Customer Care BPO Market to 2027 - Global Analysis and Forecasts by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, Transport & Logistics, Media & Communication, and Automotive)
Publication Month: Jun 2019
Report Code: TIPRE00005602 No. of Pages: 164 Category: Technology, Media and Telecommunications Status: Published
The global Customer Care BPO Market valued at US$ 18.11 Bn in 2018 and is expected to grow at a CAGR of 6.2% during the forecast period 2019 – 2027, to account to US$ 30.40 Bn by 2027.
The growing customer-centric businesses, the demand for cost-efficient, and value-added services are increasing. It is essential to provide the best customer service to all the customers, including new, existing, and potential customers. Businesses are opting for outsourced customer care service to serve customers more effectively. Customer care BPO helps companies in various ways such as reduce operational cost, reduce workforce, gain competitive advantage, increase cross-selling & up-selling, increase customer loyalty & retention, build brand reputation, increase overall profitability, and others.
Exhibit: Customer Care BPO Lucrative Regional Customer Care BPO Markets
Market Insights
Demand for reduction in operational cost of businesses
The cost advantage offered by customer care BPO is one of the key reasons, which impacts the need for customer care BPO services. It significantly reduces the cost of the organization by providing support and services to the customers. The customer care BPO enables the work to be done at low cost and in an efficient way. Moreover, the company does not have to make investments in infrastructure. Customer care BPO also enables to save cost on recruitment and training. With the increasing need for cost-cutting to run the business significantly, companies are opting for customer care BPO and are impacting the customer care BPO market growth positively.
Integration of new technologies to offer enhanced customer services
Over the years, customer care BPO services are providing cost-effective services to their customers. To offer enhanced services to its customer in the competitive customer care BPO market, vendors are implanting various technologies such as RPA (robotic process automation) and AI (artificial intelligence). The RPA has profoundly impacted the entire BPO service. RPA brings cost-effectiveness, high speed with enhanced efficiency in customer service. Along with call center services, vendors offer real-time analysis and insights based on customer data. Vendors have a tremendous opportunity to serve customers by implementing these new technologies along with the service portfolio.
End-user Insights
The Customer Care BPO Market is segmented based on BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, Transport & Logistics, Media & Communication, and Automotive. The IT & telecom industry is expected to dominate the customer care BPO market in 2018. Customer care in the IT & Telecom sector demands an advanced customer engagement model for offering digital and Omnichannel customer care to satisfy the customer efficiently at reduced costs. The subscribers of the telecom companies are expecting a network that scales to their needs and offers innovative services. Therefore, telecommunication industries are highly investing in customer care services to solve and meet customer satisfaction. The customer care BPO market players are actively investing in technologies, developing its services to help many of customers by providing after sales services. The Telecom companies are present in different locations across the country covering several circles; thus, the telecom company tries to operate its customer care center in all the circles.
Exhibit: Global Customer Care BPO Market by End-user+
Strategic Insights
Many well-known, as well as third-party service providers, are present in the customer care BPO market to provide various types of customized services to its customers. The larger firms are adopting the strategy of acquiring and collaborating with various companies to enhance its capabilities and expand its footprint in different geographies. Few of the recent developments are listed below:
2018: Comdata Group announced the completion of the acquisition of CCA International (CCAI), France leading player in customer experience outsourcing.
2017: Teletech announced the acquisition of BPO firm Motif, with this acquisition Teletech enhance its capabilities to permit its clients to build engagement with their customers by safeguarding online interactions with safety and protection from fraud. This also helped the company to expand its footprint in India.
Global Customer Care BPO Market – By Solution
- Onshore Outsourcing
- Offshore Outsourcing
- Nearshore Outsourcing
Global Customer Care BPO Market – By End User
- BFSI
- IT and Telecommunication
- Healthcare and Pharmaceutical
- Retail and e-Commerce
- Transportation and Logistics
- Media and Communication
- Automotive
- Others
Global Customer Care BPO Market – By Geography
- North America
- U.S.
