The workplace services market was valued at US$ 88.0 billion in 2020 and is projected to reach US$ 193.4 billion by 2028; it is expected to grow at a CAGR of 10.6% from 2021 to 2028.
Technology offers numerous advantages for business. An exponential growth in applications, devices, and networks is creating positive impact in the working culture. Safer work environments, hybrid workplace, additional cybersecurity, and globally dispersed workforce are some of the aspects contributing toward the concept of modern workplace, and thereby influencing the growth of workplace services. Therefore, the well-established IT infrastructure and small & medium and large enterprises across all the regions are demanding workplace services. Enterprises of all sizes are anticipated to invest in innovative and latest technologies to operate their business effectively. Enterprises across the world are using workplace services to boost their businesses and optimize their business efforts to ensure the lowest possible investment requirements in various processes.
Impact of COVID-19 Pandemic on Workplace Services Market
The COVID-19 pandemic has shaken several industries. The tremendous growth in the spread of the virus has urged governments worldwide to impose strict restrictions on the movement of vehicles and humans. Due to travel bans, mass lockdowns, and business shutdowns, the pandemic is adversely affecting economies and countless industries in various countries. The workplace services market vendors continued their operations remotely to offer the best services to their end users. Even in the pandemic, several market players continued to be well-positioned to support their end users through the crisis. The COVID-19 pandemic has propelled businesses to boost their digital transformations, which results in the eradication of traditional barriers to progress. Companies continue to help their end users by engaging virtually, modernizing and migrating applications to the cloud, allowing a remote workforce, and focusing on cybersecurity and IT resiliency.
Lucrative Regions for Workplace Services Providers
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Workplace Services Market Insights
Growing Significance of Enterprise Mobility
Enterprise mobility is a wide term that includes mobile virtualization, mobile device management, and mobile virtualization that drive productivity, enhance services, and improve user experience. The enterprise mobility industry has developed immensely since enterprises seek services that can handle all features of mobile security, ranging from device and software to data protection. In today’s time, the demand for enterprise mobility in the workforce is at the peak, especially due to the COVID-19 outbreak, which is compelling the remote working concept. Growing adoption of enterprise mobility allows businesses to control, update, and even wipe data off of devices from a distance. Enterprise mobility enables employees to safely access sensitive enterprise data without deploying applications/software on their devices. Thus, all of these advantages are propelling the demand for workplace services among all the verticals across the world.
Service Type-Based Market Insights
Based on service type, the end-user outsourcing services segment dominated the market. The end-user outsourcing services comprise network management services, remote support services, standard and ad hoc reporting and documentation, hosted virtual desktop services, software services, mobility, and security services.
Organization Size-Based Market Insights
Based on organization size, the large enterprises segment dominated the market. Large enterprises across the world are focused on cost optimization, along with increasing overall productivity. Increasing need for an integrated platform for the huge amount of data from various industries and to make critical decisions associated with aspects, such as strategy, marketing, and team management, is driving the demand for workplace services among large enterprises.
Workplace Services Market, by Service Type – 2020 and 2028
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Vertical-Based Insights
Based on vertical, the telecom – IT and ITES segment continues to hold a significant share in the market. Growing telecommunications, IT, and ITES industries are highly demanding workplace services for adopting an end-to-end approach in workflow processes through mobility, collaboration, and user support while mitigating operational IT costs. The services cater to the modern requirement of digitally optimized workplaces in this sector.
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Workplace Services Market: Strategic Insights
Market Size Value in US$ 88.0 Billion in 2020 Market Size Value by US$ 193.4 Billion by 2028 Growth rate CAGR of 10.6% from 2021-2028 Forecast Period 2021-2028 Base Year 2021
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Workplace Services Market: Strategic Insights
| Market Size Value in | US$ 88.0 Billion in 2020 |
| Market Size Value by | US$ 193.4 Billion by 2028 |
| Growth rate | CAGR of 10.6% from 2021-2028 |
| Forecast Period | 2021-2028 |
| Base Year | 2021 |
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The players operating in the workplace services market focus on strategies, such as partnerships mergers, acquisitions, and market initiatives, to maintain their positions in the market. A few developments by key players are listed below:
In February 2021, Unisys Corporation announced that it had partnered with Lenovo. Under this partnership, Unisys Corporation would support Lenovo's Internet of Think (IoT) Solutions with Unisys Corporation’s Digital Workplace Services.
