Customer Care BPO Market 2027 By Solution, End-User | The Insight Partners

    Customer Care BPO Market to 2027 - Global Analysis and Forecasts by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, Transport & Logistics, Media & Communication, and Automotive)

    Publication Month: Jun 2019 | Report Code: TIPRE00005602 | No. of Pages: 164 | Category: Technology, Media and Telecommunications | Status: Published

    The customer care BPO market was valued at US$ 18.85 billion in 2019 and is projected to reach US$ 30.40 billion by 2027. The Customer care BPO market is expected to grow at a CAGR of 6.2% during the forecast period of 2020 to 2027.

    The customer care BPO market is expected to grow at a significant pace during the forecast period. With the increasing competition, rise in technological innovation, partnerships among the vendors, many regional and global players are offering specific application products for customers. The North America region is expected to hold a major market share of the customer care BPO market, whereas South America and Asia-Pacific are expected to witness high year-on-year growth during the forecast period. For the players in the BPO industry, focus towards development of hybrid strategy between the data capacity, automation, and workflow management might help the companies to sustain in the agile customer care BPO market. With continuous evolution taking place within the BPO industry due to rising demand for delivering better customer experience, improvements in automation, and an urge to fulfill the growing expectations of frustrated users. To achieve all these aspects efficiently, technology is capable to assist the players. At a current scenario, digital technology offers solutions to broad array of industries. Pertaining to high proficiency skills of technology for the BPO industry, few tech-based solutions has incorporated related solutions in their business.

    The market for customer care BPO is segmented on the basis of solution and end-user. Based on solution, the customer care BPO market is segmented into onshore outsourcing, offshore outsourcing, and nearshore outsourcing. On the basis of end-user, the Customer care BPO market is segmented into BFSI, IT & telecommunication, manufacturing, retail & e-commerce, healthcare & pharmaceutical, transport & logistics, media & communication, and automotive. Geographically, the market is fragmented into five regions, including North America, Europe, Asia-Pacific, Middle East & Africa, and South America. The spending on customer care BPO is quite high in both developed and developing regions such as North America, Europe, and the Asia Pacific. The demand for customer care BPO is expected to grow further during the forecast period of 2020 to 2027.

    Lucrative Regions in Customer care BPO Market

    Lucrative Regions in Customer care BPO Market

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    Customer Care BPO Market Insights

    Demand for Reduction in Operational Cost of Businesses

    There is a wide gap between the wage pattern of eastern and western countries. The wage rate is comparatively very low in developing countries of Asia-Pacific such as India and China when compared to western countries such as the U.S. and U.K. The wage difference varies up to 60%. Moreover, the company does not have to make investments in infrastructure. Customer care BPO also enables to save cost on recruitment and training. With the increasing need for cost-cutting to run the business significantly, companies are opting for customer care BPO and are impacting the market growth positively.

    Solution -Based Market Insights

    The global customer care BPO market is segmented on basis of solution as onshore, offshore, and nearshore. The most prominent solution in Customer care BPO market accounted for nearshore outsourcing segment to serve its services to neighboring countries and region along with the domestic country. Offshore outsourcing held the second largest market in 2019, and is anticipated to lose its shares during the forecast period from 2021 – 2027.

    Customer Care BPO Market, by Solution – 2019 and 2027

    Customer Care BPO Market, by Solution – 2019 and 2027

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    End-User -Based Market Insights

    The global Customer care BPO market is segmented on basis of end user as BFSI, IT and telecommunication, healthcare and pharmaceuticals, retail and e-commerce, transportation and logistics, media and communication, automotive, and others. The most prominent type in customer care BPO market accounted for IT & telecommunication segment as the telecom industry is boosting significantly globally.

