Customer Engagement Solutions Market 2025 Growth Trends, Share - Global Analysis and Forecasts

Customer Engagement Solutions Market to 2025 - Global Analysis and Forecasts by Component (Solution (Workforce Optimization, and Analytics & Reporting) and Service (Professional Services and Managed Services)); Organization Size (Large Enterprises and SMEs); Deployment Model (On-Premises and Cloud-based); and Vertical (BFSI, Healthcare and Life Sciences, Transportation, Media and Entertainment, Retail, IT & Telecommunication and Manufacturing)

Report Code: TIPTE100001358 | No. of Pages: 150 | Category: Aerospace and Defense | Status: Upcoming
The customer engagement solution is the facility that provides a level of interaction between consumers and an organization directly or indirectly through the different channel of communication ranging from online or offline services. This connection helps to improve customer experience and customer engagement as they seek huge profit as well as revenues and higher customer lifetime value. Customer engagement solutions help the customer to solve their problems with the speed and make suggestions on how to improve themselves.

Increasing use of e-commerce platforms, growing adoption of customer engagement solutions as well as smartphones and tablets are some of the major factors which are contributing to the growth of the global customer engagement solutions market. However, customized expectations of customers and complexities to synchronize data between customer engagement solution and other technology are the factors hindering the growth of the global customer engagement solution market.

The "Global Customer Engagement Solutions Market Analysis to 2025" is a specialized and in-depth study of the customer engagement solutions with a focus on the global customer engagement solutions market trend. The report aims to provide an overview of global customer engagement solutions market with detailed market segmentation by component, organization size, deployment model, vertical and geography. The global customer engagement solutions market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.

The customer engagement solutions market report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global customer engagement solutions market based on by component, organization size, deployment model and vertical. It also provides market size and forecast till 2025 for overall customer engagement solutions market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region.

Besides this, the report analyzes factors affecting customer engagement solution market from both demand and supply side and further evaluates market dynamics affecting the customer engagement solution market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors affecting the market in these regions.

Also, key customer engagement solutions market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products, and services offered, financial information of the last 3 years, a key development in the past five years. Some of the key players influencing the customer engagement solutions market are Aspect Software, Inc., Microsoft Corporation, IBM Corporation, Calabrio, Inc., Avaya Inc., Oracle Corporation, OpenText Corporation, SAP SE, Pegasystems Inc. and Nuance Communications, Inc. among others.
Table of Contents

1 Introduction
1.1 Scope of Study
1.2 The Insight Partners Research Report Guidance

2 Key Takeaways
3 Customer Engagement Solutions Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Customer Engagement Solutions Market - By Component
3.2.2 Customer Engagement Solutions Market - By Organization Size
3.2.3 Customer Engagement Solutions Market - By Deployment Model
3.2.4 Customer Engagement Solutions Market - By Vertical
3.2.5 Customer Engagement Solutions Market - By Region
3.2.5.1 By Countries
3.3 PEST Analysis
3.3.1 North America - PEST Analysis
3.3.2 Europe - PEST Analysis
3.3.3 Asia Pacific - PEST Analysis
3.3.4 Middle East and Africa - PEST Analysis
3.3.5 South America - PEST Analysis

4 Customer Engagement Solutions Market - Key Industry Dynamics
4.1 Key Market Drivers
4.2 Key Market Restraints
4.3 Key Market Opportunities
4.4 Future Trends
4.5 Impact Analysis

5 Customer Engagement Solutions Market Analysis- Global
5.1 Global Customer Engagement Solutions Market Overview
5.2 Global Customer Engagement Solutions Market Forecasts and Analysis