In June 2020, Wipro announced that it had partnered with Citrix and Microsoft. Under this partnership, Wipro would leverage host services offered by Citrix and Microsoft for rapid and secure deployment of reliable digital workspaces (including application suites).
In December 2020, DXC Technology announced that it had partnered with Microsoft. Under the partnership, DXC Technology would leverage Microsoft’s suite of services, such as Dynamics 365 and Power Platform, and Microsoft 365 and Teams, to improve and enhance DXC Technology Modern Workplace Services and solution.
By Service Type
- End-User Outsourcing Services
- Tech Support Services
By Organization Size
- SMEs
- Large Enterprises
By Vertical
- Telecom – IT and ITES
- BFSI
- Manufacturing
- Consumer Goods and Retail
- Healthcare and Life Science
- Government and Public Sector
- Energy and Utilities
- Media and Entertainment
- Education
- Others
By Geography
- North America
- US
- Canada
- Mexico
- Europe
- France
- Germany
- Italy
- UK
- Russia
- Rest of Europe
- Asia Pacific (APAC)
- China
- India
- South Korea
- Japan
- Australia
- Rest of APAC
- Middle East & Africa (MEA)
- South Africa
- Saudi Arabia
- UAE
- Rest of MEA
- South America (SAM)
- Brazil
- Argentina
- Rest of SAM
Company Profiles
- DXC Technology
- Wipro
- IBM Corporation
- HCL Technologies
- TCS
- NTT Data
- CompuCom Systems Inc.
- ATOS
- UNISYS
- Fujitsu Ltd.
- Cognizant
- Accenture PLC
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Service Type , and Vertical , Geography
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States
Frequently Asked Questions
North America led the workplace services market in 2020. With continuous technological advancements, such as machine learning and availability of big data, use of digital services is gaining high momentum. The BFSI, retail, healthcare, and IT & telecom companies support digital transformation that contributes toward boosting employee’s productivity. Advancements in mobile technologies and dynamic workforce demographics are some of the aspects that promote digital workplace transformation services in the region. By facilitating smart & connected enterprise, companies ensure open environment under which shared data & knowledge is always accessible. This further helps in raising business velocity and agility. The US, Canada, and Mexico are contributing toward the growth of the workplace services market in North America, out of which, nearly three-fourths of the market share is hold by the US.
Robust IT security expertise in various industries collaborating with workplace outsource service providers can relieve regulatory compliance burdens from the organization. The provider also enables access to personalized customer support, 24/7 monitoring and management of the networks, and reporting, which prepares the organization for compliance audits and assessments. Besides, it relaxes the in-house IT staff to focus on business-critical projects and ensures security to keep the data safe and protected. Thus, shifting the burden of compliance to workplace service providers is driving the global market.
The end-user outsourcing services is the leading service type in the market. The end-user outsourcing services comprise network management services, remote support services, standard and ad hoc reporting and documentation, hosted virtual desktop services, software services, mobility, and security services. The end-user outsourcing services held the largest market share in the workplace services market in 2020. The lack of skilled IT professionals and lower IT budgets allow the organization to opt for outsourcing services. The BFSI industry requires a largely complex IT infrastructure to maintain and handle a large volume of data. This creates opportunities for end-user outsourcing service providers to deliver their robust services to the industry.