    Strategic Insights

    Players operating in the Customer care BPO market focus on strategies, such as market initiatives, acquisitions, and product launches, to maintain their positions in the customer care BPO market. A few developments by key players of the customer care BPO market are:

    In June 2019, Sitel announced its plans to open a new customer service business in Knoxville. For this, the company is planning to hire 200 new employees. Also, the company’s new office will now become its key location in Tennessee.

    In May 2019, Alorica Inc. continues to broaden its footprint in Asia-Pacific with the addition of an innovations lab and digital business processing management operations located in Bengaluru.

    Customer Care BPO Market – by Solution

    • Onshore Outsourcing
    • Offshore Outsourcing
    • Nearshore Outsourcing

    Customer care BPO Market – by End User

    • BFSI
    • IT and Telecommunication
    • Healthcare and Pharmaceutical
    • Retail and e-Commerce
    • Transportation and Logistics
    • Media and Communication
    • Automotive
    • Others

    Customer care BPO Market – by Geography

    • North America

      • US
      • Canada
      • Mexico
    • Europe

      • France
      • Germany
      • Spain
      • UK
      • Italy
      • Rest of Europe
    • Asia Pacific (APAC)

      • China
      • India
      • Japan
      • Australia
      • South Korea
      • Rest of APAC
    • MEA

      • Saudi Arabia
      • UAE
      • South Africa
      • Rest of MEA
    • SAM

      • Brazil
      • Argentina
      • Rest of SAM

    Customer care BPO Market – Company Profiles

    • Alorica Inc.
    • Arvato AG
    • Atento S.A.
    • COMDATA GROUP
    • CONCENTRIX corporation
    • SITEL group
    • Sykes Enterprises, Incorporated
    • Teletech Holdings
    • Teleperformance
    • webhelp

