North America Virtual Queue Management System Market Developments and Forecast by 2028

Historic Data: 2019-2020 | Base Year: 2021 | Forecast Period: 2022-2028

North America Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small and Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals and Clinic, Airports, Museums and Libraries, and Others)

Report Date : Oct 2021
Report Code : TIPRE00025095

Category : Technology, Media and Telecommunications
Status : Published

Available Report Formats :
No. of Pages : 112

Page Updated: Oct 2021

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

The virtual queue management system market in North America is expected to grow from US$ 102.27 million in 2021 to US$ 134.11 million by 2028; it is estimated to grow at a CAGR of 3.9% from 2021 to 2028.

The US, Canada, and Mexico are economies in North America. Owing to the increasing processing capability of microprocessors, affordable prices of internet, coupled with the decrease in prices of digital devices such as smartphones, tablets, and personal computers, the digitalization of various operations and processes has gained significant traction over the last decades. Small- and medium-sized enterprises across the region are investing significantly to improve their business operations with the help of digitalization, as it helps in creating digital presence and new contact channels, improving decision making capabilities, and streamlining communication and collaboration while increasing efficiency and productivity. Thus, with the increasing digital transformations of various enterprises and government processes worldwide, along with growing adoption of digital devices by masses, the virtual queue management system market continues to grow at a significant pace.

In North America, the US witnessed a large number of COVID-19 cases, with more than 20 million COVID cases; California, Texas, Florida, and New York are among the majorly affected areas. The federal government in the country did not impose nationwide lockdown in 2020; however, governors of few states decided to impose lockdown in their respective states. The lockdown hindered the operations of various industries, including manufacturing and IT. However, essential industries such as fast-moving consumer goods (FMCG) and pharmaceutical had to continue their operations. By early 2021, the condition is projected to be under control, while demand for QMS solutions and services is expected to rise, owing to rising need for improved customer experience and the development of individualized relationships with prospects. Several industries are aiming to implement a wide range of QMS solutions and services to support digital transformation programmes that address mission-critical processes, optimize operations, and validate user identification. Many companies in North America are adopting virtual queue management systems to implement social distancing and control large crowds. For instance, Snoqualmie Casino has agreed to deploy accesso Technology Group plc's accesso ShoWare box office ticketing solution for a three-year period. Customers will have an easy online box office experience with the solution, which will allow them to purchase tickets in a few simple clicks, with the Casino's two performance venues offering top-tier talent all year. Also, accesso technology’s QSmart is currently being tested in Seattle SeaTac Airport and Boston Logan Airport, with promising results so far. Concession profits are up, and crowding is less of an issue. Guests may relax before flights. According to a survey, 96 percent of customers thought QSmart helped them relax while travelling. All this is helping the virtual queue management system market grow in North America after the pandemic.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the virtual queue management system market. The North America virtual queue management system market is expected to grow at a good CAGR during the forecast period.
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North America Virtual Queue Management System Market Segmentation

North America Virtual Queue Management System Market – By Component

Solution
Services

North America Virtual Queue Management System Market – By Platform

Web-Based
Kiosk Based
Mobile Based

North America Virtual Queue Management System Market – By Organization Size

Small and Medium Enterprises
Large Enterprises

North America Virtual Queue Management System Market – By End-User

Retail
Hospitals and Clinic
Airports
Museums and Libraries
Others

North America Virtual Queue Management System Market- By Country

US
Canada
Mexico

North America Virtual Queue Management System Market-Companies Mentioned

accesso Technology Group, plc
Advantech Co. Ltd.
AKIS Technologies
eGlobe IT Solutions
Hague Australia
Lavi Industries
Ombori
Qmatic
Queue-it

North America Virtual Queue Management System Report Scope

Report Attribute	Details
Market size in 2021	US$ 102.27 Million
Market Size by 2028	US$ 134.11 Million
Global CAGR (2021 - 2028)	3.9%
Historical Data	2019-2020
Forecast period	2022-2028
Segments Covered	By Component Solution Services By Platform Web-Based Kiosk Based Mobile Based By Organization Size Small and Medium Enterprises and Large Enterprises By End-User Retail Hospitals and Clinic Airports Museums and Libraries
Regions and Countries Covered	North America US Canada Mexico
Market leaders and key company profiles	accesso Technology Group, plc Advantech Co. Ltd. AKIS Technologies eGlobe IT Solutions Hague Australia Lavi Industries Ombori Qmatic Queue-it

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the North America Virtual Queue Management System Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

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