1. Introduction. 22
1.1 Study Scope. 22
1.2 The Insight Partners Research Report Guidance. 22
1.3 Market Segmentation. 23
2. Key Takeaways. 25
3. Research Methodology. 28
3.1 Coverage. 29
3.2 Secondary Research. 29
3.3 Primary Research. 30
4. Workplace Services Market Landscape. 31
4.1 Market Overview.. 31
4.2 PEST Analysis. 32
4.2.1 North America – PEST Analysis. 32
4.2.2 Europe – PEST Analysis. 32
4.2.3 Asia Pacific – PEST Analysis. 33
4.2.4 Middle East and Africa – PEST Analysis. 33
4.2.5 South America - PEST Analysis. 34
4.3 Ecosystem Analysis. 34
4.4 Expert Opinion. 35
5. Workplace Services–Market Dynamics. 36
5.1 Market Drivers. 36
5.1.1 Growing Significance of Enterprise Mobility. 36
5.1.2 Increasing Burden of Compliance Services. 36
5.2 Market Restraints. 37
5.2.1 Growing Security Concerns. 37
5.3 Market Opportunities. 37
5.3.1 Increasing Adoption of Workplace Services Among SMEs in Developing Countries. 37
5.4 Market Trend. 38
5.4.1 Integration of Artificial Intelligence (AI) to Revolutionize Workplace Services Business. 38
5.5 Impact Analysis of Drivers and Restraints. 38
6. Workplace Services Market – Global Analysis. 39
6.1 Workplace Services Market Global Overview.. 39
6.2 Workplace Services Market – Revenue and Forecast To 2028 (US$ Billion) 40
6.3 Market Positioning – Five Key Players. 41
7. Workplace Services Market Analysis – By Service Type. 42
7.1 Overview.. 42
7.2 Workplace Services Market Breakdown, by Service Type, 2020 & 2028. 42
7.3 End-User Outsourcing Services. 43
7.3.1 Overview.. 43
7.3.2 End-User Outsourcing Services Market Revenue and Forecast To 2028 (US$ Million) 43
7.4 Tech Support Services. 44
7.4.1 Overview.. 44
7.4.2 Tech Support Services Market Revenue and Forecast To 2028 (US$ Million) 44
8. Workplace Services Market Analysis – By Organization Size. 45
8.1 Overview.. 45
8.2 Workplace Services Market Breakdown, by Organization Size, 2020 & 2028. 45
8.3 Small and Medium Enterprises. 46
8.3.1 Overview.. 46
8.3.2 Small and Medium Enterprises Market Revenue and Forecast To 2028 (US$ Million) 46
8.4 Large Enterprises. 47
8.4.1 Overview.. 47
8.4.2 Large Enterprises Market Revenue and Forecast To 2028 (US$ Million) 47
9. Workplace Services Market Analysis – By Vertical 48
9.1 Overview.. 48
9.2 Workplace Services Market Breakdown, by Vertical, 2020 & 2028. 48
9.3 Media and Entertainment 49
9.3.1 Overview.. 49
9.3.2 Media and Entertainment Market Revenue and Forecast To 2028 (US$ Million) 49
9.4 BFSI 50
9.4.1 Overview.. 50
9.4.2 BFSI Market Revenue and Forecast To 2028 (US$ Million) 50
9.5 Consumer Goods and Retail 51
9.5.1 Overview.. 51
9.5.2 Consumer Goods and Retail Market Revenue and Forecast To 2028 (US$ Million) 51
9.6 Manufacturing. 52
9.6.1 Overview.. 52
9.6.2 Manufacturing Market Revenue and Forecast To 2028 (US$ Million) 52
9.7 Healthcare and Life Sciences. 53
9.7.1 Overview.. 53
9.7.2 Healthcare and Life Sciences Market Revenue and Forecast To 2028 (US$ Million) 53
9.8 Education. 54
9.8.1 Overview.. 54
9.8.2 Education Market Revenue and Forecast To 2028 (US$ Million) 54
9.9 Telecom- IT and ITES. 55
9.9.1 Overview.. 55
9.9.2 Telecom- IT and ITES Market Revenue and Forecast To 2028 (US$ Million) 55
9.10 Energy and Utilities. 56
9.10.1 Overview.. 56
9.10.2 Energy and Utilities Market Revenue and Forecast To 2028 (US$ Million) 56
9.11 Government and Public Sector 57
9.11.1 Overview.. 57
9.11.2 Government and Public Sector Market Revenue and Forecast To 2028 (US$ Million) 57
9.12 Others. 58
9.12.1 Overview.. 58
9.12.2 Others Market Revenue and Forecast To 2028 (US$ Million) 58
10. Workplace Services Market – Geographic Analysis. 59
10.1 Overview.. 59
10.2 North America: Workplace Services Market 59
10.2.1 North America: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 60
10.2.2 North America: Workplace Services Market- by Service Type. 61
10.2.3 North America: Workplace Services Market- By Organization Size. 62
10.2.4 North America: Workplace Services Market- By Vertical 63