    1. INTRODUCTION

    1.1 Scope of the Study

    1.2 The Insight Partners Research Report Guidance

    2. key takeaways

    3. Customer care BPO market Landscape

    3.1 market overview

    3.2 Market segmentation

    3.2.1 Global Customer Care BPO Market – By Solution

    3.2.2 Global Customer Care BPO Market – By End User

    3.2.3 Global Customer Care BPO Market – By Geography

    3.3 pest analysis

    3.3.1 North America – PEST Analysis

    3.3.2 Europe – PEST Analysis

    3.3.3 Asia Pacific – PEST Analysis

    3.3.4 Middle East and Africa – PEST Analysis

    3.3.5 South America – PEST Analysis

    3.4 ECOSYSTEM ANALYSIS

    3.5 Expert Opinion

    4. customer care BPO market – key industry dynamics

    4.1 key market drivers

    4.1.1 Increasing need for enhanced customer satisfaction

    4.1.2 Demand for reduction in operational cost of businesses

    4.2 Key market restraints

    4.2.1 Cyber-attacks and breach of sensitive client data

    4.2.2 High dependency on telecommunication sector

    4.3 key market opportunities

    4.3.1 Integration of new technologies to offer enhanced customer services

    4.4 Future trends

    4.4.1 Geographical concentration of delivery centres

    4.5 impact analysis of Drivers and restraints

    5. Customer care BPO – global market analysis

    5.1 Global CUSTOMER CARE BPO Market Overview

    5.2 Global CUSTOMER CARE BPO market Forecast and Analysis

    5.3 Market Positioning – Global Top 5 Players Ranking

    6. Global customer care BPO Market Analysis – By solution

    6.1 Overview

    6.2 Global Customer care BPO Market Breakdown, By solution, 2018 & 2027

    6.3 Onshore Outsourcing

    6.3.1 Overview

    6.3.2 Onshore Outsourcing Market Forecasts and Analysis

    6.4 Offshore Outsourcing

    6.4.1 Overview

    6.4.2 Offshore Outsourcing Market Forecasts and Analysis

    6.5 Nearshore Outsourcing

    6.5.1 Overview

    6.5.2 Nearshore Outsourcing Market Forecasts and Analysis

    7. customer care BPO Market revenue and forecasts to 2027 – End-user

    7.1 Overview

    7.2 Global Customer care BPO Market Breakdown, By end-user, 2018 & 2027

    7.3 bfsi

    7.3.1 Overview

    7.3.2 BFSI Market Forecasts and Analysis

    7.4 IT & Telecommunication

    7.4.1 Overview

    7.4.2 IT & Telecommunication Market Forecasts and Analysis

    7.5 Manufacturing, Retail & E-Commerce

    7.5.1 Overview

    7.5.2 Manufacturing, Retail & E-Commerce Market Forecasts and Analysis

    7.6 Healthcare & Pharmaceutical

    7.6.1 Overview

    7.6.2 Healthcare & Pharmaceutical Market Forecasts and Analysis

    7.7 Transport & Logistics

    7.7.1 Overview

    7.7.2 Transport & Logistics Market Forecasts and Analysis

    7.8 Media & Communication

    7.8.1 Overview

    7.8.2 Media & Communication Market Forecasts and Analysis

    7.9 Automotive

    7.9.1 Overview

    7.9.2 Automotive Market Forecasts and Analysis

    7.10 Others

    7.10.1 Overview

    7.10.2 Others Market Forecasts and Analysis

    8. Global Customer care BPO market– Geographical ANalysis

    8.1 Overview

    8.2 North America Customer care BPO market Revenue and Forecasts to 2027

    8.2.1 North America Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    8.2.2 North America Customer Care BPO Market Breakdown by Solution

    8.2.3 North America Customer Care BPO Market Breakdown by End-user

    8.2.4 North America Customer Care BPO Market Breakdown, by Key Countries

    8.2.4.1 U.S. Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.2.4.1.1 U.S. Customer Care BPO Market Breakdown by Solution

    8.2.4.1.2 U.S. Customer care BPO Market Breakdown by End-user

    8.2.4.2 Canada Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.2.4.2.1 Canada Customer Care BPO Market Breakdown by Solution

    8.2.4.2.2 Canada Customer Care BPO Market Breakdown by End-user

    8.2.4.5 Mexico Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.2.4.5.1 Mexico Customer Care BPO Market Breakdown by Solution

    8.2.4.5.2 Mexico Customer Care BPO Market Breakdown by End-user

    8.3 Europe Customer care BPO market Revenue and Forecasts to 2027

    8.3.1 Europe Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    8.3.2 Europe Customer Care BPO Market Breakdown by Solution

    8.3.3 Europe Customer Care BPO Market Breakdown by End-user

    8.3.4 Europe Customer care BPO Market Breakdown, by Key Countries

    8.3.4.1 France Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.1.1 France Customer Care BPO Market Breakdown by Solution

    8.3.4.1.2 France Customer Care BPO Market Breakdown by End-user

    8.3.4.2 Germany Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.2.1 Germany Customer Care BPO Market Breakdown by Solution

    8.3.4.2.2 Germany Customer Care BPO Market Breakdown by End-user

    8.3.4.3 Italy Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.3.1 Italy Customer Care BPO Market Breakdown by Solution

    8.3.4.3.2 Italy Customer Care BPO Market Breakdown by End-user

    8.3.4.4 U.K. Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.4.1 UK Customer Care BPO Market Breakdown by Solution

    8.3.4.4.2 U.K Customer Care BPO Market Breakdown by End-user

    8.3.4.5 Russia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.5.1 Russia Customer Care BPO Market Breakdown by Solution

    8.3.4.5.2 Russia Customer Care BPO Market Breakdown by End-user

    8.3.4.6 Rest of Europe Customer care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.3.4.6.1 Rest of Europe Customer Care BPO Market Breakdown by Solution

