Non-Emergency Medical Transportation Market Report – Growth Outlook 2028

Non-Emergency Medical Transportation Market Forecast to 2028 - Global Analysis By Service Type (Private Pay Patient Transportation, Insurance Backed Patient Transportation, Courier Services, and Other Services) and Application (Dialysis, Routine Doctor Visits, Mental Health Related Appointments, Rehabilitation, and Others)

Publication Month : May 2023

  • Report Code : TIPRE00018286
  • Category : Healthcare IT
  • Status : Published
  • No. of Pages : 193
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[Research Report] The non-emergency medical transportation market is expected to grow from US$ 8,658.87 million in 2021 to US$ 15,579.98 million by 2028; it is estimated to grow at a CAGR of 9.0% from 2022 to 2028.

The non-emergency medical transportation market is segmented on the basis of service type, application, and regions. The report offers insights and in-depth analysis of the market, emphasizing various parameters including trends and opportunities of market, dynamics of market, and competitive landscape analysis of leading market players across various regions. It also includes the impact analysis of COVID–19 pandemic across the regions.

Market Insights

Rising Incidence of Chronic Diseases

Chronic diseases account for more than half of total deaths across the world. The Center for Disease Control and Prevention (CDC) estimates that 6 in 10 Americans suffer from at least one chronic disease, such as heart disease and stroke, cancer, and diabetes. Chronic diseases are the leading causes of death and disability in the US with cardiovascular disease and cancer, collectively, accounting for ~38% of all deaths. As per World Health Organization (WHO) 2021 data, 17.9 million deaths are recorded across the world annually due to cardiovascular diseases, followed by cancers (9.3 million), respiratory diseases (4.1 million), and diabetes (1.5 million).

Apart from worrying about the recurring medical expenses of patients suffering from chronic diseases, family members also need to be proactive in arranging transportation in emergencies, as these patients require regular access to life-saving health services to remain fit. While some might need therapies on daily basis, many visit their physicians for weekly consultations. Arranging a separate car may not be possible, especially for families belonging to low-income groups, who do not own any vehicle. In such cases, NEMT proves to be of great help to people. Studies show around 20 million people are suffering from chronic kidney disease who needs to reach the healthcare facilities on time for dialysis. One missed appointment can lead to an emergency admission to the hospital. For such patients, the availability of NEMT is a boon. The easy availability of NEMT offers individuals affected by chronic conditions access to life-sustaining treatments and health care services without delay. NEMT is a reliable way to go to appointments without missing them due to hindrances related to transportation, fuels the growth of the market.

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Non-Emergency Medical Transportation Market: Strategic Insights

Market Size Value inUS$ 8,658.87 million in 2021
Market Size Value byUS$ 15,579.98 million by 2028
Growth rateCAGR of 9.0% from 2022 to 2028
Forecast Period2022-2028
Base Year2021
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Service Type – Based Insights

Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. In 2022, the private pay patient transportation segment held the largest market share. Moreover, the same segment is anticipated to register the highest CAGR in the market during 2022–2028. Private pay patient transportation services are used by patients to travel to and from doctor's clinics and hospitals and for pharmacy pick-ups. In addition, these services can be availed by those people who are not Medicaid members for healthcare-related commutes. Medicare and private insurance policies don’t include transportation fees, patients pay for NEMT. Various benefits of private pay patient transportation include custom NEMT rates of reimbursement with higher margins compared to other, tendency to travel during off-peak hours in addition to regular business hours.

Non-Emergency Medical Transportation Market, by Service Type – 2021–2028

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Application– Based Insights

Based on application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. In 2022, the mental health related appointments segment held the largest share of the market. However, the market for the rehabilitation segment is expected to grow at the fastest rate during the forecast period. Access to mental health treatment, services, and support is crucial for people suffering from mental illness to get well and stay well. These patients are not legally allowed to use their vehicles for transportation. Thus, having reliable, affordable transportation to and from medical appointment sites is often a major hurdle, which propels the adoption of NEMT services. Oregon Health Plan (OHP) offers members free rides to appointments. Rides are available for covered services, such as medical visits, mental health services, and others under the OHP.