10.2.5 North America: Workplace Services Market- by Key Country. 64
10.2.5.1 US: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 64
10.2.5.1.1 US: Workplace Services Market- by Service Type. 65
10.2.5.1.2 US: Workplace Services Market- By Organization Size. 65
10.2.5.1.3 US: Workplace Services Market- By Vertical 67
10.2.5.2 Canada: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 68
10.2.5.2.1 Canada: Workplace Services Market- by Service Type. 68
10.2.5.2.2 Canada: Workplace Services Market- By Organization Size. 69
10.2.5.2.3 Canada: Workplace Services Market- By Vertical 69
10.2.5.3 Mexico: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 70
10.2.5.3.1 Mexico: Workplace Services Market- by Service Type. 70
10.2.5.3.2 Mexico: Workplace Services Market- By Organization Size. 71
10.2.5.3.3 Mexico: Workplace Services Market- By Vertical 71
10.3 Europe: Workplace Services Market 72
10.3.1 Europe: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 72
10.3.2 Europe: Workplace Services Market- by Service Type. 74
10.3.3 Europe: Workplace Services Market- By Organization Size. 75
10.3.4 Europe: Workplace Services Market- By Vertical 76
10.3.5 Europe: Workplace Services Market- by Key Country. 77
10.3.5.1 Germany: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 77
10.3.5.1.1 Germany: Workplace Services Market- by Service Type. 79
10.3.5.1.2 Germany: Workplace Services Market- By Organization Size. 79
10.3.5.1.3 Germany: Workplace Services Market- By Vertical 80
10.3.5.2 France: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 81
10.3.5.2.1 France: Workplace Services Market- by Service Type. 81
10.3.5.2.2 France: Workplace Services Market- By Organization Size. 82
10.3.5.2.3 France: Workplace Services Market- By Vertical 82
10.3.5.3 Italy: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 83
10.3.5.3.1 Italy: Workplace Services Market- by Service Type. 83
10.3.5.3.2 Italy: Workplace Services Market- By Organization Size. 84
10.3.5.3.3 Italy: Workplace Services Market- By Vertical 84
10.3.5.4 UK: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 85
10.3.5.4.1 UK: Workplace Services Market- by Service Type. 85
10.3.5.4.2 UK: Workplace Services Market- By Organization Size. 86
10.3.5.4.3 UK: Workplace Services Market- By Vertical 86
10.3.5.5 Russia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 87
10.3.5.5.1 Russia: Workplace Services Market- By Organization Size. 88
10.3.5.5.2 Russia: Workplace Services Market- By Vertical 88
10.3.5.6 Rest of Europe: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 89
10.3.5.6.1 Rest of Europe: Workplace Services Market- by Service Type. 89
10.3.5.6.2 Rest of Europe: Workplace Services Market- By Organization Size. 90
10.3.5.6.3 Rest of Europe: Workplace Services Market- By Vertical 90
10.4 APAC: Workplace Services Market 91
10.4.1 APAC: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 91
10.4.2 APAC: Workplace Services Market- by Service Type. 93
10.4.3 APAC: Workplace Services Market- By Organization Size. 94
10.4.4 APAC: Workplace Services Market- By Vertical 95
10.4.5 APAC: Workplace Services Market- by Key Country. 96
10.4.5.1 Australia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 96
10.4.5.1.1 Australia: Workplace Services Market- by Service Type. 97
10.4.5.1.2 Australia: Workplace Services Market- By Organization Size. 97
10.4.5.1.3 Australia: Workplace Services Market- By Vertical 98
10.4.5.2 China: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 99
10.4.5.2.1 China: Workplace Services Market- by Service Type. 99
10.4.5.2.2 China: Workplace Services Market- By Organization Size
10.4.5.2.3 China: Workplace Services Market- By Vertical
10.4.5.3 India: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.4.5.3.1 India: Workplace Services Market- by Service Type
10.4.5.3.2 India: Workplace Services Market- By Organization Size
10.4.5.3.3 India: Workplace Services Market- By Vertical
