New

Contact Center Software Market

2021

Contact Center Software Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Component (Software, Services); Deployment Mode (Cloud, On-Premise); Enterprise Size (Large Enterprises, SMEs); End-Use Industry (BFSI, IT and Telecommunications, Consumer Goods and Retail, Media and Entertainment, Travel and Hospitality, Healthcare, Others) and Geography

| Report Code: TIPRE00012008 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

Market Insights

Contact Center Software Market 2028 By Component, Deployment Mode, Enterprise Size, End-Use Industry and Geography | The Insight Partners

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MARKET INTRODUCTION


The rising rate of cloud-based services, social media, and mobile analytics among different industry sectors is projected to boost contact center software market growth. Also, the increasing demand for enhanced omnichannel experiences and technological advancements in communication services are expected to drive market contact center software market growth.


MARKET DYNAMICS


Increasing automatic call distribution (ACD) and advancements in artificial intelligence (AI) and its application in business analytics are the factors driving the growth of the contact center software market. Moreover, the availability of interactive voice response (IVR) and software has further anticipated an increase in productivity of the customer-centric organization


MARKET SCOPE


The Global Contact Center Software Market Analysis to 2028 is a specialized and in-depth study of the contact center software market with a special focus on the global market trend analysis. The report aims to provide an overview of contact center software market with detailed market segmentation by component, deployment mode, enterprise size, end user. The global contact center software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center software market players and offers key trends and opportunities in the contact center software market.


MARKET SEGMENTATION


The global contact center software market is segmented on the basis of component, deployment mode, enterprise size, end user. On the basis of component, the market is segmented as software, services. On the basis of deployment mode, the market is segmented as cloud, on-premise. On the basis of enterprise size, the market is segmented as large enterprises, SMEs. On the basis of end user, the market is segmented as BFSI, IT and telecommunications, consumer goods and retail, media and entertainment, travel and hospitality, healthcare, others.






REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global contact center software market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The contact center Software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.


The report analyzes factors affecting contact center Software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the contact center software market in these regions.






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MARKET PLAYERS



The reports cover key developments in the contact center software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from contact center software market are anticipated to lucrative growth opportunities in the future with the rising demand for contact center Software market. Below mentioned is the list of few companies engaged in the contact center software market.


The report also includes the profiles of key contact center software market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.



  •   3CLogic. Inc

  •   8x8, Inc.

  •   Cisco Systems, Inc.

  •   Huawei Technologies Co., Ltd.

  •   Mitel Networks Corp.

  •   NICE Ltd.

  •   Oracle Corporation

  •   Salesforce.com, Inc.

  •   SAP SE

  •   Zendesk Inc.





The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1.INTRODUCTION
1.1.SCOPE OF THE STUDY
1.2.THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3.MARKET SEGMENTATION
1.3.1Contact Center Software Market - By Component
1.3.2Contact Center Software Market - By Deployment Mode
1.3.3Contact Center Software Market - By Enterprise Size
1.3.4Contact Center Software Market - By End-Use Industry
1.3.5Contact Center Software Market - By Region
1.3.5.1By Country

2.KEY TAKEAWAYS

3.RESEARCH METHODOLOGY

4.CONTACT CENTER SOFTWARE MARKET LANDSCAPE
4.1.OVERVIEW
4.2.PORTER'S FIVE FORCES ANALYSIS
4.2.1Bargaining Power of Buyers
4.2.1Bargaining Power of Suppliers
4.2.1Threat of Substitute
4.2.1Threat of New Entrants
4.2.1Competitive Rivalry
4.3.ECOSYSTEM ANALYSIS
4.4.EXPERT OPINIONS

5.CONTACT CENTER SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1.KEY MARKET DRIVERS
5.2.KEY MARKET RESTRAINTS
5.3.KEY MARKET OPPORTUNITIES
5.4.FUTURE TRENDS
5.5.IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6.CONTACT CENTER SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1.CONTACT CENTER SOFTWARE - GLOBAL MARKET OVERVIEW
6.2.CONTACT CENTER SOFTWARE - GLOBAL MARKET AND FORECAST TO 2028
6.3.MARKET POSITIONING/MARKET SHARE

