Conversational Platform Market 2027 By Technology, Deployment, Application, Type, Industry Vertical and Geography | The Insight Partners

Conversational Platform Market to 2027 - Global Analysis and Forecasts by Technology (Machine Learning, Natural Language Processing, Automated Speech Recognition); Deployment (On-Premise, Cloud); Application (Personal Assistant, Customer Support, Branding and Marketing, Employee Engagement and Support); Type (IVA, Chatbots); Industry Vertical (Education, Retail and E-Commerce, BFSI, Healthcare, Travel and Tourism, Others) and Geography

Report Code: TIPRE00006511 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
MARKET INTRODUCTION

The conversational platform allows the companies to develop conversational bots and assistants, allowing people to communicate with applications and websites in humanlike input. The growing demand for reducing operational costs and increasing efficiency among various organizations is the major factor driving the growth of conversational platform market. The branding and marketing application segment witnessing a huge demand for conversational platforms owing to the growing trend for digital marketing and increasing demand for knowing the customer preferences by the brands. The growing popularity of technologies like AI and analytics is creating opportunities for the companies operating in the market to provide AI and analytics-enabled solutions to attract more customers and gain a strong market position.

MARKET DYNAMICS

Increasing focus towards intelligent customer engagement and reducing operational cost, growing popularity of digital marketing and better efficiency, higher availability are the major factors that are expected to drive the growth of the conversational platform market. However, data privacy concerns are acting as a major restraining factor in the market. Asia-Pacific region is expected to witness a high growth rate in the forecast period owing to the growing digitization and increasing popularity of customer engagement through social media platforms.

MARKET SCOPE


The "Global Conversational Platform Market Analysis to 2027" is a specialized and in-depth study of the conversational platform industry with a special focus on the global market trend analysis. The report aims to provide an overview of conversational platform market with detailed market segmentation by technology, deployment, application, type, industry vertical and geography. The global conversational platform market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading conversational platform market players and offers key trends and opportunities in the conversational platform market.

MARKET SEGMENTATION

The global conversational platform market is segmented on the basis of technology, deployment, application, type, and industry vertical. On the basis of technology the market is segmented as machine learning, natural language processing, and automated speech recognition. Based on deployment the market is segmented as on-premise, cloud. On the basis of application the market is segmented as personal assistant, customer support, branding and marketing, employee engagement and support. Based on the type the market is segmented as IVA and chatbots. Based on industry vertical the market is segmented as education, retail and E-commerce, BFSI, healthcare, travel and tourism, and others.

REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global conversational platform market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The conversational platform market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting conversational platform market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the conversational platform market in these regions.

MARKET PLAYERS


The reports cover key developments in the conversational platform market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from conversational platform market are anticipated to lucrative growth opportunities in the future with the rising demand for conversational platform in the global market. Below mentioned is the list of few companies engaged in the conversational platform market.

The report also includes the profiles of key conversational platform companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

  •  Aivo
  •  Dialogflow (Google LLC)
  •  DigitalGenius
  •  Drift.com, Inc.
  •  IBM Corporation
  •  Pypestream Inc
  •  SnatchBot
  •  Twyla GmbH
  •  Vergic AB
  •  Zendesk
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Conversational Platform Market - By Technology
1.3.2 Conversational Platform Market - By Deployment
1.3.3 Conversational Platform Market - By Application
1.3.4 Conversational Platform Market - By Type
1.3.5 Conversational Platform Market - By Industry Vertical
1.3.6 Conversational Platform Market - By Region
1.3.6.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CONVERSATIONAL PLATFORM MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CONVERSATIONAL PLATFORM MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CONVERSATIONAL PLATFORM MARKET - GLOBAL MARKET ANALYSIS
6.1. CONVERSATIONAL PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CONVERSATIONAL PLATFORM - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. CONVERSATIONAL PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - TECHNOLOGY
7.1. OVERVIEW
7.2. TECHNOLOGY MARKET FORECASTS AND ANALYSIS
7.3. MACHINE LEARNING
7.3.1. Overview
7.3.2. Machine Learning Market Forecast and Analysis
7.4. NATURAL LANGUAGE PROCESSING
7.4.1. Overview
7.4.2. Natural Language Processing Market Forecast and Analysis
7.5. AUTOMATED SPEECH RECOGNITION
7.5.1. Overview
7.5.2. Automated Speech Recognition Market Forecast and Analysis

8. CONVERSATIONAL PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT

8.1. OVERVIEW
8.2. DEPLOYMENT MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD
8.4.1. Overview
8.4.2. Cloud Market Forecast and Analysis

