Le marché de la gestion des effectifs du back-office devrait atteindre 6 713,2 millions de dollars d'ici 2028 à partir de dollars américains 3 601,4 millions en 2022 ; il devrait croître à un TCAC de 10,9 % de 2022 à 2028.
Les applications de gestion des effectifs du back-office aident les employés à optimiser leurs horaires, à suivre le temps et les présences et à gérer l'absentéisme et les vacances des employés. Les capacités des applications de gestion des effectifs de back-office varient d'un secteur à l'autre. Par exemple, un logiciel RH est associé à un outil de gestion des effectifs qui intègre des portails d'employés avec des services biométriques dans le secteur informatique.
Aperçu stratégique
Impact de COVID-19 Pandémie sur le marché européen de la gestion des effectifs du back office
L'Allemagne, la France et le Royaume-Uni disposent d'un grand nombre d'installations de fabrication. La pandémie de COVID-19 a légèrement affecté les opérations des fabricants, y compris les acteurs du marché informatique, car les développeurs ont poursuivi leurs opérations avec des effectifs limités, ce qui a eu un impact partiel sur les livraisons de produits de gestion des effectifs en 2020. Les développeurs informatiques font face à une forte demande de solutions de suivi de la productivité des employés à distance. en raison des mesures de confinement mises en place en réponse à la propagation rapide de la maladie. Les employés du back-office de nombreuses entreprises de construction automobile et de fabrication de composants électriques, ainsi que les équipes de recherche et développement, ont commencé à travailler à domicile en 2020. En conséquence, il y a eu une augmentation des solutions basées sur le cloud dans la région pour la gestion de la main-d'uvre.
Lucratif Régions pour le marché de la gestion des effectifs du back-office
Informations sur le marché Marché de la gestion des effectifs du back-office
La demande croissante d'applications mobiles de gestion de la main-d'uvre pour alimenter Croissance du marché de la gestion des effectifs du back-office à l'avenir
Les entreprises préfèrent de plus en plus les plateformes de gestion des effectifs basées sur des applications pour créer des lieux de travail intelligents. La réticence à profiter des avantages de la mobilité peut leur coûter une fortune, surtout à long terme, en déclenchant des inefficacités et l'insatisfaction des employés. Une application mobile crée un hub central pour assurer la cohérence de l'expérience des employés. Grâce à la surveillance de la localisation, les entreprises peuvent fournir un contenu hyper-local et envoyer des alertes et des notifications en temps réel à leurs employés. Lorsque la surveillance de la localisation est intégrée à l'application, la surveillance de la localisation aide en outre à offrir des expériences pertinentes et opportunes tout en augmentant l'efficacité, la productivité et l'engagement des employés. Les applications mobiles facilitent la saisie des travailleurs’ décompte officiel des jours et autres informations connexes dans les systèmes de données. Les applications servent de hub unique combinant tous les points de contact numériques associés à la gestion dans une plate-forme transparente et conviviale. Rendre tous les documents liés au travail disponibles sur une seule application permet aux entreprises d'assurer le fonctionnement transparent des employés, à la fois sur le campus et à la maison. Les équipes de direction peuvent communiquer et collaborer avec leurs collègues et l'entreprise dans son ensemble via des applications mobiles officielles. De plus, ces applications peuvent capturer automatiquement l'heure d'arrivée des employés à leurs postes de travail en perspective. Ces avantages des solutions basées sur des applications mobiles pour la gestion des effectifs créent des opportunités de croissance pour les acteurs du marché de la gestion des effectifs du back-office.
Aperçu du marché de la gestion des effectifs du back-office basé sur les composants
Le analyse du marché de la gestion des effectifs du back-office par solution, est segmentée en automatisation robotique des processus, gestion des performances, optimisation du back-office, analyse des processus, etc. Le segment de l'automatisation des processus robotisés représentait la plus grande part de marché de la gestion des effectifs du back-office en 2021. Automatisation robotique des processus (RPA) ; est une technologie logicielle qui facilite la création, le déploiement et la gestion de robots logiciels qui imitent le comportement humain en interagissant avec des systèmes et des logiciels numériques. Comme les humains, les robots logiciels comprennent ce qui est affiché à l'écran, effectuent les frappes correctes, naviguent dans les systèmes, identifient et extraient des données et effectuent diverses actions prédéfinies. La RPA rationalise les flux de travail et améliore la rentabilité, la flexibilité et la réactivité de l'entreprise. Il améliore également la satisfaction, l'engagement et la productivité des employés en éliminant le travail quotidien redondant.
Informations sur le marché des utilisateurs finaux basés sur l'industrie
L'analyse du marché de la gestion des effectifs du back-office par industrie d'utilisation finale, le marché de la gestion des effectifs du back-office est segmenté en informatique et télécommunications, BFSI, vente au détail et commerce électronique, transport, gouvernement et autres. L'IT & amp; Le segment des télécommunications représentait la plus grande part de marché de la gestion des effectifs de back-office en 2021. Pour gérer le trafic et traiter les demandes des clients plus rapidement, les opérateurs de télécommunications doivent maintenir des processus de gestion des tâches et des flux de travail fluides. Les systèmes automatisés de saisie des commandes et de gestion du flux de travail gagnent en popularité par rapport aux systèmes de commande traditionnels, dans lesquels les employés doivent saisir manuellement les détails des nouveaux clients ou reprogrammer les services et équipements existants. Les systèmes de gestion des flux de travail fournissent souvent aux utilisateurs finaux un accès basé sur le Web. Selon les données d'une enquête menée par une société de service client, plus de 90 % des clients s'attendent à gérer leurs comptes, ainsi que leurs marques et entreprises, en proposant des portails en libre-service.
Les acteurs opérant sur le marché de la gestion des effectifs du back-office se concentrent principalement sur le développement de produits avancés et efficaces.
- En 2022, Genesys s'est associé à Thrive, une entreprise de technologie de changement de comportement, pour aider ses organisations clientes à transformer leur relations avec les employés. Thrive et Genesys ont introduit une solution qui permet aux organisations d'intégrer des outils de bien-être directement dans les solutions de gestion des flux de travail et des effectifs afin que les travailleurs puissent se détendre, se réinitialiser et se ressourcer en temps réel.
- En 2022, Verint a introduit One Workforce, une approche innovante pour éliminer les silos et unifier et autonomiser les humains et les bots. Le succès de l'engagement client repose sur les organisations’ efforts pour adopter une approche sans canal. L'approche One Workforce aide à orchestrer l'ensemble de la main-d'uvre de l'engagement client, à la fois les humains et les robots dans le centre de contact, le back-office et la succursale. Il synchronise l'ensemble de la main-d'uvre en un seul grand pool de ressources et alloue le bon travail à la bonne ressource au bon moment. La solution fait preuve de flexibilité grâce à ses capacités de répartition du travail en fonction des priorités de l'entreprise.
Profils d'entreprise
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC
- < span>Calabrio Inc.
- Intradem
- Logiciel d'équipe
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.
Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.
The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.
In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.
The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.
The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.
The List of Companies - Back Office Workforce Management Market
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC
- Calabrio Inc.
- Intradiem
- Team Software
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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