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Contact Center Market to 2025 – Global Analysis and Forecasts by Deployment Type, Technology and Industry Vertical

Publication Month: Jul 2018 | No. of Pages: 150 | Report Code: TIPTE100000405 | Category: Technology, Media and Telecomunications | Status: Upcoming
       
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  • Contact center is a central hub in an organization that manages all its customers. It typically comprises of one or multiple online call centers. The company may however include other kind of customer contacts also, which include newsletters, e-mail, mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing.

    The report aims to provide an overview of Global contact center Market along with detailed segmentation of market by deployment type, technology, and industry verticals, across five major geographical regions. Global contact center market is expected to witness growth during the forecast period.

    The objectives of this report are as follows:

    - To provide overview of the global contact center market
    - To analyze and forecast the global contact center market on the basis of deployment type, technology and industry verticals
    - To provide market size and forecast till 2025 for overall contact center market with respect to five major regions, namely; North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and South America (SAM), which are later sub-segmented across respective major countries
    - To evaluate market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend
    - To provide exhaustive PEST analysis for all five regions
    - To profiles key contact center players influencing the market along with their SWOT analysis and market strategies

    Some of the important players in contact center market are Avaya, cisco, Huawei, Enghouse, Verint, HP Enterprise, NFC, NICE, MINI, and Calabrio among others.

    1 Introduction
    1.1 Scope of Study
    1.2 The Insight Partners Research Report Guidance

    2 Key Takeaways

    3 Contact Center Market Landscape
    3.1 Market Overview
    3.2 Market Segmentation
    3.2.1 Contact Center Market – By Deployment Type
    3.2.2 Contact Center Market – By Technology
    3.2.3 Contact Center Market – By Industry Vertical
    3.2.4 Market – By Region
    3.2.4.1 By Countries
    3.3 PEST Analysis
    3.3.1 North America – PEST Analysis
    3.3.2 Europe – PEST Analysis
    3.3.3 Asia Pacific – PEST Analysis
    3.3.4 Middle East and Africa – PEST Analysis
    3.3.5 South America – PEST Analysis

    4 Contact Center Market – Key Industry Dynamics
    4.1 Impact Analysis
    4.2 Key Market Drivers
    4.3 Key Market Restraints
    4.4 Key Market Opportunities
    4.5 Future Trends

    5 Contact Center Market Analysis- Global
    5.1 Global Contact Center Market Overview
    5.2 Global Contact Center market forecast and analysis

    6 Contact Center Market Revenue and Forecasts to 2025 – Deployment Types
    6.1 Overview
    6.2 Deployment Type market forecast and analysis
    6.3 On – Premises Market
    6.3.1 Overview
    6.3.2 On - Premises market forecast and analysis
    6.4 Hosted Market
    6.4.1 Overview
    6.4.2 Hosted market forecast and analysis

    7 Contact Center Market Revenue and Forecasts to 2025 – Technology
    7.1 Overview
    7.2 Technology market forecast and analysis
    7.3 IVR contact Market
    7.3.1 Overview
    7.3.2 IVR contact market forecast and analysis
    7.4 Inbound systems Market
    7.4.1 Overview
    7.4.2 Inbound systems market forecast and analysis
    7.5 QM contact Market
    7.5.1 Overview
    7.5.2 QM contact market forecast and analysis
    7.6 WFM contact Market
    7.6.1 Overview
    7.6.2 WFM contact market forecast and analysis
    7.7 Outbound Systems Market
    7.7.1 Overview
    7.7.2 Outbound systems market forecast and analysis

    8 Contact Center Market Revenue and Forecasts to 2025 – Industry Vertical
    8.1 Overview
    8.2 Industry Vertical market forecast and analysis
    8.3 Telecom Industry Market
    8.3.1 Overview
    8.3.2 Telecom Industry market forecast and analysis
    8.4 E - commerce Market
    8.4.1 Overview
    8.4.2 E - Commerce market forecast and analysis
    8.5 BFSI Market
    8.5.1 Overview
    8.5.2 BFSI market forecast and analysis
    8.6 Retail Market
    8.6.1 Overview
    8.6.2 Retail market forecast and analysis
    8.7 Others Market
    8.7.1 Overview
    8.7.2 Others market forecast and analysis

