Call Center AI Market 2027 By Component, Deployment Mode, Industry Vertical and Geography | The Insight Partners

Call Center AI Market to 2027 - Global Analysis and Forecasts by Component (Compute Platforms, Solutions, Services); Deployment Mode (Cloud, On-Premises); Industry Vertical (BFSI, Retail, Healthcare, Telecommunication, Travel and Hospitality, Others) and Geography

Report Code: TIPRE00005955 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

The Call Center AI is being utilized by enterprises to enhance the efficiency of their customer service solutions. AI can not only help customers in self-service but also capture significant interaction data such as speech analytics. Call center AI is enabling companies in elevating the skills of call center team by giving them insights about customer issues.

MARKET DYNAMICS

The call center AI market is anticipated to grow in the forecast period owing to driving factors such as an improved focus of the enterprises to improvise customer support services coupled with increasing customer engagement across social media platforms. However, market growth may be negatively influenced due to unsupervised learning. Nevertheless, the call center AI market is expected to offer lucrative opportunities with advancements in machine learning and artificial intelligence.   

MARKET SCOPE

The "Global Call Center AI Market Analysis to 2027" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of call center AI market with detailed market segmentation by component, deployment type, industry vertical, and geography. The global call center AI market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading call center AI market players and offers key trends and opportunities in the market.

MARKET SEGMENTATION

The global call center AI market is segmented on the basis of component, deployment type, and industry vertical. Based on component, the market is segmented as compute platforms, solutions, and services. On the basis of the deployment type, the market is segmented as cloud and on-premises. The market on the basis of the industry vertical is classified as BFSI, retail, healthcare, telecommunication, travel & hospitality, and others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global call center AI market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The call center AI market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting call center AI market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the call center AI market in these regions.

MARKET PLAYERS


The reports cover key developments in the call center AI market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from call center AI market are anticipated to lucrative growth opportunities in the future with the rising demand for call center AI in the global market. Below mentioned is the list of few companies engaged in the call center AI market.

The report also includes the profiles of key call center AI companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.

  • Artificial Solutions
  • Conversica, Inc.
  • Google LLC
  • IBM Corporation
  • Infosys Limited
  • NICE Ltd.
  • Nuance Communications, Inc.
  • Pypestream Inc.
  • SAP SE
  • Talkdesk, Inc
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.

 

TABLE OF CONTENTS

1.   INTRODUCTION
1.1.   SCOPE OF THE STUDY
1.2.   THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.   MARKET SEGMENTATION
1.3.1   Call Center AI Market - By Component
1.3.2   Call Center AI Market - By Deployment Mode
1.3.3   Call Center AI Market - By Industry Vertical
1.3.4   Call Center AI Market - By Region
1.3.4.1   By Country

2.   KEY TAKEAWAYS

3.   RESEARCH METHODOLOGY

4.   CALL CENTER AI MARKET L and SCAPE
4.1.   OVERVIEW
4.2.   PEST ANALYSIS
4.2.1   North America - Pest Analysis
4.2.2   Europe - Pest Analysis
4.2.3   Asia-Pacific - Pest Analysis
4.2.4   Middle East and Africa - Pest Analysis
4.2.5   South and Central America - Pest Analysis
4.3.   ECOSYSTEM ANALYSIS
4.4.   EXPERT OPINIONS

5.   CALL CENTER AI MARKET - KEY MARKET DYNAMICS
5.1.   KEY MARKET DRIVERS
5.2.   KEY MARKET RESTRAINTS
5.3.   KEY MARKET OPPORTUNITIES
5.4.   FUTURE TRENDS
5.5.   IMPACT ANALYSIS OF DRIVERS and RESTRAINTS

6.   CALL CENTER AI MARKET - GLOBAL MARKET ANALYSIS
6.1.   CALL CENTER AI - GLOBAL MARKET OVERVIEW
6.2.   CALL CENTER AI - GLOBAL MARKET and FORECAST TO 2027
6.3.   MARKET POSITIONING/MARKET SHARE