9. CONVERSATIONAL PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - APPLICATION

9.1. OVERVIEW
9.2. APPLICATION MARKET FORECASTS AND ANALYSIS
9.3. PERSONAL ASSISTANT
9.3.1. Overview
9.3.2. Personal Assistant Market Forecast and Analysis
9.4. CUSTOMER SUPPORT
9.4.1. Overview
9.4.2. Customer Support Market Forecast and Analysis
9.5. BRANDING AND MARKETING
9.5.1. Overview
9.5.2. Branding and Marketing Market Forecast and Analysis
9.6. EMPLOYEE ENGAGEMENT AND SUPPORT
9.6.1. Overview
9.6.2. Employee Engagement and Support Market Forecast and Analysis

10. CONVERSATIONAL PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - TYPE

10.1. OVERVIEW
10.2. TYPE MARKET FORECASTS AND ANALYSIS
10.3. IVA
10.3.1. Overview
10.3.2. IVA Market Forecast and Analysis
10.4. CHATBOTS
10.4.1. Overview
10.4.2. Chatbots Market Forecast and Analysis

11. CONVERSATIONAL PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - INDUSTRY VERTICAL

11.1. OVERVIEW
11.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. EDUCATION
11.3.1. Overview
11.3.2. Education Market Forecast and Analysis
11.4. RETAIL AND E-COMMERCE
11.4.1. Overview
11.4.2. Retail and E-Commerce Market Forecast and Analysis
11.5. BFSI
11.5.1. Overview
11.5.2. BFSI Market Forecast and Analysis
11.6. HEALTHCARE
11.6.1. Overview
11.6.2. Healthcare Market Forecast and Analysis
11.7. TRAVEL AND TOURISM
11.7.1. Overview
11.7.2. Travel and Tourism Market Forecast and Analysis
11.8. OTHERS
11.8.1. Overview
11.8.2. Others Market Forecast and Analysis