10.4.5.4 Japan: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.4.5.4.1 Japan: Workplace Services Market- by Service Type
10.4.5.4.2 Japan: Workplace Services Market- By Organization Size
10.4.5.4.3 Japan: Workplace Services Market- By Vertical
10.4.5.5 South Korea: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.4.5.5.1 South Korea: Workplace Services Market- by Service Type
10.4.5.5.2 South Korea: Workplace Services Market- By Organization Size
10.4.5.5.3 South Korea: Workplace Services Market- By Vertical
10.4.5.6 Rest of APAC: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.4.5.6.1 Rest of APAC: Workplace Services Market- by Service Type
10.4.5.6.2 Rest of APAC: Workplace Services Market- By Organization Size
10.4.5.6.3 Rest of APAC: Workplace Services Market- By Vertical
10.5 MEA: Workplace Services Market
10.5.1 MEA: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.5.2 MEA: Workplace Services Market- by Service Type
10.5.3 MEA: Workplace Services Market- By Organization Size
10.5.4 MEA: Workplace Services Market- By Vertical
10.5.5 MEA: Workplace Services Market- by Key Country
10.5.5.1 South Africa: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.5.5.1.1 South Africa: Workplace Services Market- by Service Type
10.5.5.1.2 South Africa: Workplace Services Market- By Organization Size
10.5.5.1.3 South Africa: Workplace Services Market- By Vertical
10.5.5.2 Saudi Arabia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.5.5.2.1 Saudi Arabia: Workplace Services Market- by Service Type
10.5.5.2.2 Saudi Arabia: Workplace Services Market- By Organization Size
10.5.5.2.3 Saudi Arabia: Workplace Services Market- By Vertical
10.5.5.3 UAE: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.5.5.3.1 UAE: Workplace Services Market- by Service Type
10.5.5.3.2 UAE: Workplace Services Market- By Organization Size
10.5.5.3.3 UAE: Workplace Services Market- By Vertical
10.5.5.4 Rest of MEA: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.5.5.4.1 Rest of MEA: Workplace Services Market- by Service Type
10.5.5.4.2 Rest of MEA: Workplace Services Market- By Organization Size
10.5.5.4.3 Rest of MEA: Workplace Services Market- By Vertical
10.6 SAM: Workplace Services Market
10.6.1 SAM: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.6.2 SAM: Workplace Services Market- by Service Type
10.6.3 SAM: Workplace Services Market- By Organization Size
10.6.4 SAM: Workplace Services Market- By Vertical
10.6.5 SAM: Workplace Services Market- by Key Country
10.6.5.1 Brazil: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.6.5.1.1 Brazil: Workplace Services Market- by Service Type
10.6.5.1.2 Brazil: Workplace Services Market- By Organization Size
10.6.5.1.3 Brazil: Workplace Services Market- By Vertical
10.6.5.2 Argentina: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.6.5.2.1 Argentina: Workplace Services Market- by Service Type
10.6.5.2.2 Argentina: Workplace Services Market- By Organization Size
10.6.5.2.3 Argentina: Workplace Services Market- By Vertical
10.6.5.3 Rest of SAM: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
10.6.5.3.1 Rest of SAM: Workplace Services Market- by Service Type
10.6.5.3.2 Rest of SAM: Workplace Services Market- By Organization Size
10.6.5.3.3 Rest of SAM: Workplace Services Market- By Vertical
11. Impact of COVID-19 Pandemic on Workplace Services Market
11.1 North America
11.2 Europe
11.3 Asia-Pacific
11.4 Middle East and Africa
11.5 South America
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
13. Company Profiles
13.1 Wipro Limited
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 IBM Corporation
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 HCL Technologies
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Tata Consultancy Services Limited
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 NTT DATA Corporation
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 DXC Technology Company
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 CompuCom Systems, Inc.