7.   CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2027 - COMPONENT
7.1.   OVERVIEW
7.2.   COMPONENT MARKET FORECASTS and ANALYSIS
7.3.   COMPUTE PLATFORMS
7.3.1.   Overview
7.3.2.   Compute Platforms Market Forecast and Analysis
7.4.   SOLUTIONS
7.4.1.   Overview
7.4.2.   Solutions Market Forecast and Analysis
7.5.   SERVICES
7.5.1.   Overview
7.5.2.   Services Market Forecast and Analysis
8.   CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2027 - DEPLOYMENT MODE
8.1.   OVERVIEW
8.2.   DEPLOYMENT MODE MARKET FORECASTS and ANALYSIS
8.3.   CLOUD
8.3.1.   Overview
8.3.2.   Cloud Market Forecast and Analysis
8.4.   ON-PREMISES
8.4.1.   Overview
8.4.2.   On-Premises Market Forecast and Analysis
9.   CALL CENTER AI MARKET - REVENUE and FORECASTS TO 2027 - INDUSTRY VERTICAL
9.1.   OVERVIEW
9.2.   INDUSTRY VERTICAL MARKET FORECASTS and ANALYSIS
9.3.   BFSI
9.3.1.   Overview
9.3.2.   BFSI Market Forecast and Analysis
9.4.   RETAIL
9.4.1.   Overview
9.4.2.   Retail Market Forecast and Analysis
9.5.   HEALTHCARE
9.5.1.   Overview
9.5.2.   Healthcare Market Forecast and Analysis
9.6.   TELECOMMUNICATION
9.6.1.   Overview
9.6.2.   Telecommunication Market Forecast and Analysis
9.7.   TRAVEL and HOSPITALITY
9.7.1.   Overview
9.7.2.   Travel and Hospitality Market Forecast and Analysis
9.8.   OTHERS
9.8.1.   Overview
9.8.2.   Others Market Forecast and Analysis