6 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Component
6.1 Overview
6.2 Component Market Forecasts and Analysis
6.3 Solution Market
6.3.1 Overview
6.3.2 Solution Market Forecasts and Analysis
6.3.2.1 Workforce Optimization Market
6.3.2.1.1 Overview
6.3.2.1.2 Workforce Optimization Market Forecasts and Analysis
6.3.2.2 Analytics & Reporting Market
6.3.2.2.1 Overview
6.3.2.2.2 Analytics & Reporting Market Forecasts and Analysis
6.4 Service Market
6.4.1 Overview
6.4.2 Service Market Forecasts and Analysis
6.4.2.1 Professional Services Market
6.4.2.1.1 Overview
6.4.2.1.2 Professional Services Market Forecasts and Analysis
6.4.2.2 Managed Services Market
6.4.2.2.1 Overview
6.4.2.2.2 Managed Services Market Forecasts and Analysis

7 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Organization Size
7.1 Overview
7.2 Organization Size Market Forecasts and Analysis
7.3 Large Enterprises Market
7.3.1 Overview
7.3.2 Large Enterprises Market Forecasts and Analysis
7.4 Small & Medium Enterprises (SMEs) Market
7.4.1 Overview
7.4.2 Small & Medium Enterprises (SMEs) Market Forecasts and Analysis

8 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Deployment Model
8.1 Overview
8.2 Deployment Model Market Forecasts and Analysis
8.3 On-Premises Market
8.3.1 Overview
8.3.2 On-Premises Market Forecasts and Analysis
8.4 Cloud-based Market
8.4.1 Overview
8.4.2 Cloud-based Market Forecasts and Analysis

9 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Vertical
9.1 Overview
9.2 Vertical Market Forecasts and Analysis
9.3 Banking, Financial services and Insurance (BFSI) Market
9.3.1 Overview
9.3.2 Banking, Financial services and Insurance (BFSI) Market Forecasts and Analysis
9.4 Healthcare and Life Sciences Market
9.4.1 Overview
9.4.2 Healthcare and Life Sciences Market Forecasts and Analysis
9.5 Transportation Market
9.5.1 Overview
9.5.2 Transportation Market Forecasts and Analysis
9.6 Media and Entertainment Market
9.6.1 Overview
9.6.2 Media and Entertainment Market Forecasts and Analysis
9.7 Retail Market
9.7.1 Overview
9.7.2 Retail Market Forecasts and Analysis
9.8 IT & Telecommunication Market
9.8.1 Overview
9.8.2 IT & Telecommunication Market Forecasts and Analysis
9.9 Manufacturing Market
9.9.1 Overview
9.9.2 Manufacturing Market Forecasts and Analysis
9.10 Others Market
9.10.1 Overview
9.10.2 Others Market Forecasts and Analysis