- Canada
- Mexico
- Europe
- France
- Germany
- Italy
- Spain
- UK
- Rest of Europe
- Asia Pacific (APAC)
- South Korea
- China
- India
- Australia
- Japan
- Rest of APAC
- Middle East & Africa (MEA)
- Saudi Arabia
- South Africa
- UAE
- Rest of MEA
- South America (MEA)
- Brazil
- Argentina
- Rest of SAM
Global Customer Care BPO Market –Company Profiles
- Alorica Inc,
- Arvato Ag,
- Atento S.A,
- Comdata Group,
- Concentrix Corporation,
- Sitel Group,
- SYkes Enterprises, Incorporated
- Teletech Holdings
- Teleperformance
- Webhelp
1. INTRODUCTION
1.1 Scope of the Study
1.2 The Insight Partners Research Report Guidance
2. key takeaways
3. Customer care BPO market Landscape
3.1 market overview
3.2 Market segmentation
3.2.1 Global Customer Care BPO Market – By Solution
3.2.2 Global Customer Care BPO Market – By End User
3.2.3 Global Customer Care BPO Market – By Geography
3.3 pest analysis
3.3.1 North America – PEST Analysis
3.3.2 Europe – PEST Analysis
3.3.3 Asia Pacific – PEST Analysis
3.3.4 Middle East and Africa – PEST Analysis
3.3.5 South America – PEST Analysis
3.4 ECOSYSTEM ANALYSIS
3.5 Expert Opinion
4. customer care BPO market – key industry dynamics
4.1 key market drivers
4.1.1 Increasing need for enhanced customer satisfaction
4.1.2 Demand for reduction in operational cost of businesses
4.2 Key market restraints
4.2.1 Cyber-attacks and breach of sensitive client data
4.2.2 High dependency on telecommunication sector
4.3 key market opportunities
4.3.1 Integration of new technologies to offer enhanced customer services
4.4 Future trends
4.4.1 Geographical concentration of delivery centres
4.5 impact analysis of Drivers and restraints
5. Customer care BPO – global market analysis
5.1 Global CUSTOMER CARE BPO Market Overview
5.2 Global CUSTOMER CARE BPO market Forecast and Analysis
5.3 Market Positioning – Global Top 5 Players Ranking
6. Global customer care BPO Market Analysis – By solution
6.1 Overview
6.2 Global Customer care BPO Market Breakdown, By solution, 2018 & 2027
6.3 Onshore Outsourcing
6.3.1 Overview
6.3.2 Onshore Outsourcing Market Forecasts and Analysis
6.4 Offshore Outsourcing
6.4.1 Overview
6.4.2 Offshore Outsourcing Market Forecasts and Analysis
6.5 Nearshore Outsourcing
6.5.1 Overview
6.5.2 Nearshore Outsourcing Market Forecasts and Analysis
7. customer care BPO Market revenue and forecasts to 2027 – End-user
7.1 Overview
7.2 Global Customer care BPO Market Breakdown, By end-user, 2018 & 2027
7.3 bfsi
7.3.1 Overview
7.3.2 BFSI Market Forecasts and Analysis
7.4 IT & Telecommunication
7.4.1 Overview
7.4.2 IT & Telecommunication Market Forecasts and Analysis
7.5 Manufacturing, Retail & E-Commerce
7.5.1 Overview
7.5.2 Manufacturing, Retail & E-Commerce Market Forecasts and Analysis
7.6 Healthcare & Pharmaceutical
7.6.1 Overview
7.6.2 Healthcare & Pharmaceutical Market Forecasts and Analysis
7.7 Transport & Logistics
7.7.1 Overview
7.7.2 Transport & Logistics Market Forecasts and Analysis
7.8 Media & Communication
7.8.1 Overview
7.8.2 Media & Communication Market Forecasts and Analysis
7.9 Automotive
7.9.1 Overview
7.9.2 Automotive Market Forecasts and Analysis
7.10 Others
7.10.1 Overview
7.10.2 Others Market Forecasts and Analysis
8. Global Customer care BPO market– Geographical ANalysis
8.1 Overview
8.2 North America Customer care BPO market Revenue and Forecasts to 2027
8.2.1 North America Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.2.2 North America Customer Care BPO Market Breakdown by Solution
8.2.3 North America Customer Care BPO Market Breakdown by End-user
8.2.4 North America Customer Care BPO Market Breakdown, by Key Countries
8.2.4.1 U.S. Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.2.4.1.1 U.S. Customer Care BPO Market Breakdown by Solution
8.2.4.1.2 U.S. Customer care BPO Market Breakdown by End-user
8.2.4.2 Canada Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.2.4.2.1 Canada Customer Care BPO Market Breakdown by Solution
8.2.4.2.2 Canada Customer Care BPO Market Breakdown by End-user
8.2.4.5 Mexico Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.2.4.5.1 Mexico Customer Care BPO Market Breakdown by Solution
8.2.4.5.2 Mexico Customer Care BPO Market Breakdown by End-user
8.3 Europe Customer care BPO market Revenue and Forecasts to 2027
8.3.1 Europe Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.3.2 Europe Customer Care BPO Market Breakdown by Solution
8.3.3 Europe Customer Care BPO Market Breakdown by End-user
8.3.4 Europe Customer care BPO Market Breakdown, by Key Countries
8.3.4.1 France Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.1.1 France Customer Care BPO Market Breakdown by Solution