    9 Contact Center Market Revenue and Forecasts to 2025 – Geographical Analysis
    9.1 North America
    9.1.1 North America Contact Center market overview
    9.1.2 North America Contact Center market forecast and analysis
    9.1.2.1 North America market forecast and analysis – By Countries
    9.1.2.1.1 US market
    9.1.2.1.2 Canada market
    9.1.2.1.3 Mexico market
    9.1.2.2 North America market forecast and analysis – By Deployment Type
    9.1.2.3 North America market forecast and analysis – By Technology
    9.1.2.4 North America market forecast and analysis – By Industry Vertical
    9.2 Europe
    9.2.1 Europe Contact Center market overview
    9.2.2 Europe Contact Center market forecast and analysis
    9.2.2.1 Europe market forecast and analysis – By Countries
    9.2.2.1.1 France market
    9.2.2.1.2 Germany market
    9.2.2.1.3 Italy market
    9.2.2.1.4 Spain market
    9.2.2.1.5 UK market
    9.2.2.2 Europe market forecast and analysis – By Technology
    9.2.2.3 Europe market forecast and analysis – By Deployment Type
    9.2.2.4 Europe market forecast and analysis – By Industry Vertical
    9.3 Asia Pacific (APAC)
    9.3.1 Asia Pacific Contact Center market overview
    9.3.2 Asia Pacific Contact Center market forecast and analysis
    9.3.2.1 Asia Pacific market forecast and analysis – By Countries
    9.3.2.1.1 Australia market
    9.3.2.1.2 China market
    9.3.2.1.3 India market
    9.3.2.1.4 Japan market
    9.3.2.2 Asia Pacific market forecast and analysis – By Technology
    9.3.2.3 Asia Pacific market forecast and analysis – By Deployment Type
    9.3.2.4 Asia Pacific market forecast and analysis – By Industry Vertical
    9.4 Middle East and Africa (MEA)
    9.4.1 Middle East and Africa Contact Center market overview
    9.4.2 Middle East and Africa Contact Center market forecast and analysis
    9.4.2.1 Middle East and Africa market forecast and analysis – By Countries
    9.4.2.1.1 South Africa market
    9.4.2.1.2 Saudi Arabia market
    9.4.2.1.3 UAE market
    9.4.2.2 Middle East and Africa market forecast and analysis – By Technology
    9.4.2.3 Middle East and Africa market forecast and analysis – By Deployment Type
    9.4.2.4 Middle East and Africa market forecast and analysis – By Industry Vertical
    9.5 South America (SAM)
    9.5.1 South America Contact Center market overview
    9.5.2 South America Contact Center market forecast and analysis
    9.5.2.1 South America market forecast and analysis – By Countries
    9.5.2.1.1 Brazil market
    9.5.2.2 South America market forecast and analysis – By Technology
    9.5.2.3 South America market forecast and analysis – By Deployment Type
    9.5.2.4 South America market forecast and analysis – By Industry Vertical

    10 Industry Landscape
    10.1 Mergers & acquisitions
    10.2 Market Initiatives
    10.3 New developments
    10.4 Investment scenarios

    11 Competitive Landscape
    11.1 Competitive Product mapping
    11.2 Market positioning

    12 Contact Center Market, Key Company Profiles
    12.1 Avaya
    12.1.1 Key Facts
    12.1.2 Business Description
    12.1.3 Products and services
    12.1.4 Financial Overview
    12.1.5 SWOT Analysis
    12.1.6 Key Developments
    12.2 Cisco Systems
    12.2.1 Key Facts
    12.2.2 Business Description
    12.2.3 Products and services
    12.2.4 Financial Overview
    12.2.5 SWOT Analysis
    12.2.6 Key Developments
    12.3 Huawei Technologies
    12.3.1 Key Facts
    12.3.2 Business Description
    12.3.3 Products and services
    12.3.4 Financial Overview
    12.3.5 SWOT Analysis
    12.3.6 Key Developments
    12.4 Enghouse
    12.4.1 Key Facts
    12.4.2 Business Description
    12.4.3 Products and services
    12.4.4 Financial Overview
    12.4.5 SWOT Analysis
    12.4.6 Key Developments
    12.5 Verint
    12.5.1 Key Facts
    12.5.2 Business Description
    12.5.3 Products and services
    12.5.4 Financial Overview
    12.5.5 SWOT Analysis
    12.5.6 Key Developments
    12.6 HP Enterprise
    12.6.1 Key Facts
    12.6.2 Business Description
    12.6.3 Products and services
    12.6.4 Financial Overview
    12.6.5 SWOT Analysis
    12.6.6 Key Developments
    12.7 NFC
    12.7.1 Key Facts
    12.7.2 Business Description
    12.7.3 Products and services
    12.7.4 Financial Overview
    12.7.5 SWOT Analysis
    12.7.6 Key Developments
    12.8 NICE
    12.8.1 Key Facts
    12.8.2 Business Description
    12.8.3 Products and services
    12.8.4 Financial Overview
    12.8.5 SWOT Analysis
    12.8.6 Key Developments
    12.9 MNI
    12.9.1 Key Facts
    12.9.2 Business Description
    12.9.3 Products and services
    12.9.4 Financial Overview
    12.9.5 SWOT Analysis
    12.9.6 Key Developments
    12.10 Calabrio
    12.10.1 Key Facts
    12.10.2 Business Description
    12.10.3 Products and services
    12.10.4 Financial Overview
    12.10.5 SWOT Analysis
    12.10.6 Key Developments

    13 Appendix
    13.1 About The Insight Partners
    13.2 Glossary of Terms
    13.3 Research Methodology

    List of Companies

    Avaya
    Cisco Systems
    Huawei Technologies
    Enghouse
    Verint
    HP Enterprise
    NFC
    NICE
    MNI
    Calabrio