10.   CALL CENTER AI MARKET REVENUE and FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1.   NORTH AMERICA
10.1.1   North America Call Center AI Market Overview
10.1.2   North America Call Center AI Market Forecasts and Analysis
10.1.3   North America Call Center AI Market Forecasts and Analysis - By Component
10.1.4   North America Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.1.5   North America Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.1.6   North America Call Center AI Market Forecasts and Analysis - By Countries
10.1.6.1   United States Call Center AI Market
10.1.6.1.1   United States Call Center AI Market by Component
10.1.6.1.2   United States Call Center AI Market by Deployment Mode
10.1.6.1.3   United States Call Center AI Market by Industry Vertical
10.1.6.2   Canada Call Center AI Market
10.1.6.2.1   Canada Call Center AI Market by Component
10.1.6.2.2   Canada Call Center AI Market by Deployment Mode
10.1.6.2.3   Canada Call Center AI Market by Industry Vertical
10.1.6.3   Mexico Call Center AI Market
10.1.6.3.1   Mexico Call Center AI Market by Component
10.1.6.3.2   Mexico Call Center AI Market by Deployment Mode
10.1.6.3.3   Mexico Call Center AI Market by Industry Vertical
10.2.   EUROPE
10.2.1   Europe Call Center AI Market Overview
10.2.2   Europe Call Center AI Market Forecasts and Analysis
10.2.3   Europe Call Center AI Market Forecasts and Analysis - By Component
10.2.4   Europe Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.2.5   Europe Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.2.6   Europe Call Center AI Market Forecasts and Analysis - By Countries
10.2.6.1   Germany Call Center AI Market
10.2.6.1.1   Germany Call Center AI Market by Component
10.2.6.1.2   Germany Call Center AI Market by Deployment Mode
10.2.6.1.3   Germany Call Center AI Market by Industry Vertical
10.2.6.2   France Call Center AI Market
10.2.6.2.1   France Call Center AI Market by Component
10.2.6.2.2   France Call Center AI Market by Deployment Mode
10.2.6.2.3   France Call Center AI Market by Industry Vertical
10.2.6.3   Italy Call Center AI Market
10.2.6.3.1   Italy Call Center AI Market by Component
10.2.6.3.2   Italy Call Center AI Market by Deployment Mode
10.2.6.3.3   Italy Call Center AI Market by Industry Vertical
10.2.6.4   United Kingdom Call Center AI Market
10.2.6.4.1   United Kingdom Call Center AI Market by Component
10.2.6.4.2   United Kingdom Call Center AI Market by Deployment Mode
10.2.6.4.3   United Kingdom Call Center AI Market by Industry Vertical
10.2.6.5   Russia Call Center AI Market
10.2.6.5.1   Russia Call Center AI Market by Component
10.2.6.5.2   Russia Call Center AI Market by Deployment Mode
10.2.6.5.3   Russia Call Center AI Market by Industry Vertical
10.2.6.6   Rest of Europe Call Center AI Market
10.2.6.6.1   Rest of Europe Call Center AI Market by Component
10.2.6.6.2   Rest of Europe Call Center AI Market by Deployment Mode
10.2.6.6.3   Rest of Europe Call Center AI Market by Industry Vertical
10.3.   ASIA-PACIFIC
10.3.1   Asia-Pacific Call Center AI Market Overview
10.3.2   Asia-Pacific Call Center AI Market Forecasts and Analysis
10.3.3   Asia-Pacific Call Center AI Market Forecasts and Analysis - By Component
10.3.4   Asia-Pacific Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.3.5   Asia-Pacific Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.3.6   Asia-Pacific Call Center AI Market Forecasts and Analysis - By Countries
10.3.6.1   Australia Call Center AI Market
10.3.6.1.1   Australia Call Center AI Market by Component
10.3.6.1.2   Australia Call Center AI Market by Deployment Mode
10.3.6.1.3   Australia Call Center AI Market by Industry Vertical
10.3.6.2   China Call Center AI Market
10.3.6.2.1   China Call Center AI Market by Component
10.3.6.2.2   China Call Center AI Market by Deployment Mode
10.3.6.2.3   China Call Center AI Market by Industry Vertical
10.3.6.3   India Call Center AI Market
10.3.6.3.1   India Call Center AI Market by Component
10.3.6.3.2   India Call Center AI Market by Deployment Mode
10.3.6.3.3   India Call Center AI Market by Industry Vertical
10.3.6.4   Japan Call Center AI Market
10.3.6.4.1   Japan Call Center AI Market by Component
10.3.6.4.2   Japan Call Center AI Market by Deployment Mode
10.3.6.4.3   Japan Call Center AI Market by Industry Vertical
10.3.6.5   South Korea Call Center AI Market
10.3.6.5.1   South Korea Call Center AI Market by Component
10.3.6.5.2   South Korea Call Center AI Market by Deployment Mode
10.3.6.5.3   South Korea Call Center AI Market by Industry Vertical
10.3.6.6   Rest of Asia-Pacific Call Center AI Market
10.3.6.6.1   Rest of Asia-Pacific Call Center AI Market by Component
10.3.6.6.2   Rest of Asia-Pacific Call Center AI Market by Deployment Mode
10.3.6.6.3   Rest of Asia-Pacific Call Center AI Market by Industry Vertical
10.4.   MIDDLE EAST and AFRICA
10.4.1   Middle East and Africa Call Center AI Market Overview
10.4.2   Middle East and Africa Call Center AI Market Forecasts and Analysis
10.4.3   Middle East and Africa Call Center AI Market Forecasts and Analysis - By Component
10.4.4   Middle East and Africa Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.4.5   Middle East and Africa Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.4.6   Middle East and Africa Call Center AI Market Forecasts and Analysis - By Countries
10.4.6.1   South Africa Call Center AI Market
10.4.6.1.1   South Africa Call Center AI Market by Component
10.4.6.1.2   South Africa Call Center AI Market by Deployment Mode
10.4.6.1.3   South Africa Call Center AI Market by Industry Vertical
10.4.6.2   Saudi Arabia Call Center AI Market
10.4.6.2.1   Saudi Arabia Call Center AI Market by Component
10.4.6.2.2   Saudi Arabia Call Center AI Market by Deployment Mode
10.4.6.2.3   Saudi Arabia Call Center AI Market by Industry Vertical
10.4.6.3   U.A.E Call Center AI Market
10.4.6.3.1   U.A.E Call Center AI Market by Component
10.4.6.3.2   U.A.E Call Center AI Market by Deployment Mode
10.4.6.3.3   U.A.E Call Center AI Market by Industry Vertical
10.4.6.4   Rest of Middle East and Africa Call Center AI Market
10.4.6.4.1   Rest of Middle East and Africa Call Center AI Market by Component
10.4.6.4.2   Rest of Middle East and Africa Call Center AI Market by Deployment Mode
10.4.6.4.3   Rest of Middle East and Africa Call Center AI Market by Industry Vertical
10.5.   SOUTH and CENTRAL AMERICA
10.5.1   South and Central America Call Center AI Market Overview
10.5.2   South and Central America Call Center AI Market Forecasts and Analysis
10.5.3   South and Central America Call Center AI Market Forecasts and Analysis - By Component
10.5.4   South and Central America Call Center AI Market Forecasts and Analysis - By Deployment Mode
10.5.5   South and Central America Call Center AI Market Forecasts and Analysis - By Industry Vertical
10.5.6   South and Central America Call Center AI Market Forecasts and Analysis - By Countries
10.5.6.1   Brazil Call Center AI Market
10.5.6.1.1   Brazil Call Center AI Market by Component
10.5.6.1.2   Brazil Call Center AI Market by Deployment Mode
10.5.6.1.3   Brazil Call Center AI Market by Industry Vertical
10.5.6.2   Argentina Call Center AI Market
10.5.6.2.1   Argentina Call Center AI Market by Component
10.5.6.2.2   Argentina Call Center AI Market by Deployment Mode
10.5.6.2.3   Argentina Call Center AI Market by Industry Vertical
10.5.6.3   Rest of South and Central America Call Center AI Market
10.5.6.3.1   Rest of South and Central America Call Center AI Market by Component
10.5.6.3.2   Rest of South and Central America Call Center AI Market by Deployment Mode
10.5.6.3.3   Rest of South and Central America Call Center AI Market by Industry Vertical

11.   INDUSTRY L and SCAPE
11.1.   MERGERS and ACQUISITIONS
11.2.   AGREEMENTS, COLLABORATIONS and JOIN VENTURES
11.3.   NEW PRODUCT LAUNCHES
11.4.   EXPANSIONS and OTHER STRATEGIC DEVELOPMENTS

12.   CALL CENTER AI MARKET, KEY COMPANY PROFILES
12.1.   ARTIFICIAL SOLUTIONS
12.1.1.   Key Facts
12.1.2.   Business Description
12.1.3.   Products and Services
12.1.4.   Financial Overview
12.1.5.   SWOT Analysis
12.1.6.   Key Developments
12.2.   CONVERSICA, INC.
12.2.1.   Key Facts
12.2.2.   Business Description
12.2.3.   Products and Services
12.2.4.   Financial Overview
12.2.5.   SWOT Analysis
12.2.6.   Key Developments
12.3.   GOOGLE LLC
12.3.1.   Key Facts
12.3.2.   Business Description
12.3.3.   Products and Services
12.3.4.   Financial Overview
12.3.5.   SWOT Analysis
12.3.6.   Key Developments
12.4.   IBM CORPORATION
12.4.1.   Key Facts
12.4.2.   Business Description
12.4.3.   Products and Services
12.4.4.   Financial Overview
12.4.5.   SWOT Analysis
12.4.6.   Key Developments
12.5.   INFOSYS LIMITED
12.5.1.   Key Facts
12.5.2.   Business Description
12.5.3.   Products and Services
12.5.4.   Financial Overview
12.5.5.   SWOT Analysis
12.5.6.   Key Developments
12.6.   NICE LTD.
12.6.1.   Key Facts
12.6.2.   Business Description
12.6.3.   Products and Services
12.6.4.   Financial Overview
12.6.5.   SWOT Analysis
12.6.6.   Key Developments
12.7.   NUANCE COMMUNICATIONS, INC.
12.7.1.   Key Facts
12.7.2.   Business Description
12.7.3.   Products and Services
12.7.4.   Financial Overview
12.7.5.   SWOT Analysis
12.7.6.   Key Developments
12.8.   PYPESTREAM INC.
12.8.1.   Key Facts
12.8.2.   Business Description
12.8.3.   Products and Services
12.8.4.   Financial Overview
12.8.5.   SWOT Analysis
12.8.6.   Key Developments
12.9.   SAP SE
12.9.1.   Key Facts
12.9.2.   Business Description
12.9.3.   Products and Services
12.9.4.   Financial Overview
12.9.5.   SWOT Analysis
12.9.6.   Key Developments
12.10.   TALKDESK, INC
12.10.1.   Key Facts
12.10.2.   Business Description
12.10.3.   Products and Services
12.10.4.   Financial Overview
12.10.5.   SWOT Analysis
12.10.6.   Key Developments

13.   APPENDIX
13.1.   ABOUT THE INSIGHT PARTNERS
13.2.   GLOSSARY OF TERMS

The List of Companies

1. Artificial Solutions
2. Conversica, Inc.
3. Google LLC
4. IBM Corporation
5. Infosys Limited
6. NICE Ltd.
7. Nuance Communications, Inc.
8. Pypestream Inc.
9. SAP SE
10. Talkdesk, Inc