7.CONTACT CENTER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " COMPONENT
7.1.OVERVIEW
7.2.COMPONENT MARKET FORECASTS AND ANALYSIS
7.3.SOFTWARE
7.3.1.Overview
7.3.2.Software Market Forecast and Analysis
7.4.SERVICES
7.4.1.Overview
7.4.2.Services Market Forecast and Analysis
8.CONTACT CENTER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " DEPLOYMENT MODE
8.1.OVERVIEW
8.2.DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
8.3.CLOUD
8.3.1.Overview
8.3.2.Cloud Market Forecast and Analysis
8.4.ON-PREMISE
8.4.1.Overview
8.4.2.On-Premise Market Forecast and Analysis
9.CONTACT CENTER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " ENTERPRISE SIZE
9.1.OVERVIEW
9.2.ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
9.3.LARGE ENTERPRISES
9.3.1.Overview
9.3.2.Large Enterprises Market Forecast and Analysis
9.4.SMES
9.4.1.Overview
9.4.2.SMEs Market Forecast and Analysis
10.CONTACT CENTER SOFTWARE MARKET - REVENUE AND FORECASTS TO 2028 " END-USE INDUSTRY
10.1.OVERVIEW
10.2.END-USE INDUSTRY MARKET FORECASTS AND ANALYSIS
10.3.BFSI
10.3.1.Overview
10.3.2.BFSI Market Forecast and Analysis
10.4.IT AND TELECOMMUNICATIONS
10.4.1.Overview
10.4.2.IT and Telecommunications Market Forecast and Analysis
10.5.CONSUMER GOODS AND RETAIL
10.5.1.Overview
10.5.2.Consumer Goods and Retail Market Forecast and Analysis
10.6.MEDIA AND ENTERTAINMENT
10.6.1.Overview
10.6.2.Media and Entertainment Market Forecast and Analysis
10.7.TRAVEL AND HOSPITALITY
10.7.1.Overview
10.7.2.Travel and Hospitality Market Forecast and Analysis
10.8.HEALTHCARE
10.8.1.Overview
10.8.2.Healthcare Market Forecast and Analysis
10.9.OTHERS
10.9.1.Overview
10.9.2.Others Market Forecast and Analysis

