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North America Virtual Queue Management System Market

2021

North America Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)

Publication Month: Oct 2021 | Report Code: TIPRE00025095 | No. of Pages: 112 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

North America Virtual Queue Management System Market to Grow at a CAGR of 3.9% to reach US$ 134.11 million Million from 2021 to 2028

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The virtual queue management system market in North America is expected to grow from US$ 102.27 million in 2021 to US$ 134.11 million by 2028; it is estimated to grow at a CAGR of 3.9% from 2021 to 2028.


The US, Canada, and Mexico are economies in North America. Owing to the increasing processing capability of microprocessors, affordable prices of internet, coupled with the decrease in prices of digital devices such as smartphones, tablets, and personal computers, the digitalization of various operations and processes has gained significant traction over the last decades. Small- and medium-sized enterprises across the region are investing significantly to improve their business operations with the help of digitalization, as it helps in creating digital presence and new contact channels, improving decision making capabilities, and streamlining communication and collaboration while increasing efficiency and productivity. Thus, with the increasing digital transformations of various enterprises and government processes worldwide, along with growing adoption of digital devices by masses, the virtual queue management system market continues to grow at a significant pace.

In North America, the US witnessed a large number of COVID-19 cases, with more than 20 million COVID cases; California, Texas, Florida, and New York are among the majorly affected areas. The federal government in the country did not impose nationwide lockdown in 2020; however, governors of few states decided to impose lockdown in their respective states. The lockdown hindered the operations of various industries, including manufacturing and IT. However, essential industries such as fast-moving consumer goods (FMCG) and pharmaceutical had to continue their operations. By early 2021, the condition is projected to be under control, while demand for QMS solutions and services is expected to rise, owing to rising need for improved customer experience and the development of individualized relationships with prospects. Several industries are aiming to implement a wide range of QMS solutions and services to support digital transformation programmes that address mission-critical processes, optimize operations, and validate user identification. Many companies in North America are adopting virtual queue management systems to implement social distancing and control large crowds. For instance, Snoqualmie Casino has agreed to deploy accesso Technology Group plc's accesso ShoWare box office ticketing solution for a three-year period. Customers will have an easy online box office experience with the solution, which will allow them to purchase tickets in a few simple clicks, with the Casino's two performance venues offering top-tier talent all year. Also, accesso technology’s QSmart is currently being tested in Seattle SeaTac Airport and Boston Logan Airport, with promising results so far. Concession profits are up, and crowding is less of an issue. Guests may relax before flights. According to a survey, 96 percent of customers thought QSmart helped them relax while travelling. All this is helping the virtual queue management system market grow in North America after the pandemic.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The North America virtual queue management system market is expected to grow at a good CAGR during the forecast period.

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North America Virtual Queue Management System Market Segmentation

North America Virtual Queue Management System Market – By Component

  • Solution
  • Services

North America Virtual Queue Management System Market – By Platform

  • Web-Based
  • Kiosk Based
  • Mobile Based

North America Virtual Queue Management System Market – By Organization Size

  • Small and Medium Enterprises
  • Large Enterprises

North America Virtual Queue Management System Market – By End-User

  • Retail
  • Hospitals and Clinic
  • Airports
  • Museums and Libraries
  • Others

North America Virtual Queue Management System Market- By Country

  • US
  • Canada
  • Mexico

North America Virtual Queue Management System Market-Companies Mentioned

  • accesso Technology Group, plc
  • Advantech Co. Ltd.
  • AKIS Technologies
  • eGlobe IT Solutions
  • Hague Australia
  • Lavi Industries
  • Ombori
  • Qmatic
  • Queue-it

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 North America Virtual Queue Management System Market – By Component

1.3.2 North America Virtual Queue Management System Market – By Platform

1.3.3 North America Virtual Queue Management System Market – By Organization Size

1.3.4 North America Virtual Queue Management System Market – By End-User

1.3.5 North America Virtual Queue Management System Market- By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. North America Virtual Queue Management System Market Landscape

4.1 Market Overview

4.2 North America PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. North America Virtual Queue Management System Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Increasing Penetration of Digitalization

5.1.2 Increased Emphasis on Customer Service Across Major Industry Verticals

5.2 Market Restraints

5.2.1 Lack of Adoption in Developing Countries

5.3 Market Opportunities

5.3.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)

5.4 Future Trends

5.4.1 Accentuating Growth of Cloud Platform-Based Solutions Across Enterprises

5.5 Impact Analysis of Drivers and Restraints

6. Virtual Queue Management System Market – North America Analysis

6.1 North America Virtual Queue Management System Market Overview

6.2 Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7. North America Virtual Queue Management System Market Analysis – By Component

7.1 Overview

7.2 Virtual Queue Management System Market, By Component (2020 and 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8. North America Virtual Queue Management System Market – By Platform

8.1 Overview

8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)

