North America Cloud PBX Market Growth and Recent Trends by 2027

North America cloud PBX market expected to grow from US$ 1.85 Bn in 2018 to US$ 5.59 Bn by the year 2027. This represents a CAGR of 22.1% from the year 2018 to 2027. 

The cloud PBX has reformed and revolutionized the communication process in the business organizations by enabling access to various forms of communication (audio, video, text messaging) through an IP network. This communication technology offers myriad benefits over tradition PBX, but the cost-effectiveness provided by the cloud PBX over on-premise PBX is the primary factor, that has driven its demand in the past years and is expected to influence the market growth in the coming years. As there aren’t much hardware components to manage, the cost of maintenance of the system is relatively less. Besides, the businesses reduce their operation expense by omitting the charges that are levied by the telecom operators for the usage of analog phone lines. This is even more beneficial because the cost of calling through physical PBX varied depending upon the proximity of the location being contacted, whereas with cloud, the price is lesser and standard as the voice and video services are facilitated over the internet.

Currently, the US is dominating the North America cloud PBX market, which in turn boost the demand for cloud PBX. This is due to the reason that the region is highly advanced in terms of technology as well as the economy. Also, the region is one of the early adopters of new technology in any market. Therefore, the cloud PBX solution has already been adopted by most of the industry verticals in the region and is still increasing with the increase in the number of companies in the region in different verticals. The figure given below highlights the revenue share of Mexico in the North American cloud PBX market in the forecast period:

NORTH AMERICA CLOUD PBX MARKET - SEGMENTATION

North America Cloud PBX Market by Enterprise Size

• SMEs
• Large Enterprises

North America Cloud PBX Market by End-User

• IT & Telecom
• BFSI
• Healthcare
• Retail
• Manufacturing
• Others

North America Cloud PBX Market by Country

• U.S.
• Canada
• Mexico

Companies Mentioned

• 3CX, Inc.
• 8x8, Inc.
• AT&T INC
• Avaya
• Cisco System, Inc.
• Comcast Corporation
• Microsoft Corporation
• RingCentral, Inc.
• Sors Global
• Voyce Ltd

North America Cloud PBX Report Scope