11.CONTACT CENTER SOFTWARE MARKET REVENUE AND FORECASTS TO 2028 " GEOGRAPHICAL ANALYSIS
11.1.NORTH AMERICA
11.1.1North America Contact Center Software Market Overview
11.1.2North America Contact Center Software Market Forecasts and Analysis
11.1.3North America Contact Center Software Market Forecasts and Analysis - By Component
11.1.4North America Contact Center Software Market Forecasts and Analysis - By Deployment Mode
11.1.5North America Contact Center Software Market Forecasts and Analysis - By Enterprise Size
11.1.6North America Contact Center Software Market Forecasts and Analysis - By End-Use Industry
11.1.7North America Contact Center Software Market Forecasts and Analysis - By Countries
11.1.7.1United States Contact Center Software Market
11.1.7.1.1United States Contact Center Software Market by Component
11.1.7.1.2United States Contact Center Software Market by Deployment Mode
11.1.7.1.3United States Contact Center Software Market by Enterprise Size
11.1.7.1.4United States Contact Center Software Market by End-Use Industry
11.1.7.2Canada Contact Center Software Market
11.1.7.2.1Canada Contact Center Software Market by Component
11.1.7.2.2Canada Contact Center Software Market by Deployment Mode
11.1.7.2.3Canada Contact Center Software Market by Enterprise Size
11.1.7.2.4Canada Contact Center Software Market by End-Use Industry
11.1.7.3Mexico Contact Center Software Market
11.1.7.3.1Mexico Contact Center Software Market by Component
11.1.7.3.2Mexico Contact Center Software Market by Deployment Mode
11.1.7.3.3Mexico Contact Center Software Market by Enterprise Size
11.1.7.3.4Mexico Contact Center Software Market by End-Use Industry
11.2.EUROPE
11.2.1Europe Contact Center Software Market Overview
11.2.2Europe Contact Center Software Market Forecasts and Analysis
11.2.3Europe Contact Center Software Market Forecasts and Analysis - By Component
11.2.4Europe Contact Center Software Market Forecasts and Analysis - By Deployment Mode
11.2.5Europe Contact Center Software Market Forecasts and Analysis - By Enterprise Size
11.2.6Europe Contact Center Software Market Forecasts and Analysis - By End-Use Industry
11.2.7Europe Contact Center Software Market Forecasts and Analysis - By Countries
11.2.7.1Germany Contact Center Software Market
11.2.7.1.1Germany Contact Center Software Market by Component
11.2.7.1.2Germany Contact Center Software Market by Deployment Mode
11.2.7.1.3Germany Contact Center Software Market by Enterprise Size
11.2.7.1.4Germany Contact Center Software Market by End-Use Industry
11.2.7.2France Contact Center Software Market
11.2.7.2.1France Contact Center Software Market by Component
11.2.7.2.2France Contact Center Software Market by Deployment Mode
11.2.7.2.3France Contact Center Software Market by Enterprise Size
11.2.7.2.4France Contact Center Software Market by End-Use Industry
11.2.7.3Italy Contact Center Software Market
11.2.7.3.1Italy Contact Center Software Market by Component
11.2.7.3.2Italy Contact Center Software Market by Deployment Mode
11.2.7.3.3Italy Contact Center Software Market by Enterprise Size
11.2.7.3.4Italy Contact Center Software Market by End-Use Industry
11.2.7.4United Kingdom Contact Center Software Market
11.2.7.4.1United Kingdom Contact Center Software Market by Component
11.2.7.4.2United Kingdom Contact Center Software Market by Deployment Mode
11.2.7.4.3United Kingdom Contact Center Software Market by Enterprise Size
11.2.7.4.4United Kingdom Contact Center Software Market by End-Use Industry
11.2.7.5Russia Contact Center Software Market
11.2.7.5.1Russia Contact Center Software Market by Component
11.2.7.5.2Russia Contact Center Software Market by Deployment Mode
11.2.7.5.3Russia Contact Center Software Market by Enterprise Size
11.2.7.5.4Russia Contact Center Software Market by End-Use Industry
11.2.7.6Rest of Europe Contact Center Software Market
11.2.7.6.1Rest of Europe Contact Center Software Market by Component
11.2.7.6.2Rest of Europe Contact Center Software Market by Deployment Mode
11.2.7.6.3Rest of Europe Contact Center Software Market by Enterprise Size
11.2.7.6.4Rest of Europe Contact Center Software Market by End-Use Industry
11.3.ASIA-PACIFIC
11.3.1Asia-Pacific Contact Center Software Market Overview
11.3.2Asia-Pacific Contact Center Software Market Forecasts and Analysis
11.3.3Asia-Pacific Contact Center Software Market Forecasts and Analysis - By Component
11.3.4Asia-Pacific Contact Center Software Market Forecasts and Analysis - By Deployment Mode
11.3.5Asia-Pacific Contact Center Software Market Forecasts and Analysis - By Enterprise Size
11.3.6Asia-Pacific Contact Center Software Market Forecasts and Analysis - By End-Use Industry
11.3.7Asia-Pacific Contact Center Software Market Forecasts and Analysis - By Countries
11.3.7.1Australia Contact Center Software Market
11.3.7.1.1Australia Contact Center Software Market by Component
11.3.7.1.2Australia Contact Center Software Market by Deployment Mode
11.3.7.1.3Australia Contact Center Software Market by Enterprise Size
11.3.7.1.4Australia Contact Center Software Market by End-Use Industry
11.3.7.2China Contact Center Software Market
11.3.7.2.1China Contact Center Software Market by Component
11.3.7.2.2China Contact Center Software Market by Deployment Mode
11.3.7.2.3China Contact Center Software Market by Enterprise Size
