The non-emergency medical transportation market is expected to grow from US$ 5,653.6 million in 2021 to US$ 10,246.7 million by 2028; it is estimated to grow at a CAGR of 9.1% from 2022 to 2028.
Non-emergency medical transportation (NEMT) includes services are provided to patients and healthcare consumers who need assistance getting to and from medical appointments, avoiding expensive commuting options. NEMT service providers are widely known to serve Medicaid beneficiaries. Patients who need to be transported to medical facilities for regular appointments and check-ups can avail NEMT services that include ambulance services, wheelchair-assisted services, stretchers, flight services, and courier services.
The US non-emergency medical transportation market is segmented on the basis of service, facility, application, and end user. By service, the market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. By facility, the market is bifurcated into intra-facility and inter-facility. By application, the market is segmented into dialysis, routine doctor visits, mental health-related appointments, rehabilitation, and others. By end user, the market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others.
This report offers insights and in-depth analysis of the US non-emergency medical transportation market, emphasizing parameters such as market trends and market dynamics. It also highlights the competitive analysis of the leading market players in the US.
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US Non-Emergency Medical Transportations Market: Strategic Insights
Market Size Value in US$ 5,653.6 million in 2021 Market Size Value by US$ 10,246.7 million by 2028 Growth rate CAGR of 9.1% from 2022 to 2028 Forecast Period 2022-2028 Base Year 2021
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US Non-Emergency Medical Transportations Market: Strategic Insights
| Market Size Value in | US$ 5,653.6 million in 2021 |
| Market Size Value by | US$ 10,246.7 million by 2028 |
| Growth rate | CAGR of 9.1% from 2022 to 2028 |
| Forecast Period | 2022-2028 |
| Base Year | 2021 |
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Market Insights
Growing Need for Non-Emergency Medical Transportation and Rise in Incidence of Chronic Conditions Drive Market Growth
~5.8 million Americans miss or delay their healthcare appointments due to the limited availability or lack of transportation facilities. According to a study published in the American Journal of Public Health in 2019, ~16,000 individuals in the US seem to miss their doctor’s appointments every day due to this reason, and several of these individuals have chronic conditions. People covered by Medicaid are provided with transportation services as an essential benefit; since 1965, Medicaid has had an NEMT benefit. ~75 million individuals in total were enrolled in Medicaid till 2019. The KFF Medicaid Budget Survey anticipated 8.2% increase in healthcare membership in the US in 2021, which was mostly driven by the COVID-19 crisis and a high unemployment rate. The requirement for NEMT services grows further with the rise in healthcare enrollment and eligibility.
The shared mobility segment has undergone proliferation and normalization in the US in recent years. According to a Pew Research Center survey, ~36% of Americans used some form of ride-hailing service in 2018. Most of the states in the US have evolved to deliver NEMT through NEMT brokers or managed care organizations (MCOs). In many states, the brokers or MCOs receive a per capita payment to manage the NEMT, while other states—including Nevada, Arizona, and Vermont—have accepted NEMT services on a fee-for-service basis through local service providers. The Children’s Health Insurance Program (CHIP) provides health coverage to eligible children through Medicaid and separate CHIP programs. CHIP is administered by states as per federal requirements, and it is funded jointly by state governments and the federal government.
A few examples of developments that have promoted the growth of the non-emergency medical transportation market are listed below:
- In Jun 2022, MTM, Inc. launched its Elevate program to resolve any potential escalated issues related to the trip. MTM deploys a proactive approach to trips for members of its Elevate Program for offering concierge-level service for complicated trips and members having unique transportation needs.
- In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, with a goal to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
- In February 2022, Modivcare Inc. launched Modivcare Academy to champion success and engagement. The innovative program supports transportation providers who own or work for NEMT companies or operate these companies by providing education and networking opportunities, and training resources. Modivcare’s NEMT services provide access to safe, reliable rides to health services.
- In August 2021, ModivCare, Inc, and Uber Health entered into a nationwide partnership for removing barriers to care at-scale, specifically for on-demand rides in underserved communities. In partnership, the companies offer a suite of integrated supportive care and NEMT solutions for public and private payers, and 30 million patients served by ModivCare nationwide, including many Medicaid and Medicare Advantage members.
- In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s (“nuVizz”) WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
- In May 2021, Acadian Ambulance contract for emergency and non-emergency service was unanimously renewed by the city council members during the May 2021 council meeting by the city of Scott, Louisiana. The renewal ensures that residents of Scott have service for the next three years.
- In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker. The new contract holds a term of one year plus four additional option years.
Non-Emergency Medical Transportation Market, by Application – 2021 and 2028
- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
Service Type Insights
Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. Private pay patient transportation services are provided to and from doctor's appointment venues, hospital visits, and pharmacy pick-ups; moreover, these services can be availed by those who are not Medicaid members for healthcare-related commutes. As Medicare and private insurance policies don’t include transportation fees, patients pay private fees for NEMT.
Application Insights
Based on application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. Access to mental health treatment, services, and support is significant for people with mental illness to get well and stay well. Patients with mental health issues are not legally allowed to use their vehicles for transportation. Thus, having reliable, affordable transportation to and from medical appointment sites is often a major hurdle in reaching the care providers. Reaching for behavioral health care services are the most frequently cited reason for adopting NEMT services. Oregon Health Plan (OHP) offers members free rides to appointments.
End User Insights
Based on end user, the non-emergency medical transportation market is segmented into hospitals & clinics, nursing homes, homecare settings, MCO & state agencies, healthcare payers, and others. Hospitals & clinics captured the largest share in 2021 and is expected to follow a similar trend during the forecast period.
Facility Insights
Based on facility, the non-emergency medical transportation market is bifurcated into inter-facility and intra-facility. Inter-facility captured a larger share in 2021 and is expected to continue a similar trend during the forecast period.
Some of the companies included in our research scope are ABC Non-Emergency Medical Transportation, LLC, MTM, Inc., AMR, Xpress Transportation, CJ Medical Transportation, Southeastrans, ModivCare, Crothall Healthcare, Elite Medical Transport, and Acadian Ambulance Service, amongst others.
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Service Type, and Application, and End user
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Midwest, Northeast, South Korea, West
Frequently Asked Questions
The market segmentation by service type is led by private pay patient transportation segment that is growing significantly due to custom NEMT rate of reimbursements with higher margins compared to other, low-cost, and flexibility pay and less complicated billing process compared to Medicare and Medicaid services.
The market is estimated to grow with a CAGR of 9.1% from 2022 to 2028.
Non-Emergency Medical Transportation (NEMT) covers transportation services offered to the patients who are not in an emergency or in need assistance getting to and from medical appointments avoiding travel which are costly. These services are most widely used by the eligible Medicaid and Medicare members.
Key factors that are driving growth of the market are exponential shift of patient treatment from emergency care to preventive care and rising prevalence of chronic disease fuel the growth of the market.
The List of Companies - US Non-Emergency Medical Transportation Market
- ABC Non-Emergency Medical Transportation, LLC
- MTM, Inc.
- AMR
- Xpress Transportation
- CJ Medical Transportation
- Southeastrans
- ModivCare
- Crothall Healthcare
- Elite Medical Transport
- Acadian Ambulance Service
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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