12. CONVERSATIONAL PLATFORM MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Conversational Platform Market Overview
12.1.2 North America Conversational Platform Market Forecasts and Analysis
12.1.3 North America Conversational Platform Market Forecasts and Analysis - By Technology
12.1.4 North America Conversational Platform Market Forecasts and Analysis - By Deployment
12.1.5 North America Conversational Platform Market Forecasts and Analysis - By Application
12.1.6 North America Conversational Platform Market Forecasts and Analysis - By Type
12.1.7 North America Conversational Platform Market Forecasts and Analysis - By Industry Vertical
12.1.8 North America Conversational Platform Market Forecasts and Analysis - By Countries
12.1.8.1 United States Conversational Platform Market
12.1.8.1.1 United States Conversational Platform Market by Technology
12.1.8.1.2 United States Conversational Platform Market by Deployment
12.1.8.1.3 United States Conversational Platform Market by Application
12.1.8.1.4 United States Conversational Platform Market by Type
12.1.8.1.5 United States Conversational Platform Market by Industry Vertical
12.1.8.2 Canada Conversational Platform Market
12.1.8.2.1 Canada Conversational Platform Market by Technology
12.1.8.2.2 Canada Conversational Platform Market by Deployment
12.1.8.2.3 Canada Conversational Platform Market by Application
12.1.8.2.4 Canada Conversational Platform Market by Type
12.1.8.2.5 Canada Conversational Platform Market by Industry Vertical
12.1.8.3 Mexico Conversational Platform Market
12.1.8.3.1 Mexico Conversational Platform Market by Technology
12.1.8.3.2 Mexico Conversational Platform Market by Deployment
12.1.8.3.3 Mexico Conversational Platform Market by Application
12.1.8.3.4 Mexico Conversational Platform Market by Type
12.1.8.3.5 Mexico Conversational Platform Market by Industry Vertical
12.2. EUROPE
12.2.1 Europe Conversational Platform Market Overview
12.2.2 Europe Conversational Platform Market Forecasts and Analysis
12.2.3 Europe Conversational Platform Market Forecasts and Analysis - By Technology
12.2.4 Europe Conversational Platform Market Forecasts and Analysis - By Deployment
12.2.5 Europe Conversational Platform Market Forecasts and Analysis - By Application
12.2.6 Europe Conversational Platform Market Forecasts and Analysis - By Type
12.2.7 Europe Conversational Platform Market Forecasts and Analysis - By Industry Vertical
12.2.8 Europe Conversational Platform Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Conversational Platform Market
12.2.8.1.1 Germany Conversational Platform Market by Technology
12.2.8.1.2 Germany Conversational Platform Market by Deployment
12.2.8.1.3 Germany Conversational Platform Market by Application
12.2.8.1.4 Germany Conversational Platform Market by Type
12.2.8.1.5 Germany Conversational Platform Market by Industry Vertical
12.2.8.2 France Conversational Platform Market
12.2.8.2.1 France Conversational Platform Market by Technology
12.2.8.2.2 France Conversational Platform Market by Deployment
12.2.8.2.3 France Conversational Platform Market by Application
12.2.8.2.4 France Conversational Platform Market by Type
12.2.8.2.5 France Conversational Platform Market by Industry Vertical
12.2.8.3 Italy Conversational Platform Market
12.2.8.3.1 Italy Conversational Platform Market by Technology
12.2.8.3.2 Italy Conversational Platform Market by Deployment
12.2.8.3.3 Italy Conversational Platform Market by Application
12.2.8.3.4 Italy Conversational Platform Market by Type
12.2.8.3.5 Italy Conversational Platform Market by Industry Vertical
12.2.8.4 United Kingdom Conversational Platform Market
12.2.8.4.1 United Kingdom Conversational Platform Market by Technology
12.2.8.4.2 United Kingdom Conversational Platform Market by Deployment
12.2.8.4.3 United Kingdom Conversational Platform Market by Application
12.2.8.4.4 United Kingdom Conversational Platform Market by Type
12.2.8.4.5 United Kingdom Conversational Platform Market by Industry Vertical
12.2.8.5 Russia Conversational Platform Market
12.2.8.5.1 Russia Conversational Platform Market by Technology
12.2.8.5.2 Russia Conversational Platform Market by Deployment
12.2.8.5.3 Russia Conversational Platform Market by Application
12.2.8.5.4 Russia Conversational Platform Market by Type
12.2.8.5.5 Russia Conversational Platform Market by Industry Vertical
12.2.8.6 Rest of Europe Conversational Platform Market
12.2.8.6.1 Rest of Europe Conversational Platform Market by Technology
12.2.8.6.2 Rest of Europe Conversational Platform Market by Deployment
12.2.8.6.3 Rest of Europe Conversational Platform Market by Application
12.2.8.6.4 Rest of Europe Conversational Platform Market by Type
12.2.8.6.5 Rest of Europe Conversational Platform Market by Industry Vertical
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Conversational Platform Market Overview
12.3.2 Asia-Pacific Conversational Platform Market Forecasts and Analysis
12.3.3 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Technology
12.3.4 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Deployment
12.3.5 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Application
12.3.6 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Type
12.3.7 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Industry Vertical
12.3.8 Asia-Pacific Conversational Platform Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Conversational Platform Market
12.3.8.1.1 Australia Conversational Platform Market by Technology
12.3.8.1.2 Australia Conversational Platform Market by Deployment
12.3.8.1.3 Australia Conversational Platform Market by Application
12.3.8.1.4 Australia Conversational Platform Market by Type
12.3.8.1.5 Australia Conversational Platform Market by Industry Vertical
12.3.8.2 China Conversational Platform Market
12.3.8.2.1 China Conversational Platform Market by Technology
12.3.8.2.2 China Conversational Platform Market by Deployment
12.3.8.2.3 China Conversational Platform Market by Application
12.3.8.2.4 China Conversational Platform Market by Type
12.3.8.2.5 China Conversational Platform Market by Industry Vertical
12.3.8.3 India Conversational Platform Market
12.3.8.3.1 India Conversational Platform Market by Technology
12.3.8.3.2 India Conversational Platform Market by Deployment
12.3.8.3.3 India Conversational Platform Market by Application
12.3.8.3.4 India Conversational Platform Market by Type
12.3.8.3.5 India Conversational Platform Market by Industry Vertical
12.3.8.4 Japan Conversational Platform Market