8.3.4.1.2 France Customer Care BPO Market Breakdown by End-user
8.3.4.2 Germany Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.2.1 Germany Customer Care BPO Market Breakdown by Solution
8.3.4.2.2 Germany Customer Care BPO Market Breakdown by End-user
8.3.4.3 Italy Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.3.1 Italy Customer Care BPO Market Breakdown by Solution
8.3.4.3.2 Italy Customer Care BPO Market Breakdown by End-user
8.3.4.4 U.K. Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.4.1 UK Customer Care BPO Market Breakdown by Solution
8.3.4.4.2 U.K Customer Care BPO Market Breakdown by End-user
8.3.4.5 Russia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.5.1 Russia Customer Care BPO Market Breakdown by Solution
8.3.4.5.2 Russia Customer Care BPO Market Breakdown by End-user
8.3.4.6 Rest of Europe Customer care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.3.4.6.1 Rest of Europe Customer Care BPO Market Breakdown by Solution
8.3.4.6.2 Rest of Europe Customer Care BPO Market Breakdown by End-user
8.4 Asia Pacific Customer care BPO market Revenue and Forecasts to 2027
8.4.1 Asia Pacific Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.4.2 Asia Pacific Customer Care BPO Market Breakdown by Solution
8.4.3 Asia Pacific Customer Care BPO Market Breakdown by End-user
8.4.4 Asia Pacific Customer care BPO Market Breakdown, by Key Countries
8.4.4.1 China Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.1.1 China Customer Care BPO Market Breakdown by Solution
8.4.4.1.2 China Customer Care BPO Market Breakdown by End-user
8.4.4.2 Japan Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.2.1 Japan Customer care BPO Market Breakdown by Solution
8.4.4.2.2 Japan Customer Care BPO Market Breakdown by End-user
8.4.4.3 India Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.3.1 India Customer Care BPO Market Breakdown by Solution
8.4.4.3.2 India Customer Care BPO Market Breakdown by End-user
8.4.4.4 Australia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.4.1 Australia Customer Care BPO Market Breakdown by Solution
8.4.4.4.2 Australia Customer Care BPO Market Breakdown by End-user
8.4.4.5 South Korea Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.5.1 South Korea Customer Care BPO Market Breakdown by Solution
8.4.4.5.2 South Korea Customer Care BPO Market Breakdown by End-user
8.4.4.6 Rest of APAC Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.4.4.6.1 Rest of APAC Customer Care BPO Market Breakdown by Solution
8.4.4.6.2 Rest of APAC Customer Care BPO Market Breakdown by End-user
8.5 Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027
8.5.1 Middle East & Africa Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.5.2 Middle East & Africa Customer Care BPO Market Breakdown by Solution
8.5.3 Middle East & Africa Customer Care BPO Market Breakdown by End-user
8.5.4 Middle East & Africa Customer Care BPO Market Breakdown, by Key Countries
8.5.4.1 UAE Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.5.4.1.1 UAE Customer Care BPO Market Breakdown by Solution
8.5.4.1.2 UAE Customer Care BPO Market Breakdown by End-user
8.5.4.2 Saudi Arabia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.5.4.2.1 Saudi Arabia Customer Care BPO Market Breakdown by Solution
8.5.4.2.2 Saudi Arabia Customer Care BPO Market Breakdown by End-user
8.5.4.3 South Africa Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.5.4.3.1 South Africa Customer Care BPO Market Breakdown by Solution
8.5.4.3.2 South Africa Customer Care BPO Market Breakdown by End-user
8.5.4.4 Rest of MEA Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.5.4.4.1 Rest of MEA Customer Care BPO Market Breakdown by Solution
8.5.4.4.2 Rest of MEA Customer Care BPO Market Breakdown by End-user
8.6 South America Customer care BPO market Revenue and Forecasts to 2027
8.6.1 South America Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.6.2 South America Customer Care BPO Market Breakdown by Solution
8.6.3 South America Customer Care BPO Market Breakdown by End-user
8.6.4 South America Customer care BPO Market Breakdown, by Key Countries
8.6.4.1 Brazil Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.6.4.1.1 Brazil Customer Care BPO Market Breakdown by Solution
8.6.4.1.2 Brazil Customer Care BPO Market Breakdown by End-user
8.6.4.2 Argentina Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.6.4.2.1 Argentina Customer Care BPO Market Breakdown by Solution
8.6.4.2.2 Argentina Customer Care BPO Market Breakdown by End-user
8.6.4.3 Rest of SAM Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.6.4.3.1 Rest of SAM Customer Care BPO Market Breakdown by Solution
