队列管理系统市场基于(关键地区、市场参与者、规模和份额)- 到 2030 年的预测

  • Report Code : TIPRE00010671
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 160
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【研究报告】排队管理系统市场预计将从2022年的4.8273亿美元增长到2030年的7.3897亿美元;预计 2022 年至 2030 年复合年增长率为 5.5%。
分析师观点:
发达国家和发展中国家的人口越来越精通技术,并在各种系统中实施先进技术。先进的队列管理系统(例如 NEXA 的 Mobile Q)可帮助用户简化虚拟队列,以方便客户和员工。 NEXA 的 Mobile Q 为用户提供了众多好处,包括虚拟排队功能、用于在繁忙的餐厅召集餐桌聚会的登录表,以及使服务交付更加无缝和方便。它还允许客户使用手机排队,帮助客户更高效地利用时间。为了提高工作效率并减少队列混乱,对技术先进的队列管理系统的需求不断增长,这支撑了队列管理系统市场的增长。
对提高客户满意度的不断重视对线性排队系统和虚拟排队系统产生了巨大的需求。考虑到客户流失的风险,最终用户越来越注重采购和部署先进技术,其中包括队列管理系统,以便通过让客户有足够的时间在柜台上进行互动来获得客户满意度。随着这些系统需求的增长,加上市场进入门槛较低,队列管理系统市场的新兴参与者数量不断增加,无论是硬件提供商还是软件提供商。
市场概述:
队列管理系统 (QMS) 包含用于管理和分析队列中客户或访客流量的工具。该系统旨在通过减少最终用户等待时间来优化运营效率。队列管理系统帮助服务提供商增强服务交付、提高员工生产力并简化排队体验。由于对高效、便捷地构建和管理队列的需求不断增长,队列管理系统市场多年来一直在稳定增长。多年来,队列管理系统的最终用户数量持续激增。该系统是定制的,可以满足各种行业的需求,包括零售商店、BFSI、医疗保健、政府机关、航空和教育机构。机场的扩建和基础设施的发展增加了航空业对排队管理系统的需求,预计这将推动未来几年的市场增长。根据奥纬咨询论坛的分析,到 2033 年,全球商用航空机队预计将增长 33%,飞机数量将超过 36,000 架。同样,国际机场理事会 (ACI) World 预测,2022 年至 2040 年间,旅客流量年均增长 5.8%,到 2040 年,每年将有超过 190 亿旅客使用机场。这预计将增加排队管理系统在 2022 年至 2040 年期间的采用率。预测期。
战略见解
市场驱动因素:
医疗保健行业需求的增加推动队列管理系统市场的增长
大多数医疗保健服务提供商在维持支付部分的队列方面面临着巨大的挑战或医生的房间。医疗机构普遍存在排队现象,这可能导致服务长时间延误;这导致队列成员感到沮丧。这会导致患者不适,从而导致医疗状况增加随后的治疗成本和不良的健康结果。据 Qmatic 称,队列管理系统有助于提高销售额和生产力,并将成本降低高达 30%,以确保在正确的时间、正确的地点为患者提供服务。医疗保健行业越来越多地采用队列管理,有助于在有限的预算和资源下改善患者体验和员工满意度。队列管理系统通过监控患者在医院的旅程并支持医院改善患者的整个就诊过程(从登记到服务后),为医疗保健行业带来显着的好处。
试图减少形成医疗机构、医院和其他医疗服务提供商排起的长队表明他们对采用队列管理系统的兴趣。根据阿斯顿大学2019年发布的数据,伊朗总医院和斯里兰卡国立医院门诊部采用了排队管理系统,支持医生安排患者就诊,减少漫长的等待时间,使他们能够更方便地管理排队并且高效。这也减少了等待时间和服务时间。此外,市场上有多种排队管理系统可以提醒医生等待时间,这使得操作任务更加系统化。在候诊区使用数字标牌系统,方便患者或患者当事人了解候诊时间,从而消除医生室/化验室或付费区形成人群聚集的风险。因此,对队列管理解决方案不断增长的需求正在推动队列管理系统市场的增长。
报告细分和范围:
全球队列管理系统市场根据类型、组件和应用程序进行分类。根据类型,市场分为线性排队和虚拟排队。根据组件,市场分为解决方案和服务。在应用方面,全球排队管理系统市场分为医院、零售店、BFSI、公用事业服务提供商以及机场、餐馆、政府办公室等。按地理位置,队列管理系统市场分为北美、亚太地区 (APAC)、欧洲、中东和非洲 (MEA) 以及南美洲 (SAM)。
细分分析:
基于就类型而言,队列管理系统市场分为:
线性排队虚拟排队虚拟排队细分市场在 2022 年占据更大的队列管理系统市场份额,预计在预测期内该市场将录得更高的复合年增长率。虚拟排队系统在当前场景下越来越受欢迎,人们越来越了解发达国家的先进技术。这一因素有利于虚拟排队系统开发商和最终用户,推动队列管理系统市场的细分增长。
区域分析:
北美在 2022 年占据最大的队列管理系统市场份额。北美队列管理系统市场的增长是由医疗保健、航空和零售行业的使用不断增长推动的。该地区对医疗保健行业采用先进技术的投资正在迅速增长。根据 JAHANI AND ASSOCIATES LLC 的数据,2022 年,由于 COVID-19 大流行的影响,美国医疗保健行业的资本市场活动有所增加。医疗保健行业获得了 1100 亿美元的投资,用于开发技术以改善医疗保健服务。此外,医疗保健行业约 45% 的交易是并购 (M&A) 交易,这些交易是由公司为开发现有技术而进行的。由于去医院就诊的患者数量增加,医疗保健行业的扩张正在推动整个地区的市场。加拿大和墨西哥的市场也越来越受欢迎,因为系统提供商和最终用户的数量不断增加。因此,上述所有因素都在推动北美队列管理系统市场的增长。
主要参与者分析:
Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、 Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries 和 AKIS Technologies UAB 是报告中介绍的主要队列管理系统市场参与者。
最新动态:
队列管理系统市场参与者高度采用无机和有机策略。下面列出了最近的一些关键市场发展:
2023 年,Alizz 伊斯兰银行成功实施了 SEDCO 的先进队列管理解决方案。部署的队列管理解决方案包含一整套精心设计的高级功能,旨在优化客户流程并简化分支机构运营。该解决方案包括智能排队系统、动态数字标牌、集中管理和强大的商业智能工具,所有这些协同工作以提供无缝、高效的银行体验。2023 年,Orabank Gabon 与 GBM 合作,采用了 SEDCO 的虚拟队列管理解决方案,并计划扩大更多分支机构。先进的虚拟排队系统包括移动预订、客户识别、数字标牌和移动反馈,创造了更好的客户旅程,简化了预订预约,并减少了客户等待时间。2023年,Q-MATIC Group AB推出了最新版本的Orchestra 7.4 添加改进的数据安全措施。该功能符合最新的行业标准和法规。此外,Orchestra 7.4 的改进版本简化了连接过程,从而减少了建立安全连接所花费的时间。 2023 年,Q-MATIC Group AB 推出了移动票证,允许客户通过文本加入队列。客户可以通过短信发送移动票证。此功能使组织能够为客户提供快速、简单且方便的文本消息队列使用方式,从而使组织受益。
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

