NEMT Market Size & Share | Industry Analysis 2022, 2028

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Non-Emergency Medical Transportation Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Service Type (Private Pay Patient Transportation, Insurance Backed Patient Transportation, Courier Services, and Other Services) and Application (Dialysis, Routine Doctor Visits, Mental Health Related Appointments, Rehabilitation, and Others)

Publication Month: Aug 2022 | Report Code: TIPRE00018286 | No. of Pages: 345 | Category: Healthcare IT | Status: Published

The non-emergency medical transportation market is expected to grow from US$ 8,658.87 million in 2021 to US$ 15,579.98 million by 2028; it is estimated to grow at a CAGR of 9.0% from 2022 to 2028.

The non-emergency medical transportation market  is segmented on the basis of service type, application, and regions. The report offers insights and in-depth analysis of the market, emphasizing various parameters including trends and opportunities of market, dynamics of market, and competitive landscape analysis of leading market players across various regions. It also includes the impact analysis of COVID–19 pandemic across the regions.

Non-Emergency Medical Transportation Market - Strategic Insights

Report Coverage - Non-Emergency Medical Transportation Market
Report CoverageDetails
Market Size Value inUS$ 8,658.87 Million in 2021
Market Size Value byUS$ 15,579.98 Million by 2028
Growth rateCAGR of 9.0% from 2022 to 2028
Forecast Period2022-2028
Base Year2021
No. of Pages345
No. of Tables58
No. of Charts & Figures74
Historical data availableYes
Segments coveredService Type, and Application
Regional scopeNorth America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country scopeUS, Canada, Mexico, UK, Germany, Spain, Italy, France, India, China, Japan, South Korea, Australia, UAE, Saudi Arabia, South Africa, Brazil, Argentina
Report coverageRevenue forecast, company ranking, competitive landscape, growth factors, and trends
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Non-Emergency Medical Transportation Market - Market Insights

Rising Incidence of Chronic Diseases

Chronic diseases account for more than half of total deaths across the world. The Center for Disease Control and Prevention (CDC) estimates that 6 in 10 Americans suffer from at least one chronic disease, such as heart disease and stroke, cancer, and diabetes. Chronic diseases are the leading causes of death and disability in the US with cardiovascular disease and cancer, collectively, accounting for ~38% of all deaths. As per World Health Organization (WHO) 2021 data, 17.9 million deaths are recorded across the world annually due to cardiovascular diseases, followed by cancers (9.3 million), respiratory diseases (4.1 million), and diabetes (1.5 million).

Apart from worrying about the recurring medical expenses of patients suffering from chronic diseases, family members also need to be proactive in arranging transportation in emergencies, as these patients require regular access to life-saving health services to remain fit. While some might need therapies on daily basis, many visit their physicians for weekly consultations. Arranging a separate car may not be possible, especially for families belonging to low-income groups, who do not own any vehicle. In such cases, NEMT proves to be of great help to people. Studies show around 20 million people are suffering from chronic kidney disease who needs to reach the healthcare facilities on time for dialysis. One missed appointment can lead to an emergency admission to the hospital. For such patients, the availability of NEMT is a boon. The easy availability of NEMT offers individuals affected by chronic conditions access to life-sustaining treatments and health care services without delay. NEMT is a reliable way to go to appointments without missing them due to hindrances related to transportation, fuels the growth of the market.

Non-Emergency Medical Transportation Market - Service Type Based Insights

Based on service type, the non-emergency medical transportation market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. In 2022, the private pay patient transportation segment held the largest market share. Moreover, the same segment is anticipated to register the highest CAGR in the market during 2022–2028. Private pay patient transportation services are used by patients to travel to and from doctor's clinics and hospitals and for pharmacy pick-ups. In addition, these services can be availed by those people who are not Medicaid members for healthcare-related commutes. Medicare and private insurance policies don’t include transportation fees, patients pay for NEMT. Various benefits of private pay patient transportation include custom NEMT rates of reimbursement with higher margins compared to other, tendency to travel during off-peak hours in addition to regular business hours.

Non-Emergency Medical Transportation Market, by Service Type – 2021–2028

Non-Emergency Medical Transportation Market, by Service Type – 2021–2028

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Non-Emergency Medical Transportation Market - Application Based Insights

Based on application, the non-emergency medical transportation market is segmented into dialysis, routine doctor visits, mental health related appointments, rehabilitation, and others. In 2022, the mental health related appointments segment held the largest share of the market. However, the market for the rehabilitation segment is expected to grow at the fastest rate during the forecast period. Access to mental health treatment, services, and support is crucial for people suffering from mental illness to get well and stay well. These patients are not legally allowed to use their vehicles for transportation. Thus, having reliable, affordable transportation to and from medical appointment sites is often a major hurdle, which propels the adoption of NEMT services. Oregon Health Plan (OHP) offers members free rides to appointments. Rides are available for covered services, such as medical visits, mental health services, and others under the OHP.