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 Unisys Corporation
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Fujitsu Limited
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 Cognizant
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
13.11 Accenture
13.11.1 Key Facts
13.11.2 Business Description
13.11.3 Products and Services
13.11.4 Financial Overview
13.11.5 SWOT Analysis
13.11.6 Key Developments
13.12 Atos SE
13.12.1 Key Facts
13.12.2 Business Description
13.12.3 Products and Services
13.12.4 Financial Overview
13.12.5 SWOT Analysis
13.12.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index
LIST OF TABLES
Table 1. Workplace Services Market – Revenue and Forecast To 2028 (US$ Billion) 41
Table 2. North America: Workplace Services Market- by Service Type – Revenue and Forecast to 2028 (US$ Million) 61
Table 3. North America: Workplace Services Market- By Organization Size – Revenue and Forecast to 2028 (US$ Million) 62
Table 4. North America: Workplace Services Market- By Vertical – Revenue and Forecast to 2028 (US$ Million) 63
Table 5. US: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 65
Table 6. US: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 65
Table 7. US: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 67
Table 8. Canada: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 68
Table 9. Canada: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 69
Table 10. Canada: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 69
Table 11. Mexico: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 70
Table 12. Mexico: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 71
Table 13. Mexico: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 71
Table 14. Europe: Workplace Services Market- by Service Type – Revenue and Forecast to 2028 (US$ Million) 74
Table 15. Europe: Workplace Services Market- By Organization Size – Revenue and Forecast to 2028 (US$ Million) 75
Table 16. Europe: Workplace Services Market- By Vertical – Revenue and Forecast to 2028 (US$ Million) 76
Table 17. Germany: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 79
Table 18. Germany: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 79
Table 19. Germany: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 80
Table 20. France: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 81
Table 21. France: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 82
Table 22. France: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 82
Table 23. Italy: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 83
Table 24. Italy: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 84
Table 25. Italy: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 84
Table 26. UK: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 85
Table 27. UK: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 86
Table 28. UK: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 86
Table 29. Russia: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 87
Table 30. Russia: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 88
Table 31. Russia: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 88
Table 32. Rest of Europe: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 89
Table 33. Rest of Europe: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 90
Table 34. Rest of Europe: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 90
Table 35. APAC: Workplace Services Market- by Service Type – Revenue and Forecast to 2028 (US$ Million) 93
Table 36. APAC: Workplace Services Market- By Organization Size – Revenue and Forecast to 2028 (US$ Million) 94
Table 37. APAC: Workplace Services Market- By Vertical – Revenue and Forecast to 2028 (US$ Million) 95
Table 38. Australia: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 97
Table 39. Australia: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million) 97
Table 40. Australia: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million) 98
Table 41. China: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million) 99
Table 42. China: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 43. China: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 44. India: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 45. India: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 46. India: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 47. Japan: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 48. Japan: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 49. Japan: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 50. South Korea: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 51. South Korea: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 52. South Korea: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 53. Rest of APAC: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 54. Rest of APAC: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 55. Rest of APAC: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 56. MEA: Workplace Services Market- by Service Type– Revenue and Forecast to 2028 (US$ Million)