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to country scope.

Frequently Asked Questions


What is the estimated global market size for the queue management system market in 2022?

The queue management system market was valued at US$ 482.73 million in the year 2022 and is expected to grow at a CAGR of 5.5% during 2022-2030.

What are the driving factors impacting the queue management system market?

Rising focus on service quality enhancement in various sectors, increasing demand in healthcare sector, and increasing adoption to manage customer traffic and retain customers are the driving factors impacting the queue management system market.

Which are the key players holding the major market share of queue management system market?

The key players, holding majority shares, in queue management system market includes Advantech Co Ltd, Wavetec, Lavi Industries,Q-MATIC Group AB, and Aurionpro Solutions Ltd.

What are the future trends of the queue management system market?

Escalating demand for virtual queue system is the future trends of the queue management system market.

Which is the fastest growing regional market?

Asia Pacific is anticipated to grow with the highest CAGR over the forecast period.

What will be the market size for queue management system market by 2030?

The queue management system market is expected to reach US$ 738.97 million by 2030.

Which region is holding the major market share of global queue management system market?

The North America held the largest market share in 2022, followed by Europe and Asia Pacific.

Which is the leading type segment in the queue management system market?

The virtual queuing segment led the queue management system market with a significant share in 2022 and also expected to grow with the highest CAGR.

The List of Companies - Queue Management System Market

  1. Q-MATIC Group AB
  2. Qminder Ltd
  3. Q-nomy Inc
  4. Skiplino
  5. Wavetec
  6. Aurionpro Solutions Ltd
  7. Advantech Co Ltd
  8. SEDCO Co Ltd
  9. Lavi Industries
  10. AKIS Technologies UAB

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
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Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

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  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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