Cloud-Based Contact Center Market 2028 Component, Deployment Model, Organization Size, Application, Vertical and Geography | The Insight Partners

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Cloud-Based Contact Center Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Component (Solution, Service); Deployment Model (Public cloud, Private cloud, Hybrid cloud); Organization Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); Application (Call routing and queuing, Data integration and recording, Chat quality and monitoring, Real-time Decision-making, Workforce Optimization (WFO)); Vertical (BFSI, Consumer goods and retail, Government and public sector, Healthcare and life sciences, Manufacturing, Media and entertainment, Telecommunication and Information Technology Enabled Services (ITES), Others) and Geography

Report Code: TIPRE00010986 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming


The cloud-based contact center is a point of center in an enterprise which is hosted on an internet server from which all inbound and outbound communications are handled. The cloud-based contact centers make their connections with the help of social media platforms, voice, emails, and the web, which can be operated virtually from any place. The cloud-based contact centers are utilized for reducing cost, optimizing agent efficiency, improving ROI, improving flexibility and scalability, and providing better customer experiences and employee empowerment.


The cloud compliance necessities and pay-per-use subscription pricing model for end-users are some of the major factors driving the growth of the cloud-based contact center market. However, the risk of information loss and lack of awareness are some of the major factors which may restrain the growth of the cloud-based contact center market. Nevertheless, enhanced customer experience and rising interest of global players towards investment in the market are anticipated to bring great opportunities for the cloud-based contact center market.


The "Global Cloud-Based Contact Center Market Analysis to 2028" is a specialized and in-depth study of the Cloud-based contact center market with a special focus on the global market trend analysis. The report aims to provide an overview of Cloud-based contact center market with detailed market segmentation by component, deployment mode, organization size, application, vertical. The global Cloud-based contact center market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Cloud-based contact center market players and offers key trends and opportunities in the Cloud-based contact center market.


The global Cloud-based contact center market is segmented on the basis of component, deployment mode, organization size, application, vertical. On the basis of component, the market is segmented as solution, service. On the basis of deployment mode, the market is segmented as public cloud, private cloud, hybrid cloud. On the basis of organization size, the market is segmented as small and medium-sized enterprises (SMEs), large enterprises. On the basis of application, the market is segmented as call routing and queuing, data integration and recording, chat quality and monitoring, real-time decision-making, workforce optimization (WFO). On the basis of vertical, the market is segmented as BFSI, consumer goods and retail, government and public sector, healthcare and life sciences, manufacturing, media and entertainment, telecommunication and information technology enabled services (ITES), others.


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Cloud-based contact center market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The Cloud-based contact center market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting Cloud-based contact center market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the Cloud-based contact center market in these regions.

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The reports cover key developments in the Cloud-based contact center market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from Cloud-based contact center market are anticipated to lucrative growth opportunities in the future with the rising demand for Cloud-based contact center market. Below mentioned is the list of few companies engaged in the Cloud-based contact center market.

The report also includes the profiles of key Cloud-based contact center market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •  3CLogic
  •  8x8, Inc.
  •  Aspect Software, Inc.
  •  Cisco Systems, Inc.
  •  Five9, Inc.
  •  Genesys
  •  NewVoiceMedia
  •  NICE Ltd.
  •  Oracle
  •  RingCentral, Inc.

The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

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The List of Companies

1. 3CLogic
2. 8x8, Inc.
3. Aspect Software, Inc.
4. Cisco Systems, Inc.
5. Five9, Inc.
6. Genesys
8. NICE Ltd.
9. Oracle
10. RingCentral, Inc.
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