10 Customer Engagement Solutions Market Revenue and Forecasts to 2025 - Geographical Analysis
10.1 North America
10.1.1 North America Customer Engagement Solutions Market Overview
10.1.2 North America Customer Engagement Solutions Market Forecasts and Analysis
10.1.2.1 North America Market Forecasts and Analysis - By Countries
10.1.2.1.1 US market
10.1.2.1.2 Canada market
10.1.2.1.3 Mexico market
10.1.3 North America Market Forecasts and Analysis - By Component
10.1.4 North America Market Forecasts and Analysis - By Organization Size
10.1.5 North America Market Forecasts and Analysis - By Deployment Model
10.1.6 North America Market Forecasts and Analysis - By Vertical
10.2 Europe
10.2.1 Europe Customer Engagement Solutions Market Overview
10.2.2 Europe Customer Engagement Solutions Market Forecasts and Analysis
10.2.2.1 Europe Market Forecasts and Analysis - By Countries
10.2.2.1.1 France market
10.2.2.1.2 Germany market
10.2.2.1.3 Italy market
10.2.2.1.4 Spain market
10.2.2.1.5 UK market
10.2.2.2 Europe Market Forecasts and Analysis - By Component
10.2.2.3 Europe Market Forecasts and Analysis - By Organization Size
10.2.2.4 Europe Market Forecasts and Analysis - By Deployment Model
10.2.2.5 Europe Market Forecasts and Analysis - By Vertical
10.3 Asia pacific (APAC)
10.3.1 Asia Pacific Customer Engagement Solutions Market Overview
10.3.2 Asia Pacific Customer Engagement Solutions Market Forecasts and Analysis
10.3.2.1 Asia Pacific Market Forecasts and Analysis - By Countries
10.3.2.1.1 Australia market
10.3.2.1.2 China market
10.3.2.1.3 India market
10.3.2.1.4 Japan market
10.3.3 Asia Pacific Market Forecasts and Analysis - By Component
10.3.4 Asia Pacific Market Forecasts and Analysis - By Organization Size
10.3.5 Asia Pacific Market Forecasts and Analysis - By Deployment Model
10.3.6 Asia Pacific Market Forecasts and Analysis - By Vertical
10.4 Middle East and Africa (MEA)
10.4.1 Middle East and Africa Customer Engagement Solutions Market Overview
10.4.2 Middle East and Africa Customer Engagement Solutions Market Forecasts and Analysis
10.4.2.1 Middle East and Africa Market Forecasts and Analysis - By Countries
10.4.2.1.1 South Africa market
10.4.2.1.2 Saudi Arabia market
10.4.2.1.3 UAE market
10.4.3 Middle East and Africa Market Forecasts and Analysis - By Component
10.4.4 Middle East and Africa Market Forecasts and Analysis - By Organization Size
10.4.5 Middle East and Africa Market Forecasts and Analysis - By Deployment Model
10.4.6 Middle East and Africa Market Forecasts and Analysis - By Vertical
10.5 South America (SAM)
10.5.1 South America Customer Engagement Solutions Market Overview
10.5.2 South America Customer Engagement Solutions Market Forecasts and Analysis
10.5.2.1 South America Market Forecasts and Analysis - By Countries
10.5.2.1.1 Brazil market
10.5.3 South America Market Forecasts and Analysis - By Component
10.5.4 South America Market Forecasts and Analysis - By Organization Size
10.5.5 South America Market Forecasts and Analysis - By Deployment Model
10.5.6 South America Market Forecasts and Analysis - By Vertical

11 Industry Landscape
11.1 Mergers & acquisitions
11.2 Market Initiatives
11.3 New developments
11.4 Investment scenarios

12 Competitive Landscape
12.1 Competitive Product mapping
12.2 Market Positioning/ Market Share

13 Customer Engagement Solutions Market, Key Company Profiles
13.1 Aspect Software, Inc.
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Financial Overview
13.1.4 SWOT Analysis
13.1.5 Key Developments
13.2 Microsoft Corporation
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Financial Overview
13.2.4 SWOT Analysis
13.2.5 Key Developments
13.3 IBM Corporation
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Financial Overview
13.3.4 SWOT Analysis
13.3.5 Key Developments
13.4 Calabrio, Inc.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Financial Overview
13.4.4 SWOT Analysis
13.4.5 Key Developments
13.5 Avaya Inc.
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Financial Overview
13.5.4 SWOT Analysis
13.5.5 Key Developments
13.6 Oracle Corporation
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Financial Overview
13.6.4 SWOT Analysis
13.6.5 Key Developments
13.7 OpenText Corporation
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Financial Overview
13.7.4 SWOT Analysis
13.7.5 Key Developments
13.8 SAP SE
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Financial Overview
13.8.4 SWOT Analysis
13.8.5 Key Developments
13.9 Pegasystems Inc.
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Financial Overview
13.9.4 SWOT Analysis
13.9.5 Key Developments
13.10 Nuance Communications, Inc.
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Financial Overview
13.10.4 SWOT Analysis
13.10.5 Key Developments

14 Appendix
14.1 About The Insight Partners
14.2 Glossary of Terms
14.3 Research Methodology

NOTE:
• This ToC is tentative in nature and is subject to further refinement during the course of the research study
• The list of company profiles included in this ToC is tentative. Profiles of specific players, if required, shall be added to the report upon request.
The List of Companies

1. Aspect Software, Inc.
2. Microsoft Corporation
3. IBM Corporation
4. Calabrio, Inc.
5. Avaya Inc.
6. Oracle Corporation
7. OpenText Corporation
8. SAP SE
9. Pegasystems Inc.
10. Nuance Communications, Inc.

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