    8.3.4.6.2 Rest of Europe Customer Care BPO Market Breakdown by End-user

    8.4 Asia Pacific Customer care BPO market Revenue and Forecasts to 2027

    8.4.1 Asia Pacific Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    8.4.2 Asia Pacific Customer Care BPO Market Breakdown by Solution

    8.4.3 Asia Pacific Customer Care BPO Market Breakdown by End-user

    8.4.4 Asia Pacific Customer care BPO Market Breakdown, by Key Countries

    8.4.4.1 China Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.1.1 China Customer Care BPO Market Breakdown by Solution

    8.4.4.1.2 China Customer Care BPO Market Breakdown by End-user

    8.4.4.2 Japan Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.2.1 Japan Customer care BPO Market Breakdown by Solution

    8.4.4.2.2 Japan Customer Care BPO Market Breakdown by End-user

    8.4.4.3 India Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.3.1 India Customer Care BPO Market Breakdown by Solution

    8.4.4.3.2 India Customer Care BPO Market Breakdown by End-user

    8.4.4.4 Australia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.4.1 Australia Customer Care BPO Market Breakdown by Solution

    8.4.4.4.2 Australia Customer Care BPO Market Breakdown by End-user

    8.4.4.5 South Korea Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.5.1 South Korea Customer Care BPO Market Breakdown by Solution

    8.4.4.5.2 South Korea Customer Care BPO Market Breakdown by End-user

    8.4.4.6 Rest of APAC Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.4.4.6.1 Rest of APAC Customer Care BPO Market Breakdown by Solution

    8.4.4.6.2 Rest of APAC Customer Care BPO Market Breakdown by End-user

    8.5 Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027

    8.5.1 Middle East & Africa Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    8.5.2 Middle East & Africa Customer Care BPO Market Breakdown by Solution

    8.5.3 Middle East & Africa Customer Care BPO Market Breakdown by End-user

    8.5.4 Middle East & Africa Customer Care BPO Market Breakdown, by Key Countries

    8.5.4.1 UAE Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.5.4.1.1 UAE Customer Care BPO Market Breakdown by Solution

    8.5.4.1.2 UAE Customer Care BPO Market Breakdown by End-user

    8.5.4.2 Saudi Arabia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.5.4.2.1 Saudi Arabia Customer Care BPO Market Breakdown by Solution

    8.5.4.2.2 Saudi Arabia Customer Care BPO Market Breakdown by End-user

    8.5.4.3 South Africa Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.5.4.3.1 South Africa Customer Care BPO Market Breakdown by Solution

    8.5.4.3.2 South Africa Customer Care BPO Market Breakdown by End-user

    8.5.4.4 Rest of MEA Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.5.4.4.1 Rest of MEA Customer Care BPO Market Breakdown by Solution

    8.5.4.4.2 Rest of MEA Customer Care BPO Market Breakdown by End-user

    8.6 South America Customer care BPO market Revenue and Forecasts to 2027

    8.6.1 South America Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    8.6.2 South America Customer Care BPO Market Breakdown by Solution

    8.6.3 South America Customer Care BPO Market Breakdown by End-user

    8.6.4 South America Customer care BPO Market Breakdown, by Key Countries

    8.6.4.1 Brazil Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.6.4.1.1 Brazil Customer Care BPO Market Breakdown by Solution

    8.6.4.1.2 Brazil Customer Care BPO Market Breakdown by End-user

    8.6.4.2 Argentina Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.6.4.2.1 Argentina Customer Care BPO Market Breakdown by Solution

