سوق Cloud BPO – المحركات والاتجاهات والفرص وإحصاءات النمو | 2031

  • Report Code : TIPTE100000713
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 221
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من المتوقع أن ينمو سوق الاستعانة بمصادر خارجية (BPO) السحابي من 34,801.2 مليون دولار أمريكي في عام 2017 إلى 94,522.7 مليون دولار أمريكي بحلول عام 2025؛ ومن المتوقع أن ينمو بمعدل نمو سنوي مركب قدره 22.1% من عام 2017 إلى عام 2025.

انخفاض في التكاليف التشغيلية & تُعزى المرونة التي تقدمها Cloud BPO إلى نمو السوق. تعد ميزة التكلفة التي تقدمها Cloud BPO أحد الأسباب الرئيسية التي تؤثر على اختيار المؤسسات فيما يتعلق بخدمات BPO التقليدية. فهو يقلل بشكل كبير من تكلفة تكنولوجيا المعلومات للمؤسسة من خلال توفير الدعم وصيانة البرامج والأجهزة، وكذلك ترقية العمليات وتحديثها وإدارتها دون عناء، مما يؤدي لاحقًا إلى تقليل تكلفة خدمات الأعمال.

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على الجانب الآخر، تستفيد عملية BPO بحد ذاتها بشكل كبير من تكامل الحوسبة السحابية. يستطيع مقدمو خدمات تعهيد العمليات التجارية (BPO) الاستفادة من فوائد الحوسبة السحابية من خلال تقليل وقت المعالجة للعمليات التجارية كثيفة البيانات الخاصة بالمؤسسات، وتقديم سير عمل معالجة البيانات في وقت زمني مضغوط. تستفيد Cloud BPOs أيضًا بشكل كبير من حيث المرونة في إضافة وظائف وميزات جديدة بسهولة إلى أنظمتها وتحقيق متطلبات العملاء المتغيرة بشكل فعال. توفر المنصات السحابية لـ BPOs بديلاً سريعًا ومرنًا من خلال القضاء على ضغوط المنافسة القادمة في السوق. نظرًا لهذه المزايا التي توفرها Cloud BPO، تفضل الشركات في جميع الصناعات الاستعانة بمصادر خارجية لعملياتها التجارية لمقدمي خدمات Cloud BPO، مما يؤدي بالتالي إلى تعزيز نمو سوق Cloud BPO على مستوى العالم.

المناطق المربحة في سوق Cloud BPO


رؤى السوق– سوق Cloud BPO


الإجبار على تحسين خدمة العملاء

يدرك العملاء في بيئة اليوم التنافسية للغاية قوتهم وقيمتهم المزدهرة كما واجهوا الاقتصاد الرقمي والوصول إلى مختلف الخدمات في جميع أنحاء العالم. وقد أدى هذا إلى زيادة توقعاتهم فيما يتعلق بالخدمات السحابية حيث أصبحت المؤسسات أكثر وعيًا بفوائد خدمات Cloud BPO. لقد تم بالفعل الاستفادة من السحابة كمنصة أساسية من قبل العملاء كمبادرة خارجية وداخلية جديدة، مما أدى لاحقًا إلى زيادة المنافسة بين مقدمي خدمات تعهيد العمليات التجارية، مما زاد من تحفيزهم على اعتماد تقنيات مرتجلة مثل التقنيات السحابية لتقديم الخدمة. عملائهم/عملائهم بطريقة أفضل.

الرؤى المستندة إلى الخدمات

استنادًا إلى الخدمات، يتم تقسيم سوق الاستعانة بمصادر خارجية (BPO) السحابي إلى موارد بشرية، التجارة الإلكترونية والمالية والمحاسبة وخدمة العملاء والمبيعات والخدمات. التسويق، وغيرها. استحوذ قطاع الموارد البشرية على أكبر حصة سوقية في عام 2016.

الرؤى الإستراتيجية

يركز اللاعبون العاملون في سوق BPO السحابي بشكل أساسي على التطوير من المنتجات المتقدمة والفعالة.

  • في عام 2017، قامت IBM وDream Payments بتوسيع خدمات الدفع على السحابة إلى المؤسسات المالية الأمريكية.
  • في عام 2017، وقعت مجموعة CMA CGM شراكة استراتيجية مع Infosys لتسريع عملية التحول في أنظمة المعلومات الخاصة بها.

تم تقسيم سوق BPO السحابي على النحو التالي:< /p>

سوق BPO السحابي – حسب الخدمات

  • الموارد البشرية
  • التجارة الإلكترونية
  • التمويل والمحاسبة
  • رعاية العملاء
  • المبيعات & أمبير؛ التسويق
  • أخرى

سوق BPO السحابي - بواسطة عمودي     

  • BFSI
  • الاتصالات والإتصالات; تكنولوجيا المعلومات
  • الرعاية الصحية
  • السيارات
  • التصنيع
  • الأغذية والمشروبات
  • الطاقة& الطاقة
  • الإلكترونيات الاستهلاكية
  • أخرى

سوق BPO السحابي - بواسطة الجغرافيا

  • أمريكا الشمالية
    • الولايات المتحدة
    • كندا
    • المكسيك
  • < li>أوروبا
    • فرنسا
    • ألمانيا
    • إيطاليا
    • إسبانيا
    • المملكة المتحدة
  • آسيا والمحيط الهادئ (APAC)
    • اليابان
    • الصين
    • أستراليا
    • الهند
  • Infosys
  • Accenture
  • Tata Consultancy
  • Sungard Financial System
  • Wipro
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which continent has highest demand for cloud BPO?

North America region holds the largest market share in the cloud BPO market, owing to rising demand from the public sector, mid-size banking, healthcare sector and financial service organizations. The cloud based outsourcing industry in the region has recently witnessed multiple merger & acquisitions, partnerships and reconstruction which makes the market to grow efficiently in North America.

Which trend is projected to stimulate the adoption of cloud BPO among organizations?

Surging demand for Cloud BPO is aligned with the progression in global market for Robotic Process Automation (RPA). The RPA with other digital disruptors comprise of digital labor and advanced software automation has a potential to drive the new generation of Cloud BPOs facilities that offer virtual workforce.

Which service of cloud BPO provides maximum benefits?

The Human Resource Outsourcing services offered by the Cloud BPOs facilitate the organizations approach the core HRO needs while synergizing business objectives with resource utilization.

The List of companies


1. Firstsource Solutions Ltd.
2. WNS (Holdings) Ltd.
3. Infosys Ltd.
4. HCL Technologies Ltd.
5. Genpact Ltd.
6. Capgemini SE
7. CA Inc.
8. Atos SE
9. Tata Consultancy Services Ltd.
10. DXC Technology Company
11. Sungard
12. Accenture PLC
13. ADP LLC
14. IBM Corporation
15. Oracle Corporation
16. SAP SE
17. Xerox Corp.
18. HPE

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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