8.3 Web Based

8.3.1 Overview

8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.4 Kiosk Based

8.4.1 Overview

8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.5 Mobile Based

8.5.1 Overview

8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9. North America Virtual Queue Management System Market – By Organization Size

9.1 Overview

9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9.4 Large enterprises

9.4.1 Overview

9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10. North America Virtual Queue Management System Market – By End User

10.1 Overview

10.2 Virtual Queue Management System Market, by End User (2020 and 2028)

10.3 Retail

10.3.1 Overview

10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.4 Hospitals and Clinic

10.4.1 Overview

10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.5 Airports

10.5.1 Overview

10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.6 Museums and Libraries

10.6.1 Overview

10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11. North America Virtual Queue Management System Market – Country Analysis

11.1 Overview

11.1.1 North America: Virtual Queue Management System Market, by Key Country

11.1.1.1 US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.1.1 US: Virtual Queue Management System Market, by Component

11.1.1.1.2 US: Virtual Queue Management System Market, by Platform

11.1.1.1.3 US: Virtual Queue Management System Market, by Organization Size

11.1.1.1.4 US: Virtual Queue Management System Market, By End-User

11.1.1.2 Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.2.1 Canada: Virtual Queue Management System Market, by Component

11.1.1.2.2 Canada: Virtual Queue Management System Market, by Platform

11.1.1.2.3 Canada: Virtual Queue Management System Market, by Organization Size

11.1.1.2.4 Canada: Virtual Queue Management System Market, By End-User

11.1.1.3 Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.1.1.3.1 Mexico: Virtual Queue Management System Market, by Component

11.1.1.3.2 Mexico: Virtual Queue Management System Market, by Platform

11.1.1.3.3 Mexico: Virtual Queue Management System Market, by Organization Size

11.1.1.3.4 Mexico: Virtual Queue Management System Market, By End-User

12. North America Virtual Queue Management System Market- COVID-19 Impact Analysis

12.1 Overview

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 New Product Development

14. Company Profiles

14.1 accesso Technology Group, plc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 Advantech Co. Ltd.

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 AKIS Technologies

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 eGlobe IT Solutions

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Lavi Industries

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Ombori

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Queue-it

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Qmatic

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 Hague Australia

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

15. Appendix

15.1 About the Insight Partners

15.2 Word Index

LIST OF TABLES

Table 1. North America Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Table 2. US: Virtual Queue Management System Market, by Component –Revenue and Forecast to 2028 (US$ Million)

Table 3. US: Virtual Queue Management System Market, by Platform –Revenue and Forecast to 2028 (US$ Million)

Table 4. US: Virtual Queue Management System Market, by Organization Size –Revenue and Forecast to 2028 (US$ Million)

Table 5. US: Virtual Queue Management System Market, By End-User –Revenue and Forecast to 2028 (US$ Million)

Table 6. Canada: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 7. Canada: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 8. Canada: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 9. Canada: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 10. Mexico: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 11. Mexico: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 12. Mexico: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 13. Mexico: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 14. List of Abbreviation

LIST OF FIGURES

Figure 1. North America Virtual Queue Management System Market Segmentation

Figure 2. North America Virtual Queue Management System Market Segmentation – By Country

Figure 3. North America Virtual Queue Management System Market Overview

Figure 4. Solution Segment held the Largest Share of North America Virtual Queue Management System Market

Figure 5. Web-Based Segment held the Largest Share of North America Virtual Queue Management System Market

Figure 6. Large Enterprises Segment held the Largest Share of North America Virtual Queue Management System Market

Figure 7. Others Segment held the Largest Share of North America Virtual Queue Management System Market

Figure 8. US to Show Great Traction During Forecast Period

Figure 9. North America: PEST Analysis

Figure 10. Expert Opinion

Figure 11. North America Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints

Figure 12. North America Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 13. North America Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 14. North America Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 15. North America Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 16. North America Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 17. North America Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 18. North America Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 19. North America Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 20. North America Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 21. North America Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 22. North America Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 23. North America Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)

Figure 24. North America Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 25. North America Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 26. North America Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 27. North America Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. North America Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 29. North America: Virtual Queue Management System Market, by Key Country-Revenue 2020 (2020 & 2028)

Figure 30. North America: Virtual Queue Management System Market Revenue Share, by Key Country (2020 & 2028)

Figure 31. US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32. Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 33. Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 34. Impact of COVID-19 Pandemic in North American Countries




  1. accesso Technology Group, plc
  2. Advantech Co. Ltd.
  3. AKIS Technologies
  4. eGlobe IT Solutions
  5. Hague Australia
  6. Lavi Industries
  7. Ombori
  8. Qmatic
  9. Queue-it
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the North America Virtual Queue Management System market.
  • Highlights key business priorities in order to assist companies to realign their business strategies
  • The key findings and recommendations highlight crucial progressive industry trends in the North America Virtual Queue Management System market, thereby allowing players across the value chain to develop effective long-term strategies
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
  • Scrutinize in-depth North America market trends and outlook coupled with the factors driving the Virtual Queue Management System market, as well as those hindering it
  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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