Table 57. MEA: Workplace Services Market- By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 58. MEA: Workplace Services Market- By Vertical – Revenue and Forecast to 2028 (US$ Million)
Table 59. South Africa: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 60. South Africa: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 61. South Africa: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 62. Saudi Arabia: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 63. Saudi Arabia: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 64. Saudi Arabia: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 65. UAE: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 66. UAE: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 67. UAE: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 68. Rest of MEA: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 69. Rest of MEA: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 70. Rest of MEA: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 71. SAM: Workplace Services Market- by Service Type – Revenue and Forecast to 2028 (US$ Million)
Table 72. SAM: Workplace Services Market- By Organization Size – Revenue and Forecast to 2028 (US$ Million)
Table 73. SAM: Workplace Services Market- By Vertical – Revenue and Forecast to 2028 (US$ Million)
Table 74. Brazil: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 75. Brazil: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 76. Brazil: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 77. Argentina: Workplace Services Market- by Service Type –Revenue and Forecast to 2028 (US$ Million)
Table 78. Argentina: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 79. Argentina: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 80. Rest of SAM: Workplace Services Market- by Service Type–Revenue and Forecast to 2028 (US$ Million)
Table 81. Rest of SAM: Workplace Services Market- By Organization Size –Revenue and Forecast to 2028 (US$ Million)
Table 82. Rest of SAM: Workplace Services Market- By Vertical –Revenue and Forecast to 2028 (US$ Million)
Table 83. List of Abbreviation
LIST OF FIGURES
Figure 1. Workplace Services Market Segmentation. 23
Figure 2. Workplace Services Market Segmentation – By Geography. 24
Figure 3. Global Workplace Services Market Overview.. 25
Figure 4. End-User Outsourcing Segment held the Largest Share of Workplace Services Market 26
Figure 5. Large Enterprises held the Largest Share of Workplace Services Market 26
Figure 6. Telecom-IT and ITES Services held the Largest Share of Workplace Services Market 27
Figure 7. North America Dominated the Workplace Services Market 27
Figure 8. North America – PEST Analysis. 32
Figure 9. Europe – PEST Analysis. 32
Figure 10. Asia Pacific – PEST Analysis. 33
Figure 11. Middle East and Africa – PEST Analysis. 33
Figure 12. SAM – PEST Analysis. 34
Figure 13. Expert Opinion. 35
Figure 14. Digital Business Support System Market Impact Analysis of Drivers and Restraints. 38
Figure 15. Geographic Overview of Workplace Services Market 39
Figure 16. Workplace Services Market – Revenue and Forecast To 2028 (US$ Billion) 40
Figure 17. Workplace Services Market Breakdown, by Service Type (2020 and 2028) 42
Figure 18. End-User Outsourcing Services Market Revenue and Forecast to 2028 (US$ Million) 43
Figure 19. Tech Support Services Market Revenue and Forecast to 2028 (US$ Million) 44
Figure 20. Workplace Services Market Breakdown, by Organization Size (2020 and 2028) 45
Figure 21. Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million) 46
Figure 22. Large Enterprises Market Revenue and Forecast to 2028 (US$ Million) 47
Figure 23. Workplace Services Market Breakdown, by Vertical (2020 and 2028) 48
Figure 24. Media and Entertainment Market Revenue and Forecast to 2028 (US$ Million) 49
Figure 25. BFSI Market Revenue and Forecast to 2028 (US$ Million) 50
Figure 26. Consumer Goods and Retail Market Revenue and Forecast to 2028 (US$ Million) 51
Figure 27. Manufacturing Market Revenue and Forecast to 2028 (US$ Million) 52
Figure 28. Healthcare and Life Sciences Market Revenue and Forecast to 2028 (US$ Million) 53
Figure 29. Education Market Revenue and Forecast to 2028 (US$ Million) 54
Figure 30. Telecom- IT and ITES Market Revenue and Forecast to 2028 (US$ Million) 55
Figure 31. Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million) 56
