platform Market Overview

6.2 SAM Cloud Communication Platform Market–Revenue and Forecast to 2028 (US$ Million)

7. SAM Cloud Communication Platform Market Analysis – By Component

7.1 Overview

7.2 SAM Cloud Communication Platforms Market, By Component (2020 And 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Cloud Communication Platform Market Revenue and Forecast To 2028 (US$ Million)

7.3.3 Unified Communication and Collaboration (UCC/UCaaS)

7.3.3.1 Overview

7.3.3.2 Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.4 Web Real-Time Communication (WebRTC)

7.3.4.1 Overview

7.3.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.5 Interactive Voice Response (IVR)

7.3.5.1 Overview

7.3.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.6 Voice Over Internet Protocol (VoIP)

7.3.6.1 Overview

7.3.6.2 Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.3.7 Application Programming Interface (API)

7.3.7.1 Overview

7.3.7.2 API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.3 Training and Consulting

7.4.3.1 Overview

7.4.3.2 Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.4 Support and Maintenance

7.4.4.1 Overview

7.4.4.2 Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

7.4.5 Managed Service

7.4.5.1 Overview

7.4.5.2 Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8. SAM Cloud Communication Platform Market Analysis – By Enterprise Size

8.1 Overview

8.2 SAM Cloud Communication Platform Market, By Enterprise Size (2020 And 2028)

8.3 SMEs

8.3.1 Overview

8.3.2 SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

8.4 Large Enterprise

8.4.1 Overview

8.4.2 Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9. SAM Cloud Communication Platform Market Analysis – By Industry

9.1 Overview

9.2 SAM Cloud Communication Platform Market, By Industry (2020 and 2028)

9.3 Retail

9.3.1 Overview

9.3.2 Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.4 IT & Telecom

9.4.1 Overview

9.4.2 IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.5 Healthcare

9.5.1 Overview

9.5.2 Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.6 Government

9.6.1 Overview

9.6.2 Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.7 Education

9.7.1 Overview

9.7.2 Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.8 BFSI

9.8.1 Overview

9.8.2 BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

9.9 Others

9.9.1 Overview

9.9.2 Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

10. SAM Cloud Communication Platform Market – Country Analysis

10.1 Overview

10.1.1 SAM Cloud Communication Platform Market Breakdown, by Country

10.1.1.1 Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.1.1 Brazil Cloud Communication Platform Market Breakdown, By Component

10.1.1.1.1.1 Brazil Cloud Communication Platform Market Breakdown, By Solution

10.1.1.1.1.2 Brazil Cloud Communication Platform Market Breakdown, By Service

10.1.1.1.2 Brazil Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.1.3 Brazil Cloud Communication Platform Market Breakdown, By Industry

10.1.1.2 Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.2.1 Argentina Cloud Communication Platform Market Breakdown, By Component

10.1.1.2.1.1 Argentina Cloud Communication Platform Market Breakdown, By Solution

10.1.1.2.1.2 Argentina Cloud Communication Platform Market Breakdown, By Service

10.1.1.2.2 Argentina Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.2.3 Argentina Cloud Communication Platform Market Breakdown, By Industry

10.1.1.3 Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028

10.1.1.3.1 Rest of SAM Cloud Communication Platform Market Breakdown, By Component

10.1.1.3.1.1 Rest of SAM Cloud Communication Platform Market Breakdown, By Solution

10.1.1.3.1.2 Rest of SAM Cloud Communication Platform Market Breakdown, By Service

10.1.1.3.2 Rest of SAM Cloud Communication Platform Market Breakdown, By Enterprise Size

10.1.1.3.3 Rest of SAM Cloud Communication Platform Market Breakdown, By Industry

11. SAM Cloud Communication Platform Market- COVID-19 Impact Analysis

11.1 SAM: Impact Assessment of COVID-19 Pandemic

12. Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 Merger and Acquisition

12.4 New Development

13. Company Profiles

13.1 Avaya Inc.

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Cisco Systems, Inc.

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Vonage

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 Plivo Inc.

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Telestax, Inc.

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 TWILIO INC.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Intrado

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Word Index

LIST OF TABLES

Table 1. SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Table 2. Brazil Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 3. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 4. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 5. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 6. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 7. Argentina Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 8. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 9. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 10. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 11. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 12. Rest of SAM Cloud Communication Platform Market Revenue and Forecast to 2028 – By Component (US$ million)

Table 13. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Solution (US$ million)

Table 14. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Service (US$ million)

Table 15. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Enterprise Size (US$ million)

Table 16. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 – By Industry (US$ million)

Table 17. List of Abbreviation

LIST OF FIGURES

Figure 1. SAM Cloud Communication Platform Market Segmentation

Figure 2. SAM Cloud Communication Platform Market Segmentation – By Country

Figure 3. SAM Cloud Communication Platform Market Overview

Figure 4. UCaaS held the largest market share in 2020

Figure 5. BFSI held the largest market share in 2020

Figure 6. Brazil held Largest Market Share in 2020

Figure 7. SAM PEST Analysis

Figure 8. Expert Opinion

Figure 9. SAM Cloud Communication Platform Market: Impact Analysis of Drivers and Restraints

Figure 10. SAM Cloud Communication Platform Market– Revenue and Forecast to 2028 (US$ Million)

Figure 11. SAM Cloud Communication Platforms Market, By Component (2020 and 2028)

Figure 12. SAM Solution: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 13. SAM Unified Communication and Collaboration: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 14. SAM Web Real-Time Communication (WebRTC): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 15. SAM Interactive Voice Response (IVR): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 16. SAM Voice Over Internet Protocol (VoIP): Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 17. SAM API: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 18. SAM Services: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 19. SAM Training and Consulting: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 20. SAM Support and Maintenance: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 21. SAM Managed Service: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 22. SAM Cloud Communication Platform Market, By Enterprise Size (2020 and 2028)

Figure 23. SAM SMEs: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 24. SAM Large Enterprise: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 25. SAM Cloud Communication Platform Market, By Industry (2020 and 2028)

Figure 26. SAM Retail: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 27. SAM IT & Telecom: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 28. SAM Healthcare: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 29. SAM Government: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 30. SAM Education: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 31. SAM BFSI: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 32. SAM Others: Cloud Communication Platform Market Revenue and Forecast to 2028 (US$ Million)

Figure 33. SAM Cloud Communication Platform Market, by Key Country - Revenue and Forecast to 2028 (US$ million)

Figure 34. SAM Cloud Communication Platform Market Breakdown, by Country, 2020 & 2028 (%)

Figure 35. Brazil Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 36. Argentina Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 37. Rest of SAM Cloud Communication Platform Market, Revenue and Forecast to 2028 (US$ million)

Figure 38. Impact of COVID-19 Pandemic in SAM Country Markets

  1. Avaya Inc.
  2. Cisco Systems, Inc.
  3. Intrado Corporation
  4. Plivo Inc.
  5. Telestax, Inc.
  6. Twilio Inc
  7. Vonage Holdings Corp.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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