    8.6.4.2.2 Argentina Customer Care BPO Market Breakdown by End-user

    8.6.4.3 Rest of SAM Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)

    8.6.4.3.1 Rest of SAM Customer Care BPO Market Breakdown by Solution

    8.6.4.3.2 Rest of SAM Customer Care BPO Market Breakdown by End-user

    9. customer care bpo market - Industry Landscape

    9.1 Market Initiative

    9.2 Merger and Acquisition

    10. Customer care BPO market – Company profile

    10.1 Alorica Inc.

    10.1.1 Key Facts

    10.1.2 Business Description

    10.1.3 Products and Services

    10.1.4 SWOT Analysis

    10.1.5 Key Developments

    10.2 Arvato AG

    10.2.1 Key Facts

    10.2.2 Business Description

    10.2.3 Products and Services

    10.2.4 Financial Overview

    10.2.5 SWOT Analysis

    10.2.6 Key Developments

    10.3 Atento S.A.

    10.3.1 Key Facts

    10.3.2 Business Description

    10.3.3 Products and Services

    10.3.4 Financial Overview

    10.3.5 SWOT Analysis

    10.3.6 Key Developments

    10.4 COMDATA GROUP

    10.4.1 Key Facts

    10.4.2 Business Description

    10.4.3 Products and Services

    10.4.4 SWOT Analysis

    10.4.5 Key Developments

    10.5 CONCENTRIX corporation

    10.5.1 Key Facts

    10.5.2 Business Description

    10.5.3 Products and Services

    10.5.4 Financial Overview

    10.5.5 SWOT Analysis

    10.5.6 Key Developments

    10.6 SITEL group

    10.6.1 Key Facts

    10.6.2 Business Description

    10.6.3 Products and Services

    10.6.4 Financial Overview

    10.6.5 SWOT Analysis

    10.6.6 Key Developments

    10.7 Sykes Enterprises, Incorporated

    10.7.1 Key Facts

    10.7.2 Business Description

    10.7.3 Products and Services

    10.7.4 Financial Overview

    10.7.5 SWOT Analysis

    10.7.6 Key Developments

    10.8 Teletech Holdings

    10.8.1 Key Facts

    10.8.2 Business Description

    10.8.3 Products and Services

    10.8.4 Financial Overview

    10.8.5 SWOT Analysis

    10.8.6 Key Developments

    10.9 Teleperformance

    10.9.1 Key Facts

    10.9.2 Business Description

    10.9.3 Products and Services

    10.9.4 Financial Overview

    10.9.5 SWOT Analysis

    10.9.6 Key Developments

    10.10 webhelp

    10.10.1 Key Facts

    10.10.2 Business Description

    10.10.3 Products and Services

    10.10.4 Financial Overview

    10.10.5 SWOT Analysis

    10.10.6 Key Developments

    11. Appendix

    11.1 About The Insight Partners

    11.2 Glossary of Terms

    11.3 Methodology

    11.3.1 Coverage

    11.3.2 Secondary Research

    11.3.3 Primary Research


    LIST OF TABLES

    TABLE 1. Global Customer care BPO Market Revenue and Forecasts to 2027 (US$ Bn)

    TABLE 2. Global Customer care BPO market Revenue and Forecasts to 2027, by geography (US$ Bn)

    TABLE 3. North America Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 4. North America Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 5. U.S. Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 6. U.S. Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 7. Canada Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 8. CANADA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 9. MEXICO Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 10. MEXICO Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 11. europe Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 12. Europe Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 13. france Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 14. FRANCE Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 15. germany Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 16. GERMANY Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 17. germany Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 18. Italy Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 19. UK Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 20. U.K Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 21. russia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 22. RUSSIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 23. rest of europe Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 24. Rest of Europe Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 25. asia pacific Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 26. Asia Pacific Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 27. china Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 28. CHINA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 29. japan Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 30. JAPAN Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 31. india Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 32. INDIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 33. Australia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 34. Australia Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 35. South Korea Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 36. South Korea Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 37. rest of apac Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 38. REST OF APAC Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 39. middle east & africa Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 40. Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 41. uae Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 42. UAE Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 43. saudi arabia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 44. SAUDI ARABIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 45. south africa Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 46. SOUTH AFRICA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 47. rest of mea Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 48. REST OF MEA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 49. south america Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 50. South America Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 51. brazil Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 52. BRAZIL Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 53. Argentina Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 54. Argentina Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 55. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)