The non-emergency medical transportation market players adopt organic strategies, such as product launch and expansion, to expand their footprint and product portfolio globally, and meet the growing demand. Inorganic growth strategies witnessed in the market are partnerships and collaborations. These growth strategies have allowed the market players to expand their businesses and enhance their geographic presence. Additionally, acquisitions, partnerships, and other growth strategies help strengthen the company’s customer base and increase its product portfolio.

  • In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
  • In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
  • In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker and the new contract holds a term of one year + four additional option years.

Company Profiles

  • ABC Non-Emergency Medical Transportation, LLC
  • MTM, Inc.
  • AMR
  • Xpress Transportation
  • CJ Medical Transportation
  • Southeastrans
  • Modivcare
  • Crothall Healthcare
  • Elite Medical Transport
  • Acadian Ambulance Service
  • ERS Transition Ltd.
  • Global Rescue LLC.
  • London Medical Transportation Systems
  • FirstGroup PLC
  • Transdev
  • Ride Health
  • Roundtrip
  • Medical Answering Services, LLC
  • One Call
  • Kinetik
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Service Type, and Application

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Saudi Arabia, South Africa, South Korea, Spain, United Arab Emirates, United Kingdom, United States

Frequently Asked Questions

What is non-emergency medical transportation?

Non-emergency medical transportation is a medical transportation service provided to persons who require medical attention but do not have a critical (i.e., serious) health condition. Non-emergency medical transportation is usually reserved for the elderly or those who are physically or mentally challenged. Non-emergency medical transportation can be picked up and dropped off for free or for a fee. This mode of transportation is used frequently for checkups, scans, OPD visits, and pathology testing, among others.

What are the driving factors for the global non-emergency medical transportation market across the world?

The factors that are driving the growth of market are growing need for non-emergency medical transportation, rising incidence of chronic disease, and increasing geriatric population. However, lack of efficient oversight systems and fraud by NEMT companies and lack of services in rural areas are major factor hindering the non-emergency medical transportation market growth.

What will be the CAGR of the non-emergency medical transportation market during the forecast period?

The market is estimated to grow at a CAGR of 9.0% during the forecast period.

What are the growth estimates for the non-emergency medical transportation market till 2028?

The non-emergency medical transportation market is expected to be valued at US$ 15,579.98 million in 2028.

What is the estimated non-emergency medical transportation market size in 2021?

The non-emergency medical transportation market is estimated to be valued at US$ 8,658.87 million in 2021.

Who are the major players in non-emergency medical transportation market across the world?

The non-emergency medical transportation market majorly consists of the players, such as ABC Non-Emergency Medical Transportation, LLC; MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; Southeastrans; ModivCare; Crothall Healthcare; Elite Medical Transport; Acadian Ambulance Service; ERS Transition Ltd.; Global Rescue Ltd; London Medical Transportation System; Transdev; Medical Answering Services, LLC; Roundtrip; One Call, Kinetik; Ride Health; and FirstGroup, plc. among others.

Which segment is dominating the non-emergency medical transportation market based on service type?

The non-emergency medical transportation market is analyzed based on service type and application. Based on service type, the market is segmented into private pay patient transportation, insurance backed patient transportation, courier services, and others. In 2022, the private pay patient transportation segment held the largest share of the market. Moreover, the same segment is anticipated to register the highest CAGR in the forecast period.

Which region accounts for major market share in 2022 in global non-emergency medical transportation market?

North America accounts for the major market share of non-emergency medical transportation market in 2022 due to increasing aging population and rising prevalence of chronic illnesses.

Which region is projected to be the fastest growing region in the global non-emergency medical transportation market?

Asia Pacific is expected to be the fastest growing region in non-emergency medical transportation market over the forecast period due to increased healthcare spending and rising awareness about NEMT solutions.

The List of Companies - Non-Emergency Medical Transportation Market

  2. MTM, INC.
  3. AMR

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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