8.6.4.3.2 Rest of SAM Customer Care BPO Market Breakdown by End-user
9. customer care bpo market - Industry Landscape
9.1 Market Initiative
9.2 Merger and Acquisition
10. Customer care BPO market – Company profile
10.1 Alorica Inc.
10.1.1 Key Facts
10.1.2 Business Description
10.1.3 Products and Services
10.1.4 SWOT Analysis
10.1.5 Key Developments
10.2 Arvato AG
10.2.1 Key Facts
10.2.2 Business Description
10.2.3 Products and Services
10.2.4 Financial Overview
10.2.5 SWOT Analysis
10.2.6 Key Developments
10.3 Atento S.A.
10.3.1 Key Facts
10.3.2 Business Description
10.3.3 Products and Services
10.3.4 Financial Overview
10.3.5 SWOT Analysis
10.3.6 Key Developments
10.4 COMDATA GROUP
10.4.1 Key Facts
10.4.2 Business Description
10.4.3 Products and Services
10.4.4 SWOT Analysis
10.4.5 Key Developments
10.5 CONCENTRIX corporation
10.5.1 Key Facts
10.5.2 Business Description
10.5.3 Products and Services
10.5.4 Financial Overview
10.5.5 SWOT Analysis
10.5.6 Key Developments
10.6 SITEL group
10.6.1 Key Facts
10.6.2 Business Description
10.6.3 Products and Services
10.6.4 Financial Overview
10.6.5 SWOT Analysis
10.6.6 Key Developments
10.7 Sykes Enterprises, Incorporated
10.7.1 Key Facts
10.7.2 Business Description
10.7.3 Products and Services
10.7.4 Financial Overview
10.7.5 SWOT Analysis
10.7.6 Key Developments
10.8 Teletech Holdings
10.8.1 Key Facts
10.8.2 Business Description
10.8.3 Products and Services
10.8.4 Financial Overview
10.8.5 SWOT Analysis
10.8.6 Key Developments
10.9 Teleperformance
10.9.1 Key Facts
10.9.2 Business Description
10.9.3 Products and Services
10.9.4 Financial Overview
10.9.5 SWOT Analysis
10.9.6 Key Developments
10.10 webhelp
10.10.1 Key Facts
10.10.2 Business Description
10.10.3 Products and Services
10.10.4 Financial Overview
10.10.5 SWOT Analysis
10.10.6 Key Developments
11. Appendix
11.1 About The Insight Partners
11.2 Glossary of Terms
11.3 Methodology
11.3.1 Coverage
11.3.2 Secondary Research
11.3.3 Primary Research
LIST OF TABLES
TABLE 1. Global Customer care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
TABLE 2. Global Customer care BPO market Revenue and Forecasts to 2027, by geography (US$ Bn)
TABLE 3. North America Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 4. North America Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 5. U.S. Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 6. U.S. Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 7. Canada Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 8. CANADA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 9. MEXICO Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 10. MEXICO Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 11. europe Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 12. Europe Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 13. france Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 14. FRANCE Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 15. germany Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 16. GERMANY Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 17. germany Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 18. Italy Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 19. UK Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 20. U.K Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 21. russia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 22. RUSSIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 23. rest of europe Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 24. Rest of Europe Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 25. asia pacific Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 26. Asia Pacific Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 27. china Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 28. CHINA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 29. japan Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 30. JAPAN Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 31. india Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 32. INDIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 33. Australia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 34. Australia Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 35. South Korea Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 36. South Korea Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 37. rest of apac Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 38. REST OF APAC Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 39. middle east & africa Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 40. Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 41. uae Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 42. UAE Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 43. saudi arabia Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 44. SAUDI ARABIA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 45. south africa Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 46. SOUTH AFRICA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 47. rest of mea Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 48. REST OF MEA Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 49. south america Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 50. South America Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 51. brazil Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 52. BRAZIL Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 53. Argentina Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 54. Argentina Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 55. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 – By solution (US$ Bn)