The non-emergency medical transportation market players adopt organic strategies, such as product launch and expansion, to expand their footprint and product portfolio globally, and meet the growing demand. Inorganic growth strategies witnessed in the market are partnerships and collaborations. These growth strategies have allowed the market players to expand their businesses and enhance their geographic presence. Additionally, acquisitions, partnerships, and other growth strategies help strengthen the company’s customer base and increase its product portfolio.

  • In June 2022, MTM, Inc. acquired Veyo, an NEMT company based in San Diego, California, to attain the total annual revenue of ~US$ 1 billion. The organization will now provide 20 million trips each year to 16 million people in 31 states and the District of Columbia.
  • In June 2021, Modivcare Inc., a technology-enabled healthcare services company, completed the acquisition of nuVizz, Inc.’s WellRyde technology business. WellRyde is an industry-leading technology provider of Advanced Transportation Management Systems (ATMS) software, enabling optimized routing, automated trip assignments and billing, and real-time network monitoring. WellRyde solutions are used by over 1,200 transportation provider companies.
  • In April 2021, MTM, Inc. delivered high-quality NEMT services to Medicaid and Intellectually and Developmentally Disabled (IDD) beneficiaries in the metropolitan area in Washington, with the validity of 14 years. The District of Columbia selected MTM as its NEMT broker and the new contract holds a term of one year + four additional option years.

Non-Emergency Medical Transportation Market - Company Profiles

  • ABC Non-Emergency Medical Transportation, LLC
  • MTM, Inc.
  • AMR
  • Xpress Transportation
  • CJ Medical Transportation
  • Southeastrans
  • Modivcare
  • Crothall Healthcare
  • Elite Medical Transport
  • Acadian Ambulance Service
  • ERS Transition Ltd.
  • Global Rescue LLC.
  • London Medical Transportation Systems
  • FirstGroup PLC

Frequently Asked Questions

Non-emergency medical transportation is a medical transportation service provided to persons who require medical attention but do not have a critical (i.e., serious) health condition. Non-emergency medical transportation is usually reserved for the elderly or those who are physically or mentally challenged. Non-emergency medical transportation can be picked up and dropped off for free or for a fee. This mode of transportation is used frequently for checkups, scans, OPD visits, and pathology testing, among others.
The factors that are driving the growth of market are growing need for non-emergency medical transportation, rising incidence of chronic disease, and increasing geriatric population. However, lack of efficient oversight systems and fraud by NEMT companies and lack of services in rural areas are major factor hindering the non-emergency medical transportation market growth.
The non-emergency medical transportation market majorly consists of the players, such as ABC Non-Emergency Medical Transportation, LLC; MTM, Inc.; AMR; Xpress Transportation; CJ Medical Transportation; Southeastrans; ModivCare; Crothall Healthcare; Elite Medical Transport; Acadian Ambulance Service; ERS Transition Ltd.; Global Rescue Ltd; London Medical Transportation System; and FirstGroup, plc. among others.
The market is estimated to grow at a CAGR of 9.0% during the forecast period.
The non-emergency medical transportation market is estimated to be valued at US$ 8,658.87 million in 2021.
The non-emergency medical transportation market is expected to be valued at US$ 15,579.98 million in 2028.
The non-emergency medical transportation market is analyzed based on service type and application. Based on service type, the market is segmented into private pay patient transportation, insurance backed patient transportation, courier services, and others. In 2022, the private pay patient transportation segment held the largest share of the market. Moreover, the same segment is anticipated to register the highest CAGR in the forecast period.
North America accounts for the major market share of non-emergency medical transportation market in 2022 due to increasing aging population and rising prevalence of chronic illnesses.
Asia Pacific is expected to be the fastest growing region in non-emergency medical transportation market over the forecast period due to increased healthcare spending and rising awareness about NEMT solutions.

The List of Companies - Non-Emergency Medical Transportation Market

  2. MTM, INC.
  3. AMR
  11. ERS Transition Ltd.
  12. Global Rescue LLC.
  13. London Medical Transportation Systems
  14. FirstGroup PLC.
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the global non-emergency medical transportation market.
  • Highlights key business priorities in order to assist companies to realign their business strategies.
  • The key findings and recommendations highlight crucial progressive industry trends in the global non-emergency medical transportation market, thereby allowing players across the value chain to develop effective long-term strategies.
  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.
  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.
  • Enhance the decision-making process by understanding the strategies that underpin security interest with respect to client products, segmentation, pricing and distribution.
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