Figure 32. Government and Public Sector Market Revenue and Forecast to 2028 (US$ Million) 57
Figure 33. Others Market Revenue and Forecast to 2028 (US$ Million) 58
Figure 34. Workplace Services Market Revenue Share, By Region (2020 and 2028) 59
Figure 35. North America: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 60
Figure 36. North America: Workplace Services Market Revenue Share, by Service Type (2020 and 2028) 61
Figure 37. North America: Workplace Services Market Revenue Share, By Organization Size (2020 and 2028) 62
Figure 38. North America: Workplace Services Market Revenue Share, By Vertical (2020 and 2028) 63
Figure 39. North America: Workplace Services Market Revenue Share, by Key Country (2020 and 2028) 64
Figure 40. US: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 64
Figure 41. Canada: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 68
Figure 42. Mexico: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 70
Figure 43. Europe: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 73
Figure 44. Europe: Workplace Services Market Revenue Share, By Service Type (2020 and 2028) 74
Figure 45. Europe: Workplace Services Market Revenue Share, By Organization Size (2020 and 2028) 75
Figure 46. Europe: Workplace Services Market Revenue Share, By Vertical (2020 and 2028) 76
Figure 47. Europe: Workplace Services Market Revenue Share, By Key Country (2020 and 2028) 77
Figure 48. Germany: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 77
Figure 49. France: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 81
Figure 50. Italy: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 83
Figure 51. UK: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 85
Figure 52. Russia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 87
Figure 53. Rest of Europe: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 89
Figure 54. APAC: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 92
Figure 55. APAC: Workplace Services Market Revenue Share, By Service Type (2020 and 2028) 93
Figure 56. APAC: Workplace Services Market Revenue Share, By Organization Size (2020 and 2028) 94
Figure 57. APAC: Workplace Services Market Revenue Share, By Vertical (2020 and 2028) 95
Figure 58. APAC: Workplace Services Market Revenue Share, By Key Country (2020 and 2028) 96
Figure 59. Australia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 96
Figure 60. China: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million) 99
Figure 61. India: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 62. Japan: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 63. South Korea: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 64. Rest of APAC: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 65. MEA: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 66. MEA: Workplace Services Market Revenue Share, By Service Type (2020 and 2028)
Figure 67. MEA: Workplace Services Market Revenue Share, By Organization Size (2020 and 2028)
Figure 68. MEA: Workplace Services Market Revenue Share, By Vertical (2020 and 2028)
Figure 69. MEA: Workplace Services Market Revenue Share, By Key Country (2020 and 2028)
Figure 70. South Africa: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 71. Saudi Arabia: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 72. UAE: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 73. Rest of MEA: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 74. SAM: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 75. SAM: Workplace Services Market Revenue Share, By Service Type (2020 and 2028)
Figure 76. SAM: Workplace Services Market Revenue Share, By Organization Size (2020 and 2028)
Figure 77. SAM: Workplace Services Market Revenue Share, By Vertical (2020 and 2028)
Figure 78. SAM: Workplace Services Market Revenue Share, By Key Country (2020 and 2028)
Figure 79. Brazil: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 80. Argentina: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 81. Rest of SAM: Workplace Services Market – Revenue and Forecast to 2028 (US$ Million)
Figure 82. Impact of COVID-19 Pandemic in North American Country Markets
Figure 83. Impact of COVID-19 Pandemic in Europe Country Markets
Figure 84. Impact of COVID-19 Pandemic in Asia Pacific Country Markets
Figure 85. Impact of COVID-19 Pandemic in Middle East and Africa Country Markets
Figure 86. Impact of COVID-19 Pandemic in South America Country Markets
The List of Companies - Workplace Services Market
- DXC Technology
- Wipro
- IBM Corporation
- HCL Technologies
- TCS
- NTT Data
- CompuCom
- ATOS
- UNISYS
- Fujitsu
- Cognizant
- Accenture PLC
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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