TABLE 56. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 – By End-user (US$ Bn)
TABLE 57. Glossary of Term: Customer care BPO Market
LIST OF FIGURES
FIGURE 1. Global Customer Care BPO Market, by revenue, 2018 - 2027, uS$ Mn
FIGURE 2. Customer Care BPO Market – By End user, 2018 & 2027, (%)
FIGURE 3. customer care BPO market segmentation
FIGURE 4. customer care BPO market segmentation – BY Region
FIGURE 5. north america – pest analysis
FIGURE 6. europe – pest analysis
FIGURE 7. asia pacific – pest analysis
FIGURE 8. middle east and africa – pest analysis
FIGURE 9. SOUTH AMERICA – pest analysis
FIGURE 10. ecosystem analysis
FIGURE 11. Expert opinion
FIGURE 12. customer care BPO Market Impact Analysis of Driver and Restraints
FIGURE 13. Global CUSTOMER CARE BPO Market
FIGURE 14. Global Customer care BPO Market Forecast and Analysis
FIGURE 15. Global Customer care BPO Market Breakdown, By solution, 2018 & 2027 (%)
FIGURE 16. Global Onshore Outsourcing Market REVENUE AND FORECASTS TO 2027 (US$ BN)
FIGURE 17. Global Offshore Outsourcing REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 18. Global Nearshore Outsourcing REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 19. Global Customer care BPO Market Breakdown, By end-user, 2018 & 2027 (%)
FIGURE 20. Global BFSI Market REVENUE AND FORECASTS TO 2027 (US$ BN)
FIGURE 21. Global IT & Telecommunication REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 22. Global Manufacturing, Retail & E-Commerce REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 23. Global Healthcare & Pharmaceutical REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 24. Global Transport & Logistics Market REVENUE AND FORECASTS TO 2027 (US$ BN)
FIGURE 25. Global Media & Communication REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 26. Global Automotive REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 27. Global Others REVENUE AND FORECASTS TO 2027 (US$ Bn)
FIGURE 28. gLOBAL Customer care BPO market, Global Breakdown by Regions, 2018 & 2027 (%)
FIGURE 29. North America Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)
FIGURE 30. North America Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)
FIGURE 31. North America Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 32. U.S. Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 33. Canada Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 34. Mexico Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 35. Europe Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)
FIGURE 36. Europe Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)
FIGURE 37. Europe Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 38. France Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 39. Germany Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 40. Italy Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 41. U.K. Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 42. Russia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 43. Rest of Europe Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 44. Asia Pacific Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)
FIGURE 45. Asia Pacific Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)
FIGURE 46. Asia Pacific Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 47. China Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 48. Japan Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 49. India Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 50. Australia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 51. South Korea Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 52. Rest of APAC Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 53. Middle East & Africa Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)
FIGURE 54. Middle East & Africa Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)
FIGURE 55. Middle East & Africa Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 56. UAE Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 57. Saudi Arabia Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 58. South Africa Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 59. Rest of MEA Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 60. South America Customer care BPO market Revenue and Forecasts to 2027 (US$ Bn)
FIGURE 61. South America Customer care BPO market Breakdown by Solution, 2018 & 2027 (%)
FIGURE 62. South America Customer care BPO market Breakdown by Key Countries, 2018 & 2027(%)
FIGURE 63. Brazil Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 64. Argentina Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
FIGURE 65. Rest of SAM Customer care BPO market Revenue and Forecasts to 2027 (US$ BN)
The List of Companies
- Alorica Inc.
- Arvato AG
- Atento S.A.
- Comdata Group
- CONCENTRIX
- Sitel Group
- Sykes Enterprises
- Teletech Holdings
- Teleperformance
- Webhelp
- Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global Customer Care BPO market.
- Highlights key business priorities in order to assist companies to realign their business strategies.
- The key findings and recommendations highlight crucial progressive industry trends in the global Customer Care BPO market, thereby allowing players across the value chain to develop effective long-term strategies.
- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
- Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution.