Conversational AI Market Forecast to 2030 - Size, Share, Growth

Conversational AI Market Size and Forecast (2020 - 2030), Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)

  • Report Code : TIPRE00004278
  • Category : Technology, Media and Telecommunications
  • Status : Data Released
  • No. of Pages : 150
Buy Now

The conversational AI market size is expected to grow from US$ 8.45 billion in 2022 to US$ 39.55 billion by 2030; it is estimated to record a CAGR of 21.3% from 2022 to 2030.

Analyst Perspective:

The report includes growth prospects owing to the current conversational AI market trends and their foreseeable impact during the forecast period. The rising demand and falling chatbot development costs, AI-powered customer support services, and omnichannel deployment drive the conversational AI market growth. Numerous development projects are in progress to ensure that these technologies are used effectively and efficiently for enterprise use cases that address real business issues. In order to make use of Al's ability to respond in a conversational manner like a human, a number of generative Al companies have emerged. It has the potential to completely change how people interact with technology by facilitating more casual, human-like conversations that are tailored to individual needs and preferences. Furthermore, the use of conversational AI platforms is becoming popular among public sector organizations as governments across the world work to permit widespread digital transformation and reinvent the citizen experience, boosting the market growth.

Conversational AI Market Report Overview:

Conversational artificial intelligence (AI) refers to technology that consumers can interact with, such as chatbots or virtual agents. They mimic human interactions by identifying speech and text inputs; translating their meanings across several languages; and using massive volumes of data, machine learning (ML), and natural language processing (NLP). Conversational AI mixes NLP and ML techniques with traditional, static types of interactive technology such as chatbots. Through interactions that resemble those with standard human agents, this combination is employed to respond to consumers.

Customize Research To Suit Your Requirement

We can optimize and tailor the analysis and scope which is unmet through our standard offerings. This flexibility will help you gain the exact information needed for your business planning and decision making.

Conversational AI Market: Strategic Insights

conversational-ai-market
Market Size Value inUS$ 8.45 billion in 2022
Market Size Value byUS$ 39.55 billion by 2030
Growth rateCAGR of 21.3% from 2022 to 2030
Forecast Period2022-2030
Base Year2022
Analyst Image

Naveen

Have a question?

Naveen will walk you through a 15-minute call to present the report’s content and answer all queries if you have any.

Analyst Image  Speak to Analyst

Market Driver:

Growing E-commerce Sector Drives Conversational AI Market Growth

Since the COVID-19 pandemic, there has been an upsurge in online shopping across the world. E-commerce sales have witnessed a significant growth rate over recent years. According to the International Air Transport Association (IATA), 2.14 billion people (i.e., ∼27.6% of the world’s population) shopped for products from online portals in 2021. APAC leads the global e-commerce market, and China accounts for a significant share of the regional market growth. As per the International Trade Administration (ITA), China is the largest e-commerce market across the world, generating ∼ 50% of the world’s transactions. In 2021, the country generated ∼ US$ 1.5 trillion in revenue through the e-commerce sector, becoming the largest e-commerce market in the world. Also, Europe is a key region supporting e-commerce growth. According to Eurostat, in 2022, 91% of people aged 16–74 years in the European Union (EU) countries used the internet, of which ∼ 75% ordered goods or services online. Also, the proportion of e-shoppers grew to 75% in 2022 from 55% in 2012, an increase of 20% over the last decade. Many shoppers in Europe prefer online shopping platforms such as Amazon, Target, and Walmart. The growing adoption of online shopping is raising the demand for conversational commerce. Intelligent AI-powered shopping bots are revolutionizing the e-commerce industry by interacting with their customers, providing personalized guidance, and further driving sales. Also, by leveraging ML and NLP, conversational AI helps engage meaningful dialogues, understand customer needs, and nurture leads in real time. Thus, the growing e-commerce sector propels the conversational AI market growth.

  • Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.

Segmental Analysis

The “conversational AI market analysis” has been carried out by considering the following segments: component, type, deployment type, and industry. Based on type, the market is bifurcated into chatbots and intelligent virtual assistants. The chatbots segment held a larger conversational AI market share in 2022 and is anticipated to register a higher CAGR during 2022–2030. The main purpose of chatbots is data collection. Customers interact with chatbots to get information about any product or service, as well as to find out whether they need to make any appointments. NLP technology has advanced to the point that chatbots can now understand and speak in human-like language. Such enhancements in chatbot accuracy and contextual awareness have been made possible by deep learning models and machine learning algorithms, further fueling the market growth for the chatbots segment.

technology-media-and-telecomunications
Segmental Analysis
  • Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.

Regional Overview

North America held the largest conversational AI market share in 2022. The market in the region is experiencing robust growth owing to the widespread adoption of innovative technologies and rapidly increasing need for AI-powered customer support services. In addition, the majority of businesses in North America are investing in technology innovations to meet and exceed the needs of their clientele. The increased health consciousness among the population also drives the growth of the conversational AI market in the region. The healthcare industry in North America is leading the way in integrating robotics, AI, virtual reality (VR), and augmented reality (AR).

Key Player Analysis:

Amazon Web Services Inc, IBM Corporation, Google LLC, Oracle, SAP SE, Microsoft Corp, Artificial Solutions International AB, Cognigy, Kore.ai Inc, and Rasa Technologies Inc are among the key players profiled in the conversational AI market report.

Recent Developments (As per Company Press Release):

The conversational AI market forecast can help stakeholders plan their growth strategies. The market players highly adopt inorganic and organic strategies. For example, in February 2023, You.com, a search engine startup based in San Francisco, CA, announced the launch of YouChat 2.0, a new “multimodal conversational AI” system. The launch marks a significant step forward in the web search evolution and offers a glimpse into the future of how we interact with the internet and information.

Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Component, Type, Deployment Type, and Industry

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which country is holding the major market share of the global conversational AI market?

The US held the largest conversational AI market share in 2022.

What will be the market size for the conversational AI market by 2030?

The conversational AI market is expected to reach US$ 39.55 million by 2030.

Which is the fastest-growing regional market?

Asia Pacific is anticipated to grow with the highest CAGR over the forecast period.

Which are the key players holding the major market share of the conversational AI market?

The key players holding majority shares in the conversational AI market are Amazon Web Services Inc., Google LLC, IBM Corporation, Microsoft Corp, and Oracle.

What are the future trends of the conversational AI market?

The rising advancements in natural language processing play a significant role in the conversational AI market in the coming years.

What are the driving factors impacting the conversational AI market?

The increase in demand for chatbot solutions and the growing e-commerce sector are the major factors that propel the conversational AI market.

What is the estimated market size for the conversational AI market in 2022?

The conversational AI market was estimated to be US$ 8.45 billion in 2022 and is expected to grow at a CAGR of 21.3% during the forecast period 2023 - 2030.

The List of Companies - Conversational AI Market

  1. Amazon Web Services Inc
  2. IBM Corporation
  3. Google LLC
  4. Oracle
  5. SAP SE
  6. Microsoft Corp
  7. Artificial Solutions International AB
  8. Cognigy
  9. Kore.ai Inc
  10. Rasa Technologies Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

Your data will never be shared with third parties, however, we may send you information from time to time about our products that may be of interest to you. By submitting your details, you agree to be contacted by us. You may contact us at any time to opt-out.

Trends and growth analysis reports related to Conversational AI Market