11.3.7.2.4China Contact Center Software Market by End-Use Industry
11.3.7.3India Contact Center Software Market
11.3.7.3.1India Contact Center Software Market by Component
11.3.7.3.2India Contact Center Software Market by Deployment Mode
11.3.7.3.3India Contact Center Software Market by Enterprise Size
11.3.7.3.4India Contact Center Software Market by End-Use Industry
11.3.7.4Japan Contact Center Software Market
11.3.7.4.1Japan Contact Center Software Market by Component
11.3.7.4.2Japan Contact Center Software Market by Deployment Mode
11.3.7.4.3Japan Contact Center Software Market by Enterprise Size
11.3.7.4.4Japan Contact Center Software Market by End-Use Industry
11.3.7.5South Korea Contact Center Software Market
11.3.7.5.1South Korea Contact Center Software Market by Component
11.3.7.5.2South Korea Contact Center Software Market by Deployment Mode
11.3.7.5.3South Korea Contact Center Software Market by Enterprise Size
11.3.7.5.4South Korea Contact Center Software Market by End-Use Industry
11.3.7.6Rest of Asia-Pacific Contact Center Software Market
11.3.7.6.1Rest of Asia-Pacific Contact Center Software Market by Component
11.3.7.6.2Rest of Asia-Pacific Contact Center Software Market by Deployment Mode
11.3.7.6.3Rest of Asia-Pacific Contact Center Software Market by Enterprise Size
11.3.7.6.4Rest of Asia-Pacific Contact Center Software Market by End-Use Industry
11.4.MIDDLE EAST AND AFRICA
11.4.1Middle East and Africa Contact Center Software Market Overview
11.4.2Middle East and Africa Contact Center Software Market Forecasts and Analysis
11.4.3Middle East and Africa Contact Center Software Market Forecasts and Analysis - By Component
11.4.4Middle East and Africa Contact Center Software Market Forecasts and Analysis - By Deployment Mode
11.4.5Middle East and Africa Contact Center Software Market Forecasts and Analysis - By Enterprise Size
11.4.6Middle East and Africa Contact Center Software Market Forecasts and Analysis - By End-Use Industry
11.4.7Middle East and Africa Contact Center Software Market Forecasts and Analysis - By Countries
11.4.7.1South Africa Contact Center Software Market
11.4.7.1.1South Africa Contact Center Software Market by Component
11.4.7.1.2South Africa Contact Center Software Market by Deployment Mode
11.4.7.1.3South Africa Contact Center Software Market by Enterprise Size
11.4.7.1.4South Africa Contact Center Software Market by End-Use Industry
11.4.7.2Saudi Arabia Contact Center Software Market
11.4.7.2.1Saudi Arabia Contact Center Software Market by Component
11.4.7.2.2Saudi Arabia Contact Center Software Market by Deployment Mode
11.4.7.2.3Saudi Arabia Contact Center Software Market by Enterprise Size
11.4.7.2.4Saudi Arabia Contact Center Software Market by End-Use Industry
11.4.7.3U.A.E Contact Center Software Market
11.4.7.3.1U.A.E Contact Center Software Market by Component
11.4.7.3.2U.A.E Contact Center Software Market by Deployment Mode
11.4.7.3.3U.A.E Contact Center Software Market by Enterprise Size
11.4.7.3.4U.A.E Contact Center Software Market by End-Use Industry
11.4.7.4Rest of Middle East and Africa Contact Center Software Market
11.4.7.4.1Rest of Middle East and Africa Contact Center Software Market by Component
11.4.7.4.2Rest of Middle East and Africa Contact Center Software Market by Deployment Mode
11.4.7.4.3Rest of Middle East and Africa Contact Center Software Market by Enterprise Size
11.4.7.4.4Rest of Middle East and Africa Contact Center Software Market by End-Use Industry
11.5.SOUTH AND CENTRAL AMERICA
11.5.1South and Central America Contact Center Software Market Overview
11.5.2South and Central America Contact Center Software Market Forecasts and Analysis
11.5.3South and Central America Contact Center Software Market Forecasts and Analysis - By Component
11.5.4South and Central America Contact Center Software Market Forecasts and Analysis - By Deployment Mode
11.5.5South and Central America Contact Center Software Market Forecasts and Analysis - By Enterprise Size
11.5.6South and Central America Contact Center Software Market Forecasts and Analysis - By End-Use Industry
11.5.7South and Central America Contact Center Software Market Forecasts and Analysis - By Countries
11.5.7.1Brazil Contact Center Software Market
11.5.7.1.1Brazil Contact Center Software Market by Component
11.5.7.1.2Brazil Contact Center Software Market by Deployment Mode
11.5.7.1.3Brazil Contact Center Software Market by Enterprise Size
11.5.7.1.4Brazil Contact Center Software Market by End-Use Industry
11.5.7.2Argentina Contact Center Software Market
11.5.7.2.1Argentina Contact Center Software Market by Component
11.5.7.2.2Argentina Contact Center Software Market by Deployment Mode
11.5.7.2.3Argentina Contact Center Software Market by Enterprise Size
11.5.7.2.4Argentina Contact Center Software Market by End-Use Industry
11.5.7.3Rest of South and Central America Contact Center Software Market
11.5.7.3.1Rest of South and Central America Contact Center Software Market by Component
11.5.7.3.2Rest of South and Central America Contact Center Software Market by Deployment Mode
11.5.7.3.3Rest of South and Central America Contact Center Software Market by Enterprise Size
11.5.7.3.4Rest of South and Central America Contact Center Software Market by End-Use Industry