12.3.8.4.1 Japan Conversational Platform Market by Technology
12.3.8.4.2 Japan Conversational Platform Market by Deployment
12.3.8.4.3 Japan Conversational Platform Market by Application
12.3.8.4.4 Japan Conversational Platform Market by Type
12.3.8.4.5 Japan Conversational Platform Market by Industry Vertical
12.3.8.5 South Korea Conversational Platform Market
12.3.8.5.1 South Korea Conversational Platform Market by Technology
12.3.8.5.2 South Korea Conversational Platform Market by Deployment
12.3.8.5.3 South Korea Conversational Platform Market by Application
12.3.8.5.4 South Korea Conversational Platform Market by Type
12.3.8.5.5 South Korea Conversational Platform Market by Industry Vertical
12.3.8.6 Rest of Asia-Pacific Conversational Platform Market
12.3.8.6.1 Rest of Asia-Pacific Conversational Platform Market by Technology
12.3.8.6.2 Rest of Asia-Pacific Conversational Platform Market by Deployment
12.3.8.6.3 Rest of Asia-Pacific Conversational Platform Market by Application
12.3.8.6.4 Rest of Asia-Pacific Conversational Platform Market by Type
12.3.8.6.5 Rest of Asia-Pacific Conversational Platform Market by Industry Vertical
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Conversational Platform Market Overview
12.4.2 Middle East and Africa Conversational Platform Market Forecasts and Analysis
12.4.3 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Technology
12.4.4 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Deployment
12.4.5 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Application
12.4.6 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Type
12.4.7 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Industry Vertical
12.4.8 Middle East and Africa Conversational Platform Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Conversational Platform Market
12.4.8.1.1 South Africa Conversational Platform Market by Technology
12.4.8.1.2 South Africa Conversational Platform Market by Deployment
12.4.8.1.3 South Africa Conversational Platform Market by Application
12.4.8.1.4 South Africa Conversational Platform Market by Type
12.4.8.1.5 South Africa Conversational Platform Market by Industry Vertical
12.4.8.2 Saudi Arabia Conversational Platform Market
12.4.8.2.1 Saudi Arabia Conversational Platform Market by Technology
12.4.8.2.2 Saudi Arabia Conversational Platform Market by Deployment
12.4.8.2.3 Saudi Arabia Conversational Platform Market by Application
12.4.8.2.4 Saudi Arabia Conversational Platform Market by Type
12.4.8.2.5 Saudi Arabia Conversational Platform Market by Industry Vertical
12.4.8.3 U.A.E Conversational Platform Market
12.4.8.3.1 U.A.E Conversational Platform Market by Technology
12.4.8.3.2 U.A.E Conversational Platform Market by Deployment
12.4.8.3.3 U.A.E Conversational Platform Market by Application
12.4.8.3.4 U.A.E Conversational Platform Market by Type
12.4.8.3.5 U.A.E Conversational Platform Market by Industry Vertical
12.4.8.4 Rest of Middle East and Africa Conversational Platform Market
12.4.8.4.1 Rest of Middle East and Africa Conversational Platform Market by Technology
12.4.8.4.2 Rest of Middle East and Africa Conversational Platform Market by Deployment
12.4.8.4.3 Rest of Middle East and Africa Conversational Platform Market by Application
12.4.8.4.4 Rest of Middle East and Africa Conversational Platform Market by Type
12.4.8.4.5 Rest of Middle East and Africa Conversational Platform Market by Industry Vertical
12.5. SOUTH AND CENTRAL AMERICA
12.5.1 South and Central America Conversational Platform Market Overview
12.5.2 South and Central America Conversational Platform Market Forecasts and Analysis
12.5.3 South and Central America Conversational Platform Market Forecasts and Analysis - By Technology
12.5.4 South and Central America Conversational Platform Market Forecasts and Analysis - By Deployment
12.5.5 South and Central America Conversational Platform Market Forecasts and Analysis - By Application
12.5.6 South and Central America Conversational Platform Market Forecasts and Analysis - By Type
12.5.7 South and Central America Conversational Platform Market Forecasts and Analysis - By Industry Vertical
12.5.8 South and Central America Conversational Platform Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Conversational Platform Market
12.5.8.1.1 Brazil Conversational Platform Market by Technology
12.5.8.1.2 Brazil Conversational Platform Market by Deployment
12.5.8.1.3 Brazil Conversational Platform Market by Application
12.5.8.1.4 Brazil Conversational Platform Market by Type
12.5.8.1.5 Brazil Conversational Platform Market by Industry Vertical
12.5.8.2 Argentina Conversational Platform Market
12.5.8.2.1 Argentina Conversational Platform Market by Technology
12.5.8.2.2 Argentina Conversational Platform Market by Deployment
12.5.8.2.3 Argentina Conversational Platform Market by Application
12.5.8.2.4 Argentina Conversational Platform Market by Type
12.5.8.2.5 Argentina Conversational Platform Market by Industry Vertical
12.5.8.3 Rest of South and Central America Conversational Platform Market
12.5.8.3.1 Rest of South and Central America Conversational Platform Market by Technology
12.5.8.3.2 Rest of South and Central America Conversational Platform Market by Deployment
12.5.8.3.3 Rest of South and Central America Conversational Platform Market by Application
12.5.8.3.4 Rest of South and Central America Conversational Platform Market by Type
12.5.8.3.5 Rest of South and Central America Conversational Platform Market by Industry Vertical

13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

14. CONVERSATIONAL PLATFORM MARKET, KEY COMPANY PROFILES
14.1. AIVO
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. DIALOGFLOW (GOOGLE LLC)
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. DIGITALGENIUS
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. DRIFT.COM, INC.
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. IBM CORPORATION
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. PYPESTREAM INC
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. SNATCHBOT
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. TWYLA GMBH
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. VERGIC AB
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. ZENDESK
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments

15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies

1.Aivo
2.Dialogflow (Google LLC)
3.DigitalGenius
4.Drift.com, Inc.
5.IBM Corporation
6.Pypestream Inc
7.SnatchBot
8.Twyla GmbH
9.Vergic AB
10.Zendesk