    TABLE 56. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)

    TABLE 57. Glossary of Term: Customer care BPO Market

    LIST OF FIGURES

    FIGURE 1. Global Customer Care BPO Market, by revenue, 2018 - 2027, uS$ Mn

    FIGURE 2. Customer Care BPO Market – By End user, 2018 & 2027, (%)

    FIGURE 3. customer care BPO market segmentation

    FIGURE 4. customer care BPO market segmentation – BY Region

    FIGURE 5. north america – pest analysis

    FIGURE 6. europe – pest analysis

    FIGURE 7. asia pacific – pest analysis

    FIGURE 8. middle east and africa – pest analysis

    FIGURE 9. SOUTH AMERICA – pest analysis

    FIGURE 10. ecosystem analysis

    FIGURE 11. Expert opinion

    FIGURE 12. customer care BPO Market Impact Analysis of Driver and Restraints

    FIGURE 13. Global CUSTOMER CARE BPO Market

    FIGURE 14. Global Customer care BPO Market Forecast and Analysis

    FIGURE 15. Global Customer care BPO Market Breakdown, By solution, 2018 & 2027 (%)

    FIGURE 16. Global Onshore Outsourcing Market REVENUE AND FORECASTS TO 2027 (US$ BN)

    FIGURE 17. Global Offshore Outsourcing REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 18. Global Nearshore Outsourcing REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 19. Global Customer care BPO Market Breakdown, By end-user, 2018 & 2027 (%)

    FIGURE 20. Global BFSI Market REVENUE AND FORECASTS TO 2027 (US$ BN)

    FIGURE 21. Global IT & Telecommunication REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 22. Global Manufacturing, Retail & E-Commerce REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 23. Global Healthcare & Pharmaceutical REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 24. Global Transport & Logistics Market REVENUE AND FORECASTS TO 2027 (US$ BN)

    FIGURE 25. Global Media & Communication REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 26. Global Automotive REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 27. Global Others REVENUE AND FORECASTS TO 2027 (US$ Bn)

    FIGURE 28. gLOBAL Customer care BPO market, Global Breakdown by Regions, 2018 & 2027 (%)

    FIGURE 29. North America Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)

    FIGURE 30. North America Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)

    FIGURE 31. North America Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)

    FIGURE 32. U.S. Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 33. Canada Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 34. Mexico Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 35. Europe Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)

    FIGURE 36. Europe Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)

    FIGURE 37. Europe Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)

    FIGURE 38. France Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 39. Germany Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 40. Italy Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 41. U.K. Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 42. Russia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 43. Rest of Europe Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 44. Asia Pacific Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)

    FIGURE 45. Asia Pacific Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)

    FIGURE 46. Asia Pacific Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)

    FIGURE 47. China Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 48. Japan Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 49. India Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 50. Australia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 51. South Korea Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 52. Rest of APAC Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 53. Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)

    FIGURE 54. Middle East & Africa Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)

    FIGURE 55. Middle East & Africa Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)

    FIGURE 56. UAE Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 57. Saudi Arabia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 58. South Africa Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 59. Rest of MEA Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 60. South America Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)

    FIGURE 61. South America Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)

    FIGURE 62. South America Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)

    FIGURE 63. Brazil Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 64. Argentina Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    FIGURE 65. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)

    The List of Companies - Customer Care BPO Market

    1. Alorica Inc.
    2. Arvato AG
    3. Atento S.A.
    4. Comdata Group
    5. CONCENTRIX
    6. Sitel Group
    7. Sykes Enterprises
    8. Teletech Holdings
    9. Teleperformance
    10. Webhelp
    • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global Customer Care BPO market.
    • Highlights key business priorities in order to assist companies to realign their business strategies.
    • The key findings and recommendations highlight crucial progressive industry trends in the global Customer Care BPO market, thereby allowing players across the value chain to develop effective long-term strategies.
    • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
    • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
    • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.
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