12.INDUSTRY LANDSCAPE
12.1.MERGERS AND ACQUISITIONS
12.2.AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3.NEW PRODUCT LAUNCHES
12.4.EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13.CONTACT CENTER SOFTWARE MARKET, KEY COMPANY PROFILES
13.1.3CLOGIC. INC
13.1.1.Key Facts
13.1.2.Business Description
13.1.3.Products and Services
13.1.4.Financial Overview
13.1.5.SWOT Analysis
13.1.6.Key Developments
13.2.8X8, INC.
13.2.1.Key Facts
13.2.2.Business Description
13.2.3.Products and Services
13.2.4.Financial Overview
13.2.5.SWOT Analysis
13.2.6.Key Developments
13.3.CISCO SYSTEMS, INC.
13.3.1.Key Facts
13.3.2.Business Description
13.3.3.Products and Services
13.3.4.Financial Overview
13.3.5.SWOT Analysis
13.3.6.Key Developments
13.4.HUAWEI TECHNOLOGIES CO., LTD.
13.4.1.Key Facts
13.4.2.Business Description
13.4.3.Products and Services
13.4.4.Financial Overview
13.4.5.SWOT Analysis
13.4.6.Key Developments
13.5.MITEL NETWORKS CORP.
13.5.1.Key Facts
13.5.2.Business Description
13.5.3.Products and Services
13.5.4.Financial Overview
13.5.5.SWOT Analysis
13.5.6.Key Developments
13.6.NICE LTD.
13.6.1.Key Facts
13.6.2.Business Description
13.6.3.Products and Services
13.6.4.Financial Overview
13.6.5.SWOT Analysis
13.6.6.Key Developments
13.7.ORACLE CORPORATION
13.7.1.Key Facts
13.7.2.Business Description
13.7.3.Products and Services
13.7.4.Financial Overview
13.7.5.SWOT Analysis
13.7.6.Key Developments
13.8.SALESFORCE.COM, INC.
13.8.1.Key Facts
13.8.2.Business Description
13.8.3.Products and Services
13.8.4.Financial Overview
13.8.5.SWOT Analysis
13.8.6.Key Developments
13.9.SAP SE
13.9.1.Key Facts
13.9.2.Business Description
13.9.3.Products and Services
13.9.4.Financial Overview
13.9.5.SWOT Analysis
13.9.6.Key Developments
13.10.ZENDESK INC.
13.10.1.Key Facts
13.10.2.Business Description
13.10.3.Products and Services
13.10.4.Financial Overview
13.10.5.SWOT Analysis
13.10.6.Key Developments

14.APPENDIX
14.1.ABOUT THE INSIGHT PARTNERS
14.2.GLOSSARY OF TERMS
The List of Companies

1. 3CLogic. Inc
2. 8x8, Inc.
3. Cisco Systems, Inc.
4. Huawei Technologies Co., Ltd.
5. Mitel Networks Corp.
6. NICE Ltd.
7. Oracle Corporation
8. Salesforce.com, Inc.
9. SAP SE
10. Zendesk Inc.
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